Dr Kinney was great. She understood my trepidation about some vaccines. She explained the core…read morevaccines vs additional vaccines. Her tech was great in handling my rambunctious 10 wk puppy, showing how to discourage nipping. Facility was clean. Glad I found a neighborhood black female vet. Very good first impression!

Not a great veterinary practice if your dog is aging and might have a more frequent need to see a…read moreveterinarian. Four out of the five times I've needed a same or next day appointment for my dog, nothing has been available for weeks--prompting me to take her to an animal hospital instead. After many years of intentionally making the hour drive to this practice, my days of going out of my way to support are absolutely over.

It's really hard to tell when your four-legged, furry friend is in need of some medical attention…read more My cat had been acting a bit off for a few days and it took me a while to catch onto the signs. I wish I would have caught it sooner for me to bypass some unneeded emotional damage. Once I finally did pick up on the signs I immediately looked for a nearby vet. But on a Sunday, there aren't many open. My choices were two emergency vets that were equal distances away. As you can see, I chose this one. On my way here, I was all in my emotions and almost bypassed the building. Luckily for me, I caught it at the last minute and whipped around. When I went in there was no hesitation about being seen. They are a digital establishment. Scan the QR code, fill in your information, and wait to be seen. I sat in the waiting room for what felt like an eternity, but we all feel that way in a time of need. Finally a vet tech came to see me and ask what was going on. I started to talk and only broke down instead. I was escorted in a room and they took my cat for a set of vitals. I was at that point where I thought she was attempting to cross that rainbow bridge. Instead, after the vitals and some talking to the vet, it was decided as to what was going on. I also want to thank them for being upfront with information. I was informed that they already know what it is and a course of treatment or I could spend a lot more money to do tests and come to the same conclusion. After a good cry I came to my senses and went with their suggested treatment. This was an emotionally exhausting day. Made a bit better by a good team at this place. My cat, upon returning home, was very lethargic because of the antibiotic and pain medication given. She was out of sorts for a bit, but back to normal within the timeframe quoted by this team.

We took our sweet boy Duke for an emergency follow-up after visiting a different vet earlier in the…read moreweek. The staff at Dogs and Cats Emergency & Specialty were amazing from the moment we walked in. They were extremely thorough while showing such care and concern for Duke. They explained what was happening, were transparent about the cost, and gave an honest assessment of the prognosis for our baby. Dr. S explained our options and gave us time to process everything. She answered all our questions and reassured us that there was no right or wrong way to go. Ultimately, we made the heartbreaking decision to let Duke go and she supported it, agreeing it was the kindest choice given his age, prognosis, and his current state. When I asked her what she would do for her own fur baby given the circumstances, Dr. S was transparent and told us she would do the same. That gave us a small bit of comfort that we weren't rushing into it prematurely. Dr. S gave us referrals to a few vets who could come to our home to help us with Duke's final care. We chose Lap of Love Veterinary Hospice, who were equally wonderful during such a horrible time. We appreciate all of the staff at Dogs and Cats Emergency & Specialty, from the folks at the front desk to the nurses and doctors. There were small things that I appreciated... when they brought our baby to us, they put down a plush blanket so he could be comfortable and not laying directly on the floor. Also, right before we left, one of the nurses even came in to say goodbye to Duke and tell him he was a sweet boy. She loved on him and that small gesture will always stick with me. I thank everyone for showing such love and support during one of the most difficult times in my family's life. I would absolutely recommend Dogs and Cats Emergency & Specialty to anyone needing care for their fur baby.

I used to use Banfield because let's be real it's convenient and having a wellness plan to cover…read morethe basics is incredibly costly effective. But it was so not worth it. I needed a real vet clinic that can meet all my dogs needs and this is the place. I don't have to deal with rude staff as the staff here is awesome, helpful, and super kind and caring. My vet is reasonable upfront about everything and super accommodating. I have a young active girl who is still very much a pup, and a brooding old man who is heading towards his sunset and they are treated with such great care here that I regret not coming here sooner.

