Efficient, friendly and smart. Rose and her staff have always gone the extra mile for us, and it…read moremakes a huge difference. Also open on Saturdays, so you never wait till Monday for your mail. All-around great service.

*update* my packages were sent out wrong! Ugh…read more I had the worst experience at this location and I will never return. I went here 2 days ago with my fiance to drop off my Vinted go order and the lady working was beyond rude. (Unfortunately didn't get a name but she was a Hispanic mid aged lady) First, she had a problem scanning my item; told me maybe they didn't pay, I should reprint labels because I probably didn't print them right etc. (weird cause I never had any issues before when I came here and got helped by someone else but I went with it cause what do I know) she re printed my labels rudely, was lazy and handed me to put them on the packages "properly" since she said I did it wrong. She then Scanned, said it wasn't working again and she had no idea to help me. So then I googled what to do while she walked in the back room to attend to her kids who were playing and doing homework while she worked upfront. I was so confused and frustrated that Online said to try another location so, I left. Went to another location 10min away- they were closed. Checked my email and all my packages said they were scanned into the system and ready to ship YET I had my packages with me. I immediately called the lady back to tell her she scanned them in and she said "oh yeah someone else had a problem after u so just come bring them back they should be fine",, "it's a system problem and I shut down the systems to reset it." I came back less than 10 min after I called at 5:43pm and they close at 6pm. The door was locked!!! All lights off!! I called 5 times and she forwarded my call each time. I stood outside banging on the door for over 6mins . We could hear and see her kids running around in the back in the dark. She finally arrived at the door after banging on the glass door and calling over and over and said "oh sorry the door automatically closes after a certain time" took my packages, smiled, and walked away back inside; yet the open sign was off, all lights off, door locked etc more than 15min early til closing time after she knew I was coming back to drop off packages. She doesn't seem like she likes what she does. Working in customer service is not for her. She made my experience horrible. horrible customer service and wasted my time. I will not return to this location. I will instead go down the street to San Marino. I could of got in trouble with Vinted and could of been out of money if my packages didn't get delivered properly, this wasn't cool and she had no idea to help. Training staff to help customers efficiently is very important and also to be welcoming and kind!!

Been here many times. Employee named trevsu is always nice and helpful. 5 star customer service.read more

I attempted to return an Amazon package at this UPS Store this afternoon and was shocked by how…read moreunprofessional and hostile the customer service was. I had ordered an ironing board through Amazon but ended up not needing it. When I initiated the return, the only option Amazon gave me was this UPS Store. The return instructions said I needed to bring the item with a box and label, but the ironing board had originally been delivered wrapped only in plastic--not in a box. Before making the trip, I contacted Amazon customer service to explain the situation. The representative assured me that it would not be a problem and even generated a QR code with notes instructing the UPS associate that the item had not originally come in a box and requesting an exception. When I arrived at the store, the older Asian woman wearing glasses at the front counter immediately refused to accept the return as soon as she saw the item. I calmly tried to explain what Amazon had told me and offered to show her the QR code with the notes, but she flatly refused to even look at it. Instead, she became visibly angry and began ranting about Amazon, saying, "Of course they'll tell you *@&#! because they don't want to deal with it!" She continued complaining about Amazon and other customers while using profanity and speaking in an aggressive tone. Regardless of how frustrating Amazon's return policies may be for UPS employees, customers should not be subjected to that kind of outburst. I had done exactly what Amazon instructed me to do, yet I was treated as though I had done something wrong. Hoping to resolve the situation, I politely asked whether the store had any discarded boxes that I could reuse to package the ironing board since it had never come in one. Instead of trying to help, she became even more upset. At that point, I realized there was no productive conversation to be had and left because I did not want the situation to escalate any further. I walked out feeling upset, embarrassed, and honestly shaken by the interaction. I completely understand if store policy prevented them from accepting the return. What I cannot understand is the hostility, profanity, and complete unwillingness to even look at the information Amazon had provided before dismissing me. There is a respectful way to explain store policies, and this was not it. I will not be returning to this location, and I hope management addresses how customers are treated. No one should feel uncomfortable or intimidated simply for asking for help with a return.

