Firstly, I find the previous reviewer's post is insulting; if you don't like a store policy, that's…read moreone thing. But if you're going to be insulting about the staff's appearance, then your review loses credibility. I went there in spite of your comments and I'm glad I did. I was so happy to see that they were opening a location here in town. I've been to the Lacey location and liked it a lot. They have a HUGE selection and great pricing. Some items were competitive with other supply stores while others were much cheaper. I was there primarily for makeup items, and it's important to note they carry inexpensive, "drug store" type brands. So if you're looking for MAC or Nars, this is not the place. But products like NYX and Jordana, things you can get at a drug store, this is it. You'll find a MUCH larger selection than most drug stores and a more varied array of product types. In their hair products, they do have more high-end, salon products, so that is a big money saver. And they also have a ton of sample sized hair products so you don't have to invest big if you're trying something out. As for the staff, they were polite and helpful. The manager greeted me when I walked in and offered help when I needed it. I also observed other staff helping other customers politely. I plan on going here frequently.

I purchased two eyeliners - I used one but found it too low quality. It had no coverage - too…read moretranslucent. When I tried to return the unopened eyeliner 4 days later, I was told no returns. It was sealed in plastic so it was obviously unused, but I was told there are no returns. Unfortunately I can't do business with an establishment that does not permit the return of unopened items. I will not be returning.

Everything it's lile they are ready for you when walking in the door the ladies are very kind and…read moreshow you exactly whay your u need

THESE WORKERS ARE RACISTS. I am barber who also specializes in locs, I was grabbing supplies & was…read moreasked why am I grabbing these specific supplies if I am WHITE. Workers and customers were taunting me and making me feel extremely uncomfortable! I will never spend my money at this disgrace of an establishment ever again. & I will be reporting you to the better business bureau!

What a breath of fresh air. I don't know what changed but I felt like old fashion customer service…read morehas returned. What a difference. Needed some hair clippers. Got a great pair at a great price while Being treated so nicely. I'll be back.

Very large beauty supply with wide range of items. Good service and lots of hair stylist…read more Beware, they only install wigs that are bought from them.

Prices are great. The staff want to help but sometimes they can't find an item, don't really know…read moreand it's such a big store that I sometimes walk out without what I want. For example, they don't have hair nets; just a fortnight of shower or sleep caps. Compared to Sally's, this is my go to Beauty supplier!

Everything from orders on the phone to receiving my order without any issues! Brenda in sales was…read moreexcellent.

Very very very bad attitude. Their employees act like I own them some money…read more Make sure to check your receipts, they scan something I didn't purchased. The refund takes all day long, they said that they are too "busy" to process my refund. Although the parking lot is empty, and only 1 customer in their store. Cosmetics company store is a good brand, although their product is cheap enough, I think their product will get cheaper if they can fire some useless people.

Unfortunately I am giving one star due to what happened at my June 6 2025 appointment. I will say…read morethe shop is clean and staff appears knowledgeable. I have been going here for about 7 months booking my appointments with Sharon. I thought she did a good job with correcting my color with highlights. We had a original consult where as I told her I was trying not to break my base and color as I used to do. My original hairstylist retired and other salons had not been able to get the blonde highlight color I wanted, it was always brassy or not shade I asked for. During the consult I told Sharon they used Wella color products and Toner/glaze when doing my hair. Sharon wanted to use the pull through cap method to highlight the brassy color out. I was skeptical at first but she explained it would allow her to see the processing better, so I went with her suggestion as I am not a hair dresser and she seemed knowledgeable. For the past 6 appointments about every 6 weeks Sharon was high lighting my hair with a cap and dryer. I did not know what products she was using to achieve the color I told her from the beginning I never went under a dryer but she said would be ok. I had no issues the first 6 appointments. On June 6 2025 disaster struck. Sharon did the same she always does and when she brought me to the dryer all seemed like any other time she did my hair. She came back to check my hair and dryer as she always did before and would then set timer for a second round as she always did. However this time within about 1-3 minutes all of a sudden my face started sweating and intense heat feeling was happening under plastic cap she had on my hair. I tried to lift dryer top and was looking down hall to see if I could see her and she was already walking towards me. I heard a popping sound under the dryer and am not sure what that sound was. Sharon lifted lid and turned off dryer I told her the heat was really intense way more then any other time we had appointments. I could feel my scalp burning. It honestly was scary and awful. Sharon brought me to sink and I asked her is everything ok and she said " you would see me running if it wasn't" she then was trying to get the cap she pulled highlights through off my hair and was having issue doing so, I asked her again is all ok and she said yes. She started rinsing my hair with cold water only which normally the water is warm to hot and putting products that I could not see as I was at the sink on my hair, at this point I was believing all was ok. I was concerned about the intense heat but have never been in that type situation before. She brought me to her chair and proceeded to state I should get a trim and she blew dry my hair with cold air. All of this is not what she normally would do. When she was done my hair seemed ok and I guess the rescue products probably used at sink and at chair made it look that way, I told her my hair felt much dryer the usual and she handed me a used bottle of rapid rescue half empty and cbd conditioner and as I went to counter the staff was all saying how nice the color was I responded saying it feels very dry. (Lonni stated at that point we will never use bleach on you again, I had no idea Sharon was just bleaching my hair, honestly I did not smell bleach when she did my hair, she knew I was always having Wella color products and toner on my hair, I thought that is what she was using to be honest. ) I went home and as I live close by in town was home in less then 10 mins and really looked at my hair, I had to get home as I has a important zoom call I had to be on. My hair looked ok visually but it was so dry and brittle and all back pieces were shorter. I just started crying. I text Sharon and told her I was not happy with the service and she said come back and Lonni will give you credit. I asked her if I should put more conditioner on my hair that night when I shower and she said your hairs been through a lot and just leave it. I am not sure why she acted like there was no issue when at the sink or at her chair or why staff was acting like it was the best thing they ever saw. This deeply troubles me as it appears they were all not being honest to what happened. I went back next day and got credit for the service and Lonni gave me a small bottle of leave in conditioner mask and a bottle of oil for no cost. I thought that was nice and Sharon also stated she would work with me doing conditioning treatments until hair better. I still have the texts, Sharon actually stated in one text please don't hate me. Lonnie stated she called 5 other shops and a dryer could not do this in 1-3 mins. I am not sure if she called the other shops that are owned by them. I called a few shops one in NY and they stated it was over processed and should not have been under dryer at any time or at any of my appointments. See full review on their Facebook page.

Easy breezy. Go in get what you need and fast checkout. They sell all of the upscale hair products…read moreyou need.

Great selection. Nice customer service Found everything…read more Amazing selection Very friendly owners

Wanted to buy a wig, but was not allowed to try any on. I understand the health concerns since…read morecovid, but covid is long past and I would not be allowed to buy and return it .