They came out in a reasonable time considering the heat wave we've been having. The gentleman who…read moreworked on our central AC unit arrived a little early, thoroughly checked our system, diagnosed the problems quickly, and was able to fix both things on the spot. Unit working fine now and the cost was very reasonable for the service given. Thank you!

I was excited to trade my house for a condo and especially excited that it had a newer heat pump…read more Well, there were problems almost immediately and the pump had to have refrigerant added. I wasn't pleased with the service experience of the provider who came out and sought replacement options from several companies, one of whom was McCleary. I lost the urge to replace as the existing pump continued to work and I thought maybe the recharge would last a few years. Well it didn't. I had to have another provider come out to recharge the pump and decided to get additional estimates. I recontacted McCleary and they promptly provided updated estimates for two options we had discussed previously. The type of refrigerant had since since changed, of course, so the price went up for everything but what can you do. I really wanted a Mitsubishi unit because they're so efficient and quiet but I explored conventional options from other service providers. In the end, McCleary provided quick, thorough, and complete responses to my questions and the people I spoke with were friendly. McCleary also offered a Mitsubishi unit like I wanted for what seemed like a reasonable price. The day of the install was interesting because I wasn't expecting the outdoor unit to be so huge and it had to be shipped on its own truck. The neighbors aren't sure what to make of the thing or why it's so gigantic. I'm not sure either but it is effective, quiet, and my electric bills have dropped about 30% even though we are keeping the winter temperature higher. The fellas who did the install were incredible: they worked very quietly, were so respectful, very friendly, cleaned up fastidiously, and were just great. If there was anything I would have changed, it would have been to have a better orientation on how the thermostat operates -- but they did say to call with any questions. The thermostat, at my request, is a simple one. I was told it's programmable but I don't want to program it and just want to set it and forget it. Nonetheless, there are settings that I don't understand fully -- for instance, does "Auto" switch back and forth between heat and cold? Can you turn the fan on to run continuously (for air filtration purposes? or for dehumidifcation?) while still having heating and cooling available? The manual is extensive but not terribly useful. I deliberately waited to write this review to see how the unit works in both hot and cold temperatures and it's pretty remarkable. The condo just warms up - not quickly like in a house with a gas furnace - but steadily. The unit operates for long periods of time -- which is useful for air filtration and dehumidification -- but is very quiet. The hyper heat units don't require auxiliary heat and somehow manage to pump out hot air even when it's 0 degrees outside. The air conditioning feels frigid and just sort of smothers us with refreshing coldness. It's delightful. The unit is much, much more quiet than the former heat pump but is still audible during heating season, especially the reversing valve when the unit goes into defrost mode. The unit is virtually silent when the air conditioning is on. Overall, I'm happy. I contacted McCleary a couple months ago to locate the serial number so I could claim an energy efficiency credit for taxes but haven't had to contact them for any other reason. I believe they'll be responsive if the unit requires servicing but the installers indicated this is one of the most trouble-free and dependable heat pumps made and helped me feel confident about the purchase. We'll see but so far so good. This review is only the second one for McCleary on yelp but there are nearly 1,000 on Google and they're all positive. McCleary was one of only two Mitsubishi "Elite Diamond Contractors" in my area when I selected who to contact. McCleary was the only contractor I found that had only positive reviews.

First Priority replaced my whole home HVAC system. There was a very prompt response to my initial…read morecall. Great conversation and explanation of what actually needed to be done. They were sincere and treated me as if I were family. Even to this day, their follow-up maintenance, professionalism, and response to my concerns far exceed expectations. I would recommend them to any and all HVAC work.

The service technician came down to assist Community Garden Market in Shepherdstown, with a…read morereach-in freezer issue that has plagued us since install in 2015. They diagnosed the problem and fixed the leaking issue and returned a day later to fix an additional issue of a leaking fitting to stop of frozen water dam buildup. Excellent communication on their part even without good internal communication on our part. They stood by their repair and checked back with us and handled everything in a highly professional manner. I can't say enough good things about this company other than we are certainly going use them in the future for all our HVAC and Refrigeration needs!

Caution: I discovered after paying my bill that the owner of this firm applies a 400% markup to the…read morecost refrigerant and presumably other supplies. He readily acknowledged this mark-up and defended it as "normal." Do not be surprised if you are advised that your unit needs lots of refrigerant. Thus,, his hourly rate of $83, plus an $83 trip charge, is not as reasonable as it appears.

great service at a reasonable price! Mark took care of my HVAC system, it was a really old and need…read moretoo much to fix so he replaced the whole unit. it was quick, professional and everything works great! it's been a couple years now.

I would recommend Key Services to my friends and family. They are very knowledgeable and were…read morereasonably priced. We will definitely call on them again should the need arise. Many thanks, Kem & Bev Mason

Two times I have called this company and was told that someone would return my calls, but they…read morenever did. Therefore I cannot recommend this company to anyone.

Great company! Saved my butt twice now and will work with you to get things working!read more

We had our furnace and AC system replaced by this company. The owners Al and Jim did a great…read more Fast and reasonably priced work. There removal crew was top notch and very carefully taking out old duct work and the furnace. The new furnace runs like a champ . Our AC has never been so good. I put my name on their work . Joe Gillen in Livonia. Highly recommend them!

We where told to call this company by the men working on our sewer, to check the water pressure in…read moreour pipes. 2 guys showed up, 1 came inside for roughly 5 minutes. They told us that "the pressure was fine" and they left. We later got a bill for $149.21. When my wife called to ask about the bill, as she was never told as to what we'd be charged for this 5 minute visit, she was treated belligerently by the man on the phone. When she asked the man his name, his response was "I'M THE OWNER" After my wife dared to ask about the fees, the "owner" preceded to go on a uncalled for profanity filled rant! He ended the call by telling my wife "DUMB F***ING A**HOLE CHEAP A** B**CH ! LOOKING FOR SOMETHING FOR FREE! CALL SOMEONE ELSE NEXT TIME!" This was very unprofessional, and I definitely will not be calling Baumgardner's again !! Do yourself a favor, take the owners advice, and definitely call someone else !!

Very professional, tells it like it is, straight forward, If it's not broke no need to fix or…read morereplace it.

Had repair on LG refrigerator. Technician knowledgeable, efficient, and pleasant. Fixed the problem…read moreand installed a small part so that problem would not reoccur. Cost was about in the middle of the range I was given over the phone. Very reasonable. Would call them again for any appliance repair.

Our HVAC unit went out on a Saturday during a recent heat wave. I called JEM and talked to Jeff. He…read morehad a tech at my door in less than 30 minutes! The technician's name was Matt and he was very courteous and explained in detail the situation and costs. In one hour, the HVAC was repaired. I highly recommend JEM for both routine and emergency services. Jeff and Matt were very professional in their customer service!!

Highly recommend, Cory gave me a free estimate to repair or replace unit due to age were other…read morecompanies only wanted to replace unit, I went with repair first due to problem. Scott the A/C technician was very good and knowledgeable and explained the repair to me also stayed within the Estimate.