Totally like the customer service here. They maintain the storage facility clean and running well…read more Easy to get in and out. Convenient hours. Recommended

If I could give zero stars, I would. I want people to know exactly what Extra Space Storage did to…read moremy family. When I rented my 5x8 unit 12 months ago, the rate was $99/month plus insurance which was $119/mo. After only four months, they doubled the rent. Two months later, they raised it again to $235/month. I called, begged for options, (The agents even said they couldn't afford the rent and was shocked it went up so high) and explained that I was trying to catch up on payments. Instead of working with me, they locked me out. And on 11/11, without giving me a real chance to save what was inside, they sold my belongings. What they sold was not junk. It was not replaceable. We only had a few items left after downsizing, my husband lost his mother recently, she was a minister, her bible and jewelry were in here, including my father's military uniform with his name on it. He died while on active duty when i was 8 years old. That uniform was one of the last pieces of him I had. Extra Space Storage sold it like it meant nothing. My family is devastated. My husband sent me this message the night we learned everything was gone, and it reflects exactly how much harm this company caused: "The girls are very devastated about storage. Both are crying and angry. They said they lost irreplaceable things. It's heavy in here tonight. She pointed out that it was misplaced to pay for a gym membership at the expense of losing tokens from her childhood memories. She said she doesn't understand how she has lost her deceased grandmother's jewelry and other irreplaceables. She began questioning why God would allow this to happen when she prays and reads her Bible. I feel like I really let the girls down. They both had healthy attachments to the items lost and felt they were being preserved in storage while losing their bedrooms and closets. It was as if the storage was safeguarding important parts of their identities. This is a big parenting blunder. It hurts to see them so broken." This is the level of pain Extra Space Storage caused by their predatory rent increases and complete lack of compassion. They took advantage of a family trying to hold onto the last pieces of a deceased veteran and generations of memories. Please think twice before trusting this company with anything precious. Once it's gone, they do not care and you will never get it back. The only thing that was left was my husband's college diploma left on the ground in front of the unit.

DO NOT BOOK WITH ZIPPY…read more When you call for a quote they will pressure you to book right then. They will tell you they can't hold your pricing but you can cancel. After I put my credit card down. I decided to look at their Best Business Bureau and their reviews were beyond horrible. People said that they were charged more than what they were quoted. Their belongings were lost. Items were lost and the shells never showed up and much more. Within 1hr and 6 minutes. I called the same number and spoke to someone there. I told him I wanted to cancel the order I had just placed because I saw their terrifying reviews. He tried to get me to stay and told him I just wanted to cancel. He never said to me that I need to speak to the cancelation department for this to be processed. Fast forward 20 days I get a receipt that my credit card has been charged for over $1700 dollars after I cancelled 1 hr after my reservation. I called pretty upset because I called right away to cancelled so I would had this stressful issues. Now these thiefs are saying I didn't cancelled. Bull****! I have worked at a call center and I know everything gets recorded. So I looked at my calls and I can see the call with them for 23 minutes and 37 seconds. When I placed the order. Now their little thief hands want to keep $299 of my savings because their staff doesn't know how to do their jobs. Please do not believe a word they say. DO NOT BOOK WITH ZIPPY. DO NOT GIVE THEM YOUR CREDIT CARD INFO. Their policy is to charge $299 if you cancel 2 hrs after you book. Graimy thiefs.

Choosing them for a cross country move was the worst decision of my life…read more They lost all of our belongings for 3 months, leaving my 9 month pregnant wife, 1 yo daughter and I stranded 3k miles from home with no belongings Tried to charge us nearly double for bs fees when they finally found it And after another 3 month of heckling, the only concession I could get was a mere $300 off I've never hated a company more than zippy shell Avoid them at all costs!!

