The water is amazing but the hours of operation need to be more consistent. I have been a loyal…read morecustomer for a couple of years now and have to drive a bit to get there. Expecting closing hours to be 6 and arriving at 5:15PM with the doors closed is a huge bummer.

My 5 star is for the good water I get but your hours of operation needs to be updated on here and…read moreyour door. Sucks I drove down for nothing. Note to anyone coming on a Saturday to Draper they close early. Sign says close at 6, we came around 3 and it's already closed.

If two specialists who install water softeners do not see the unit is plumbed directly into a…read moresewage line without an air gap or other manner to prevent backflow, says the bacteria in the salt tank is normal, and does not perform a plate count, I would not hire him/them. The water would not pass Utah much less California standards.

Crusader are the best water systems ever…read more I live in Washington State and love the system I have which is the same they sell there .

Jeff and company were very professional. I needed help with my dishwasher leaking and clogged…read moregarbage disposal. And they knew right away what the cause was after inspecting. And, they resolved the problem right away with a couple of fixes. I am very happy with the help and service and more than happy to get the invoice. But, they don't want me to pay for anything and just said "Don't worry about it. Welcome to the neighborhood". That is beyond super nice. I also liked how good they are at explaining the issue and genuinely took the time. They also gave me consulting and estimate for my old water heater replacement. I trust their advise and will definitely get my water heater from Pando Plumbing.

I wasn't expecting a great experience when I started getting bids for a water heater install. Gotta…read moresay the entire experience with Pando plumbing was A+. They were fast, efficient and professional. Jeff was nice and involved start to finish, Chris in the office was the same. Austin was great as well! They really took pride in their work and delivered! In today's world a business that does what they say? Thats a crazy idea! If you have a plumbing problem you might want to consider these guys.

Yes efficient, fast and fair. I plan on continuing service with them. High quality serviceread more

Highly recommend this company! They gave me a free month of service to see if I liked their…read moreproduct. The process was no pressure and very easy. Their product is amazing and improved my hard water by leaps and bounds! No more hard water spots or itchy skin! We shopped around other companies and found Utah water systems to be the best quality and value we could find! Mike came out to go over options with us and was so professional, knowledgeable and wasn't pushy. He helped us choose the perfect system for us. We are very happy with them start ro finish! Thank you Mike and Utah water systems!

I wish Scarlett could handle all my life problems, not just the plumbing crises - she is absolutely…read morethe most wonderful person I could've dealt with. Her empathy, compassion, and eagerness to help were the only things that made the major leak in my ceiling manageable. This has been my second wonderful experience with Valley Plumbing and I will tell everyone I know. Kaiden was also so kind and helpful in finding the source of the leak. I would leave more reviews if I could!

Ellen J I hired Valley Plumbing per recommendations from…read moreprevious customers. I also had a great experience. Taylor was my technician. He explained the issue with my drain and offered different approaches to fixing the problem. Taylor arrived on time, was professional, great at his job and explaining the process as he worked. He was also training a new employee while explaining what and why about the work. Great job! Taylor also fixed a problem with my outdoor hose connection which had been dripping for years. He did that free of charge since he had the part in his van....should I have admitted that!! Taylor was great at his job and I will definitely hire Valley in the future. Thank you Taylor. Ellen J

Customers Mean Nothing to this company…read more... I have had their water delivery service for over 10 years. I have even worked for the company over this time. When I asked a delivery driver to replace a broken jug I was told very harshly that I would have to pay for it. I said fine, charge me for the jug. He then turned and walked away saying I could go F*&k myself.. He must have been taking his bad day off on his customers. I said what? And he turned to be as if he was going to hit me and said you can go F*&k yourself. I let him go as I yelled at him "Nice Customer Service" I called the company to report it and they would do nothing. They cancelled my service as I did not want this person on the property again. The owner did not do anything about it and was puzzled as to why I would cancel and not want to work for them again... Maybe if I sent one of my employees over to his place and threatened him he would feel different. BTW. I had a witness and a DVR from the security system showing all of this. If you are looking for Water Filtration or Water Delivery there are other services out there where customer service means something. Look for one of them and in this instance it might be better not to use the local business as they are hiring people you do not want around your family and property.

This company is knowledgeable and customer-centric. They are courteous, efficient and very…read moreprofessional in every respect. Highly recommend, and I'm never going anywhere else for anything 'water!'

We'd been getting water delivered in jugs from another provider here in Utah (a pretty big name)…read morefor several years. One week they just stopped delivering new water bottles. We called and called and couldn't ever get someone to come out. So we called around and decided to give HydroPure a shot. Joe came out and walked us through what installation would look like. We had some concerns with plumbing the lines but once we could see what they'd look like we didn't really even notice. After reviewing the story laid out by Tiff P on 7/21/2015 we were a little concerned but did a little more research and realized Tiff P has only left one 1 star review in her entire account history at Yelp, not sure that gives her the credibility to recommend a company one way or another. It sounds like she was more focused on blaming someone else at the company for signing the agreement than working something out with Joe, I guess Yelp was her best outlet. The service with Hydro pure is cheaper, never runs out and comes out way faster in the bottle than Mount 'Other Company.' We're very glad we switched and would recommend Joe and HydroPure to anyone.

