Wonderful location, late access hours, always clean and well kept. Service was always friendly!read more

I would strongly caution anyone considering SecureSpace, particularly the Brea location. My…read moreexperience with this company has been absolutely awful and the way they handled a very simple move-out issue felt incredibly predatory and scammy. I rented two units here and moved out of one of them in July 2025. Before moving out, I did exactly what a responsible customer should do. I called BOTH SecureSpace's main call center and the Brea location to notify them I was leaving and specifically asked what I needed to do to properly close the unit. I was told that a move-out notice had been placed on my account, my automatic payment for the following month was turned off, and that all I needed to do was make sure my belongings were completely removed from the unit. I followed those instructions. The unit was completely empty. The ONLY thing left was the lock that SECURESPACE PROVIDED. Then SecureSpace attempted to charge me for AN ENTIRE ADDITIONAL MONTH because that lock was left behind even though not one person during either of my move out conversations told me that the lock needed to be returned to the office. When I called the Brea location to explain this obvious miscommunication, instead of trying to resolve it, management immediately escalated the situation and threatened to send me to collections. I then contacted SecureSpace's call center, explained everything again, and was assured that the charge would be removed and that it WOULD NOT be sent to collections. I trusted what their representative told me and moved on. Nearly a YEAR later, I checked my credit report and discovered that SecureSpace had sent the charge to collections anyway. I received no meaningful warning that they were still pursuing this balance after telling me it had been resolved. I had no idea there was a collection account until I found it myself on my credit report. The collection damaged my credit rating, which had previously been Excellent. I have since made repeated attempts to resolve this directly with the company, including sending SecureSpace a detailed FORMAL WRITTEN COMPLAINT explaining the entire situation and requesting that the collection be recalled and removed. Weeks have now passed. NO RESPONSE. I have given SecureSpace multiple opportunities to correct this privately. They have chosen not to respond, so I am now documenting my experience publicly and pursuing the appropriate consumer complaints and other remedies available to me. Please be extremely careful when renting here. THE WORST customer-service experiences I have ever had.

We closed our high end store 3 years ago and trusted this place to protect our merchandise, We got…read morebehind our rent and deprived from entering the units. Upon negotiation with the owner we came up with 7,000 and we were aloud to vacate. Upon opening the units I was shocked and became very depressed. Every box and every drawer was gone through. Many boxes went missing and other items broken. Who ever dd this had authority or was related to the storage since they took their time to choose the items very carefully. This happened over a period of time and it was well planed. I don't recommend this place to any one. **I HAD FAITH IN ALL SIZE STORAGE THINKING MY PROPERTY WAS SAFE** ***THIS IS VERY HARD TO DEAL WITH AND I WANT TO WARN OTHERS***

I was inquiring about a storage unit. The facility is keep very clean and had a large variety of…read moreunits. The gentleman who helped me was Harry. Very professional and friendly. Although it turns. Out I don't need a unit at this time. This would be a very strong consideration.

I recommend self pouch storage Mark and Britney were very…read morehelpful Made the whole the whole process easy .

Just moved so I no longer needed my storage but Paul and Manny were AWESOME ! They were so helpful…read morein getting my storage and in closing it out. The facility was always super clean and I believe was air conditioned and never did I see any bugs or anything which was such a plus for me. I recommend them to anyone bc the staff are super nice and friendly and always answer any questions you have ! Staff and facility are definitely a 10/10 !!!

Jesus (Jesse) is outside and standing, which makes him outstanding…read more Great service clean facility and super easy to book and get storage I was able to get their online promotion for 1 free month

Best storage facility I've ever used. Managers have been wonderful over the years, including Anita,…read morewith her great sense of humor and knowledge. Security is not BS here. Sneak in behind someone at the gate, and expect your unit's alarm to go off, with the caretaker coming by in two minutes. Good pricing, especially for drive up units. Only negative is sand. Place is in the wind belt and you will get sand in the front two feet of your external door unit. Small price to pay for the location, great service and prices.

I was satisfied with the with service and price of my storage. Ernie and Allie were great and they…read moremade sure I had everything I needed to get started. I am satisfied with my Storage Space and it is close to my home. They made sure I knew about there policy. It was a smooth transaction. I would like to thank them for helping me. I will recommend them to my family and friends.

Time to move on…read more.. After 3 years, it's time to find a new storage facility. I needed to upgrade to a larger unit and considered moving to a new one here, but also shopped around. After shopping around, it was pretty clear to me there were several better options in the area. The biggest decision to leaving was how rundown and gross everything was starting to look. The floors inside the building I was in are torn up and large wood chips kept splintering up. It's also just very dirty. Inside the facility, around it, and in the actual room. When moving out, I was shocked how much dust, weird debris, termite droppings, and overall filth covered my stuff. On top of that, there was a leak in our unit, which damaged a table and several boxes. When I told them about it, the lady said "oh yeah- we have a guy to help with that but he hasn't been showing up." That was it. The guy just didn't show up so everyone has to deal with leaks. She said she has a list of units that need to be repaired, so it seems to be an issue here. The place was not nearly this bad when I moved in three years ago - it's like nothing has been done to it in the last three years. When I told them that I was moving out, there were no questions or any type of service recovery of any kind. Just "OK have a good one". I asked to get some paperwork showing that the account had been closed out I was told no, but I would get an email. That email never showed up. I'm glad I decided to make the move- the overall disrepair of the place made the decision, but then discovering the leak and seeing their response really helped me feel good about it. I found a much better place - Even though moving storage can be a pain, it was totally worth it.

