I would not recommend that anyone see Dr. Gupta. To be frank it's disheartening that someone such as him is practicing medicine as he has absolutely ZERO tableside manners. I had a bad experience from the second I walk in the door. To start the receptionist was very rude, the waiting room was overcrowded with barely enough room to sit and then I had to wait 40min after my scheduled appointment time to be seen. From there the first lady that brought me back to the room was kind and understood my frustration and explained they were nearly double booked for every appointment that day which is understandable. Once I saw the doctor he walked in the room and did not even introduce himself, he immediately just started reading my referral. From there he grabbed his otoscope and checked my ears, then sat in front of me without saying a word and stuck a nasal speculum in my nose, propped it open and blew gas in my nose with ZERO warning or explanation of what he was doing. He didn't greet me, didn't explain he was about to begin the inspection, didn't walk me through what he was doing and explain that it may be uncomfortable and smell/taste odd, he didn't say a word and immediately went into it. Secondly, when it came time to scope my nasal cavity he did the same exact thing, grabbed his tools and didn't explain a thing to me. He asked me for consent for the scope using the medical terms (I'm assuming for billing purposes) but never explained what he was about to do. I knew so little that I was opening my mouth because I thought he was going to scope my throat, it wasn't until he was 1 inch from my nose that he goes "oh no its going in your nose" then 1 second later started snaking the scope up my nasal cavity. I was so ill-informed I thought he was going in my mouth.. Then as I was wincing from being uncomfortable, rather than comforting me he proceeded to tell me that "it isn't that bad." The entirety of my consultation I couldn't get a single word in as he over talked me every time I tried to engage with him. Tried to explain my sinuses, over talked me then later asked if I have sinus issues. Kept giving blanket statements like "tell me more" with no elaboration as to what he'd wanted me to expand on, seemed more like it was self validation to feel that he was trying to let me talk but was ingenuine and had no direction. The icing on the cake, after I left the office I received a notification that they had filled a prescription for me for an ear infection - I later found out this was an error. This seems to follow suit with their quality of care. Having family in the healthcare system and being engaged to a doctor I understand some things happen but this was exceptionally poor service. I've sat through white coat ceremonies and he took a pledge that he is not upholding as this is far from the best care he can provide. He was rude, arrogant and clearly had no desire to hear my story and understand what I was experiencing. He just wanted to read my referral and rip through it. I'm sorry but this is a private practice specialty, not the ER. If he is overwhelmed it is by his own doing. He clearly has a god complex and thinks everyone is beneath him. People like this SHOULD NOT be practicing medicine. I will not be moving forward with care here and will be canceling my CAT scan appointment. I would highly recommend another practice, a good friend of mine just referred me to Raleigh Capitol Ear Nose and Throat. I would recommend you take your business there as he has nothing but great things to say after having a successful surgery. read more

The care Crystal provided was beyond amazing. I've never felt so at home in a doctor's office. Jacqueline was very knowledgeable and took the time to thoroughly answer all of my questions. read more

Staff member Jennifer made my visit a nightmare at Wake ENT. Jennifer was extremely unprofessional. Dr. Gupta requested that I get a CT Scan after my visit. Jennifer refused to coordinate and work with my insurance to get the CT Scan authorized putting my health at risk. Jennifer advised me that she wasn't going to let my insurance dictate how Wake ENT puts in their requests. A simple landline fax to my insurance company would have diagnosed my severe health problem weeks earlier. I'm in disbelief that Jennifer would put my health at risk just for her person issues. read more

