Placed a part order on 3/22/24 for my Subaru and have received zero communication after they took my money. I've left multiple messages and emails and still nada. I've even called and left messages for Alex and zip. Now I'll have to dispute with my credit card company. Beyond annoying. read more

Bowser Subaru - Car Dealers Near Me - Pleasant Hills, Pennsylvania

Michelle G in the service center is rude and smug, and condescending. She wasted our time and gave us false information about our car. We were strung along by them when they clearly just did not want to help us out. I do not recommend their service center. read more

They always get me in for service quickly and get me out promptly. The service waiting area is great for working while you wait for your car--clean, quiet, snacks and drinks available. Plus, WiFi. read more

Huge clean waiting areas able to keep your distance, they keep it clean, lots of space, bathrooms, and beverages too. Tv's and plenty of reading material, plus free wifi. Very friendly helpful check in. I came here to get a free recall fix. Very nicely decorated. read more

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Updating my review - after a whole MONTH, our car was totaled. We came back here & were treated amazingly, once again. We had so, so many questions & RonDel & Betty were so patient & informative. We didn't think we'd get in a car yesterday & were prepared to spend a few weeks depending on rides but they figured everything out for us & got us into a vehicle yesterday! They're super transparent about fees & what's all included & I HIGHLY recommend this place to anyone looking to buy a car! You won't regret it! read more

Bowser Subaru - Car Dealers Near Me - Pleasant Hills, Pennsylvania

Was at Bowser to get a certified preowned Subaru for my daughter. Jeff helped us. He went above and beyond and was very friendly. Not at all pushy and the price was very reasonable. He took the time to allow us to make the right decision and he was very honest as to how we could get the most for our money. I would definitely go there first for my next purchase. read more

I scheduled an oil change and as usual, the employee comes with a list of necessary repairs. I was told that the serp belt was going to "snap at any moment" and that the person informing me of this was shown to it by the technician because it was in such poor condition and was dangerous. I denied the nearly $1,000 worth of suggested repairs since I only came for an oil change. When I left, I called my stepdad, concerned with the severity which Bowser presented these issues. Within a few hours my car was being inspected by a local mechanic who denied the need for every one of Bowser's suggestions. In fact, the belt that was on the verge of snapping I was told was in fine condition and the original lettering on it was still visible and that the mechanic "would not hesitate to drive to California" with my car as it was. He also noted that the air cleaner for the engine wasn't put back together correctly after I left Bowser. Very dishonest and deceptive business. read more

Minor issue that upset me handled completely. I appreciate the way I was treated after the initial encounter.

I went here on the recommendation of my hairdresser. When I arrived a greeter directed me to the Impreza model which would most suit my needs. A salesman came up to me shortly and showed me the floor model which was a completely souped up hatchback. I asked to see a sedan. He took me for a ride up this circular hill and asked me a few questions. I told him for the time I was shopping around to get ideas for what would work best for me. Once we got to the top of the hill we got out and he had me look the various models out alone-mind you to see what I liked. I don't know much about this car and with the exorbitant sticker prices along with such a vast price range, I could not tell what set each one apart. I finally choose a cheaper model just to see if I could look at it and test drive it. He told me he would get the keys and return. He told me to meantime look around and see if anything else caught my eye. I was left up there by myself for at least 15 minutes! I decided "enough of this place." I struggled down the hill with my bum knee and worked my way to the entrance to complain. No one was at the desk. First impressions tell a lot to a potential customer and regardless of the quality of this vehicle this is not the place I would even consider buying one. Please note this dealership sells other makes as well so be aware of that fact should you decide to look here. They will never see my face again. read more

My husband and I went to bowser pleasant hills clariton blvd to buy a car salesmen there were very helpful did not pressure us they answered are questions very friendly and accomidating we give bowser pleasant hills 5 stars thank you bowser pleasant hills read more

While the wait was long following ordering a new Crosstrek, the dealership provided outstanding assistance. I was helped all throughout the process and I appreciate the contact following the purchase. This was such an easy transaction and the staff is outstanding read more

