We arrived at the desk with 5 minutes to spare and instead of annoyance the team was welcoming. Our appointment was on time and the Physician spoke with my child, the patient. She was also welcoming of my daughter with special needs! Plus. She was great to get us right in to the audiologist and help us to rule out concerns. I had also had trouble with the forms and instead of being dismissive they laughed with me and understood. I'd highly recommend coming here! read more

Service was absolutely abysmal and dangerous - review from an existing patient who will never return. I have been an existing patient at Raleigh Capitol for a few years now. I have a rare genetic condition that affected the development of my ears (noted on file), so my ears are physically sensitive due to extreme scarring from multiple surgeries. This is to keep in mind when evaluating whether you would want to go to this office. The other Raleigh Capitol offices have been great...not this one. But the treatment I received was so poor that I cannot trust their offices with my hearing aids ever again. The women at the desk seemed completely unaware about how hearing aids function on a basic level to where it was frustrating. They did not seem to realize how ridiculous of an ask they were asking. I didn't do this, but I shouldn't have to divulge personal information about my health to make them understand I needed help. I was hoping this would be information that people working at a doctor's office would assume. I had an emergency and needed to get my hearing aid's tubing replaced because it broke in half. Anyone who has done this knows that this takes 5 minutes. Five minutes total to remove the tube, insert a new tube, measure the tube against the ear, and attach it to the hook of the hearing aid. I was told that this was not possible without dropping off the entirety of my hearing aid, including the hearing aid itself, and having it measured later (as in possibly days from when I would drop it off). Unlike what people may assume about the typical audiologist patient, I may have another hearing aid, but it doesn't help my hearing loss much at all. So I need this hearing aid. I don't know sign language and nobody in my life knows it. If I left, I wouldn't have been able to work. I had no other option. Also, unlike the typical audiologist patient, I'm not retired (no shame to the retirees reading this). I can't just leave work, drive 30 minutes, to spend the 3 minutes to have an ear tube measured against my ear, then drive back 30 minutes on such a short notice without significantly disrupting the workplace. It would be unfair to them. I had time before work, so I wanted that time to be utilized. I understand other patients exist, which is why I was willing to wait until that time opened up. Thankfully it did. I waited until the 5 minutes could be spent and thankfully got my ear mold, ear tube, and hook back. I believed I could finally hear in good quality and without pain. That was not the case. I don't know who exactly changed my ear tube. I saw a young tall brunette woman this time. But the only thing I do know is that you should absolutely never have an emergency situation under her care because it seems like she will be vindictive towards you and damage your things if you show up with an emergency situation. I went back to my car after the ordeal and began to feel pain in my ear canal. I took out my hearing aid and noticed a chip on the "nose" of the ear mold which goes inside the ear canal alongside the edge of the tube sticking out of the ear mold. It felt sharp and was hurting me. Did she stick the tube out from behind the ear mold and sharpen the ear tube enough to cut me? Probably not. But did she break my solid as a rock, non-rubber ear mold and cause a large crack traveling down the most "inside the ear" portion of it? Yes. I had to fix the sticking out piece by myself. However I need to find another office who can offer me a solution for my chipped and cracked ear mold. I don't want a piece to break off and lodge into my ear canal...I shudder at the thought of it. So all and all, if me showing up with an emergency situation was enough to annoy her to the point of doing such a half-hazard job that caused me pain later...thank God I did not give them my hearing aid. I spent a few thousand dollars on them. But this office does not care about the details. It's just a job. It's a money maker. Why put any more effort into it. read more

Raleigh Capitol - The "nose" of the right hearing aid with the chip and ear tube sticking out - Ear Nose & Throat Near Me - Cary, North Carolina

My first time here and I was pleasantly surprised. I have been trying to find a good ent in this area and I am so glad I found this one. Everyone from the front desk to check out was kind and helpful. This place is a keeper! read more

Pleasantly surprised from start to finish. Their paperwork was on a tablet, which made it a breeze to fill out. I had to wait a bit past my appointment time, but not by much. The nurse smiled and introduced herself (which never happens any more). She was nice, friendly and efficient. Told me to tell her just my symptoms, nothing else. Doctor came immediately thereafter. Dr. Morrel was excellent. Didn't rush me but was efficient. Did a hands-on assessment of my ear nose and throat. Wanted to do a scope, but I balked, so he said we could try a simple treatment first to see if it would work. No pressure, just common sense problem solving. The doctor explained what he was checking and what he found. He asked me if I had any remaining questions or concerns before he left. I think he uncovered the problem and it was much simpler than I feared... Checkout was easy, the woman actually smiled. She actually seemed to like her job. Overall a uniquely positive throughout experience in a doctor's office. Highly recommend. read more

We had a quick consultation, the staff was kind and the office was nice. Glad we chose this practice for our sons ENT needs