It's been several hours and I'm still trying to understand what happened at my first and LAST appointment with this doctor. Let's get the one positive out of the way -- the front desk staff was very nice and the office manager at least listened to my complaint. It's downhill from there, though. Dr. Gupta grabbed my arm with a hard grip while explaining some results of a procedure plus shoved a book into my other hand FOR NO REASON AT ALL. Perhaps to assert some sort of power? It was not a friendly touch and it was completely unwarranted, unwanted and inappropriate. I've never had something so weird happen and I visit doctors regularly for other health conditions. I was also lied to about a procedure that was performed. Before he grabbed me, the entire vibe with the doctor was strange and off-putting, with him asking me more questions about my previous visits to ENT than actually looking to determine the cause of my symptoms. Even my daughter (who sat in the room with me and was preoccupied with reading her book) felt very uneasy here. When we left, she flat out told me, "Mom, I really don't like that place and I don't get a good feeling." Thankfully there are many other ENTs in the area, even if it requires a long drive. read more

I'm extremely happy that I picked up Dr. Gupta for addressing my long going issue which was totally misdiagnosed issue by other doctors. I can explicitly say that Dr. Gupta is the one of the best and fantastic doctor I ever met . He is an expert and does the right thing for the first time and most important part is he don't scare you to death while others do. Dr.Gupta and entire his staff creates an atmosphere to make you more comfortable which is key for any person/patient . If anyone got any ENT problems I suggest to just visit Dr.Gupta - He is a magician and god's gift for people who suffer with various issues related to ENT read more

Very friendly staff. Willing to go the extra mile to insure good customer service. Doctors take the time to explain the procedure. Take time to answer your questions. read more

I rarely write a review - outstanding or rock bottom. I used to think Wake ENT was wonderful. Dr. Pankaj Gupta has performed 3 surgeries on my sinuses. He does amazing work. I am a severe allergy sufferer. His original staff was extremely knowledgeable and responsive. Now, you are lucky if you hear back within 3 days with an urgent issue (call, email, etc). Also, the entire staff has been removed and replaced multiple times. As a result, he does not even have a skeleton staff that is knowledgeable and helpful. Reaching someone to schedule an appt is tough too. Technology for basic practice tasks (scheduling, reminders, vc mail) have clearly been bought based upon a 'deal' vs a phone and reminder system that functions properly. As a result of Dr G's recent sabatical and his repeated staff replacement over the past few years, my health has been downright neglected and harmed for situations as simple as a sinus infection. I would not recommend his practice to my worst enemy. My best healthcare provider of 7 years has become my all time worst. It is extremely sad that it could not turn around in the last few years when I was trying to hang on as a patient. July 2023 read more

My 93yr old mom, is on her 2nd set of hearing aids from Dr. Ellen Wilson. Mom won't see anyone else since her hearing is so much better as technology improved and the fitment is perfect in her ears. Dr. Wilson is so thorough and takes the time to patients, especially less tech savvy seniors balancing the latest technology to suite mom's needs. Mom really enjoys seeing Dr. Wilson. Highly recommend Wake ENT and don't waste your money on TV Advertised or Costco type hearing aids. read more

I've been to other ENT specialists and the weren't as nice as Dr. Gupta. I had a deviated septum surgery done and it was minimally invasive and left to external scars. It healed fast and now I breathe a ton better. My quality of life has changed enormously. Thank you Dr. Gupta. read more

Outstanding experience from beginning to end. Dr. Gupta has literally improved my quality of life. He was very easy going and clearly mapped out a plan for improving my condition, step by step. After the surgery, he did such an amazing job I would have been back to work the next day (if my wife would have allowed it!). Post-op meetings were smooth and he continued to implement the plan that was laid out from my initial meeting with him. I have NO hesitation in recommending Dr. Gupta and his practice to ANYONE needing ENT services. This was a Night and Day experience from my initial visit with Mann ENT, whom I would NOT recommend. Thank you to Dr. Gupta and his staff for helping me resolve what was a lifetime problem! read more

Spent longer waiting than on actual exam. Doesn't listen. Focused on minor issue and ignored major issues. Arrogant... was told that what I said happened was wrong. Charged full price for a test they could complete halfway. A complete waste of time. read more

Fantastic surgeon. Dr Gupta has an easy bed side manner and is realistic about quality care at the same time being price conscious. I highly recommend this ENT practice. I really liked how he would take as long as he did to talk about health concerns. read more

