The customer service is always very nice. They just to update their selections for cute tops i…read moredon't wanna always wear covered up tops where im going to a business meeting. The price on some items are ridiculous as well i expect to pay a little more for the items considering but no $60 for a crop top

You guys are my favorite! The staff is incredible! I…read moreusually walk in and say, help I need one of you to dress me and tell them what the occasion is. I've never left unhappy. I'm a bigger woman and the ladies there know how to hide everything nicely so I look like a rock star. Keep up the stellar work! And thank you for always making me feel like a million bucks!

Staff was super nice. I was looking so long they would check on me and not ignore me like some…read moreother stores. This store has always been clean and organized when I've shopped here.

They do not stay open until 9:00. They close at 8:00. Need to fix online listing. Waste of my time.read more

Very nice staff. Clean location. Bright inviting layout…read more Ive been to this location several times and am always treated nicely. I was using my birthday certificate and found a cute summer maxi dress on clearance. After my certificate, I paid less than 18 dollars. What a value for a dress regularly $90.

Hate the mall, but love Torrid and their clothes! The value is great and an awesome array of…read moret-shirts. The sales staff is also amazing. Will keep going back.

I have always had a great experience in this store. The employees are always friendly, helpful, and…read moreknowledgeable and the store is always clean. I have had to return things on multiple occasions (gifts I already had, online orders that came damaged, etc.) and have never had an issue doing so. They have frequent sales and discounts and the clothing and accessories are very well made, especially taking the price point into consideration. I rarely shop anywhere else.

The two girls working at the time I was there were incredibly rude. I was not aware of the details…read moreof a certain credit card policy, so rather than nicely explain to me what the policy was, the one girl (who had an attitude since I walked in the door) told me I can't do that in an extremely rude and accusatory tone. I heard them scoff as I left the store. There were a million ways the situation could've been handled better, but if that's the way you want to treat your customers, that's your problem.

I've been to this Torrid 2 times now and each time has been a wonderful experience. I am always…read moregreeted warmly and asked if I am looking for something specific. Then I am left to browse. The workers always check up on me and make sure I'm good. When I need a changing room, bam! There they are! When I'm ready to check out, they have always helped me get the best deal and lowest prices. The store itself is clean, neat, and well organized. Enough room to walk in and look around. Being claustrophobic, I have a real issue with lack of room when shopping and I don't have that here! Plenty of parking outside. Can't wait to come back!

Love Torrid and their online store is just as great. Only complaint I would say is that some times…read moremy dumb self can't differentiate between some of their actual dresses and PJ dresses.

Absolutely love this store! For my curvy women out there I would definitely try out Torrid. The…read morestore is well organized by outfits and what goes with what, but that shouldn't stop you from mixing it up. The ladies that work there are just amazing and uplifting. They will help you find whatever you need. My favorite part about all Torrid stores is the dressing room area... they have amazing lighting and really good fans to keep you cool. The Belden one is the best Torrid store I've been to so far. It is very open and it goes back pretty far. There is a wide variety of clothing and different patterns.

So, I have been wearing Torrid since I was 20 years old (incidentally they were closing ths tote I…read morediscovered and had to order their clothing online for years). I also wear Lane Bryant. Torrid tends to be trendy clothing, at one point was "young" but they have expanded their brand to work clothing, lounge, every demographic. They have also expanded their sizes over the years to be more inclusive (I believe they go from 10-30). So, to me, they cut their clothing short and curvy. For me, the shirts fit me well but the pants don't always (but I will be havent tried lately). So, I do love the clothing, but this store is Eh.... I was here last year and the staff were welcoming and nice. My last visit was no welcoming and Nikki was rude. She was condescending and just ignorant of other brands and plus size clothing general. Honestly, I will just order online.

Let me start by saying that I am a regular Shopper of this brand. On a recent trip to New York, I…read morefound the absolute perfect pair of pants but didn't have time to try them on and was eager to get back to a location close to home to do just that. The other locations that I've been to over the years always have excellent customer service. So the bar is set high and has been consistently met. I love that they use your name when you go to the fitting room and are always helpful to find other sizes once you are in there. On this particular occasion, I was shopping with my double stroller and two babies, on a mission to find this one particular style of pants I had seen at the store in New York. When I arrived, I didn't receive a greeting from either of the two Associates working. I browsed around the front of the store for a bit before moving to the Middle where I saw the pants that looked like the ones I'd come in search of. As I browsed the racks, I didn't see my size but was eager to try the style so I grabbed the size larger than what I normally wear and began to look around for help to get let into a fitting room. It took maybe two minutes for someone to acknowledge me and let me in. Once I was back there I quickly discovered that the pants were not going to work. Based on my experience at other locations, I waited for someone to come back to ask how I was doing and if I needed to exchange sizes. However my waiting was in vain. I did not want to get dressed again and go back into the store when I already knew that the size was not on the floor. Again I had a double stroller and babies and was trying to make this quick purchase as soon as possible. I waited around for another two minutes in the fitting room and no one came to assess. So I got dressed and went up to the register, where the 2 associates were standing and talking to each other. I had to interrupt their conversation to ask if there were any other sizes in the back because this one didn't fit. Once she told me no, there was no attempt to offer me something different or even ask what I was looking for or see if they had that at another location. Instead, I was just forced to leave the store without what I've been so desperately waiting for and no attempt to sell me anything else. It was incredibly disappointing and very uncharacteristic of the experiences I've had that other Torrids around the country.

I love our Torrid in the Eastwood Mall. They have the nicest staff and I really enjoy shopping with…read morethem. First off these ladies are not pushy but they are extremely helpful. I love that they ask if you want help and if you don't they back off but on this last occasion I was stressed. My sister had suddenly passed and I need clothes for not only a funeral but several days travel. These ladies were so helpful! While we couldn't master clothes for the funeral itself they did help me find several outfits to take with me that made me feel comfortable and beautiful when I truly was the most down I had ever been. I am so appreciative even now a month after the trip for all they did for me! Thank you ladies for everything.

Great clothes but terrible customer service. Spent $300 and had to beg for assistance during a…read moretime of day when they were slow and no one was in the store. Three people working and couldn't get help in the dressing room.