This is the best Hyundai location to get your car serviced!…read more I just happened to have car trouble and my car was towed here. Even before my car got there, they checked in with me, assured me they'd take good care of my car, and they'd call to let me know what needed to be fixed. They called me a couple hours later just to give an update that they were booked but would get to my car as soon as possible. They were completely honest from the beginning that it might be a couple of days. The very next day they called to tell me they'd figured out what was wrong, let me know it was covered, and they offered me a loaner since they'd need to order a part and it would be a few days before my car was fixed. Getting the loaner was a very easy process too. Just a couple of days later they called to give another update- it wasn't fixed but they just wanted to check in. They didn't need to do that but they did and I thought it was extremely thoughtful. I actually added my regular service since they had my car and they were very upfront about what was included and how much it would cost. When my car was ready, they called again, explained everything they did, and let me know when to pick it up. When I went to pick it up and drop off the loaner it took just a matter of minutes. Everything was the price they promised and my car was ready to go. I found it nice that they even washed it very well and cleaned it. I think the car was even more clean than when they got it! I had a very bad experience at another Hyundai service location so I really wasn't sure what to expect at this location. I was pleasantly surprised from start to finish and now I won't go anywhere else!

I'm hoping they do the right thing. My issue is not fixed $800 later. Tried calling over 10x today…read moreno one answers. Their service was less than stellar while they kept my car for 3 days with no updates unless I initiated it. Now the work they provided is under warranty that I can't get anyone to discuss with me. I could have been a total b**ch throughout but I stayed respectful and patient. Their repair lasted exactly 7 days. Pretty damn frustrated at this point.

2015 Malibu 2LT W/150k Miles. PRNDL light stop working, towed and delivered to Chevrolet…read moreAlexandria. 2ND visit after commuting from the District of Columbia. I initially spoke to a Caucasian in the service manager's office that was very attentive/welcoming and introduced me to Destiny Alston the "ASM" assistant service manager. I provided her with the pertinent contact information and the signs and symptoms my vehicle displayed and off I went within 3-4 minutes. Technician Moore swiftly diagnosed the vehicle 1st noting bent terminals, 2nd TCM had power going to it but unable to communicate. I was satisfied with the diagnosis and confident the technician was on the money, so I approved the repair for around $3K+. Let's keep it funky, The vehicle ran for several years without major repairs, The lesson learned is while things are going great create a budget for the rainy day. Last minute decisions between rental, repair, new vehicle, disruption to your schedule costly. In total I spent 3K direct impact, and 2K for indirect for disruption rental etc... Building Trust is a process. Trust results from consistent and predictable interaction over time. Highly Recommended Services, These Men & Women Have Your Best Interests. 5 Stars Satisfied Customers. Yours Truly, Neighborhood First Responder

My daughter has a 2024 Denali and it leaks every time it rains on her and my grandchildren! She…read morehas taken it back several times to this service department and they give her the run around and do not fix it. They also will not return her calls. Horrible service! Would give a 0 if I could.

Excellent experience purchasing new Grand Cherokee 2026. Everything was completely transparent…read morethroughout the process. The vehicle we wanted was not on the lot and was tough to find. Once the vehicle we wanted had been located our sales guy G.E. drove it down from MD. Ourisman located, transported and had our Jeep ready for us ASAP. The whole process was seamless even with several different guys working to get us set-up. Shout-out to Roberto, David, Bernard and G.E. --Thank You!

Assistant service manager Sean stepped up and got everything situated and the repair process…read moremoving. I appreciate him getting the ball rolling and addressing my concerns. Sean has been on top of his game, and I'm satisfied with how he stepped up and handled the situation.

Zero stars - First off they scratched my rim! Lackadaisical and careless service staff (not the…read moremechanics). Luckily they took pics when I dropped it off to see it was their damage. Maybe buying a car here is pleasant but don't get service here. Scheduling was an exercise of calls, emails and texts that was the worst--the app to schedule service wouldn't work for this location. The check-in associate was pleasant enough but the rest of the experience was a disaster. There was no sense of urgency, and the overall hospitality felt indifferent. My vehicle sat untouched for 30 minutes past my appointment time. The staff didn't inspire confidence either. Several employees appeared disengaged, leaning on customer vehicles and scrolling on their phones. I literally had to ask them not to lean against my car while doom scrolling. I observed this many times with my car and other cars in server area. I was also told to pay for a cabin filter that should be covered under the 15K complimentary service--on a car with only 5K miles. Questionable at best. To top it off, I brought in a recall notice and was told there was no recall, despite it being documented both in the letter and online. Frustrating and concerning. This is not luxury service you'd expect. Going forward, I'll be getting future service at Springfield or Rockville location, and GOING BACK to Volvo for my next vehicle lease.