AMAZING experience! Everyone is super friendly...the front desk, billing, nurses and Dr. Gupta! They helped me figure out how much insurance was going to be, how much I would owe and surgery went wonderful! I highly recommend this ENT!! read more

Dr Gupta was great. He fit me in within an hour of calling, even as a new patient, and had a great bedside manner. Would def go to him again! read more

I visited another ENT specialist and was dismissed with environmental allergies. Dr. Gupta took the time to test my allergies and recommended an in office procedure turbinate reduction. He performed the procedure and I did not even have to take any pain killers afterwards........he was amazing! The staff is outstanding from the front desk to the nurses. I have never had to wait for an appointment. I highly recommend! read more

Love this doctor and his wonderful staff. They are so friendly and also knowledgeable. Waited about 10 minutes before being seen. Not bad. Would recommend them to anyone looking for a great ENT. read more

I just saw Dr. Gupta and it was the most horrible experience I have had with a doctor to date. My appointment was at 1:15. He walked in at 2:20 with no apology or excuse for my wait. He didn't even bother shaking my hand or introducing himself, he just began by asking questions in a very brusque, impatient manner. Like he didn't appreciate me wasting his time (even though he had wasted an hour and a half of mine). He proceeded to scope my throat but didn't tell me about the process beforehand- he never explained anything to me at all. Just sprayed my nose and went up it with the camera. I've been scoped before, and usually it is mildly uncomfortable. This time was terrible. I could feel it dangling down my throat, and I started to panic. It felt like I couldn't breathe and I started gagging. Tears were running down my face at this point. All he said was "don't panic. keep breathing." THANK GOD there was a nurse there who held my hand while I cried through it, telling me that I was doing good, to stay calm, that it was almost over. I am crying just thinking about it. It was very traumatic for me and it was like being examined by an unfeeling robot. Finally he was done, and I was trying to pull myself together and stop the tears, but he was talking to me about my throat, never apologizing or giving me time to get myself together- just rattling off information that I was in no state to process. Then, as if it can't get any worse. He looks at me and says I have 3 options. Option # 1 was to think he was wrong, insist something is wrong with my tonsils and get a ct scan. Option # 2 is I was only there to rule out the scary stuff. Option #3 was me insisting that something is going on, and he can "prescribe an inflammatory." Then he just looked at me and said, "what's it going to be?" I was in shock. I told him "Well what do you recommend? What do you think is wrong?" I mean, I am paying hundreds of dollars for his opinion. And then he asks me some questions he'd already asked, didn't get satisfactory answers, and then says he guesses he'll prescribe an inflammatory and "see what happens." In other words, to shut me up. I left the office in tears. It wasn't even the fact that the scope hurt (finally once he left a nurse asked if I'd like water), but I was so upset because of how I was treated. I wasn't a person in that chair, crying. I wasn't a person just trying to figure out what's wrong with me. I was a hassle, I wasn't worth his time. NEVER pay this man money. I cringe thinking about the bill I will receive to be talked down to and roughly scoped. Please see someone else if at all possible. read more

He may be a decent doctor, but I three visits I have waited an average of 35 minutes. This last appointment I was forced to wait over 60 minutes despite complaining after 45 minutes as it was the middle of a workday. My actual appointment took all of 90 seconds and could have been done over the phone. Inconsiderate to say the least. Won't go back read more

Dr. Gupta is an outstanding doctor. He was very patient, knowledgeable, and took the time to explain everything to me. He provided excellent service from the beginning to the end of my treatment. I would highly recommend him for any ENT issues that anyone has. I was actually recommended to him by a co-worker and he didn't disappoint. Thanks, Dr. Gupta! read more

Dr. Gupta and his staff are very warm, friendly and caring. I never sat in the waiting room very long, and my phone calls were returned in a timely manner. All my questions were answered, regardless of how long it took. Dr. Gupta is an excellent surgeon with a great bedside manner. I felt like I was in good hands, getting the best medical care. I highly recommend Dr. Gupta and Wake ENT. read more