Excellent experience at Duke Otolaryngology of Raleigh today. I went because I was experiencing…read moresome minor ear pain after I had a cold. I got an appointment right away; wait time when I arrived was reasonable; from the front desk staff to the nurses and physicians, everyone was personable, friendly, professional, efficient and highly competent. My visit far exceeded my expectations, I highly recommend this practice - would give it more than five stars if I could!

These doctors are very wonderful. If you are visiting this site for a review on care, they take…read moretheir time and are much more flexible than any that I have seen. Yes the parking deck and trying to find the building is difficult so please follow the direction to arrive 30 min prior to find your parking and location. Due to all that, there are wait times. It's not really an issue when you factor in the above said things. I understand.

Dr has a great bedside manner, he truly cares about your wellbeing and listens to your ailments. I…read morehave gone thru numerous ENT throughout the Triangle area and Dr Holmes fixed my ear problem with ease. I highly recommend him to everyone. He has the best disposition to be a doctor and he highly cares for his patients. The office and nurses are on point and always greet you with a smile and always go above and beyond. I love this doc.

I received excellent care from Dr. Katsantonis. From the first appointment and consultation to…read moresurgery to post-op, Dr. Katsantonis treated me with such respect, kindness, and care. I can't say enough good things about him and the treatment I received.

I called to make an appointment for a particular service which I told the receptionist that…read morescheduled my appointment. When I got to the office and spoke to the doctor she told me that they don't do the service at that office. I was very disappointed since I wasted money paying for the visit and driving to the office. The doctor also did not have a good bedside manner. I will not be returning.

Okay. Bottom Line Up…read moreFront: Dr Clarkson is a righteous dude. I just wish he practiced more kinds of medicine so we could all go see him for everything. I'm an amateur hypochondriac with at least one friend who is a professional hypochondriac, and I've also had a series of long illnesses in my extended family in the last five years. Further, we have moved from one coast to the other and back, thus completely changing the cast twice. I mention this in the service of saying that I have a lot of experience dealing with a lot of doctors about a lot of different kinds of illnesses, symptoms, treatments, and etc. Dr Clarkson is grade A, five star beef. All wool and a yard wide. Out of the forty-odd docs with whom I have had meaningful experience, he's in the top three, and he may very well be the best of all of them. He is attentive to the patients and considers carefully before answering questions. He is calm, unhurried, and rational, and he explains what he is thinking as well as what he is not thinking in a considerate, structured, and clear way, rather than just handing down a snap verdict, writing a prescription, and peacing out. Facts, people. Facts.

Dr. Clarkson and his staff are the most efficient that I have seen. He should teach a class on how…read moreto run a practice. I never have to wait even when I am 15 minutes early. Don't know how they do it. He is one sharp guy. Asks excellent questions to figure out what is going on. Very logical in his approach. He operated on me in 2005 and it could not have gone better. One of the best Docs that I have been too. Stacey O.

Service was absolutely abysmal and dangerous - review from an existing patient who will never…read morereturn. I have been an existing patient at Raleigh Capitol for a few years now. I have a rare genetic condition that affected the development of my ears (noted on file), so my ears are physically sensitive due to extreme scarring from multiple surgeries. This is to keep in mind when evaluating whether you would want to go to this office. The other Raleigh Capitol offices have been great...not this one. But the treatment I received was so poor that I cannot trust their offices with my hearing aids ever again. The women at the desk seemed completely unaware about how hearing aids function on a basic level to where it was frustrating. They did not seem to realize how ridiculous of an ask they were asking. I didn't do this, but I shouldn't have to divulge personal information about my health to make them understand I needed help. I was hoping this would be information that people working at a doctor's office would assume. I had an emergency and needed to get my hearing aid's tubing replaced because it broke in half. Anyone who has done this knows that this takes 5 minutes. Five minutes total to remove the tube, insert a new tube, measure the tube against the ear, and attach it to the hook of the hearing aid. I was told that this was not possible without dropping off the entirety of my hearing aid, including the hearing aid itself, and having it measured later (as in possibly days from when I would drop it off). Unlike what people may assume about the typical audiologist patient, I may have another hearing aid, but it doesn't help my hearing loss much at all. So I need this hearing aid. I don't know sign language and nobody in my life knows it. If I left, I wouldn't have been able to work. I had no other option. Also, unlike the typical audiologist patient, I'm not retired (no shame to the retirees reading this). I can't just leave work, drive 30 minutes, to spend the 3 minutes to have an ear tube measured against my ear, then drive back 30 minutes on such a short notice without significantly disrupting the workplace. It would be unfair to them. I had time before work, so I wanted that time to be utilized. I understand other patients exist, which is why I was willing to wait until that time opened up. Thankfully it did. I waited until the 5 minutes could be spent and thankfully got my ear mold, ear tube, and hook back. I believed I could finally hear in good quality and without pain. That was not the case. I don't know who exactly changed my ear tube. I saw a young tall brunette woman this time. But the only thing I do know is that you should absolutely never have an emergency situation under her care because it seems like she will be vindictive towards you and damage your things if you show up with an emergency situation. I went back to my car after the ordeal and began to feel pain in my ear canal. I took out my hearing aid and noticed a chip on the "nose" of the ear mold which goes inside the ear canal alongside the edge of the tube sticking out of the ear mold. It felt sharp and was hurting me. Did she stick the tube out from behind the ear mold and sharpen the ear tube enough to cut me? Probably not. But did she break my solid as a rock, non-rubber ear mold and cause a large crack traveling down the most "inside the ear" portion of it? Yes. I had to fix the sticking out piece by myself. However I need to find another office who can offer me a solution for my chipped and cracked ear mold. I don't want a piece to break off and lodge into my ear canal...I shudder at the thought of it. So all and all, if me showing up with an emergency situation was enough to annoy her to the point of doing such a half-hazard job that caused me pain later...thank God I did not give them my hearing aid. I spent a few thousand dollars on them. But this office does not care about the details. It's just a job. It's a money maker. Why put any more effort into it.

