After more than 10 years with this practice, I'm incredibly disappointed to be writing this…read more I'm autistic, and like many neurodivergent people, I struggle with scheduling and making it to appointments. I want to be clear: I am already deeply aware of this, and I feel embarrassed and awful when it happens. Nothing feels worse than standing at the garage door with my keys in hand, frozen, shaking, overwhelmed, and filled with guilt. This isn't carelessness or laziness, it's something I actively work to manage. I also understand that missed appointments affect a business, and I am willing to accept financial penalties when appropriate. I appreciate that Pecan Park Dental has waived some missed appointment fees for me in the past. However, my most recent experience felt shaming and dismissive of my disability, and I left in tears. The morning of a scheduled appointment, I was called and told my insurance would not cover the visit because I had hit my maximum. I was told I would need to pay $540 out of pocket for a routine cleaning. I could not afford that and chose to reschedule for a future date when my insurance would cover it. At that time, I was told I would still be charged a $100 late cancellation fee, even though this cost was only communicated to me the morning of the appointment. When I returned months later for the rescheduled visit, I tried to explain that this situation resulted from an insurance and communication issue. Instead of working with me, I was repeatedly pressured in the waiting room to pay the $100 fee. I explained multiple times that I did not have the money that day. I was asked for credit card information over and over, in front of my daughter and other patients. It was humiliating. I ended up crying in the office while still being asked for payment. When I later tried to explain the situation, I was sent a chart of my missed appointments. It felt less like an attempt to understand and more like an effort to reinforce guilt. That approach isn't helpful, it adds to the shame and makes it even harder to access care. Experiences like this are exactly why many neurodivergent people avoid healthcare altogether. It becomes easier to avoid appointments than to face anxiety, shame, and financial penalties. I don't believe this is about bad intent, but it reflects a system that prioritizes policies and revenue over patient-centered care and basic compassion. After more than a decade as a loyal patient, and bringing multiple family members to this practice, I expected more understanding and professionalism. Because of this experience, I will be moving my care, along with my family's care, to a different provider. I hope this practice reflects on how it communicates with and supports patients, especially those with anxiety, autism, or other neurodivergent needs. No patient should be made to feel this way while seeking care

I moved over to Pecan Park Family Dentistry a couple of years ago after my dentist closed her…read morepractice and started working here. Earlier this year, my dentist decided to take a break from work but I continued to stay at PPFD because the service was good. The office is bright and welcoming. The dental staff is friendly and good at their job. When I switched jobs and insurance, it was a breeze to for the office manager to change out my info. They don't try to upsell you and are honest with the work they're doing.

I had a root canal done here. The staff was professional, and the procedure was explained clearly…read more The experience was much more comfortable than I expected. I would recommend this office.

My dental provider notified the office on 08/12/26 regarding the overcharge etc. As of 09/14/26…read morenor have my dental provider been contacted or myself. Filing complaints with BBB and all Texas Dental Associations, and will follow up with by filing a court small business claim. It shouldn't take 3 months to rectify their billing error, I assure you if I didn't pay my bill, they would be calling or sending it to collections. Customer, DO NOT allow them to talk you into opening a Care Credit account. I was immediately charged for services that hadn't been fulfilled, nor refunded for services not completed. Request copies of your billing invoices upfront etc. trust no one with Omni Dental. I had to find another dentist after my previous dentist retired after 30 years of quality care/service and transparency. Most dentists are in it just for the money, customer satisfaction isn't their mission.

My wife and I have been a patients since Dr. Glauser's practice opened in Austin several years ago…read more Love the practice! His great staff and the meticulous care :) Thanks so much Dr. Glauser! Highly recommend if you're looking for a dental practice in North Austin, Cedar Park or Leander area (I live in North Leander).

The staff at this dental office is very professional and nice. I've seen all 3 hygienist and they…read moreare all very good. Dr Glauser is very friendly and they don't make you feel bad if you slacked off on brushing. They are very supportive and got me back on a plan and I have already seen an improvement in my last visit. I highly recommend this office. Plus, they are really close to my house which is an added bonus.

Each time I did the treatment, they ask me to make appointment for the next visit. But it's too…read morefrequent! like almost each one or two month! So I really daubt if I have THAT much problem on my whole set of teeth. Visit dental is almost like visit a gym! What a joke! I never experience such a frequent visit to dentist of my entire life! Besides, I'm not very happy with their charge, but it could be insurance company's problem. Dr. Shauer himself' s technique is great.

