I bought a house that had one of their doors with a number of issues. It is an expensive door that…read morehas a ton of issues in less than 5 years from installation. Unfortunately, the company is just avoiding me. I recommend going elsewhere.

My experience started in April, after finding this company from the Thermatru doors website. This…read morewas after a bad experience with another company in town. Everything was done via phone calls and emails with Ryan Oleary. I was referred to a few installers to get specific measurement. I somewhat expected Mansion Windows and Doors to take care of that; nonetheless we got the appropriate Measurements from one of the people referred to a couple weeks later. Ryan seemed patient with me as I went through the process on deciding what door design etc. All forms signed and scanned back in, check deposit sent and then a long wait. Once they received my door in the warehouse, I received an invoice for final payment, which was a lot more than my initial contract from Heather. It was an error, but I wondered why now heather was my contact.-- maybe just the process. It was corrected, I sent the remaining balance-- they were delayed in confirming receipt. So of course I reached out to them and a different person got back to me. But hey, they responded when prompted. Overall, it was a good experience, but the process could have been better. The door arrived with minimal paint chipped, but thermatru sent touch up paint, because that is expected in shipment. It was installed August 17th (4months later) by the same person initially referred to and ALL IS WELL!

After a long year of searching for the right glass / mirror company to replace an odd shaped…read morebuilder mirror, we found Glass Guru. Out of at least 20 companies we reached out to, they were the only company that would come on site and evaluate the project. I set up an appointment with Marcos, the owner, and he was so nice, helpful and had excellent advice. He took the time to help construct a solution that would stand the test of time and had a low failure rate. This made me realize that the other contractors would have failed in installing this massive mirror (almost 9'x5'). We had a few blips along the way and he had to install 2 mirrors and had ordered another one due to manufacturer's defects. This was devastating to both of our timelines but the team - Marcos, Josh and Diane - were so professional and reassuring about it all. They knew this would be completed at 100% of our expectations and nothing less. They must have come here half a dozen times to quell any concerns. And, Diane was so nice over the phone. We worked a lot with Josh for the follow up appointments and he is a perfectionist. He made sure the wall was ready for the initial and follow up installs as when you take a mirror down, it can be messy and can also rip down part of the wall too. We also had a 3D bump out which made it more challenging. He and his counterpart measured everything over and over and took his time installing. We are thrilled with the end result. They knew they could do this and they certainly did. They are not the cheapest but they are the most thorough and make sure the project is done to satisfaction. Whether you have an easy project or a tough one, this is the company I'd absolutely trust and recommend.

I recently had The Glass Guru of SE Orlando replace three insulated glass panels across two windows…read moreand one double door in my home. The entire process was seamless and stress-free. Josh, the installer, did an outstanding job, he arrived on time, worked efficiently, kept everything clean, and ensured perfect fits with no issues. The new panels (replaced the foggy panels) look great. Excellent communication, fair pricing, and top-notch craftsmanship.

We had a broken window pane which needed to be replaced. We got a quote from one company which was…read morepretty high. Kevin's Glass & Mirror's quote was a third of the cost. My wife reach out to Kevin on a Saturday evening. He responded the next day, and he himself came out on Monday. He arrived on time, was very organized, his work area was exceptionally clean, he did all the glass cutting outside, and had it reinstalled within an hour and a half (which included removing and reinstalling the plantation shutters). He was very pleasant, and we would use him again in a heartbeat should the need arise.

I am very happy to have found this company. Kevin is very honest, reliable, available, efficient,…read moreand his prices are reasonable compared to other companies. This is the second time Kevin has done work on our property and he does not disappoint.

Completely appalled a company would conduct business like this. Workers installed a "custom" shower…read moredoor that hits the shower head?! They refuse to fix the issue and were rude to me and my father. This is unacceptable. Don't put yourself through their unprofessional and rude service.

I requested service because they were recommended was told I would hear back regarding my window…read morenever did unfortunately.