I began receiving care here after a referral due to ongoing sinus issues. After an introductory visit here and a sinus flare up, imaging was used to examine things. Everything was set up quickly and easily. Imaging showed a few issues which could be helped through sinus surgery. I received ongoing care for the issues and got surgery on the books. Dr. Morrell and all the staff are great - helpful, kind, friendly, knowledgeable, and skillful. I'm three weeks after surgery, and the recovery is going smoothly. I'm smelling things I haven't smelled in years, and I'm overall feeling a lot better. I can't speak highly enough for this practice and especially Dr. Morrell!! read more

I could have gone to Costco for hearing aids but came here and got good service. I figured because it's my first time and I was resisting it for so long and I needed a little handholding so I'm happy with my choice and would recommend them. read more

I was 10 minutes late for my appointment because I couldn't find the Cary location. I called was put on hold for 7 minutes only to be told that I was late for my appointment and that it was canceled. That is horrible customer service along with zero compassion. They just lost a patient. read more

We went to Raleigh Capitol ENT clinic Cary office to get the ear ring stuck in my daughter's earlobe out. The office staff were amazing. ​The Doctor was extremely skillful in how he got the ear ring out without causing any pain to my daughter. The nurse comforted my daughter very nicely. We came out of the procedure in 10 minutes. We are really thankful to the entire staff at this hospital. read more

A great experience for my one year old getting tubes. The wait is never long, and Dr. Gerber is the best.

I had Parotitis (where it almost looks like you have the mumps) which is when your saliva glands are swollen for anyone that doesn't know. After going to a couple of primary care doctors and wasting my money on them just guessing what it was, I decided to try out a specialist. It's a very short wait from the times I've been there. Dr Gerber knew right away what it was and prescribed me some antibiotics and prednisone to bring the swelling down and get rid of the infection. It took nearly 2 months and was finally relieved to see that the swelling is gone! The only reason I'm taking off a star is because you have to pay right away which I wasn't aware of until after I was finished seeing the doctor. Most doctors offices send you a bill. Not a big deal though, I guess. read more

Stricly for business! They don't care if you have any urgency or if you are suffering. I was referred to them by my family doctor and took 3 weeks for them to call me for appt. Then it took 3 phone calls in one hour trying to talk to them. Even though I was referred, they knew nothing about me except for my insurance! Their front office and referral handlers are extremely rude. After all these, they offered me an appointment 3-4 weeks out. Like I have nothing wrong and just want to hang out there at their office and have my insurance pay them. This should not be happening at any doctor's office. Even if you don't have opening you have to let the patient know about it. But as I said they are strictly for business!! read more

Excellent service! I had 100% blockage in my ear. The Doctor was very gentle with cleaning. He did a very thorough job. I will be coming back next year. read more

I've been a patient here since I was a teenager and am now in my mid 50's. They provide wonderful care and have a very friendly staff. read more

I have been visiting Raleigh ENT since I was a little girl for my allergy issues. My mother and grandmother also visit Raleigh ENT so I am a frequent flyer due to the existence of an allergy to almost anything and everything. I decided since I was going to be working in Cary to visit the Cary location. I usually have visited the location in Raleigh but when I saw that Dr. Doyle practices in Cary too, I was game. The staff are SUPER friendly, they get to know you and chat it up, not annoyingly so, just enough to make you feel welcomed. The Dr's are all on top of their game. I have never had a bad experience here, although often times the waiting room can be a great form of birth control as there are often a lot of kids who have LOTS of energy but that's not the end of the world. If you are looking for an ENT specialist or a good allergist, go here. You will be well taken care of. read more

I specifically scheduled for ear cleaning. No issues, just wanted to get ear cleaning. I wanted to get water irrigation cleaning done. They informed me that they're able to do it. So I went in for an appointment. Mind that I've never had my ears cleaned before. Doc seen my ears, each ear for about 30 seconds. Tells me my ears are pretty clean so they won't do cleaning. Never even attempted to do little cleaning or anything. I'm doing self pay and I got charged $120 just to see the doc for literally 3 min. To tell me that they won't do ear cleaning. I literally drove there to walk in and pay them $120. I got nothing done! I walked in and out within 4-5min. They should be ashamed! This feels exactly like getting SCAMMED! Why offer a service and schedule customers if you don't really offer the service?! I came to specifically get ear cleaning which they informed me over the phone that they did offer as a service. I wasted my time going there instead of being at my business, to be seen for 3 min, denied service and still charged for it. This is a SCAM read more

We had a wonderful experience taking our 14 month old daughter here for ear tubes. We saw Dr. Clarkson and he was absolutely the best. He was patient, let us ask all of our crazy new-parent questions, and never made us feel like he had another appointment waiting. The nurses and front desk people were also friendly and welcoming. What a great experience to have when you're dealing with healthcare for your little ones. read more