Hi, I decided to leave this review after see the PROS AND CONT from Braces By Garcia. I like the team working in Menifee they all very nice and helpful. Dr. Cruz is nice and very professional. Dr. Garcia is NOT nice and not even has patience with patients! He NEEDS TO WORK HIMSELF IN BE MORE PATIENCE and take more time with them. DOESN'T matter he owns the Clinic, he must be more nicer. Everyone else are nice and the ladies in the front office are wonderful! Just Dr. Garcia MUST BE MORE NICER AND TAKE MORE TIME WITH US! read more

Really appreciate the quality of care and consistent follow up with my 13yr old daughter who has been a patient now for the last year.

They emailed us with a written quote not once but TWICE. When we went in to start the treatment, the sales lady said she would not honor the quote because the person who sent the quote was in training and made a mistake. The sales lady is shady and untrustworthy. read more

The staff at Braces by Garcia were very friendly. Shelby was extremely nice and she did a wonderful job with my daughters braces.

I've had the best experience here and the prices are very good. Shelby is our favorite hygienist she is amazig and super friendly.

Poor communication. I will write more later. I'm too upset right now. Two bad experiences with them thus far. Our actual dentist referred them and I will be calling them too. So disappointed. read more

Amazing staff and great patient treatment. Fast and thorough. Bianne was great with my daughter.

We loved using Braces by Garcia for our kids' orthodontic needs. The whole staff has been friendly, accommodating and really aims to take care of their patients. read more

Very friendly staff and almost no wait time as we were called in quickly! We were received with friendly smiles

After experiencing Dr Garcia for three years, we are not fans. Here's why, several reasons: 1) My son has an exceptionally small mouth, so taking the mold to send to his insurance for approval was a challenge because the mouthpiece is so large. Especially at this time when he had the overbite, it was impossible for him to open as wide as they were demanding. His lips literally don't open that wide. Staff told my son repeatedly that he wasn't trying hard enough and if he couldn't open big enough they'd keep having to do it again (as if that helps). After repeatedly trying to shove something that didn't fit and making him cry, I learned that all they had to do was cut the plastic device down the middle to make it smaller. They finally did that and were able to do the mold. 2) Dr Garcia initially quoted pulling two teeth and getting braces for 3 years the proper solution when we had expensive insurance. Before getting the braces, his insurance changed to IEHP. When we went back to sign up for braces, suddenly Dr Garcia's solution changed to braces and jaw surgery. I was shocked. Surgery?! I reiterated that he'd previously said just pulling two teeth and braces was the plan. He looked flustered and backtracked to that original plan. My son never needed surgery. 3) When I'd sit and observe techs while my son would get his bands changed, I watched staff working on other kids use the dental instruments they were using to also open the drawers the rubber bands etc were in and then put the tools back into the kids' mouths. Gross! 4) Staff repeatedly misgendered him, we had to freq correct them on pronouns. No one is so daft they constantly forget your proper pronouns in one conversation, it felt purposeful. 5) When it was finally time to get my son's braces off, Dr Garcia did it. He was anxious to get it done fast because they were behind and everyone was going to go to lunch. So he took over the task of taking the glue off of my son's teeth and began really rushing the job. He told my son to raise his hand if he was causing him pain and he would stop. Because he was rushing, he was sanding my son's teeth for way too long/hard without lifting the tool, which causes the tooth to become hot and hurt really badly. So my son raised his hand and jerked in his seat, I could tell he was in pain. But whenever he raised his hand, Dr Garcia kept going anyway, saying he knows it hurts. So then my son is in tears and holding onto the seat with white knuckles. I stopped the doctor said, "he's raising his hand!" and my son said, "Why did you say to raise my hand if you weren't going to stop!?" Dr replied he knows it hurts he just had to keep going anyway so he could get it done. All this so he could get to his lunch break. I'm so glad we never have to go back there again. They present in the lobby as a great office but when it comes down to treating the kids well and operating ethically, that was not the priority from our experience. read more