Tony is the best! Seriously if you're thinking about getting a Genesis- do it. You'll be treated…read morelike family with respect and that's extremely rare in the service, I just got a Gv70 and it's amazing!

Wow! I walked into Hyundai Alexandria with the hope that I could get a decent used car for a decent…read moreprice. Walked out just a couple hours later with a fantastic 2012 Kia soul and an even better deal! Rick Dunn was fantastic with me all day, and Rob Clatel went above and beyond the call of duty to get the deal made for me with a great rate. I'm loving my new car, but I almost enjoyed the experience of buying it even more! These guys will work with you and will work for you as they continue to establish limitation as a neighborhood-friendly dealership that looks out for his peeps! Kudos all around. Even Ken, who helped me work my voice command that I didn't even know I had. LOL Keep it up guys and word will get out!

Great service! They were helpful and even vacuumed and washed my car for free. Very friendly too…read more Definitely recommend.

Big thumbs up for Prime Auto from a long-time customer…read more After dancing with with several "stealerships" over the years, I don't let anyone touch my cars (BMW 3 and 5 series, both manual transmission) except Vanna and his team. As a result, I have had no recurring problems and everything stays humming. My brother recommended Vanna to me back in 2005 and since then, they have done a lot of work on both vehicles including preventative maintenance (oil changes, tires, and shocks) as well as the occasional emergency repairs (radiator replacement, water pumps). I have a rough work schedule but everytime I need work done, Vanna is always able to accommodate and the turnaround is terrific. I've had vehicles towed to the shop during off-hours and Vanna has always been able to come to the rescue. In addition, Prime Auto was *very* helpful to me in doing a thorough check on a pre-owned 5-series that I was considering - he found several key and expensive to replace items so I brought the manifest to the dealer who repaired/replaced the items before I agreed to buy the vehicle. That same car is running great today and I attribute that to Vanna's excellent customer care and professional attention to detail. Forgive the pun, but Prime Auto has never steered me wrong - I recommend this place very highly.

Back in the day, the Rt 1 South corridor was littered with small auto shops and dealerships. Then…read morethe mighty dollar stepped in and now we have 10-story apartment buildings, a yoga studio, Starbucks, and LA Boxing. Although I'm glad the neighborhood is slowly becoming more resident-friendly (folks can now enjoy their venti half-caf no whip light soy Americano's between doing some sun salutations and light sparring), it's good to see that Prime Auto is still surviving. I used to just go places with names like "Spiffy Lube" or "The Muffler Monkey" to get routine work done, but I've never had more than a two star experience at those chain places. Luckily I decided to try out Prime Auto a few years ago and haven't looked back. Vanna, the shop owner, immediately makes you feel like a long-time customer. The prices are competitive, the work is good, and they never try to up sell you on additional parts or services. My typical visit is for an oil change, which only takes them around 25 minutes. However, I have had some of my manufacturer's routine services done there. The waiting room is not nearly as nice as some of the chain places, but if your appointment is going to take hours and hours, Old Town is just a few blocks away. They will also give you a ride to the Metro if you need one, but because you have a car you probably hate Metro so I'd stick with supporting Old Town's businesses while you wait.

I needed an oil change and in the past I use to take my car to other overpriced shops just to have…read moremore issues come up with my vehicle. Then my dad use to work on our cars but now he is unable to. So when I found Bradham Automotive on Yelp it was a prayer answered. When I took my car to them I felt like my dad was working on my car because they showed me in videos of the work they did and broke it down if I had any additional questions. This built trust, made me feel at ease, and safe. Thank you for always taking care of my car.

