The best dealership in the area!! Working with Abdullah…read moreHanifi, Alex Rodriguez, and Hamid Samani was a wonderful, seamless experience from start to finish. They treated me like a family friend and made sure I got a great deal without any stress or pressure. Even after the sale, they've checked in to make sure everything is going well. I truly appreciate their professionalism and care--highly recommend!

On April 16, my 2023 Chevrolet Traverse, with only 21,000 miles and still covered under the…read moremanufacturer's warranty, experienced its first transmission related issue. While attempting to back into a parking space my vehicle would not go into reverse. After waiting approximately five minutes, it finally shifted into reverse. I immediately contacted the Rockville Chevrolet dealership and was informed that they could not inspect the vehicle until the following Monday, even though I reported the problem on a Thursday. On Monday, I took my vehicle to the Rockville Chevrolet dealership. They kept my vehicle for approximately one week but ultimately stated that they could not find any problem with the transmission. After I picked up my vehicle on April 27, the same issue occurred again. When I attempted to put the vehicle in reverse, it once again would not shift into reverse. On April 29, I was instructed to take my vehicle to Ourisman Chevrolet Buick in Alexandria. Because I needed transportation while my vehicle was being repaired, I requested a loaner vehicle. I was told that I was number 22 on the waiting list, and no loaner vehicle was available. As a result, I was forced to rent vehicles at my own expense while my vehicle remained at the dealership. Ourisman Chevrolet Buick kept my vehicle until June 20, meaning it was out of service for nearly two months. During that time, I incurred approximately $2,500 in rental car expenses because I was never provided with a loaner vehicle, despite my vehicle being covered under the manufacturer's warranty. I am extremely disappointed that a 2023 Chevrolet Traverse with only 21,000 miles experienced a serious transmission problem, that the initial dealership failed to identify the issue, despite the vehicle being covered under warranty. I am requesting reimbursement for my rental car expenses and an explanation as to why a loaner vehicle was not provided during the warranty repair.

Highly recommend. Great sales, service & parts team. Has a welcoming environment, friendly staff…read moreand clean facilities. Very knowledgeable knowing what works best for your business & budget. Aggressive sales & service willingness to work with any & all. This elliptical elite energetic satellite location of DCJR are willing & able to walk you through the purchasing process from the start to finish line. Are second to 1 ;)

I haven't really ever written one of these before, but here goes nothing…read more.. I went into the dealership to purchase a jeep that I had had my eyes on for a few weeks. Upon exiting my car, a helpful lad led me and my colleagues to the door, despite being busy. After we entered, we were met by Samer Burjas, a talented artist and friendly salesman who got us into a test drive. It was quite enjoyable in terms of the ride and the company. He was very helpful and even filled up the car before I purchased it, which was a pleasant surprise. When traveling to the finance area, it took a good bit of conversation to finally get the baseline price minus the unnecessary bells and whistles which, if I hadn't known better, would've seemed like an actual requirement. I got what I wanted and for a lower apr with their price match. Altogether a very positive experience. I will be visiting again and with a lovely 250 dollar bonus card to help out with repairs!

Tony is the best! Seriously if you're thinking about getting a Genesis- do it. You'll be treated…read morelike family with respect and that's extremely rare in the service, I just got a Gv70 and it's amazing!

Zero stars - First off they scratched my rim! Lackadaisical and careless service staff (not the…read moremechanics). Luckily they took pics when I dropped it off to see it was their damage. Maybe buying a car here is pleasant but don't get service here. Scheduling was an exercise of calls, emails and texts that was the worst--the app to schedule service wouldn't work for this location. The check-in associate was pleasant enough but the rest of the experience was a disaster. There was no sense of urgency, and the overall hospitality felt indifferent. My vehicle sat untouched for 30 minutes past my appointment time. The staff didn't inspire confidence either. Several employees appeared disengaged, leaning on customer vehicles and scrolling on their phones. I literally had to ask them not to lean against my car while doom scrolling. I observed this many times with my car and other cars in server area. I was also told to pay for a cabin filter that should be covered under the 15K complimentary service--on a car with only 5K miles. Questionable at best. To top it off, I brought in a recall notice and was told there was no recall, despite it being documented both in the letter and online. Frustrating and concerning. This is not luxury service you'd expect. Going forward, I'll be getting future service at Springfield or Rockville location, and GOING BACK to Volvo for my next vehicle lease.

Wow! I walked into Hyundai Alexandria with the hope that I could get a decent used car for a decent…read moreprice. Walked out just a couple hours later with a fantastic 2012 Kia soul and an even better deal! Rick Dunn was fantastic with me all day, and Rob Clatel went above and beyond the call of duty to get the deal made for me with a great rate. I'm loving my new car, but I almost enjoyed the experience of buying it even more! These guys will work with you and will work for you as they continue to establish limitation as a neighborhood-friendly dealership that looks out for his peeps! Kudos all around. Even Ken, who helped me work my voice command that I didn't even know I had. LOL Keep it up guys and word will get out!

Great service! They were helpful and even vacuumed and washed my car for free. Very friendly too…read more Definitely recommend.