Amongst the worst customer service experiences, their service department is a total joke. I used their online scheduling system which says "Use this service scheduler to plan your next visit, whether it's for a routine checkup or something simple like an oil change, or a more involved repair that might need to be planned ahead of time." Their online system said it would need two days advanced notice, I gave them 12. The morning that I supposed to bring my car in they called and said that they couldn't do the repair, wouldn't be able to do it until July at the earliest and blamed me for the problem because I didn't call to make my appointment.... what a joke. If I could give them a zero I would read more

The salesman (Craig) who assisted my parents in purchasing a car was professional and made the experience pleasant. No haggling, no gimmicky payment structures. We came in having the car we wanted in mind, being willing to accept the price tag as was, and having the payment structure already in mind. Took it for a brief drive, were satisfied, and worked out the purchase. He showed us the basics of the car operation and got it cleaned up and we were in our way. So, that is worth my endorsement. read more

Traveling from Lancaster County, PA, my oil light kept going on and off. I knew I had just had an oil change because I had taken my Impreza to my local dealer for an engine valve recall in June. My son-in -law called Saturday AM and Matt told him to have me bring it in. I dropped it off around 10AM (it was obviously crazy busy), and it was ready to go by about 3. My car has an extended warranty but they didn't even charge me for motor oil. It's stressful when your car has issues anytime, but when you're out of town it can be a nightmare. Bowser and Matt took good care of me, even better than my home dealer has in the past. I will definitely see them when I'm ready to buy my next Subaru after I retire and move to this area. Until then I know I can depend on them if I ever have car trouble when I'm visiting the South Hills. read more

We had a great experience at Bowser and I walked away with the exact car I wanted. Our salesman, Chad, was a dream to work with. I was in the market for a Crosstrek, and like so many lots, Bowser didn't have the exact trim level and color I wanted. Chad was able to quickly tell me when the next one was coming in. He was communicative but did not pressure me while I finalized selling my other car through a different business. The car arrived a week early and Chad made sure things were set up for me to pick up my new car later that day. There was no haggling or last minute switch ups--the financing and price were exactly as expected. He even went above and beyond to make sure the crossbars I wanted to purchase were available and loaded into our car before a left. Enjoyable, seamless, a delight--not often used to describe the stressful car-buying process but Chad and the rest of the Bowser earned high praise! read more

Wonderful dealer with amazing price and service. I got the lowest price from it after calling 6~7 dealers. It also provide a economic maintenance plan that includes inspection, oil change and tire rotation read more

The service department is the best I've ever been to. Service Manager MIke Zuro knows how to treat customers. He takes time explain things and makes you feel like a valued customer. Mike, and his staff, are an asset to the Bowser name. Thanks for taking care of all my Subaru's!!!! read more

I purchased 2 vehicles from Bowser over the years and have always had a pleasant experience with their sales and service department, especially when the vehicles needed service. They are always professional and have always provided a positive experience even when I've needed extensive repairs. I will continue to take my Subaru Outback there for service. read more

I cannot say enough nice things about Bowser Subaru service. Thank you, Mike Zuro and Michele. It's because of you that we will continue to own Subarus! Who else delivers to your house on a Friday! read more

Bowser treated me right today with regards to some break issues. So used to being taken for whatever car service shops can get... this visit was really refreshing. They have repeatedly been honest, fair and quick with the work. read more

I tried numerous times to schedule an appointment for my brand new cross trek. The engine is raving high and the CarPlay doesn't always work. I left 3 messages. No one including the owner returns my calls. I booked an appointment on line. The system overbooks appointments so Bowser will not honor the appointment I made on line. read more

About what you'd expect. nothing great nothing terrible. Price was fair and the selection decent. I really don't have strong feelings about this business either way... read more

Let's face it. No one likes car repairs. There are zillions of other ways we want to spend our money but we all know that our cars require routine maintenance and upkeep. Today, I needed new rear breaks. I needed some other stuff too but the other stuff could wait. How did I know this? Because of the honesty of the folks at Bowser Subaru. Specifically, Mike Zuro is like the brother/son I always wished I had. He softens the blow with what needs to be done by making sure I have all of the available coupons and then he helps me put in to perspective what can wait and what cannot wait. Breaks can't wait so today, I have new breaks. I also got some other important to dos accomplished because of the generosity and kindness of Carl, the courtesy driver who carted me to the place where I had to be while my car was being repaired. I always know that I am being told the truth and even shown the truth by the kind technician specifically showing me the wear and tear/cracks. I always walk away feeling like I am the only customer they have. Thank you so much for your customer centric approach......over the top! read more