I have had a wide variety of dentists in the past, having lived all over the US, and Dr. Schauer is…read moredefinitely tied for 1st place. I initially found him when I was living on the East Side and though, oh it's a straight shot to Lake Creek, that'll work. I'm glad I did. His staff is super friendly, and small, so after a few check ups, you will know everybody's name. They are always warm and seem to remember tiny details of past conversations that I have forgotten, and ask me specifics about what's going on with my life (in a good way). Plus, they email you when you have an appointment coming up, which is a service not every doctor offers, but I find it just peachy. Also if you go for a cleaning, give the dental hygenist (Tim) a really hard time. Tell her Jeff put you up to it. I mean, she's never seen Fight Club. That's insane.

The staff is friendly, efficient and always accommodating to our needs. They offer an in house…read moredental plan for those who don't have insurance.

I was looking for a dentist for my 20-year-old son who recently moved to Austin. I called Dr…read more Scaff's office and Paige was extremely helpful. I was trying to figure out what our insurance would cover, and Paige offered to take down our information and look up exactly how much it would cost for my son to be seen there. (She didn't have to do that. Other offices I called just said, "We're an out-of-network provider for your insurance" and I just had to guess how much it would be.) Paige said, "Let me enter your info and find out how much it would be, and I'll call you back." And even though it was a busy day in their office, she did call back and give me all the info I needed. I would feel very comfortable and confident trusting this office.

Great staff and care. Everyone is friendly. The office is beautiful and parking easy.read more

The care and quality of my dental care is beyond exceptional. Cleanings used to keep me up at night…read morebut no longer is this the case thanks to Advanced Smiles. The providers are incredible to work with and I highly recommend. Everyone is super friendly and I'm not afraid to go to the dentist anymore!

I got a chipped tooth and needed to repair my tooth ASAP, so I called Dr. Ding, and he was able to…read morefit me into his busy schedule. I am extremely satisfied with the tooth repair job by Dr. Ding as it looks and feels better than before it was chipped. Dr. Ding did an excellent job and made the process easy, and I was comfortable throughout the whole process. The office staff was extremely efficient and helpful, and very friendly.

I love this place and would recommend it to all my friends and family. No pressure treatment with…read morehonest care and Dr. Bill Ding is freaking amazing.

I was looking for a new dentist and Lakeline was accepting new applicants. I am extremely happy I…read morewent with them. The staff were really friendly and the doctor didn't seem like he was pushing to have extra procedures done. I felt like he was honest with me and outlined all the options for me. I recommend coming here if you're looking for a new a good dentist!

The hygienist was extremely rude, kept making passive aggressive comments, and tried to convince me…read moreto let her remove my permanent retainer and replace with plastic ones for $350! After I said no she kept pushing and I kept saying no because no dentist/orthodontist has ever said I need to remove them. She was also pretty aggressive handling my sensitive gums and didn't even clean all the plaque out

BEST, best dental office ever. THANK YOU....Dr. Frank (Owner & Dentist) Emily, Sabrina & Haley…read more Walden Dental was referred to me by a friend. I called on Wednesday, and Emily was able to get me in right away. She sent my forms via text. She verified my insurance, it was a go. Easy to find, plenty of parking. Emily greeted me with such warmth, and genuine kindness. I was promptly taken to my exam room. Within the next two hours I had X-rays, 3D scan, talked treatment plan, my old bridge removed, wisdom tooth extracted, permanent crown replaced, RX sent to my pharmacy, paid my deductible, and was on my way home. Did I mention all of this happened in 2 HOURS. The teamwork, precision, time saving, and high tech instruments made this my NUMBER ONE dental experience ever. This office was voted BEST Dental office in Austin 2020, 2021, 2022 & 2023. AUSTIN YELP ELITE APPROVED in 2025!

Wonderful customer service at the reception desk. Easy to get set up as a new patient. Very nice…read morehygienists and the dentist is quick, personable and a luxurious feeling ambiance.

The staff and doctors are SO kind and positive that I enjoy coming to the dentist ! Imagine how…read moregood they are!!!! Every visit for the past 3;years, I feel valued as a person, not only a patient. Both doctors Ardita and Daniel Ormeni are very knowledgeable, they have answered my questions, suggested procedures, worked with my budget, everything I needed was resolved ... it is just so easy and pleasant to come here. Their hygienist is so good too. Soft with the hands, if you know what I mean. The entire staff is amazing! HIGHLY RECOMMEND THIS PRACTICE !

This office has the best pain deadening stuff ive ever gotten in a dentist office. I have a low…read morepain point and was able to tolerate a cpl biopsy. And he went slow while giving the injections which make them easier to tolerate.. I found the oral surgeon sensitive.