Excellent experience at Duke Otolaryngology of Raleigh today. I went because I was experiencing…read moresome minor ear pain after I had a cold. I got an appointment right away; wait time when I arrived was reasonable; from the front desk staff to the nurses and physicians, everyone was personable, friendly, professional, efficient and highly competent. My visit far exceeded my expectations, I highly recommend this practice - would give it more than five stars if I could!

These doctors are very wonderful. If you are visiting this site for a review on care, they take…read moretheir time and are much more flexible than any that I have seen. Yes the parking deck and trying to find the building is difficult so please follow the direction to arrive 30 min prior to find your parking and location. Due to all that, there are wait times. It's not really an issue when you factor in the above said things. I understand.

The absolute best practice I have ever been to and being 62 years young I've been around. From the…read morereceptionist to the check out and everyone in between. My PCP,nurses and lab are great !

Primary Care- Dr. Jennifer Jo, and her assistant are the worst. Dr. Jo's beside manner has much to…read morebe desired. She doesn't care about me as a patient. Her assistant is rude and has no personality. I have been a patient for 5 plus years. I hate that Dr. Carr joined this practice. I will be going elsewhere, sadly they don't even care.

Excellent!! doctors!! and thank you!! so much for all the help over the years!…read more Many Thanks! Zack

Just moved to Cary, North Carolina from Chesapeake, Virginia. My first visit to establish a PCP…read morerelationship. Good session with Dr Scott Brundle. Very personable and very thorough. I have my PCP.

I didn't get to see the physician. Called to make an appointment and the receptionist was very…read moreshort. I was going to continue making the appointment until short became rude. This did not make me feel very or comfortable. First impression of the practice wasn't ideal so I chose not to make an appointment So I decided to call back and got a different receptionist. She was great. The visit was great. Dr and nurses made me feel very comfortable. Will continue going.

I do not go to the doctor on a whim. In fact, given the choice between a crawl through a mile of…read morehot coals and visiting a medical facility, well, break out the BBQ sauce. Still, sick happens, so when I was finally fed up with years of sinus infections, I ended up at Carolina Ear Nose & Throat. I found the examination (if you'd like to call it that) brief, and the doctor really didn't seem to want to listen to what I'd been going through. He simply decided I HAD to have a cat scan (which my insurance would not cover), and then we'd "talk options." I felt rushed through and not "heard." And when I found out my insurance wouldn't cover the cat scan, I decided to chalk it up to experience and move on... then, I got their bill. It was, excessive. For taking a "brief" medical history and looking up my nose for 10 seconds, excessive to the extreme. I contacted them, asking if this was my out of pocket after insurance, and I was assured it was, however they would be happy to accept payments. Fine. I made the first payment last month, and was about to make the second one this month, when I saw they had marked me "past due" and were mentioning collection! I immediately paid them off and hope this is the end of it. In the end I feel like they were more interested in spending my money on tests and less about helping me get better. At least for me, this was not a place to find solutions to my sinus issues.

I started going to this practice when my primary of over 40 years retired. I am very pleased…read morewith this practice. Dr. Meyer is very attentive and so are all the members of this practice. If they say that they will call you they are true to their word. Highly recommend.

I have been going to Garner Internal Medicine for many years now. They have always been friendly,…read moreefficient and helpful. They were very good at helping me discover and work with my cancer. They take very good care of their patients. Getting to know them and asking lots of questions (which they should). They also listen to what I have to say and take it into consideration. If you need a primary care physician I would highly recommend that you check in to Garner Internal Medicine.