Big thumbs up for Prime Auto from a long-time customer…read more After dancing with with several "stealerships" over the years, I don't let anyone touch my cars (BMW 3 and 5 series, both manual transmission) except Vanna and his team. As a result, I have had no recurring problems and everything stays humming. My brother recommended Vanna to me back in 2005 and since then, they have done a lot of work on both vehicles including preventative maintenance (oil changes, tires, and shocks) as well as the occasional emergency repairs (radiator replacement, water pumps). I have a rough work schedule but everytime I need work done, Vanna is always able to accommodate and the turnaround is terrific. I've had vehicles towed to the shop during off-hours and Vanna has always been able to come to the rescue. In addition, Prime Auto was *very* helpful to me in doing a thorough check on a pre-owned 5-series that I was considering - he found several key and expensive to replace items so I brought the manifest to the dealer who repaired/replaced the items before I agreed to buy the vehicle. That same car is running great today and I attribute that to Vanna's excellent customer care and professional attention to detail. Forgive the pun, but Prime Auto has never steered me wrong - I recommend this place very highly.

Back in the day, the Rt 1 South corridor was littered with small auto shops and dealerships. Then…read morethe mighty dollar stepped in and now we have 10-story apartment buildings, a yoga studio, Starbucks, and LA Boxing. Although I'm glad the neighborhood is slowly becoming more resident-friendly (folks can now enjoy their venti half-caf no whip light soy Americano's between doing some sun salutations and light sparring), it's good to see that Prime Auto is still surviving. I used to just go places with names like "Spiffy Lube" or "The Muffler Monkey" to get routine work done, but I've never had more than a two star experience at those chain places. Luckily I decided to try out Prime Auto a few years ago and haven't looked back. Vanna, the shop owner, immediately makes you feel like a long-time customer. The prices are competitive, the work is good, and they never try to up sell you on additional parts or services. My typical visit is for an oil change, which only takes them around 25 minutes. However, I have had some of my manufacturer's routine services done there. The waiting room is not nearly as nice as some of the chain places, but if your appointment is going to take hours and hours, Old Town is just a few blocks away. They will also give you a ride to the Metro if you need one, but because you have a car you probably hate Metro so I'd stick with supporting Old Town's businesses while you wait.

Exceptional service and communication. The Bradham team went above and beyond to get my car back on…read morethe road, and even had me bring the care back a month later so they could make sure everything was perfect. If I wasn't moving states soon, this would be the only place I bring my car. DJ, Jay, Billy and the rest of the team thank you! Special shoutout to DJ and Jay. Appreciate yall!

The dashboard instrument cluster on my car went out, requiring electrical repair. Repeated…read morediagnostic testing revealed a unique part that had to be back ordered. It meant several days of waiting, but the guys at Bradham were both professional and patient in keeping me updated on the progress. It turned out to be a lengthy and rather expensive project, but the repair was made and the outcome was everything I could have hoped for. Special thanks to DJ and Jacob for their courtesy.

place a joke. had me waiting an hour or more for a emissions test on 8/6/25 during my lunch break…read more guy says his computer could not read my car. Mercedes Ml350, passed 3 months ago in a different state. they disrespect my car and left oily foot prints from their shoes just bs the whole time. went next door to shell 15 mins passed. reporing this Exon to the state

I see that this Exxon does not have the rating I think it should on Yelp. I would like to counter…read morethe overall rating with my personal experience as a patron for about a 1 1/2 years. As a broke young professional, I came to this Exxon 3 years ago after I had neglected my car's check engine light for over 8 months. Yes I know, it was stupid but with finances low I chose to put it off instead of dealing with it head first. I brought my car here solely because it was the closest service station to my apartment where I felt my car could MAYBE make it before breaking down (for the love of god my worst nightmare would be broken down in the middle of S. Washington during rush hour. What I didn't expect was the care and respect that the owner gave me. I've been shamed by mechanics before or looked down on as a naive young person. This owner was empathetic and took the time to be completely transparent. When I went home I researched the costs of labor and parts for the services he was going to provide to get my vehicle up and running again and I was honestly getting a very good deal. When I picked my car up the next day the owner then came out to give me the keys and told me that he had a daughter my age with the same car and he was going to make sure it would go for another 100k miles. I cannot tell you how much that made me feel better. Since then I have moved out of state. Since that visit I have only had to have my battery and tires replaced which for my vehicle is pretty average maintenance wise. What I can tell you is that I have made 25 500mi+ road trips this past year in the very same car that I took into this shop thinking I would be told it was a junk car. All I have to say is not only do I trust this establishment but I can easily recommend them to others due to their fair practices and general kindness to their customers.

Very small shop, attached to an auto repair. Excellent repair technician. Told Milton about my…read moreproblem with a home receiver. Brought it to the shop, and it was hard to get a hold of him. Finally, after fourth day, I spoke and met with him. He understood my problem pretty well, but was unable to order parts for my older unit. It was still partly working, but he was honest with me in that it would probably be better to replace. Very sharp and helpful guy, and even refused to accept any payment. Would highly recommend to anyone with auto or home sound equipment. Trust him without question! Will return when I need some other repair or custom.

JM electronics was awesome! They replaced my Cadillac's CUE screen in a few hours at an extremely…read morefair price (compared to the dealership and other shops I called). We are super happy with the results and will absolutely use them again!