My day went from bad to good thanks to Kristin at TC Postal Centre. She dropped what she was doing…read moreto help me notarize a document. My cousin faxed something a few weeks ago and told me it was great service, so I decided to give it a try. I had a bad experience at the bank when I tried getting help, and I was feeling upset over it. Kristin met me with a smile and willingness to help. We even chatted for a bit. I walked out feeling valued and appreciated. Thank you, Kristin. I appreciate your kindness and professionalism. I will be back. They also have really cute antiques for sale.

I had a disappointing experience with a large lady ( don't her name just call her Karen )From the…read moremoment I arrived, she was dismissive and unprofessional and impolite.When I asked a simple question, I was met with sarcasm and eye-rolling. It made me feel very unwelcome and uncomfortable. I expected basic respect and courtesy, but unfortunately, that was not provided. I won't be returning.

Love the fact that this location is open on Sunday's. Needed to ship something out last minute and…read moreso thankful to be able to here. Gentleman working was friendly. The place is small, but it doesn't need to be big to function properly. I think they even make copies of keys here. I'm not positive, but I did see the machine for it behind the counter.

The staff at this location provides the absolute best service. There are three other UPS Stores…read morecloser to me, but I'm happy to drive a couple extra miles to go to this because of friendly and splendidly helpful employees. Today Ally & Nate solved a number of complex issue I had with a SHEIN return. An issue that, had I been most other stores, would not have been solved. And had I had to solve it on my own, I would have taken me hours to solve. The twitchy SHEIN app glitched up on my return of several of items. Thankfully, Alley kindly navigated me through the app's maze of steps and fixed everything so my return was proper processed. Additionally, she and Nate gave me some great pointers on handling SHEIN and other fashion apps that my teenage daughter has recently taken such a liking to. Thanks big time, Alley and Nate! You rock!

Using them for years! The owner is super responsible. Gives you call notifications about arrived…read morepackages. Very clean and nice place

Quick and Easy Notary Services on demand! Made a same day appointment and we were in and out in the…read moreblink of an eye. Owner is personable, professional and friendly. What a convenient business right in the middle of the neighborhood! Easy to access, parking in the rear and they rent mailboxes and offer a plethora of services. Glad we discovered this hidden gem of a service. Say hi to Alan, he's a friendly guy!

Called today and Yee answered the phone about a poster tube…read more Yee was very professional and polite. She said she had one and if i lived close by I can take a look. 10 mins later she showed me the triangular flat poster tube, it was initially bigger than we expected but we also didn't know our dimensions. Yee gave us a great idea about cutting the cardboard. Yee was courteous and friendly. Thank you so much, Yee!

Conveniently located with super quick and always friendly service. My go-to for simple package drop…read moreoffs and have never had to wait too long or even at all. The shared plaza parking seems to get crowded so I just park off the street and walk up.

Is it possible to give 10 out of five stars? I wish! I'm not sure why this place has low ratings,…read moreas I'm looking at the reviews, it's barely 3 out of five stars. But on my visit here at 4 PM, I was able to find an easy street parking at the front and it was BUSY!!! But despite having four people in front of me, I got to the counter well under five minutes. Almost everyone at the location were chill or smiling; great vibes! The person who helped me was David, and other people before me that got help by him just absolutely loved him and seemed really thankful and I totally understood why. This guy is the MVP of customer empathy and super practical and rational, he literally will restore your faith in operations and humanity. I will refuse to go to any other UPS store or even mail service from here on out.

The folks here are super helpful. I called in prior and the phone was answered quickly and with a…read morepositive vibe. My situation? I had scheduled for an Amazon return set for another location but could I return elsewhere? "Yes, come in and we can help" Long story short, I came in and they helped me out. The clerk was super helpful and polite. Parking was available on the street, curb side. Quick and easy.