The staff and doctors at this vet were spectacular! They have a decent sized waiting room and were…read morealso able to accommodate a last minute appointment for my dog who was set to fly in a few days. Even though my dog was a first time patient, check in was fast and smooth. My dog tends to be super shaky and terrified of vets but somehow he wasn't as frightened here! They took my concerns seriously and noted down any future appointment items I'd want to get done in the next thorough exam. They also take care credit which is a plus for those expenses that you need financed!

Front desk staff were professional and polite. We did not have to wait long before going back to…read morethe exam room. The tech who did vitals for our kitten was excellent. Very personable and kind with our kitty. The doctor we saw was professional and kind. She gave us many opportunities to ask questions and provided us with good information. We left with a new customer goodie bag, which was also appreciated. The facility was cozy and waiting area was clean. My only gripe was that the chairs in the exam room were covered in pet hair, so much so we could not sit down. However that will not deter us from coming back. Our experience was wonderful.

Very happy with Family Vet. I had an appointment and when I showed up they told me they were…read moreunderstaffed and I had to wait. I explained that couldn't come back because my dog was medicated. The women at the front desk found a way for me to be seen and sent me home with a personalized note and a compensation for my time. Very professional and I am very grateful. This is how it should be done.

I gave this place 4 stars, 7 years ago…read more My lower rating is due to waiting nearly an hour past the appointment time, with no updates to give us hope. DD says this is normal everywhere these days but my doctor is seldom late. When she is, she always apologizes. If they had emergencies, it would be understandable ... Glad I'm not the one paying!

Did good by me. The care and compassion was excellent. Good communication with me as well as with…read moreanother vet and an insurance company.

the Front recption staff and the techs are very helpful and friendly. My Brian saw Dr Anderson who…read moreis very thorough and professional. I felt like he checked everything in detail and offered up many possibilities to help my senior dog. When it was time for Brian to pass I am glad Dr Anderson assisted because he was very calming and compassionate. He really cares about your pet.

I had taken my cute dog to Veterinary Housecall in Crofton. This was a regualr check up, I wanted…read moremy dog to be in care of a veterinary near me, connected with my dog and very happy to take on the care of my dog. I wanted both my dog and I to know we have a veterinarywho cares. The front desk staff at Veterinary Housecall were so kind to squeeze me in for my dog's appointment, I had gotten the time mixed up but looking back I believe they should have told me to come back, bc they set aside a solid hour to look at all pets and get to know him, I was not aware of that, being a new dog mom. As it were, the visit was rushed and anxiety built up with my dog being apart from me, alone, with strangers. I felt uncomfortable to let him go into another room for his examination. Come to find out, my dog had matting on his tail, ears and around his groin area. The doctor came in after my dog's examination and said she was going to shave him because of matting, I have him groomed but not close for discomfort. The assistant and I comforted my dog as the vet did the shaving it took about 10 minutes but I felt rushed and my dog had severe shaving burns on his private area, lower tail area and top of his head. It looked as though my dog was a completely different dog and in pain. She didn't give advice for medication of antibiotic or advice on a compress...nothing. I had to Google what the vet should have suggested or advised. He spent most of the night crying and not able to be comfortable bc of the redness in the areas shaved. It was a terrible thing for him with no relief from Vetenary Housecall. Another issue was the billing person who was very rude after I was prepared to spend $80, as was told to me, the first regular visit is to be, when I made the appointment but it escalated when the doctor shaved him, in which I was not aware that she would at that time. The billing person walked in and was extremely unpleasant, this person lashed out, then mentioned to me, that person was not informed by the staff of the visit type and assumed it was for shaving my dogs tail matting and I was there for that purpose of shaving my dog and did not want to pay. That was so terrible in that assumption. I called this morning and the front desk duo were understanding of my dogs pain but not willing to help with medication unless I sent over pictures of the redness in the groin and tail areas. I am so fed up with that whole business. In this experience, I must say, I did not do my due diligence with regards to looking for a more caring owner/pet veterinary facility. I thought of closeness and familiarity within the community rather than the caring attention, communication and quality veterinary care for my dog and for me bc us pet parents deserve all of that. My advice, as a new dog owner, ask neighbors who have pets, ask people at dog parks and just know your pet and being an owner of all pets do deserve the very best care and gentle treatment as our children do.