The price was reasonable. The young man whelping us was knowagable & friendly. Their locks are lil…read moreexpensive. The unit we got is on a corner so seems a lil smaller ( it's not a square unit, kinda strange) but hopefully can make it work. I like that gate hours are 6a-10p. Wanted a unit with extended gate hours. Property is clean, only problem is only bathroom is in the office. They open @ 930-6?p after hours no bathroom.. only 4 months in & all the sudden I get a rent increase from $99.20 to $152.20 too expensive! Was never told a rent increase would be so much & just moved in recently. After a year yeah

not even 1 star is worthy of this company I rented a 10X10 in August of 2024 price starting at…read more$120. they raised my unit in December by 100% no notice nothing! I called them they adjusted it to $165 only for them to raise it again in May to $215 and again in July of 2025 to $250 this place is ridicolous DO NOT GET A STORAGE WITH THEM! go to another storage place. save ur money super unprofessional they do not value or appreciate loyalty their all about money and increasing ur rent every 3 months. I'm moving out and finding buisness elsewhere

Beware of Evon, from there Corp. Head Quarters! As He (Evon), Is this properties Corporate Rep…read more Evon, Refused to Return AT LEAST, $300.00 That we PAID TOWARDS - OUR MONTHLY STORAGE RENTAL FEES for the month of March (when Fire occurred) via Their telephone pymt system! Only to find out After, that 2 of our units had been burnt down! And all contents were DESTROYED! Which No one Called To INFORM US OF! I asked Joselyn, EVERY SINGLE MONTH FOR OUR money BACK! to be returned to us! But I always got the same response, That we couldnt get our money back until we signed A waiver of our rights, and releasing 'our units' back over to them. BUT, ONE OF Our units was CONFISCATED 'BY THEM'! So, WE refused to sign the doc. Thus, No money was refunded! We Lost our ENTIRE contents in 2 out of 3 10 x 20 storage units that we had stored at this facility. Which was A LIFE CHANGING, 'CATISTROPHIC EVENT' ... FOR US! AFTER THE ELECTRICITY 'WENT OUT' - PRIOR TO THIS FIRE, The property mgmt, conducted all office hour buisness from the parking lot or from her car! Im talking ... NOOO ELECTRICITY! Thus, No security. & NOO Video CAMERAS! = THIS. And EVON, At Corporate head quarters ...100% REFUSED to refund AT LEAST $300 WE PAID for in RENTS! AT A TIME when, 'WE NEEDED IT' - The MOST! SHOWED, Very BAD WILL - If you ask Me! SHAME ON YOU EVON. & YOUR COMPANY! To Date, THIS MONEY HAS STILL NOT BEEN REFUNDED to us.

Storage bins were clean and spacious. Office person was very friendly and efficient. Easy to pay on…read moreline. They also let you use carts to move stuff if needed (with ID). Just note their hours of operation and leave BEFORE they close.

James made upgrading from my smaller unit to a larger one easy and stress-free. Kind, helpful, and…read moreservice with a smile!!

Juan was amazing at answering my questions on the phone and setting me up when I came in. Friendly,…read moreknowledgeable and made the process really easy and smooth. Book online before you go and you get more discounts!

WOULD BE 0 ** if possible. DO NOT RENT HERE OR WITH PUBLIC…read moreSTORAGE. My items were stolen TWICE. I had TWO of my own locks on the unit. I am not the only one, SEVERAL units have been broken into repeatedly. The staff at this location lacks customer service. He would not let my wife into my locker dispute it being broken into. DO NOT WASTE YOUR MONEY WITH THIS LOCATION AND COMPANY!!

Is anyone else pissed that Public Storage raises their prices every year? I have their smallest…read morecloset of 5x10 for a promo (1st mo) $88. The next mo. it went to $103, the next 4 mo. it jumped to $107, then for the next year $120, year after $132, this year $170 and I just saw it will be $222 for the next year...WTF?!!! Seriously?? That's RIDICULOUS!!! Now I'll have to find another place. I had to get the unit when I moved so I could store my pool table but now they are forcing me out. You could say that they are good motivators to not keeping too much extra stuff.

Rick at La Palma Ave in Anaheim should get 6 stars for quality of service and liking reggae music.read more

Update & clean space to secure properly. My friend nearby I help with him were stress free by the…read morestaff here. Long operation of business hours is a blessing to us.