I had a very bad experience with bowser and it doesn't seem like I'm alone I had them do recall work on my vehicle and a light came on the dash 9 days after having it inspected there shop as seen in the pictures I posted I don't understand how my break monitor needed replacing after I just had my vehicle inspected a week before taking it to have this recall work done doesn't seem like I'm alone seems like other people are having the exact problem taking it to them than having to take it back a week after just so they can take more money out of your pocket just seems fishy to me that this isn't the only time this has happened at the same shop definitely will not be returning definitely checking reviews on websites way more often now can't trust anyone unfortunately and we dropped it off at 9 and didn't get it back till 3 like many other customers have complained about read more

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Workers on commission, beware! Any brake issues? Reason for irrelevant. You pay! Work guaranteed? Don't think so. Good team? Superficial, only trying to make a buck. The business model dictates culture. Time for a new business model? read more

Service department is the absolute worst I have ever experienced in my life. Every-single-time!!! First appointment of the day, going on 2-hours for an oil change. read more

Once again...seems nothing changes at this service center! Droppoed off my truck Sunday for warranty work oil chnage and inspection on Monday. I never received a call with any update. I called 2x and was transferred to my service advisor, no answer so I got voicemail. I left 2 meaasgeas for Logan and no surprise, no one ever called me back with an update. When I called back a 3rd time service was closed so now I had to wait til the next day for any kinf of information, not to mention I had to take an unplanned day off work. Worst service ceneter I ever had to deal with. BTW, if you read my post from last year, it was the same. And although the owner said they did more than change my oil, they said my air filter was loose so they put it back in and that should fix the smell from the coils. Well, no surprise, it did not. No excuse for waiting for over 3+ hours...Absolutely despise taking my truck here. And no compensation was ever offered for all of their bad service. I would give 0 stars if it would let me. read more

Inquired about a truck for sale. After several emails/phone calls back & forth, the salesperson sent me an email saying that they were unable to sell it to me because I was out of state, and that the manager was working a deal with someone else. 3 weeks later, the tuck is still for sale. Why not just tell the truth that they didn't want to deal with the paperwork. The thinly veiled lie was transparent. read more

"We'll take care of everything for you" I have bought 3 cars in my life and Bowser was by far the worst experience. Avoid at all costs. First, I was trading in a vehicle and the check to pay off the balance of my loan for that car was sent to the wrong bank. And not just the wrong branch, but a completely different bank in another state, leaving me on the hook to track down thousands of dollars. Second, the finance department was incredibly rude and forceful trying to get me to purchase an extended warranty. I politely declined multiple times and was called stupid by the gentleman helping me. He even requested to call my parents to show me I was making a bad decision (I'm a young woman in my late-20s). Very unprofessional and after I signed all the paperwork, he ended the meeting saying "hope you're lucky and nothing breaks because you didn't get that coverage". Third, I was told that it was required that I pay for an anti-theft etching on my car. I was reluctant, but paid the $300. When I inspected the car at pickup, I asked where the etching was and they couldn't tell me. "It's hard to see" he said. Turned out they had forgotten to put the etching on the car and after taking it to a shop, I found the problem and had to return to the dealership to add this service I never wanted in the first place. Finally, the dealership did not properly submit the paperwork to the bank I financed my car through, causing me to incur extra fees adding up to over $3500. After many phone calls with this bank, I was able to get the charges reversed, but it shouldn't have been an issue in the first place. All in all, I've never had a worse car buying experience and I will certainly never return to Bowser in the future. read more

we had an emergency and lost the only key fob to our Cadillac STS. I called Bowser for help after trying several other dealerships who were quoting ridiculous pricing to program new key fobs. I had the pleasure of speaking to Logan in the service department. he was so professional and kind and jumped through hoops for us to get the key fobs programmed for a fair and honest price. Logan is a person who clearly loves his job and makes a fabulous representation of what great customer service is all about. I highly recommend for everyone to give a bowser a call the next time you need service. ask for a Logan in the service department. he won't let you down! Thanks again, Logan, for all your help. you truly saved the day. read more