We sent 3 kids through BBG. It was a great experience. Dr. Garcia and staff were friendly and accommodating. Our kids teeth ended up awesome and we couldn't be happier. One daughter's teeth were WOHHH before treatment and they look beautiful now. It was sad to say goodbye, but every time I see my kids smile, I know who to thank. read more

i got my braces and i love them they are so kind and sweet i love their kindness they treat you so well they have so much respect i love them read more

I feel like they charged us once for something and other stuff but they really did great on my smile. Hopefully in the future with braces from all orthodontist companies, we won't have to use retainers anymore. 4 stars. read more

It was a great experience. My son started braces when he was 10 years old. It took 2 years to finish. He went for check up every 6-9 weeks. Our wait time was 2min. to 10min. every time, so easy in and out. Clean and welcoming office. All orthodontists, technicians are friendly. Did a great job to explain what he needs to do to take care of his braces. Comfort my son and make sure he is ok every check up. We are happy with his result. You can see before and after with my photos. I will recommend to my friends and family! read more

Braces By Garcia - He is done with 2 years braces! - Orthodontists Near Me - Temecula, California

Nice and clean facility! All of the employees at this location are super friendly too!

He used to be good when he only had one location. Now that hes all over he doesn't care about his patients. Now its get in get out-Spend your $$$ elsewhere. Find someone who cares about your smile not about lining his pockets. You missed the point Dr Garcia! read more

Dr. Garcia's office exceeded all of my expectations. I had two boys who really struggled even opening their mouth. But they had some very complicated circumstances. They were able to pull a tooth out That had grown closer to their nasal cavity because they had extra teeth that pushed tooth back. Since my kids had sensory issues, they had assigned a very specific individual who was incredibly patient. A chain was used to bring the tooth down. I was able to make payments, the office was very supportive. Absolutely best service and pricing. read more

Love this place!! Braces by Garcia was recommended to us by a friend and I'm glad I listened. The entire staff is super friendly, and caring. Appointments are easy to get when you have a broken bracket or anything you need work on. The sign up process was fast and easy to understand. We discussed everything and they got started on my daughter the same day. She has had her braces now for almost a year and a half and we have had zero complaints about anything! Dr. Garcia is friendly and kind! Happy we chose this place over many others in our city. read more

Came here for a consult. I had 3 consults lined up but Braces by Garcia seemed most practical and honest. He monitored my daughter for free for close to 2 years before he felt she was ready. I wanted to wait until her baby teeth feel out and he wanted to monitor her to make sure that if something was going crazy, they could intervene without all the extras needed. Everything was included in the price and they take monthly payments (no interest). Every time my daughter went in, she was seen in a timely fashion and all concerns were addressed.she never broke anything, not even a bracket. They did an excellent job from start to finish. She just got her braces off and her teeth look amazing. I will Be returning once my son is ready. Highly recommended. read more

Braces By Garcia - Completed smile - Orthodontists Near Me - Temecula, California

Great service and amazing staff. Highly recommend! Every time I take my daughter it is a very smooth process and it is efficient and quick. read more

Throughout my son's entire treatment, the staff and their care were great! We didn't have a single issue throughout his 18+ months of treatment! And his teeth look great! The office is very clean and comfortable and the staff has always been very friendly and on time! read more

I was referred to dr. Garcia by our family dentist, whom we love, for my son to get braces. When i contacted the office, they were extremely attentive and communicated via email and text which was very convenient. Before making my appointment, I sent copies of my insurance cards and the confirmed they got them. During one of my appointment reminders - I asked "did you find out what percentage of the braces my insurance covers?" I was told "we will go over the particulars once doctor completes his examination." That seemed reasonable. I took the day off work, pulled my son out of school early and went for the appointment. Between waiting and the exam, the process took 45 minutes. We were then taken to a room to go over the financials. At this point I was told they do no accept my insurance and was told that despite that they are happy to finance the treatment costs. I said I sent the info ahead of time and asked why wasn't I told prior to coming in. Her answer was simply "sometimes we don't check until the day of the appointment." As a private business, you have a right to accept or not accept insurance. I respect that. I sent the insurance. I asked my share of cost. At any point they could have told me, we don't accept your insurance and then allowed me to decide if I still want to come in or not. Even if you didn't check my insurance until the day of, you could have called. I was getting constant communication via text and email to schedule and remind me of the appointment. Mind you none of these were automated because I was able to ask questions and chat with the representative on the other end. Maybe the doctors are good. But this is not an ethical way to run a practice. This was a game. read more