I would not recommend that anyone see Dr. Gupta. To be frank it's disheartening that someone such…read moreas him is practicing medicine as he has absolutely ZERO tableside manners. I had a bad experience from the second I walk in the door. To start the receptionist was very rude, the waiting room was overcrowded with barely enough room to sit and then I had to wait 40min after my scheduled appointment time to be seen. From there the first lady that brought me back to the room was kind and understood my frustration and explained they were nearly double booked for every appointment that day which is understandable. Once I saw the doctor he walked in the room and did not even introduce himself, he immediately just started reading my referral. From there he grabbed his otoscope and checked my ears, then sat in front of me without saying a word and stuck a nasal speculum in my nose, propped it open and blew gas in my nose with ZERO warning or explanation of what he was doing. He didn't greet me, didn't explain he was about to begin the inspection, didn't walk me through what he was doing and explain that it may be uncomfortable and smell/taste odd, he didn't say a word and immediately went into it. Secondly, when it came time to scope my nasal cavity he did the same exact thing, grabbed his tools and didn't explain a thing to me. He asked me for consent for the scope using the medical terms (I'm assuming for billing purposes) but never explained what he was about to do. I knew so little that I was opening my mouth because I thought he was going to scope my throat, it wasn't until he was 1 inch from my nose that he goes "oh no its going in your nose" then 1 second later started snaking the scope up my nasal cavity. I was so ill-informed I thought he was going in my mouth.. Then as I was wincing from being uncomfortable, rather than comforting me he proceeded to tell me that "it isn't that bad." The entirety of my consultation I couldn't get a single word in as he over talked me every time I tried to engage with him. Tried to explain my sinuses, over talked me then later asked if I have sinus issues. Kept giving blanket statements like "tell me more" with no elaboration as to what he'd wanted me to expand on, seemed more like it was self validation to feel that he was trying to let me talk but was ingenuine and had no direction. The icing on the cake, after I left the office I received a notification that they had filled a prescription for me for an ear infection - I later found out this was an error. This seems to follow suit with their quality of care. Having family in the healthcare system and being engaged to a doctor I understand some things happen but this was exceptionally poor service. I've sat through white coat ceremonies and he took a pledge that he is not upholding as this is far from the best care he can provide. He was rude, arrogant and clearly had no desire to hear my story and understand what I was experiencing. He just wanted to read my referral and rip through it. I'm sorry but this is a private practice specialty, not the ER. If he is overwhelmed it is by his own doing. He clearly has a god complex and thinks everyone is beneath him. People like this SHOULD NOT be practicing medicine. I will not be moving forward with care here and will be canceling my CAT scan appointment. I would highly recommend another practice, a good friend of mine just referred me to Raleigh Capitol Ear Nose and Throat. I would recommend you take your business there as he has nothing but great things to say after having a successful surgery.

The care Crystal provided was beyond amazing. I've never felt so at home in a doctor's office…read more Jacqueline was very knowledgeable and took the time to thoroughly answer all of my questions.

This practice appears to have significant issues with doctor AND patient retention. In the 3 years…read moreI was there, 2 Physicians Assistants, and at least 3 patients, were released, kicked out of the practice. YES, releasing patients is a thing, typically VERY rare in the industry due to the downstream impacts of abandoning patients, but 3 in 3 years, clearly not for this practice, and 2 PA's too in that time? One has to ask what the heck is going on over there?! Why are they having so much trouble keeping doctors AND patients? What is the common denominator? Say it with me....POOR MANAGEMENT! There is much more I have to say on this subject but need to refrain in this forum. I will say to anyone else in this situation, it isn't right, and don't be bullied with what appears to be iron clad paperwork...

On 8/5, I canceled an appointment with a Physician Assistant more than 24 hours in advance and…read morerescheduled for 8/9 to see my primary physician. Despite proper notice, I was charged a $100 cancellation fee for an appointment I never attended. The charge is unjustified and not a medical service fee. I was on short-term disability and needed to meet my physician to complete insurer-required paperwork. I've since received repeated past-due notices and payment demands for this disputed amount. The clinic also sent notice that they will not accept partial payments, raising concerns about unfair billing practices. When I raised my concerns in writing and advised that I intended to file a complaint, I received a text message from the office manager, Dr. Gruber, accusing me of being "threatening." As an African American woman, I found this characterizes my professionalism unfairly and offensively. I am requesting: Removal of the $100 charge. Written confirmation that no further billing or collection attempts will occur. I have pursued this through the BBB, the Department of Consumer Affairs, and other consumer protection channels. This complaint is to show their unfair billing, poor communication, and discriminatory treatment.

