the guy was nice but when i gave my car to them to change the air filter and when they gave it back, my carplay was broken. after i asked them about it they just deflected responsibility and said "we didn't touch it, it was broken before. you can fix it yourself." after i got home and took a look at it, some of the fuses were out of place and I ended up having to fix it myself. read more

I went online & was able to get a same day appointment. Once I was there I asked about my tire sensors. They tested them and called me to let me know the status. I went ahead and approved the replacements of the sensors. Overall, they took good care of my vehicle. I'm very happy with the service and would go back again. read more

I cannot praise this place enough. I spoke with Miguel who provided the most amazing customer service!! I unfortunately had a flat tire, took it to Costco who said the tire needed to be replaced but wouldn't have one available until 5 days from now, however this is the only car I own and I had another tire in my trunk however due to it not being a Costco tire they could not put the wheel I had on that tire. They recommended I go to this break masters, they would be able to do it. Miguel reassured this could be done in less than 20 minutes. As soon as I dropped my keys off they put my car in. And for less than $30!! I am SO THANKFUL they were able to get it done so quickly I was stressing so much because I have to work and this is my only car available to me. I will take my car here many times if I need to because their customer service is everything! read more

Brake Max West on Silverbell. Told them I thought the starter (expensive) was failing. They said the clutch needed adjustment and clean battery terminals. They could have ripped me off big time. And work done very quickly. And good driver took me home and brought me back. read more

Very helpful team! I scheduled an appointment ahead of time and had my car serviced in a timely manner. They have a waiting area towards the back in case you don't want to go to Costco. Their waiting area has a TV, restroom and drinking fountain. They were able to beat my oil change price that I normally pay at Thoroughbred Nissan. You can find coupons on their website as well. read more

Traveling passing thru, Had such an amazing experience. Great customer service and very professional. The gentleman that attended to us was very helpful. Thank you read more

I initially brought my 2018 Ram Rebel Hemi to Larry H. Miller to have the exhaust manifolds fixed due to leaking because the manifolds warped and snapped bolts off into the engine block. They wanted almost $1600 just to replace gaskets, bolts, and to remove broken bolts from head and they were going to place my warped manifolds right back on my truck ‍. I decide to try Brake Max because my job is close to them. All I can say is they did an amazing job removing warped manifolds and extracting the broken bolts. They also allowed me to bring in the new manifolds I purchased from Amazon to place on my truck. My truck now sounds GREAT again and Ernesto and the amazing mechanics answered all of my questions. They charged me $707 for the exact same job Larry H. Miller Ram wanted more than twice that amount!. I highly recommend this Brake Max location!!!! read more

Don't expect good service here... Expect EXCELLENCE! I had reserved an appointment at 0730 on December 27th for the 1670 E Tucson Marketplace Blvd Tucson AZ 85713 location. I failed to get to it on time. Called in and spoke to Ernesto to give him a courtesy heads up that I couldn't make it at that time and requested if they had a later opportunity that day I could book. They did... Having used and become completely fed up with the Care Care Center on Davis Monthan AFB, I sought out this Brakemax in the hopes that their Hunter balancing machines were new. The facility on Base was beyond terrible in function and execution... enough said. Both Ernesto and Eddie communicated that the machines were in fact brand new, in proper calibration, and GTG. On a Friday morning at 0900, I ordered a full alignment and to due full 4 rotate and balance actions. The car, a 2009 Altima, rides like a BMW now. Can't thank this facility, Ernesto and Eddie enough! GREAT JOB guys! - Shout out to Robert, the technician who conducted the work. Job well done good Sir! Thank you. I now can drink my coffee in my car instead of holding the horse reigns from trying to jump off the trail... read more

I always come here for my oil changes and any maintenance that's needed on my car Veronica the receptionist is very customer service oriented and polite I feel like the workers and mechanics here are very honest on what you need to be repaired, which is why I like coming here. Shoutout to the Mechanics Santos and Luis who worked on my car and did a great job. Will definitely continue my business with this BRAKEmax. read more