I am writing this review in hopes that others won't make the same mistake that we did in getting…read moreinto a long term lease agreement with this company. Let me give you some background so you can get a full picture of my experience. We had tasked an employee with finding water, coffee and ice for our new office space. She got a couple quotes and ended up selecting Hydropure. We had explained to Hydropure that we'd like for them to complete the installation during the construction phase so they could run water lines etc. while the walls were open - which they did (partially). Fast forward to the day before we are moving into the new space. We get there and lines had been run, but none of the water coolers, nor the ice or coffee machines had actually been set up and functioning. We call them at once, and they scramble to install late that night, which we appreciated. Since this incident, we have had nothing but issues... Day 1 the fancy ice machine that we will ultimately pay ~$8500 for, didn't work. It kept shorting out and we would have to unplug it and plug it back in. Techs kept coming out, resetting it and telling us that it wasn't a defective machine, but an issue with our cabinet placement. I had a contractor come and take the cabinet down... and lo and behold, it still shorted out. At that point, I asked for a new machine as I just wanted permanent resolution while we were still under warranty. They just kept saying it was our fault due to the cabinet and they never swapped out the machine. We are having other issues with keeping items in stock and the coffee machine leaking, and just decided that it was too much work calling Hydropure for one reason or another every day... I just wanted out. I spoke with Joe (the guy who "runs the company") about my dissatisfaction and asked about his buyer's remorse policy. He said UT state law is only 3 days. I asked him what it would take to just walk away - to purchase the equipment instead of lease it etc., essentially his answer was to pay the full lease price which is double the cost of the retail price. He reminded me that we signed an agreement, so we are essentially "stuck". You could almost hear the pleasure in his voice that we cannot escape, no matter how badly I don't want to work with this company. He then threw the "working late into the night" story (referenced above) in my face as his example of going above and beyond for us when we have issues. If he had completed the job fully the first time, we never would have had that issue in the first place - he made the fire-drill for himself. Also the coffee they provide at a premium price, doesn't even taste good. The coffee machine itself sometimes makes pots that are stone cold and only partially fill the dispensers that we were given. Perhaps it is user error, but at no point have they offered to meet with us and explain how their equipment works. It looks as though I will be paying out the nose to get away from this company to "fulfill the lease agreement" which was signed by a person who didn't even have the authority to sign binding agreements on behalf of our company. Bottom line, any helpfulness or resolution they attempted to provide was overshadowed by Joe's patronizing and near condescending tone. Joe does not have the helpful attitude that I look for when forging a relationship with another company, and I will not be recommending their company to friends, family or counterparts any time soon.

FRAUDULENT BILLING PRACTICES. CHECK YOUR BILLS, DO THE MATH YOURSELF. we discovered hundreds of…read moredollars of theft over a five year period of business with them. It took a year of monthly phonecalls and lied and broken promises to fix the account and refund our money. They refused to close the account while we were trying to get the money back. We finally had to get the state attorney general involved to sort out the situation, and wouldn't to know it the refund immediately happened, and for the account closed. There are stories all over the Internet of this fraud, which is obviously just standard practice for these scheisters. This is all throughout the businesses owned by Primo water brand

Their customer service is absolutely the worst. I have only…read morebeen with them for one month They have missed the first two scheduled deliveries And I cannot get anyone on the phone as in an actual person who can resolve the problem I will be looking elsewhere for service I do not recommend Oh and don't listen to the BS about their online services and app because if the information online and in the app had been correct my deliveries would have arrived on time. Again I cannot stress this enough Do NOT recommend

Dustin came out to get our evaporative cooler set up for summer. He was incredibly friendly,…read morehelpful, and went above and beyond to make sure the job was done right. When we turned on the water to the cooler we discovered the water line was cracked and leaking, but Dustin worked with me to find a solution to make sure we got the cooler up and running same day, despite not having the length of line he needed. I really appreciated Dustin's willingness and enthusiasm to provide a workable solution for us. So many technicians would just shrug and suggest calling the office to schedule another time to address this issue or begrudgingly consider alternate approaches but Dustin went above and beyond to provide excellent customer customer service as if he owned the company himself, something I was pleasantly surprised to experience with a company as large as this. I will definitely be using My Buddy The Plumber again for all of my future plumbing and HVAC needs and recommend you to do the same! You know a company is doing something right when the employees are as exceptional as Dustin!

My Buddy The Plumber was trusted and reliable company... until they were not…read more Several years ago I signed up for their membership service called "My Buddy The Plumber's Club". after more than a year of the service I call to cancel the service. The person I spoke to said that was fine and they they had cancelled the subscription. Well.... After several several months (almost a year!!) THEY STARTED BILLING ME for the membership WITHOUT any notice or communication. TOTALLY UNETHICAL, DISHONEST BEHAVIOR.