You can read my prior review in 2018 - but nothing has changed; Highway is nothing but excellent…read moreservice and great people. My extremely large 110lb (scary) German Shepherd was nothing but a big teddy bear and other practices would be too nervous to treat him. My German Shepherd, Duke has been put through the ringer in the last couple years. One day I returned home from work to find Duke not being able to use his rear legs, a quick call to Highway - they got me in immediately and referred me out to a specialist which added FOUR YEARS to his life! From (2) knee surgeries-TPLO, open leg wound, spine surgery, and a severe spine infection, the staff at Highway were there all the way. Recently, my wife and I had to put Duke to sleep due to the complications of a severe lung infection and leukemia. Prior to deciding what course of action is to be taken, I was given options, prices, and the outlooks for each course of action. And when it was time to say goodbye for the last time, I was surrounded by all the people that made his last few years of life THE BEST he could have asked for. Duke has been to this practice numerous times and was loved by all the staff and for a "big scary dog" that's all you can ask for is for staff to treat him with the respect provide the care he deserves. I would highly recommend this practice to anyone with any age pet, regardless of their size, or temperament their staff is trained to handle them all.

I just had a wonderful customer service experience. I made an appointment for my new puppy. I…read moreimmediately received a call and provided additional info regarding my appointment request as I would be traveling overseas. I learned that I would need to go to another vet to have this done. The receptionist, Mia was extremely knowledgeable and provided me with a vet that could assist with the travel requirements. When we move back to the area I fully expect Highway Vet Hospital to be our new vet.

Everyone is very personable to both me and my dogs. Very gentle and caring. They follow up re…read moremedication prescriptions in a very timely manner.

excellent service. very gentle with my dog. Did not have to wai. Reasonable prices…read more Very easy to make appointments. Appt was confirmed and reminder sent

They are pricey in comparison to other veterinarians. Overall the service is good. The doctors…read morecommunicate well and care about your fur baby but the pricing and some of the policies are why I decided to leave.

My dog is a new patient. Only 3 months old. We've been here 3 times for vaccines. Everyone here is…read morevery nice and professional, which I love but they are super slow. My appt was at 11:00 and I arrived promptly at that time. It was 11:35 before the tech came into the room. Didn't see the doctor until 11:55, which is completely unacceptable. Also, I don't think I've paid less than $150 each visit so a little pricey but I'm all about customer service. I'll try them again but if it takes long again I'll find a new vet. First impressions...

If I could give 0 stars I would. Trys to over sell you and then racks up your bill and sends it to…read morecollections. Don't do it! I almost never do reviews. Came here specifically to warn people!

Considering all the existing reviews are at least 1+ year old, it is fair for you to read of a…read morecurrent and recurrent custom. My experience with this location has been noting short or fantastic. No place is perfect, but service and attention has been top notch. We have been patients now for 3 years, with 2 dogs completely different breeds and needs. Service has been the same. Greeted with a smile 80% of the time; vet or assistant always explains information and I have never been made to feel like I'm bothering or asking too many questions. My only "complain" if you can call it that is that they try to add services like benadryl after vaccines or always ask if you want to trim nails or plug hairs from ears; it's not a big deal they are always polite and I decline most of the time, no big deal. Funny enough, sometimes my dogs need it but I just don't want to pay extra for it haha One big advice, you cannot make last minute appointments so make sure you plan accordingly and with time. If your pet is sick you will need to wait for sure at least a week an a half or two weeks for an appointment.