Here is my BBB. Complaint! STAY far away from this place!!! The biggest headache, also if you're a female be prepared to be talked down to, I just keep getting told that my car is operating fine as if they drove it daily! I purchased a certified used 2018 GMC Terrain in sept 2021. It has been in the shop 8 times since purchasing it. I have documentation of all the issues. It has had electrical issues such as the rear break lights needed completely replaced, a battery completely drained, and rear camera needing to be replaced, rust all on rear hatch and driver door, a breaking sensor/pump issue. The last issue was in May, it accelerated on its own, and it slips out of gear. I had it at the shop they could not find any codes or bulletins about the issue, they drove my car 100 miles, the car has never had a code for ANY of its issues. The car in continually slipping out of gear and a white box appears behind the "D" on the dash display. A simple google search will reveal other people with the same year and model report it being a transmission issue. The dealership will not look at the transmission or do anything because they don't have a code. It comes out of warranty at 41,000 miles which is only a few hundred miles from that. I paid extra for an certified car that they won't fix and they keep putting extra miles on it for no reason as I said the car never has thrown a "code". They will not extend the warranty and they will not fix the car without a code. The last car they sold me also had a leak in the sunroof causing mold at the spare tire, and they didn't do anything for that as well. They are selling cars with issues and then refusing to fix them. read more

I am rating Hyundai only. Do you do your due diligence on cars? Do you dislike pushy salespeople? Do you know as much about the vehicle you're going to buy as the salesperson? Then you should like this dealer. They are relatively no-nonsense. I worked with Ed Doyle a couple times in the past to buy my wife's car, to buy my truck, and to buy another car for my brother in law. Even though he couldn't get us the deal we wanted on the car for my brother in law, he never tried to take advantage of us. He steered us in a good direction, so to speak. They are straightforward, they are all business, and won't act condescending or patronizing. I would highly recommend them as a dealer in the area. read more

I have bought three Hyundais here in the past 2 years. I have always worked with Bernie and he has given me good deals every time. I already knew which car I wanted when I would go in, so there wasn't a lot of haggling which I appreciated. He never tried to talk me into a more expensive car either. Also, their finance department is the best. Each time I have gone in, I have gotten an incredible interest rate and wasn't talked into anything I didn't want. I would highly recommend this dealer. read more

Worst overall experience ever with a dealership. The beginning went well, that was until the deal was complete. Ever since the deal was complete, the dealer was helpless and ignorant. I should have used my better judgement and stayed with C Harper or Day Ford. I would recommend looking elsewhere for your car buying experience. read more

Very unhappy with the sales people did not do what they said they would do service department is very good

I bought my third vehicle here just recently, my second Hyundai. WE went to Bowser because it is close to my wife's office and we have never had any repair issues with them . She drops her car off there and they take her to work. We were looking for an all wheel drive car/suv and they are one of the only dealerships to have the 3 that we wanted. We went with our salesman to test drive a Subaru Crosstrek, a Nissan Rogue, and the Hyundai Tucson. We never felt hurried and when we were done, we said we have to decide. We didn't talk price then and it was just a question which vehicle my wife felt the most comfortable in. We did our research as far as pricing and driver reviews and went with the Tucson. We went back the next Saturday and told them what options we wanted. He gave us the price and it was a couple of hundred dollars below what I expected them to come in at. We were satisfied at the price and we did the deal. They just had to order the color we wanted. It came in 2 days later. We got financing through them at a lower rate than my bank, PNC was giving me. Everything was handled very smoothly. They have always been very easy to deal with. I anticipate purchasing a new Subaru Legacy in the next year and I'm sure I'll buy it through them read more

I had to go here for warranty work on my GMC Envoy that I bought elsewhere. (It was a Ford dealership, and they could not do the work needed.) I guess because it was warranty work through another dealership, they didn't really feel the need to give me good service. The technician was not very helpful and lied about what he did/didn't do. I noticed all this as I was pulling out of the lot. I should have gone back and raised a fuss, but just didn't think this place was worth my time. (Screw me once.....) I still have issues, and will be finding a new GMC dealer to fix it. It will be a bit out of my way, but well worth not having to be lied to and screwed over. Not only that, but I have now gotten on their mailing list. That means I get a letter every other month offering to buy my Envoy off of me. Even if it was paid off, I wouldn't sell it to these guys. Not real sure about their sales department, but service leaves a lot to be desired. Both of my cars are GM's, and I bought them both from the Ford dealer down the road. That is where this Envoy will be going back to once it's time to trade in. So long Bowser. read more