Literally the worst customer service ever.. first I called and they picked but didn't say anything.. so I was like hello? And he's like what? Speak! And I'm like oh hi do you guys take UPS packages? And he was like yeah. And I'm like oh okay thank you! And he's like ugh and hung up... okay? So I went and dropped off a package and he just looked at me.. so I'm like you guys take UPS packages right? And he's like uh yeah .... wow horrible! read more

Charged me twice! Almost $7500 in total. Do not come here at all. luckly my bank took care of it but, careless on their part.

What is customer service? Don't know and don't care You better have your package ready or there will be additional changes read more

The customer service is the worst. The man is rude and I had the same experience as someone who already posted. I called once , he was rude . UPS left a package there as an access point place so I had to deal with this place. I went to pick up my package and the package was ripped open. I told him I wanted to check the items in the box with the invoice to make sure all items were there. He would not let me so I left the package there. He said once I take it off the counter I can not return it. I left and tried to call him and must have called 10 times he would not answer. I will be sending UPS a letter and picture of my package and state the terrible customer service received. Bottom line terrible terrible place of business. read more

Worst UPS Access pick up point of all time. Horrendous customer service. Both the lady and the man were rude, inconsiderate, and disgustingly dismissive of any reason. DO NOT GO HERE. They overcharge for EVERYTHING. read more

The customer service was nice, they were very friendly and polite but I will never use their shop again. It cost me $24 to ship a mug in a small box. $24!! I had to ask him to repeat again because I thought I heard wrong. The only reason I caved in is because I was in the area and needed to ship that package out. Today I mailed the same type of mug to a different location at the USPS and it cost me $9. I will never go there again for that reason. read more

I need take my passport and my mail with me just for take a packet...... customer service is so poor，even i pick up My packet at ups，I don't need offer that much information. I will naver use this stote any more, if my packet still delivered to that "nice and friendly" store，I will just Think it as a lost package. First one star in America :) read more

I came looking for a full-service shipping place (i.e. provide the box, the packing peanuts, the tape, the actual shipping). They were able to do all of this, but the price for each individual service was really expensive. They charge $3 for packing peanuts. They also charge $1 for each item they put into the box. So, if you have a card (a flimsy, .5 ounce card) you want to put in the box, that will be $1. The only reason they get 2 stars is because of the shear number of different box sizes they have to choose from. You're bound to find a box that suits your needs. read more

Unfortunately I used to like this place. The last experience probably killed any chance of me going back again. Usually I only go to send small things. I can box it myself and they are pretty good about helping with the label and shipping options. Dropping off pre-paid packages too is really easy. This time, it was a gaming console so I didn't have packing supplies for it. I explained I needed him to pack it and then ship. "About 20 dollar for packing service okay?"...Not really, that's pretty expensive, but I needed him to pack it so I let him know "Yeah that's fine"... Takes about 10 minutes to package it up. I'll give him credit, he did it really nicely. Items were definitely overly padded and secure. Then he asks where's my shipping label, I have to remind him that I need to pay for shipping too. He punches it into the computer, runs the shipping cost options, and it's 54 dollars! Couldn't believe it, but maybe that's not so much his fault. I don't know how much their cut is on top of the shipping company's fee. Seemed like a lot to me. I say that I saw it is $35 dollars at USPS through ebay so I will just do that instead, I ask him to just charge for the packing service. "Okay, yes 25 dollars PLUS box". Whoa dude, you told me 20 dollars and didn't mention you would charge the box too... I try to reason with him, and I don't really know how much the box would've cost on its own but he said he reduced it so it came out to an even $30. That means it would've been over 30 bucks if he had his way. Definitely too expensive, but to do a price change on someone like that, for any amount, is simply not a good look. I was really not happy with them. I let it sit for a few days before posting this, but I'm still pretty upset about it. read more

For a first time customer my experience was so unbelievable poor and I was just dropping off a UPS package for pick up. The owner told me I have to drop it off closer to UPS pick time at 5pm and he would take it. I happen to work and cannot drop off at that time. He told me that's the best he can do. If you can't handle a simple function of shipping (drop off packages for pick up) then don't offer the service. read more

Wow ! Under management and I got the worst service , this place hAs always been helpful New personal doesn't even look at you. read more