Very positive experience with the folks at Bowser. No pressure to buy like other dealerships I've visited! Jeff E. was pleasant to work with and I had a nice interchange with the finance person as well. I really like the SUV - it runs very well so far. I would recommend this dealership as a location you should add to your list when shopping for a car. read more

I had a running light that burned out on my Impreza. I brought my car right up to the Subaru express service and they took it right away! Everyone in the Subaru service department is nice and helpful! Thank you to Mike Zuro, the Subaru Assistant Service Manager! read more

I've been a customer since 2007 and I don't think I would buy anywhere else. They are easy to work with on the buying process. They are informative and helpful without applying pressure. Their service department is top notch - great service, easy to schedule, no surprises on pricing, and a very nice lounge for customers. I live on the other end of town but still take two vehicles there to to get them serviced. Everyone I have dealt with at Bowser in the sales, financing and service departments has been excellent. read more

Wonderful! I will only take my Subaru here. I have lived in many states and tried many dealerships ( GA,NC,SC,VA) and will drive my car back to PA to bowser for any service. They only lost 1 star because their car wash never really cleans my car, it always comes back still dirty. But the service and actual knowledge here is great. They really work with you on whatever issue you are having and are flexible. And they always provide shuttle service, complementary bottled water, coffee, good and nutritious snacks. read more

The problems with Bowser services are many. Twice I tried to take the car in for inspection and they keep giving new reasons as to why it fails before it even gets pulled into the shop. Having worked there and having tried to be customer, I can honestly say that their service is abysmal and they waste your time. read more

Today was my first trip to Subaru Service anywhere. I chose Bowser because it was closer to my home. No appointment (my bad!) but they have Express Service. What a great experience!! - Big thanks to Mike Zuro. and Ryan S.. Mike explained the repairs and time-frame, and found a problem I'd forgotten about. This was the first time I didn't have to argue with a service department about a warranty - the Bowser staff gladly reminded ME that I was covered. How refreshing! No wonder all the folks seemed relaxed in the customer lounge (which was VERY CLEAN & comfortable). This is what good customer service looks like. I'll be back for sure! If you're in the South Hills, this is where you want to take your Subaru for service. Thank you for getting me back on the road, Mike & Ryan! Maria C. read more

The service was fantastic. They did an oil change and changed my tires. After I picked up my car, I got into it, and it was fully cleaned as well. It was such a nice surprise. We worked with Mike Zuro and I will be definitely going back anytime I need something done with my car!!! read more

This dealership is very unprofessional. Make sure you read every single word in the paper. Somehow things end up changed. Don't except a return call. I have been waiting almost 2 months for the General Manger to call me back. He stated he would call on a certain date and 2 months later, a handful of emails and a voicemail I am still waiting. read more

We have been Bowser Subaru customers for almost 14 years and, 4 Foresters later, we've worked with many people in Sales & Service. For the past few years, Mr. Mike Zuro has taken up the helm in Subaru Service and he has been nothing short of a joy to work with. He's been with service for a number of years and it was an excellent decision for him to assume a managerial role when the opportunity arose. Mike and the employees who operate Subaru service, particularly those who have been there for many years, are one of the biggest reasons we continue to work exclusively with Bowser for all of our automotive needs. Big props and a round of applause to Bowser Subaru and, especially, to Subaru service. Laura C. J. read more

The service dept here sucks. Tried to get me to pay for a head gasket repair at 37K mi on my pontiac and wouldn't look at my chevy.