I had all new top-of-line, double paned, and insulated windows installed in 2012. You know, the…read moregood ones that are eligible for a tax credit if you remember to fill out the paperwork in time. (Oh, well....) Anyway, fast forward to 2017 and as luck would have it: Boom! A BB gun bullet hole right in the front -- next to my front door! (Geez!) Obviously the work of a very teen-agery boy, the bullet only damaged the outside pane of glass. It wasn't causing any problems to my home---except for the fact that it was a HUGE EYE SORE that I had to look at for the next TWO YEARS!! That's right. I started shopping for a professional to come and give me an honest quote in 2017. But, like they say; I guess good things come to those who wait because my diligence finally paid off in September 2019. Baldwin windows. Stop looking. Stop shopping. Stop filling out bogus forms online that lead to no more than endless spam and "unknown" phone calls. Just call Tim and he'll set you up and make it easy. I only wish someone had told ME this in 2017! Julie Pickar Luhring

Where everyone else wanted to replace my window at almost $700, this company simply replaced the…read moreballast at a third of the price. Professional and reliable.

These guys did a great job installing our new screen door. It was a custom job and they figured…read moreout how to do it and it's exactly as promised. My only issue is how long it took to receive the product but understand how delivery and manufacturing delays are beyond their control.

We had an accordion patio shutter placed about 20 years ago…read more It has worked out perfectly throughout the years. Lately, some of the rollers that hold the shutter in place have become loose and a couple of them had broken. I called Sun Barrier and asked to have someone come out and take a look at it. The unbelievable happened next! I was told that one of their technicians was in our area that afternoon. Brian stopped by a few hours later and evaluated our situation. He advised us that new rollers should be placed on the shutters to make everything run smoother. Brian looked at his calendar and called into the office and said he could be here tomorrow morning! He and James arrived right on time and started to work. In only a few hours, they had the shutters back in place with the new rollers working even better than when we first got the shutter 20 years ago. My wife and I watched in amazement as Brian and James worked together as a team to get the job done. Now we have accordion shutters that work perfectly. Thank you, Brian for understanding our problem, knowing exactly what to do and getting the job done perfectly.

Great company! Fast, friendly service with quality product. Called them out today because a lock…read moremechanism on a slider they installed in 2016 was failing. They came out same day and fixed the problem, no charge fully covered under warranty.

We have been very happy with Baxter Windows! We got quotes from Anderson Renewal (super high) and…read morealso Window World (cheap and really poor reviews) and then Baxter. The owner Nathan has been super involved from the start. He even met us at the showroom on a Sunday to answer some questions as it was the only day my husband and I could meet together. Nathan helped us decide, didn't try to up sell us to higher priced windows we didn't need, explain the track record of the brand of windows we chose, and was involved during the installation to ensure everything went well. Overall we are very happy with the windows, the quality and the installation.

After six years of thinking that our sliding glass door was supposed to sound like gravel dragging…read moreacross glass, and building up our biceps just trying to get in and out the door to the back patio and the barbecue, we finally thought to look up sliding glass door repair to see if someone could help us make the experience a little less painful. Dillon not only answered the phone immediately, but he also arranged to come out very soon, and an hour later, our sliding triple glass doors were quiet and smooth and could be opened with two fingers. Like a brand new... Who knew? So glad we called, polite, professional and efficient. A new set of rollers and the tracks being cleaned... He even installed a new lock catch to make it work more smoothly. Excellent quality work, exactly as advertised and promised. Would recommend them anytime! Completely refreshing to work with a company that does exactly what they sell they'll do and does it so well and for a reasonable price.

What an awful Experience! Michael came to fix the rollers on my door about 2 weeks ago. He charged…read moreme a $175.They started squeaking several days after he came. It took me almost 2 weeks to get him to come back to fix it.He came and told me there was dirt under there and that he was going to charge me another a $120 to Clean it.. I called someone else, who told me that the Rollers he put on were defective. Michael either doesn't know what hes doing, or hes a scam artist.