Exceptional service and communication. The Bradham team went above and beyond to get my car back on…read morethe road, and even had me bring the care back a month later so they could make sure everything was perfect. If I wasn't moving states soon, this would be the only place I bring my car. DJ, Jay, Billy and the rest of the team thank you! Special shoutout to DJ and Jay. Appreciate yall!

place a joke. had me waiting an hour or more for a emissions test on 8/6/25 during my lunch break…read more guy says his computer could not read my car. Mercedes Ml350, passed 3 months ago in a different state. they disrespect my car and left oily foot prints from their shoes just bs the whole time. went next door to shell 15 mins passed. reporing this Exon to the state

I see that this Exxon does not have the rating I think it should on Yelp. I would like to counter…read morethe overall rating with my personal experience as a patron for about a 1 1/2 years. As a broke young professional, I came to this Exxon 3 years ago after I had neglected my car's check engine light for over 8 months. Yes I know, it was stupid but with finances low I chose to put it off instead of dealing with it head first. I brought my car here solely because it was the closest service station to my apartment where I felt my car could MAYBE make it before breaking down (for the love of god my worst nightmare would be broken down in the middle of S. Washington during rush hour. What I didn't expect was the care and respect that the owner gave me. I've been shamed by mechanics before or looked down on as a naive young person. This owner was empathetic and took the time to be completely transparent. When I went home I researched the costs of labor and parts for the services he was going to provide to get my vehicle up and running again and I was honestly getting a very good deal. When I picked my car up the next day the owner then came out to give me the keys and told me that he had a daughter my age with the same car and he was going to make sure it would go for another 100k miles. I cannot tell you how much that made me feel better. Since then I have moved out of state. Since that visit I have only had to have my battery and tires replaced which for my vehicle is pretty average maintenance wise. What I can tell you is that I have made 25 500mi+ road trips this past year in the very same car that I took into this shop thinking I would be told it was a junk car. All I have to say is not only do I trust this establishment but I can easily recommend them to others due to their fair practices and general kindness to their customers.

JM electronics was awesome! They replaced my Cadillac's CUE screen in a few hours at an extremely…read morefair price (compared to the dealership and other shops I called). We are super happy with the results and will absolutely use them again!

Very small shop, attached to an auto repair. Excellent repair technician. Told Milton about my…read moreproblem with a home receiver. Brought it to the shop, and it was hard to get a hold of him. Finally, after fourth day, I spoke and met with him. He understood my problem pretty well, but was unable to order parts for my older unit. It was still partly working, but he was honest with me in that it would probably be better to replace. Very sharp and helpful guy, and even refused to accept any payment. Would highly recommend to anyone with auto or home sound equipment. Trust him without question! Will return when I need some other repair or custom.

Absolutely outstanding customer service. They took great care of my honda. I would highly…read morerecommend them to anyone needing service to their vehicle

I took my 2018 Dodge Durango to Yates Car Wash Detail Center on April 13th to have it cleaned…read morebefore trading it in toward the purchase of a new vehicle. Unfortunately, what should have been a routine $42 car wash turned into a very disappointing and costly experience. After the wash was completed, a supervisor, Marvin Cornejo, brought me over to my vehicle and informed me that they could not get the driver-side window to roll back up. There were also clear signs that the driver-side power window switch had been pried on in an apparent attempt to get the window working again. Prior to bringing my vehicle to Yates, I had never experienced any issues with the windows or electrical system. To their credit, the staff apologized at the time, took photographs of the damage, and completed an incident report. I was told that the owner would be contacting me to discuss the damage and how the situation would be handled. It has now been a week, and I have received no follow-up whatsoever. Because I was trading the Durango in that same day, the damage directly affected the condition of the vehicle and resulted in a $500 reduction in my trade-in value. So, in the end, a $42 wash plus the $5 tip I gave the staff cost me an additional $500. The wash itself was fine, and I understand that accidents can happen. What I find unacceptable is the lack of accountability and follow-through afterward. If your business damages a customer's vehicle, documents the incident, and tells the customer that the owner will contact them, following through should be the bare minimum. Receiving no communication at all only adds insult to injury. I purchased my new vehicle later that same day, and based on this experience, I will not be bringing it to Yates Car Wash Detail Center. Unfortunately, I also cannot recommend Yates to others. Accidents happen. How a business responds when they happen says far more about the business than the accident itself. In this case, the lack of communication and accountability has been extremely disappointing.