The staff is very friendly and helpful , I recommend you guys try them out they are very clean and fast

The woman in charge of financing lacks customer service skills. She ran through the costs very quickly and I had to ask her to slow down. She seemed irritated. Then I had to ask her to give it to me in writing. When I asked her about the particulars she seemed irritated again. I look white. I am indeed Hispanic. She made a comment she thought I didn't hear, But I do not want to get into that. Then I asked about the retainers for life but it is very misleading because there is a co-pay attached to that which is not written down on the paper that they give you. Bottom line is I'm sure the doctor is nice and the staff was very courteous but that finance lady is so rude. Before I take my daughter there I would like to make sure that I will not be dealing with her in the future. Oh and the paper is misleading. The whitening isn't included and the free retainers aren't free read more

Braces By Garcia - Misleading inclusions (that's my writing) Rude finance specialist - Orthodontists Near Me - Temecula, California

This place is awesome. They are personable and quick. Their communication and service excellent. My kids love coming here and feel comfortable. read more

did a good job with my sons smile, huge transformation. Definitely recommend and great customer service

I like to start by saying thank you Dr. Garcia and his wonderful staff for their top tier professionalism and for making every appointment this past year super easy!! The office is clean, the staff and doctors are great! I started my Spark Clear Aligners treat September 2020 and it ended in October 2021, and let me just say my results are BEYOND AMAZING! I am so happy and satisfied with my results, my confidence level definitely sky rocketed now that I have the results I've always dreamed of! Treatment was so easy and every appointment I went to the staff made sure I understood what was going on. If you're thinking about getting clear Aligners I recommend going with SPARK because their Aligners are thinner and less noticeable when you're wearing them compared to Invisalign. Thank you to everyone at Braces by Garcia! You all are the best!! I love my new smile more than ever now! read more

I got my braces removed here and got candy best experience of my life read more

If I could give no stars I would! My daughter got her braces here and we had the worst experience ever! When I say your just a number and all they care about is your insurance and taking your money Im not over exaggerating. We used our insurance which paid 50% and we paid our portion in full. Half way through treatment my husbands insurance switch (with no gap) so I gave them the new info. Then months later I get a text from Kim stating we owe approx $600 because insurance didn't pay the claims submitted. We'll come to find out they never submitted the claims till months later to the new insurance. Then I had to call insurance myself and basically do braces by Garcias job cause apparently they don't know how to submit to insurance. Meanwhile I kept getting emails and texts from Kim from their finance office harassing me because they weren't getting paid by the insurance. All they to do was submit the correct info and they would have gotten paid. Never once did I ever receive a phone call! I feel that's so unprofessional. They finally got paid I guess because it says my fee schedule was adjusted and our balance is zero. I was ready to take them to court. They are a rip off! And btw the retainers for life that you pay a chunk up front for are $40 each which they don't tell you! I will Never recommend or use them again. They were nice on the initial visit then it was all down hill from there! I learned my lesson for sure and hope this review atleast helps someone else. Find someone where your not just a number. read more

I gave stars only because that is the most I could give. Convenient location near the mall. Great and Friendly staff and a very nice office. My daughter needed retainers and her previous Ortho left the area. We called a few places and I could tell right away Braces by Garcia was different. They were knowledgeable friendly and had a desire to help. Prices were very fair. We chose the lifetime retainer package. I highly recommend this place. Simply the best!!! read more

My teenager did braces with Dr. Garcia in 2018/2019. I chose Dr. Garcia based off the excellent reviews and I felt he was a good fit and experienced enough for her semi complicated case. During the course of treatment she was seen every 8-10 weeks at times, so sometimes every 2+ months. The total cost of the case was 6,000 + insurance paid 1500 so my out of pocket was over 4,500. Braces were taken off before treatment maturity because he felt they were almost ready to come off and right in time for a milestone birthday. We could have kept them on longer... They have 2 locations, Temecula and Menifee. They also take Denti-cal (medical) for complicated cases. The office was always busy but employees were still welcoming. If I could go back in time I would chose a smaller private office where the patient is not just a number & dollar sign. For the price I paid I feel that my child could have received better treatment and better outcome. read more

Great spot and great location! Dr. Garcia is amazing. If you are looking for better looking teeth, you will want to visit Braces by Garcia!

