I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Paula and her agents have offered me the most attentive, professional, and believe it or not -…read moreCARING service over the past 40 years. If you are like me, dreading dealing with the mega companies and their online bots and farmed out customer service agents whom you will never reach again, this gem of a business is a godsend.

Pella is the best insurance agency I have ever had. The staff are friendly and do all they can to…read moreaddress your needs. I use them for both home and auto-- they provide excellent service without delay. I have yet to have any negative experience with them. I highly recommend Pella Insurance.

Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

Dave at Security Insurance is definitely a character. I moved to Boston in 2000, got a car, and…read moreneeded insurance. Called around, got several quotes, all sounded decent. I liked Dave though- seemed like he knew the business very well, and would not mess around or nickel and dime me. Note to everyone reading this, Dave is a unique brand of friendly, definitely a character even for Boston standards. If you walk in thinking your new "best friend" will treat you with coffee and cookies, you're mistaken. You will walk in, he'll quickly want to know what you want, he'll give you a good deal and take care of you QUICKLY, and you're done. Don't even expect a "hello" or a "goodbye", ever. I found this treatment awesome. He doesn't mess around, which made me feel comfortable my insurance was in great hands. Another thing, if you stop and try to make conversation, he'll talk your ear off. Hates the government. Hates lawyers. Loves plants! What I really loved about Dave were two things. First, he remembers EVERYONE. Whenever I call, I swear he recognizes my voice or my caller ID number before I even speak. He often knows why I'm calling before I even tell him, and when I have a question, he gives me the answer quick. I think our average phone conversation lasts about 10 seconds. I was horrible at paying my bills on time. Dave *ALWAYS* called me and let me know my insurance was about to be cancelled, and I was able to give check info over the phone to avoid a cancellation. Whenever I failed to answer the phone, Dave kept calling and calling until I answered. Talk about a guy who cares. In 10 years, I never had my insurance cancelled or any issues, knowing Dave was taking care of me. (Dave, if you're reading this, thank you!) Ten years of insurance with Dave, and I couldn't have been happier. I recently moved from Boston to Austin, moved my registration, and his insurance is not valid for a vehicle registered in Texas. Sadly, I am leaving him as a happy customer. Sending the MA license plates back to Dave today, and I'm sure he'll return them to the RMV for me. I have recommended Dave to many friends over the years, and all of them have been happy. Even one friend who accidentally let his insurance expire with non-payment from another company, and needed new insurance to get his car out of impound. Dave took care of him, granted he needed 1 year of insurance payment up-front, but he took care of all the paperwork and most of the hassles with the RMV, so my friend could pick up his car that day. Dealing with MA car insurance can be a pain. I do recommend an agent that goes out of their way to help you when you need it, and I strongly believe this is the best place in the Boston back bay area.

Dave saved me countless trips and wasted time at the RMV. I couldn't believe he was able to help me…read morewith out of state title transfer, MA registration/plates, local parking sticker and driver's license in addition to insurance.

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

Just have to say how great the staff at this office is. Lost my shed and it's contents in an April…read morewindstorm. Elizabeth and Justin have been outstanding in helping me. Even State Farm in general has been a much better experience than I expected. They had someone out to my house in days even though my loss was to an outbuilding and they had a lot going on due to that storm. Had a check in my hand that day. As I replaced items, this office send the documents in and I had payment in days. Doesn't get better than this.

From the owner: At the Jessica O'Neill State Farm office in Windham, NH, we believe in instilling insurance…read moreknowledge in our Good Neighbors to help them make effective coverage decisions. We aim to equip those in and around Rockingham County with the tools to address their unique Business, Pet, and Renters Insurance needs, and we have been doing so since 1996. Whether you are in Londonderry, Pelham, or Hampstead, please reach out to our New Hampshire team today to discuss personalized coverage options! License #: NH-6382522, ME-PRN472028

I am writing to highly recommend Patnode Insurance Agency Inc. for outstanding customer service…read more When transferring my daughter's vehicle title to Massachusetts, the staff at Patnode went above and beyond to help. Everyone I spoke with was extremely knowledgeable and caring. They took the time to understand my needs and answer all questions thoroughly. The representative I initially worked with ensured a smooth transition. But any time I followed up with additional questions, another representative was also able to jump in and provide assistance. It was clear Patnode's priority is making each customer feel supported. From start to finish, the attentive service I received through multiple staff members is what really stood out. Paperwork was seamless thanks to their guidance. Small issues were addressed promptly so as not to delay the process. Patnode's friendly, solution-oriented team clearly works hard to deliver a consistently excellent experience. I would highly recommend them to anyone needing insurance or title assistance. Their customer service is exemplary. Sincerely, Angela L.

I have used Patnode for many types of insurance policies for the last 10 years or so. This is what…read morean insurance agency should be - service-oriented and able to answer your questions when you call. As an extra-added bonus, they are a family-owned local business, which is the kind we all need to try to support as much as possible. Give them a try. You will not be disappointed. And...great location if you need to do errands or have breakfast or lunch!!

Their service was great when I first signed up. However, the next year, when I have questions about…read morerenewal my policy, I emailed the agent who helped me to sign up several times and never heard back from her. I then call their office line - it always goes to the voice mail and I am still having a hard time to talk to a real person who can actually help me with a simple question. Very poor service. I need to find another insurance agency next year.

Great service upfront but SCAMMY on the backend. Avoid at all cost!!!…read more Cancelled my insurance in August of 2019, have the email communication and a signed doc to confirm and thought it was all taken care of. Come March, I get an automatic email about my renewal. Immediately emailed back to remind them I had cancelled last year - no response. Automatic email in April telling me I will be charged for my renewal. Called and email them again - no response despite getting an auto reply that my email triggered a service ticket that I will get a response in 24 hours. Figured they were slow to respond because of covid and followed up again earlier this week (two weeks later), again another email notification but nothing. I have emailed customer service, the account manager I worked with (Ann) and Alexis and have also left messages. Radio silent. Ive been trying to get in touch with them for TWO MONTHS to remind them I cancelled my policy SEVEN MONTHS ago and have the paperwork for it but have yet to hear back from ANYONE at Click. Currently trying to get these fraudulent charges removed by my bank. Avoid this headache, just don't bother with these guys.