Massive thank you to Ashley & Team for taking care of our vehicle today. Super quick, checked lots…read moreof stuff, and I was in my way before you could say Take 5 Oil Change is the best!

Quick service! Workers went out of their way to make sure I was comfortable and taken care of…read more This place does extra just to make sure everything is good. (Added some coolant and replacedmy oil filter. This all came with a oil change). Thanks!

The guy with the elm street tattoo with scream tattooed, he is so nice. Really such a nice guy and…read morehe got my appointment started right away. Hes awesome. I dont expect hard working men working in heat to be nice to me, i could care less because its hard work, but him being really nice was really awesome. He got me a $99 alignment. 10/10 so i will be back here. I have only been going to breaks+ for like 2 years.

The guys are very helpful and willing to help. Always go there to have them check my tire…read morepressure.

Had something hit the under of my vehicle while driving yesterday. The car started making a weird…read morenoise. Had my wife call Firestone. The gentlemen that answered was super nice and friendly. We were able to get scheduled for their next available time for a diagnostics check for the car. They even checked the alignment for free. It is 9.99 for a diagnostic check. After all said and done. The gentleman upfront let me know that the noise that my vehicle was making was from the heat shield getting loosened. They were able to fix it for me at no charge since it was an easy fix for them. Not only was the gentleman up front was super helpful, friendly, respectful, patient and funny. But the team also did a great job and were very welcoming as well. I would recommend this place. They definitely gained a loyal customer after today's service.

DO NOT TRUST THIS LOCATION - REFUSED WARRANTY & PUT MY CHILDREN AT RISK!!!…read more I went to Firestone Complete Auto Care - 51st Ave & Baseline for a tire issue that was clearly covered under my Firestone tire warranty. One of my front tires had exposed wires, and the other front tire was beginning to show wire as well. I was within the warranty timeframe, and I also had a nail in one of the tires. Despite all of this, they refused to replace the tire. I explained to them that I have children who I transport to school in this vehicle, and that driving on tires with exposed steel wire is dangerous and unsafe. They did nothing to help. Instead, they performed an inspection and tried to scare me into paying for unrelated services, making recommendations for other work on my vehicle which is already in good condition while completely ignoring the actual safety hazard right in front of them. Let me be clear: * Exposed tire wire is a serious safety issue * Firestone advertises tire warranties for situations exactly like this * Refusing to honor that warranty while allowing a customer to leave on unsafe front tires is irresponsible and dangerous I left feeling dismissed, unsafe, and shocked that a company would jeopardize the safety of a parent and children while still trying to upsell other services. This location failed to honor their own warranty, failed to prioritize safety, and failed as professionals. I will never return to this Firestone, and I strongly warn others especially families to go somewhere that actually values safety and stands behind their warranties.

Our trip was saved with an AC issue they fixed . Quick & wonderful service!! Would definitely…read morerecommend.

Brandi and her team were amazing from first request for quote to the day my motor mounts were…read moreinstalled! I used my warranty and they handled all the paperwork! Everything was effortless and very professional and friendly! Now we have our mechanic and oil change placethank you

Luis in the auto shop always takes care of me and my wife. We needed a tune-up, transmission flush,…read moregas treatment, and oil change for our black Honda Accord. As usual, we were in and out within 1.5 hours. Above and beyond service as I suspect they were able to fix my driver-side window that was causing me issues over the past six months. We typically use synthetic for this vehicle. Earlier in the year we were able to do an oil change with Valvoline Instant Oil Change on Baseline near the 202 Extension (new location). We were charged synthetic prices but our oil change sensor had us at 10% within three months with limited mileage - more or less, we weren't given synthetic, but charged as if we were. This has never been the case with the shop at Super Star who we've been using for at least 5 years.

They say the ultra package is supposed to have full service vacuum, wipe down the windows, and use…read moreconditioner on the interior sides/dash but none of that was done. I asked the attendants before each car wash at two different locations and they confirmed this but nonetheless, at the end of the wash I had to ask why they didnt vacuum, or even wipe down anything with a simple wet rag and not even conditioner. The manager lied and said he watched them do it. Lol i was speechless. There was literally crumbs on my door rail, on the floor, and still smudges on my dash and around the outside of the cupholder. He said that needs a full detail. Something that two attendants confirmed were included in the service they just sold me a day prior actually needs a full detail... amazing. I tipped the attendants but I regret it. Anyway, they are a complete scam. They also won't give you the online price so beware of that when shopping around. The prices are actually $15 a month more than advertised. Also, if you're the customer service team and you're reading this. Please don't comment to email in. We all know that takes forever and the person who replies doesn't care.

I went here for a brake inspection on my high mileage vehicle. I was prepared for the news that I…read moreneeded a complete brake job, front and rear. Instead I was told my brakes were fine and that the fluid was also. This was a great surprise. I really appreciated the great customer service and totally honest evaluation. I will be back here for work I would have otherwise taken to the dealer. Highly recommended.

Highly recommend getting your car serviced here if you are in the South Phoenix area. Service was…read morequick & will be a returning customer! I originally went in with a list of services the dealership insisted were needed on my car, but after inspection at Brake Masters found out a lot of those were unnecessary and my car was in way better condition than expected. The customer service from Loc was the cherry on top for me. As a young woman, getting your car serviced can be intimidating and not a good experience, but I felt welcomed and was spoken to like a human. I very much appreciated the honesty which ultimately saved me a lot of money!

a bunch of Sharks!!! trying to charge dealer prices. what a joke of a store…read more Stay Away from this Business

These guys are always taking care of me and making me feel like I'm priority and taking good care…read moreof my car very confident and won't scratch my new wheels Jaden and Dean are some good hard workers and if you want work done have them do it

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.