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    SEPHORA inside JCPenney

    5.0 (1 review)
    Open • 11:00 am - 7:00 pm
    Updated over 3 months ago

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    10 months ago

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    The Lombardi Plastic Surgery Center - Occlusion

    The Lombardi Plastic Surgery Center

    3.4(49 reviews)
    1.0 mi

    I went into the office today in Sea Girt for a 12 o'clock appointment with Kim Clemente and was…read moreasked by the front desk, girl if this was my first time at the office. I told her no, that I had been there before yet she wouldn't believe me, asked me if I had the wrong location and then finally realized that it had been a few years and that they didn't transfer my profile over. From there, I was standing at the front desk, waiting for forms to fill out, watching her print out documents and clicking on her computer, but she continue to ignore me. After five minutes, I just took a seat, as I figured that I didn't need to do anything. It would've been nice for her to let me know that I could sit instead of standing there. Eventually, I was taken into a back room where I was asked again if this was my first visit. It had been several years since I had been to the office, so the tech suggested Kim evaluate me before moving forward. I agreed. She took a few pictures and then proceeded to walk a few steps behind me and make work phone calls. I find it odd for techs to be making Work phone calls in the same room as a waiting patient. Eventually, she walked out the back door and I was left sitting in a room that had to have been about 75 to 78° in temperature. I'm not sure if their air-conditioning was working, but it was boiling hot in the office. By 12:20 pm I had had enough, and decided that this was definitely not the atmosphere I wanted to get any sort of aesthetic procedure done. I walked past the room where Kim was sitting with a patient chatting and told her that I was leaving. She followed me out of the office to apologize for my experience and let me know that she had lost a friend to a car accident and she was discussing that with her longtime patient. While I have sympathy for her loss, I don't have time in my work schedule to accommodate for her personal life. There is a time and a place for these conversations. I needed to get back to work for a business meeting and there was no consideration in her mind for that, which is why I will not be returning to this practice.

    Both Nicole and the front office made me decide to NEVER go here again. I don't think I have…read moreencountered one person behind the front desk who has customer service skills. Every time I interact with someone over the phone they sound like I have somehow inconvenienced them. It's ridiculous that their email address and submission form on their website are advertised as ways to get in contact with them when no one responds. I spent well over a month trying to obtain written information on the procedures I have gotten done over the years as something had changed and I had an allergic reaction after my last appointment. Despite this, there was still no urgency on the front desk's end. When I called the first time I was told I would receive a response to my email and it never happened. I called again a few days later and the same thing was said and I still have nothing. Not to mention both people I spoke with were far from friendly or helpful. The poor customer service, as well as countless issues I have had with my filler and premature migration, is what made me switch practices. Nicole told me that my filler migration was my fault because of my anatomy. What's insane is she still offered to add more filler if I wanted. I received a second opinion from someone much more experienced and learned it's a technique issue and based on pictures I have, I had migration VERY early on. Nicole made me pay to get it dissolved when the migration wasn't my fault. Nicole also not only injected me with an active cold sore which led to an infection, but I had a scary occlusion because of her work. Her lack of patient education and one size fits all mentality is scary. Please do your research before coming here. I had one awful experience after another and am now with the most incredible injector elsewhere. I will never recommend this practice to anyone.

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    The Lombardi Plastic Surgery Center - Friendly Staff

    Friendly Staff

    The Lombardi Plastic Surgery Center - Office Entrance

    Office Entrance

    The Lombardi Plastic Surgery Center

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    Sephora

    Sephora

    1.8(4 reviews)
    0.0 mi

    I admit it: I'm a 25 year old woman who has never gone into Sephora before. Until now anyway. I am…read morea creature of habit and stick with what I know and like so I never had any reason to venture in that shop. I went in there during a quiet part of the evening, there were no customers that I could see aside from myself. While it was nice looking at and testing things on my own, I was surprised that none of the employees offered to help me or ask me questions. Most shops at the mall if you even so much as look in their direction while in another store shout across the room asking if you need assistance lol. As I was checking out, the cashier was quiet and seemed somewhat disinterested however I did think it was incredibly nice of her to offer me a free, small "birthday" sampler even though my birthday was several months ago.

    I've been to this store many times and spent a lot of my hard earn money. I came in to EXCHANGE a…read moreproduct that was RECOMMENDED to me by an employee who colorIQ me. After using the product and noticing that I was ORANGE when I went outside I was totally beside myself. I tried to make it work because I didn't want to return it, btw I've NEVER returned anything to them. So I come I'm and they look up my purchase and she was also, nice enough to find my CORRECT color. But once i got to the counter her tune completely changed she asked her coworker what she should do and she told her make ur own judgement. That was fine with me i wasn't RETURNING anything just swapping out for the CORRECT shade. But since it was past 2mths she wasn't able to help me. My next question was so I'm supposed to walk around orange?? Her smart remark was a shoulder shrug. I was absolutely disgusted! I told her to just throw the product out and walked out empty handed. I would never again shop here or any other Sephora if this is what customer service is to them.

    SEPHORA inside JCPenney - cosmetics - Updated September 2026

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