This place is terrible! We shipped some NFL memorabilia to Texas and it came damaged. We also purchased insurance but the owner has not done his job to process the claim with UPS. Now he won't even answer phone. I'm reporting him to BBB read more

Check the truck carefully before u rent the u haul truck here. Or you maybe pay for the damage that not made by you

Its a mailbox, not much to really say about it. Had the mailbox for about 10yrs and throughout the years they only put the wrong mail in my box just once. Staff is always friendly and they usually gives u a nice grace period to pay ur box if had expire. read more

Worst experience ever! That guy is very rude and impatient. He refused to take my dhl shipment, and when I asked the reasons, he just ignored me! read more

Better than most places as this is family owned. The UPS store in South Pasadena needs to learn from this store in customer service and pricing. But there isn't more to review other than they can pack, box and ship which they do. read more

I stopped by before Christmas to drop off a Rental Book and the service was pretty fast all the owner charged me was a couple of cents since the box that I used was my own. I would recommend all customers to ask for a receipt just make sure you have proof that you paid and dropped it off your package now I know over the holidays deliver packages is pretty busy but overall it was a nice experience. read more

Does this place now have a new ownership?! Ive been coming to this place for awhile and I haven't seen the old employees there in a while. I was there today again to drop off an amazon return. Once I got there, I told this Asian lady I needed it taped up. She told me I had to tape up my box, put the label on blah blah...!! AREN'T THEY SUPPOSED TO HELP WITH ALL THE PACKAGING?!! I didn't tape it because 1) I didn't have any and 2) the guy that used to work here usually taped it for me! So this lady points to the bowl of tapes against the wall saying "it's $.50 for tape." I started to tape the box and got frustrated because obviously I DO NOT WORK here so therefore I DO NOT KNOW how to use the tape! She handed me a box cutter to help me cut off the tape and a nice gentleman took it and helped finished off taping my box. I walked out and said "I'll be back I'll get your $.50." Then she yells and says "it's $2 because you used THAT tape (pointing at the bowl of tapes against the wall with a sign that says "TAPE $1.99". Then, I asked her "WHAT HAPPENED TO $.50????!!!!" She said "it's $.50 if you wanted me to tape it you, but you used the $2 tape!" First off, THAT's NOT WHAT SHE SAID when I she told me to tape up my box! If I would've known that, I would've gladly said "yes, please I need you to tape it for me!" The old owners ALWAYS taped up my boxes and for FREE!! I went to my car and got my money. I gave it to the lady and told her that her customer service really SUCKS she needs to be clear about what she says. I also told her I DID NOT NEED TO BUY A $2 TAPE that I DO NOT even know how to use!!! I'm gonna have to find another place to ship all my stuff. This place is not friendly. That lady in the front always seems frustrated and just unfriendly!! read more

Seems to be "father and son" running the business. I sold a pair of tires, and had them shipped through them (via fedex ground) at a ridiculous expensive price, was not too happy when this occurred a couple years ago. Yesterday though I had to ship 2 boxes, and decided to get a quote from them. First note, I calculated the cost to ship via fedex.com (using the dimensions and weight...all were accurate upon getting their quote), the website quoted me $71 to ship...and this place quoted me $96! $25 more. The other box on the website was $44 and this business quoted me $64 $20 more. I understand they need to make something on the side, but that's just ridiculous. They were nice and all but I'm out to save money. I did the exact same process (using the website to determine the cost, etc.) a few weeks ago to ship some other stuff and went to Kinko's. The website quote was spot on with the Kinkos. The Kinko staff were a pain in the ass though, there are two women (Kinko's on Atlantic blvd by ELAC). One was dumb as a rock, but the other one tried working with me. Anyway, if you decide to ship through box-all parcel center, prepare to spend more than you know. read more

The clerk that helped me ripped me off. I had asked for Fed Ex ground to ship my package. I had confirmed with him and he even said Fed Ex ground when he read it back to me. Fed Ex was cheaper than UPS ground and it was faster. That was why I wanted Fed Ex, not UPS. Then the lazy clerk made a bunch of mistakes on the addresses and names. Instead of properly changing the information through the system and reprinting the proper labels, he used a pen to scribble on the labels. I would never use this place again and would not recommend this place to anyone unless they want to pay more, get ripped off, and potentially have their packages sent to the wrong address. If you are even thinking about using this place... SERIOUSLY think again!! read more