"Bait and switch" is alive and well at Brake Max. Online quote and set appointment - counter guy dismisses it as 'that never works,' schedules me in personally and when I show up tries to jack me for 150% of the original quoted price. Uhm...f/u brakemax read more

My car was making grinding noise, took it in they said it was the brake pads. Replaced all four and the car still made noise, they said it was the bearings and what not, had that changed too. Annnd stilll the car was making noise when braking. The latest visit now they where saying it was the brake rotors. I decided to fix that myself to avoid over paying, and that seemed to have helped. I have spent about 1k on "problems" that seem to not been fixed. Staff are friendly and they seem to get the "job" done in time. But yes, they seem to charge for things that maybe are not the issue or maybe over-price. I would only go there for oil, filter, and perhaps tire changes. read more

in May 2023 I took my 2016 Jeep in for an oil change and to have them check everything out good telling them I would be driving 2,500 miles across the country. They replaced a belt, my rear brakes and rear suspension bar. In August 2023, I took it to Midas for a PA state inspection and found that my front brake pads were so worn that the rotors were ruined, my struts needed replaced AND a control arm and ball joint were ready to fall apart which would have caused the wheel to fall off. Thank God I made it across the country safely. read more

I made an appointment online for 10:30am and my car was accepted immediately with no wait. The online process through Brakemax.com to make an appointment was seamless. The staff was very attentive to myself and my car. They brought to my attention some needed repairs and provided me a cost estimate. I will continue to bring my car to this Brakemax location for future services. read more

Brought our 2013 Honda Accord to BrakeMax in Tucson by Costco on Marketplace for a full tune up. I'd have to say they did a great job in a short amount of time. The employees were professional and knowledgeable. This location is organized, knew how much the job would cost me and did not hard press to sell me more. Yes, all said and done spent a lot of money but as I drove my car home, I knew I took it to the right place. read more

They will try to rip you off. Brought my car here for an oil change and a brake inspection. They quoted me almost $600 for front rotors and brake pads due to "extra labor." They said my rotors were below spec. I ended up doing the brakes myself, the rotors were still in good condition and the "extra labor" they quoted me an extra $170 was two screws holding the wheel bearings that needed to be unscrewed. That's it. Be cautious when you come here. Many mechanics will try to sucker you out for more money. Do your research and find an honest mechanic instead. read more

I am extremely disappointed with Brake Max and will likely not be returning, even though I have paid for lifetime oil changes. I have been taking my vehicles there for over 20 years (first the west side location and then to the Tucson Marketplace location). Over the last few years, I have had them recommend repairs and services that weren't needed. On the most recent trip to get an oil change, I was told that I would need to fix a cracked suspension arm - $1,300 worth of repairs. I took it to two other mechanics and they both said that there were no cracks and no repairs necessary. Shame on Brake Max! I will no longer recommend Brake Max for any services, which is unfortunate, because I was a loyal customer. Your company has prioritized volume and money over quality and trust-worthy service. read more

The mechanics here have the WORST customer service I've ever had to deal with. I took my car for a small service and they tried to tell me my car needs a whole new engine. HE didn't even call me back to tell what work the car needed ,I had to call back 5times in 2 days. That's unacceptable. I'm paying you for a service not stick ur thumb in your asshole dude. They do not want to help you. And if you get the manager SEAN he'll probably have a shitty attitude when you're asking fo assistance or help. DO NOT take ur car here , they returned my car w the air filter in the passenger seat???? Like whyyy?? Why did you choose to not put that part back?? Don't waste your time, they'll just be rude and over charge you for diagnostics. read more

Fast service bring in my work truck was able to complete the service needed and fixed the check engine issue will be coming in the future here for any other repairs need for our vehicles. read more

Going on over 30 mins past the time they said my vehicle would be ready. I periodically went to check the car and mostly everyone in the back on their cell phones. read more