So let's just be honest here, I hate going to the doctor. It's nothing personal against doctors,…read morethey're great people! I just hate the prospect of being probed, prodded, and stabbed with needles. However I work in the healthcare field and I have seen a lot of things that could have been avoided if people just would have gone to the doctor, so as a result I am a firm believer in yearly check ups. I am also a huge advocate for finding a doctor that you like and trust. Unfortunately due to changes in the healthcare system, doctors rarely have time to spend with their patients. There's always a demand for them to move quickly in between their patients to get to the next one. My husband started going to Dr Grace Tang several years ago and he is her number one fan.....if doctors can have fans..... . She recently moved to this practice and he spent months researching trying to figure out where she had gone. I was also in the search for a good primary care doctor, and when I saw how adamant my husband was about finding dr. Tang so he can continue going to her, I knew she had to be a fantastic dr. (My husband is super picky.) So I made an appointment for my yearly physical. Let's start with the front office staff, on the phone when setting up my appointment they were very professional, and answered all of my questions regarding insurance, billing, and my goals. Upon arrival they were just as professional, kind, and greeted me with a smile as I came in. Unlike most practices, I only had to fill out a couple pieces of paper. Dr. Tang's nurse was also very nice, and professional. She took my height, weight and blood pressure, reviewed a few questions with me, but left the majority of my history for the doctor to do, which is very unusual. Usually the nurse obtains all that information and if the doctor wants to know they have to read it. But that is one of the things that I really appreciated about this experience, the doctor sat & listened to my health history, and wrote her own notes. And then there was the infamous Dr Tang! She was gracious, classy, thoughtful, and actually cared about what I was saying. She sat down and took the time to listen and ask questions. So very unusual from the typical revolving door experience i'm use to. And last but not least came the most dreaded experience for me, lab work! Before we go any further you should be aware I'm a huge needle phobe. I hate needles with a passion.... needles bring about massive amounts of anxiety for me....truly it makes no sense, but that's how it is. Dr. Tang suggested that I stay in the examining room and lay down for the blood draw instead of going to the lab draw room. For me this was an excellent idea! And then in came Brittany. I'm not sure if Brittany was a phlebotomist or nurse who does lab work ( as a result, henceforth she shall be referred to as the blood sucker!) but either way she was amazing! She kept me calm and relaxed with her down home compassionate and sincere demeanor, and she's really good at what she does. I barely felt the needle go in and she worked quickly despite all of the blood that I needed drawn! When it was all said and done I told her she could draw my blood any day. BEST BLOOD SUCKER EVER! !!!!!!!! And believe you me people that's not something I ever say! From start to finish I had an excellent experience at this practice. I highly recommend it to anybody who's looking for a doctor (and staff) who want to take time with their patients and get to know them, and treats them like human beings, not like a herd of cattle they have to get from one location to the next as quickly as possible. Oh! I forgot to mention their patient web portal. I realize more places are turning to this, but I still have not seen it as often as I thought I would. However! They have a simple to navigate web portal where you can email the doctor with questions, see your lab results, and see the suggestions the doctor gives you regarding your lab results. And they do lab results fast! My husband had his results by the next day, with recommendations from the doctor attached.... I totally find this impressive

I my BP has been nutty all of a sudden and Dr. Tang upped my drug. I had been feeling "off" and…read moretook my BP again a couple of days after drug increase. It was high. I called the office and left a message about how I was feeling and within 5 minutes my phone rang. MY PHONE RANG!@!! It was Dr. Tang, the best MD on the planet. I had an appointment the next day and she tweaked a med and now I am fine. This wasn't the first time she called me over something. Once she called me on her way home from her car and she sat in her garage for 5 minutes until we finished!. Okay, people, when is the last time you had a doctor call you at home?????? WHEN??? I have no idea if she is accepting new patients but if you are looking for a practitioner, ask if there is a waiting list and GET ON IT!!