TLDR: HORRIBLE EXPERIENCE, AVOID!!!…read more I don't even know where to begin. This has been the absolute worst, most stressful experience with a business I've had in my entire life. I used Aaron and his company Monster Moving in late 2022 to pack up my deceased father's things from his apartment. The items were placed in a storage pod from Stuff-It Storage (unsure exactly how these businesses are intertwined, but they definitely are) and moved to a location in Huntington Beach. For reasons I won't get into, I never was able to visit the facility. I decided that I wanted to move my items to a different storage unit with drive up access so I could easily access my things. I shopped around, found some good deals at nearby facilities, and then started the process of working with Andrea (owner, manager? - her title is unclear, especially when she claims to need approval from Aaron and vice versa) of Stuff-It Storage. This is where the trouble starts. I called Andrea at the beginning of October 2023 letting her know that I'd like my items moved to another storage facility. This was prior to my October billing date, and I was told I'd receive the paperwork to start the transfer, which never happened. I was charged for October and reached out again to schedule the move and to ask for a refund / credit towards the moving costs because of the unauthorized charge. I was told that I would be called back. Over the next three months that followed, she never once called back. I left voicemail after voicemail, sent text message after text message, and was put off, rescheduled, and eventually, my phone (and my boyfriend's) number was blocked and calls were screened. I was charged for November, and had been given FIFTEEN delivery dates, before they finally followed through. This was after continuously moving my schedule, hundreds of calls and text messages, and visiting four different addresses that I could find online - none of which was the current location of Stuff-It Storage or Monster Moving. I had more things I needed to store, and I couldn't continue to put off moving into a new unit. In December 2023 I moved into another facility, despite not knowing when I'd hear from Stuff-It or if I'd ever get my father's things back. I was hoping they hadn't been sold or discarded. I realized that furniture can be replaced, but sentimental items cannot. It's now January 2024, and after sharing my intent to file a police report (because at this point, they had essentially stolen my property) I was told that someone would be calling me yesterday (January 10), but of course that didn't happen. Then I was called this morning (January 11) to share that the team was at the warehouse about to load my pod (of course, I was skeptical because I've been told this before). I asked to be called when it was on its way, which happened, but even then I didn't know if they'd follow through, because they've lied before about being "en route". I took my sweet time driving over to the new storage facility, and I was shocked when I arrived at my new unit and the Monster Moving team was actually there. They had an issue with their lift (which I remembered happened the first time I used them, and they were four hours late and had to fix their lift upon arrival), but it seemed to be resolved by the time I got there. I greeted them but could barely speak, overcome with emotion, yet feeling numb all at once. Thankfully, the move was quick. They wanted to charge me $200 for the move, but after overpaying $690 (plus the rent at my new unit) I refused to do so. I explained to Aaron that I had been trying to do this since October 2023, and he told me that he had only become aware of the fact on January 2 that I wanted to move my things into a new facility. Andrea told me last week that Aaron had COVID, but he said that she told him that I wanted to keep my things in the pod a little longer. WTF. I asked how to get ahold of her and explained all of my efforts and neither he nor the other mover could help me (despite the fact that I think they're more connected than he let on). I left my new facility feeling a bit despondent, despite the victory of actually getting my deceased father's things back. I decided to file a stop charge and a dispute through my bank to ensure that I wouldn't be charged again and that I would get my payments returned - since I clearly will never get a response from Andrea about a refund. No one should ever have to go through what I went through with this company. I beg you to not give them or Monster Moving your business - you'll lose money, time and your sanity.

Amazing service and execution. This is our second move with them. So easy and frictionless. They…read moreplan your delivery ahead by scoping out your address on Google maps to determine the width of street and driveway so there's no surprises when they arrive. They use a remote system to place pods in tight spots. What a great company to work with. So convenient in midst of all the stress of moving. They make it so much easier.

Cindy gave me great customer service. If you need storage space this is the place and Cindy will…read moretake care of you.

I was working on my current storage unit adding more stuff to my unit when I happened to see the…read moremanager walking by. Just out of curiosity I asked about a larger unit because it was obvious that my current unit was becoming too crowded. She informed me that there was a good deal on a larger unit because some one had recently vacated it. So I ended up with 15x15, 33% more space at eye popping $100 a month cheaper rent than I was currently paying for a 10x15!!! What a deal!!! Cindy was very helpful with the application and got me two discounts which makes my rent EVEN cheaper yet!

My boyfriend bought me a new couch and a few other things recently and these guys did an amazing…read morejob getting everything here safe and sound. Not only did they have amazing communication but they were on team and very careful to not damage anything. The wooden crates they put my fragile items in were pretty impressive, I had no worries about my glass antique lamp breaking. Everything went off without a hitch and we ever took advantage of the deal they have going on so the price was super cheap. they were super polite and professional with me even though I'm kind of anal about people touching my things In my place. They took as much care for my belongings in home as the things the brought in. I will for sure be going back to them when we move out to a house in the next few months.

I've used Spectrum local Movers Anaheim like twice now. I used them for a small move back in the…read moredays when I use to live in Anaheim and used them again last week to move from Nevada back to my home city Anaheim. I had a small room, one bedroom move and they showed up and knocked out the move in one full day. Everything was tied down and well wrapped and taken good cared of.. Highly recommend to all in looking for hardworking movers.

DM was great, he made it easy and simple and was very friendly and helpful! He showed me how to…read moreoperate everything with codes and app!

Excellent service! We had the best experience with Ali. She is very helpful and knowledgeable.read more

great storage facility super clean and great staff yvette & filbert and great price thank youread more

Came at here early to access my new storage , no one is in the office until 3pm! Must be taking a…read morelong lunch!

These are great people! We made a mistake, and changed our minds on the second pod so we had just…read moreone delivered. We underestimated the amount of stuff we had!! These guys know there stuff so whatever they suggest next time we will listen to their advice!! They were so patient with us, and VERY understanding. We should have got the two containers like they suggested! The nice driver picked up the full containers to store them for us, and they will deliver them soon! The storage containers themselves were great! These are wonderful people, and they off a great service! Thank you!

Mark and his crew were amazing. First of all, he was the only person who came and met us at the…read morehouse an hour away to give us a quote. All of the other moving companies just wanted to quote it over the phone. My mother-in-law recently came to live with us. She had a house with 30+ years of memories. Mark saw the sensitivity of the situation and he handled all of her possessions like they were his own. He personally packed every picture and plate my mother-in-law had collected over the years. He and his crew were respectful and careful with all of her things. Mark let my Mother-in-law talk about all of memories, but he stayed on schedule. He was able to PACK and MOVE her entire home into a storage unit near our house in 2 days. He didn't ask for tips like so many of the other movers do (but we gave him a tip anyway--they all deserved it). Mark took a potentially volatile situation made it into an easy, quick move. Thank you!