We arrived at the desk with 5 minutes to spare and instead of annoyance the team was welcoming…read more Our appointment was on time and the Physician spoke with my child, the patient. She was also welcoming of my daughter with special needs! Plus. She was great to get us right in to the audiologist and help us to rule out concerns. I had also had trouble with the forms and instead of being dismissive they laughed with me and understood. I'd highly recommend coming here!

10-10 highly recommend! Our family has been seen here for years. We have had nothing but positive…read moreexperiences. Dr. Hueman is the best,. Very careful and caring with my 4 year old. Explained to him what she was going to do. He was all smiles afterwards.

Very professional staff pleasant to work with. The doctor was direct and caring. The auditory…read moreperson was great in explaining the testing and the results.

I would not recommend that anyone see Dr. Gupta. To be frank it's disheartening that someone such…read moreas him is practicing medicine as he has absolutely ZERO tableside manners. I had a bad experience from the second I walk in the door. To start the receptionist was very rude, the waiting room was overcrowded with barely enough room to sit and then I had to wait 40min after my scheduled appointment time to be seen. From there the first lady that brought me back to the room was kind and understood my frustration and explained they were nearly double booked for every appointment that day which is understandable. Once I saw the doctor he walked in the room and did not even introduce himself, he immediately just started reading my referral. From there he grabbed his otoscope and checked my ears, then sat in front of me without saying a word and stuck a nasal speculum in my nose, propped it open and blew gas in my nose with ZERO warning or explanation of what he was doing. He didn't greet me, didn't explain he was about to begin the inspection, didn't walk me through what he was doing and explain that it may be uncomfortable and smell/taste odd, he didn't say a word and immediately went into it. Secondly, when it came time to scope my nasal cavity he did the same exact thing, grabbed his tools and didn't explain a thing to me. He asked me for consent for the scope using the medical terms (I'm assuming for billing purposes) but never explained what he was about to do. I knew so little that I was opening my mouth because I thought he was going to scope my throat, it wasn't until he was 1 inch from my nose that he goes "oh no its going in your nose" then 1 second later started snaking the scope up my nasal cavity. I was so ill-informed I thought he was going in my mouth.. Then as I was wincing from being uncomfortable, rather than comforting me he proceeded to tell me that "it isn't that bad." The entirety of my consultation I couldn't get a single word in as he over talked me every time I tried to engage with him. Tried to explain my sinuses, over talked me then later asked if I have sinus issues. Kept giving blanket statements like "tell me more" with no elaboration as to what he'd wanted me to expand on, seemed more like it was self validation to feel that he was trying to let me talk but was ingenuine and had no direction. The icing on the cake, after I left the office I received a notification that they had filled a prescription for me for an ear infection - I later found out this was an error. This seems to follow suit with their quality of care. Having family in the healthcare system and being engaged to a doctor I understand some things happen but this was exceptionally poor service. I've sat through white coat ceremonies and he took a pledge that he is not upholding as this is far from the best care he can provide. He was rude, arrogant and clearly had no desire to hear my story and understand what I was experiencing. He just wanted to read my referral and rip through it. I'm sorry but this is a private practice specialty, not the ER. If he is overwhelmed it is by his own doing. He clearly has a god complex and thinks everyone is beneath him. People like this SHOULD NOT be practicing medicine. I will not be moving forward with care here and will be canceling my CAT scan appointment. I would highly recommend another practice, a good friend of mine just referred me to Raleigh Capitol Ear Nose and Throat. I would recommend you take your business there as he has nothing but great things to say after having a successful surgery.

The care Crystal provided was beyond amazing. I've never felt so at home in a doctor's office…read more Jacqueline was very knowledgeable and took the time to thoroughly answer all of my questions.

I felt Dr. Ramakrishnan was dismissive, disrespectful, and arrogant. Although I have used this…read morepractice for many years, I will not put up with such treatment.

My mother- who is an RN, educated about medical matters, and practicing in advocating for herself-…read morecalled Capitol Ear Nose and Throat At Wake Forest a month ago letting them know she had experienced sudden and dramatic hearing loss. She's a current/established patient at this practice and expected to be seen. She described the situation and asked for an immediate appointment. The receptionist told there were no openings for three weeks. My mother again emphasized that she had lost a significant amount of hearing overnight and pleaded for them to see her sooner. Again, they told they could not see her for three weeks. The receptionist who took the call is unclearly uneducated about how to triage calls. At one point my mom connected with a triage nurse, who did NOT pass the information to a doctor. The triage nurse simply said, "I can't diagnose you on the phone." The entire function of a triage nurse is to discern vital information and pass it to the on call doctor. At no point was this done. This is beyond comprehension to me and bordering on medical malpractice. Upon finally seeing her three weeks after her hearing loss, Dr. Brown determined she had indeed lost significant hearing and needed to start steroids THAT DAY to try to save her hearing. This is when realized that Sudden Hearing Loss is classified as a *medical emergency* and should be treated within 2 weeks if you hope to return the hearing. There was no apology for the delay in treatment, and no mention of steroid injections which may additionally help, nor was an MRI ordered. The only good thing I can say about this practice is that the doctor she saw in Garner today took her very seriously and was very empathetic. We will never know if my mom could have regained her hearing if she was seen in a timely manner. We still hope that she does regain hearing but as of today a hearing test showed what she thought- it has only worsened. The treatment she received failed to meet any acceptable standard of medical care. If you have other options, please pursue them. You will not receive competent care here.