The Subaru service center has the worst customer service I've ever experienced. It's pretty obnoxious to stand and wait unacknowledged while two employees finish their conversation. Especially when one of them appears to be the manager. I worked in customer service for almost 12 years. I understand that it may have been a very important conversation, but at the very least, acknowledge your customer and say something like, I'll be right with you...ect,. It is incredibly rude to make said customer stand there and wait for 5 minutes. Even though this location is very convenient for me, I will not be back. read more

5 Stars for the Bowser Subaru Service Team - have had my 2011 Impreza in 3 times. Twice for recall work and a rattling heat shield and once for what I thought was a coolant leak. Turned out the coolant leak was nonexistent and was probably coming from another car in the driveway. No leaks, so they topped off my fluids and didn't charge me a dime. Wonderful to find a service center that is honest. read more

I bought my 2016 Subaru Impreza about a year ago and had a great experience overall. Throughout the past year Mike Zuro has done an amazing job helping me schedule and carry out my maintenance appointments. The service is exceptional and all of the Subaru employees have been of great help. Mike Zuro always makes sure that things are taken care of. When I go to Bowser Subaru I can trust that my car is going to be maintenance correctly and that I will recieve good customer service. I would not have continued to go to Bowser Subaru if it was not for Mike Zuro. read more

Every experience i have had at Bowser has been TOP NOTCH! Juan DeLavega was my salesman and did a great job working out a deal with me on a 2012 Legacy. I took it in today for its 3000 mile service and their service department is awesome as well! Nick took great care of my car and this was above any level of service Ive ever experienced at a car dealership. Will definitely be back for service and a new car when its time! read more

We've been looking at the new Subaru Outbacks and Foresters online in order to determine which will best serve our needs. We drove to Bowser Subaru today to compare the two models in person. The visit turned out to be rather strange. We arrived at approximately 12:15 PM and I don't recall seeing any other customers on the outdoor lot at that time. We looked at cars outdoors for a while and during that time, we saw three persons walk by that appeared to be employees. We went inside the showroom and saw about three more people behind or near the front desk. We proceeded to the left side of the showroom and looked at an Outback and a Forester for quite a while. We noticed a few people in adjacent side offices while we looked at those cars. The strange part of our visit was that no one ever made any attempt to speak to us - no "hello", smile, or other acknowledgement of presence. I appreciate low pressure sales techniques, but I felt like Bruce Willis in "Sixth Sense" today. This is surely an anomaly or no cars would ever be sold. In the end, our trip was not wasted as we saw what we needed to see. read more

I have been using the service department here at bowser for 4 years now with my subaru legacy. The service is excellent and has been quick and efficient with the work needed. I usually work with Mike Z. in the service department, and he has been great at fitting me in when needed and working around my work schedule. My car runs great and I never have any concern about the service, the work, nor expect to be taken advantage of with my limited knowledge of car maintenance. They always seems to do what is necessary, and do it well, so I can depend on my car at all times. Great work and great service. read more

This place is so bad I'd give it no stars if I could. I'm not even sure where to start. In 08' I went in to lease a car. Everything went smoothly at first. They had quoted me a price, so I go into sign the papers, and they tell me there was a problem with the number and the price has gone up, all be it slight. Understandably I wanted a minute to ponder over the idea of giving my money to this bait and switch operation. After a couple minuets I told them I'd still take it. That's when their finance manager began yelling and saying not to even lease me the car. I flipped out myself and left. The called me right after and sweetened the deal, so I went back and got the car. Here we are now, years later, after I not only leased a car from them, but also bought one. I take my car in for a bunch of stuff, most of they got finished that first day, a Thursday. However, they had to order a part. I was told it would be over-nighted, but if it didn't get there Friday the car would be done by Monday or Tuesday. That's one long over-night delivery. They call me Friday to say the part didn't come in, so now we are shooting for Monday. Well, Tuesday comes and goes without hearing a word from them. I call them Wednesday morning, and the first person I talk to can't even find any the info on my car. I finally get to talk to someone who knows the situation, and she tells me, "the part just got here today, so your car should be ready today. I'm called back a few hours later and am told it's ready, so I tell them I'm looking for a ride and I'll be there. What they didn't tell me, at 2 o'clock when I talked to them last, is that they close at 430. Therefore, I was rather upset when I arrived around 630 to find they were closed. That's just part of the horror story I have from this place. Probably the worst people I've ever dealt with on a professional level anywhere. Most of the employees also seem to treat the customers, specifically the older ones I've noticed, with an air of smugness and condescension. If you're looking for a Subaru I highly recommend you go elsewhere. Unless of course you like giving your money to people at the bottom of their field. read more