Great staff. Wonderful office. They use Spark for clear slingers instead of Invisalign. Some discomfort for the first few days which is normal I'm sure. The plastic might scratch a little. Will get someone to look at it at the next business day I'm glad I came here for orthodontic treatment! read more

Dr. Garcia has really high prices, so I expected my 16 year old daughter to have straight teeth by the end of her two years of wearing braces. Garcia's partner orthodontist took off my daughters braces early before her teeth were straight. When I called, both Dr. Garcia and his partner did not want to make things right. I need to get an attorney. I would not recommend using Braces by Garcia. read more

Went in to get new retainers. The office staff was very friendly and accommodating. Once in the chair. I was greeted by Dr. Kinser who was very helpful, and even tried to save me money by fixing my old retainer. I opted to get a new one though. I was also welcomed by Dr. Garcia who came In Just to introduce himself. All in all, they were all very helpful and got me what I needed. read more

At fist everything was great. Staff friendly, Doctor nice, scheduling a breeze. Until it wasn't. Appointments were hard to work around our schedule, staff started to feel short and like we needed to hurry up so the next patient could get in, and Dr. Garcia seemed like he had more important things to do. The one appointment I could not accompany my daughter, due to COVID, she came back to the car with cotton still left in her mouth and bleeding from when Dr. Garcia cut her gums. When it was time to take her braces off, I had to remind them to take off little knobs on the back of her teeth. Then at my daughter's next dental cleaning, they informed us that there was still cement left in her teeth. At her retainer check-up, they failed to catch her broken permanent brace they put on the back of her teeth. They just said everything looked good and sent us on our way. When we went back to get the brace fixed, Dr. Garcia said she didn't need it since she was getting a frenulectomy. I explained that she wouldn't be getting that done for 5 months. He just adjusted her retainer and said to make sure to put them on every night. I had to remind him to at least take off the cement from the back of her teeth then if they weren't going to have a brace there anymore. When we left, my daughter looked upset. She let me know that he nipped her gums again and that she could feel that not all the cement was taken off. In the end, I decided to make an appointment with our dentist to get the rest of the cement taken off, like they did for us the last time. Braces by Garcia can also perform a frenulectomy and whitening but we opted to get both of these at our dentist instead read more

Love Dr. Garcia and the whole team. They have been nothing but the best in taking care of my two kids. Appointments are always on time and everyone is fast & efficient without compromising on bedside manners. The decor and incentives for the brace wearers are fun and exciting. There's Keurig coffee/tea for adults, too. I am OCD with cleanliness and the team is always cleaning/sterilizing right after a patient. The whole office also is clean and tidy. And price quote is the best when I was shopping around read more

I took my son Geovani for his Ortho appointment. I came in here for the first time, I chose this place by going through reviews. Scheduling appointments was very easy. Didn't really have a wait time. Filled out paperwork and got called as soon as it was turned in.The staff and dentist himself were absolutely great! Friendly, on time and happy personalities. What I loved is the fact that they have stations to brush your teeth ( looks adorable! ) with lots of supplies, rewards stations such as candy and they provide some type of fun bucks . It felt very welcoming. Very pleased with my choice read more

been a patient of Garcia's for 2 years now and i'm happy to say that i got my braces off yesterday! all of the staff there is so friendly and gentle and really have listened and eased whatever concerns i had over the years. this whole process for me has been a dream come true because i've always struggled with my self confidence, due to my smile, and now i couldn't feel any better. thank you so much! i recommend a thousand percent. you'll be in great hands!! read more

I visited the Temecula location for a consultation and ended up getting braces through them! Dr. Garcia is awesome and the office staff is friendly and professional. I appreciate their listening ear when I had concerns or fears. They made this super easy and I feel great. I highly recommend Braces by Garcia. read more