I will definitely keep coming back to this location! Robert assisted me and was AMAZING!!! He was…read moreextremely knowledgeable while providing exceptional customer service. He was so friendly and made the whole experience easy and comfortable. It's clear this place truly values their customers everyone here is honest and just genuinely kind. Ethan and Sydney also helped with the oil change and did a great job as well. The whole team made the visit a positive experience. If you want great service and people who actually care about their customers, everyone should come to this location! Forever customers Clarissa and Booker

Sydney, Robert & Ethan are fantastic and efficient! Sydney…read morewas kind to explain and show the parts that needed to be changed. Robert did a fantastic job under the hood and Ethan did a fantastic job under the car and skid plate area. Will definitely be coming back. Highly recommend!

Massive thank you to Ashley & Team for taking care of our vehicle today. Super quick, checked lots…read moreof stuff, and I was in my way before you could say Take 5 Oil Change is the best!

Went in for full synthetic oil change on off hours and it took 30min+. Crew seemed to be moving at…read morea glacier speed fumbling tools around unable to properly explain differences in oil service types. Using off brand oil and charging almost name brand prices is prob why I won't be coming back :(

The guy with the elm street tattoo with scream tattooed, he is so nice. Really such a nice guy and…read morehe got my appointment started right away. Hes awesome. I dont expect hard working men working in heat to be nice to me, i could care less because its hard work, but him being really nice was really awesome. He got me a $99 alignment. 10/10 so i will be back here. I have only been going to breaks+ for like 2 years.

The guys are very helpful and willing to help. Always go there to have them check my tire…read morepressure.

Had something hit the under of my vehicle while driving yesterday. The car started making a weird…read morenoise. Had my wife call Firestone. The gentlemen that answered was super nice and friendly. We were able to get scheduled for their next available time for a diagnostics check for the car. They even checked the alignment for free. It is 9.99 for a diagnostic check. After all said and done. The gentleman upfront let me know that the noise that my vehicle was making was from the heat shield getting loosened. They were able to fix it for me at no charge since it was an easy fix for them. Not only was the gentleman up front was super helpful, friendly, respectful, patient and funny. But the team also did a great job and were very welcoming as well. I would recommend this place. They definitely gained a loyal customer after today's service.

DO NOT TRUST THIS LOCATION - REFUSED WARRANTY & PUT MY CHILDREN AT RISK!!!…read more I went to Firestone Complete Auto Care - 51st Ave & Baseline for a tire issue that was clearly covered under my Firestone tire warranty. One of my front tires had exposed wires, and the other front tire was beginning to show wire as well. I was within the warranty timeframe, and I also had a nail in one of the tires. Despite all of this, they refused to replace the tire. I explained to them that I have children who I transport to school in this vehicle, and that driving on tires with exposed steel wire is dangerous and unsafe. They did nothing to help. Instead, they performed an inspection and tried to scare me into paying for unrelated services, making recommendations for other work on my vehicle which is already in good condition while completely ignoring the actual safety hazard right in front of them. Let me be clear: * Exposed tire wire is a serious safety issue * Firestone advertises tire warranties for situations exactly like this * Refusing to honor that warranty while allowing a customer to leave on unsafe front tires is irresponsible and dangerous I left feeling dismissed, unsafe, and shocked that a company would jeopardize the safety of a parent and children while still trying to upsell other services. This location failed to honor their own warranty, failed to prioritize safety, and failed as professionals. I will never return to this Firestone, and I strongly warn others especially families to go somewhere that actually values safety and stands behind their warranties.

Our trip was saved with an AC issue they fixed . Quick & wonderful service!! Would definitely…read morerecommend.

Brandi, Israel, and Liam were phenomenal! They took care of my AC issue right away. After my first…read moreexperience there, I would not hesitate to return for additional work. Great customer service and finally a car shop you feel like you can trust!

They say the ultra package is supposed to have full service vacuum, wipe down the windows, and use…read moreconditioner on the interior sides/dash but none of that was done. I asked the attendants before each car wash at two different locations and they confirmed this but nonetheless, at the end of the wash I had to ask why they didnt vacuum, or even wipe down anything with a simple wet rag and not even conditioner. The manager lied and said he watched them do it. Lol i was speechless. There was literally crumbs on my door rail, on the floor, and still smudges on my dash and around the outside of the cupholder. He said that needs a full detail. Something that two attendants confirmed were included in the service they just sold me a day prior actually needs a full detail... amazing. I tipped the attendants but I regret it. Anyway, they are a complete scam. They also won't give you the online price so beware of that when shopping around. The prices are actually $15 a month more than advertised. Also, if you're the customer service team and you're reading this. Please don't comment to email in. We all know that takes forever and the person who replies doesn't care.

This is the 2nd month now that I have had to request a refund because I was charged for the wrong…read morecar wash package. Not only has June been charged for this amount but July has also been charged $36.95. I have had the same price $29.95 for the last 8-10 months. That's what I agreed to pay. I am really not satisfied with this at all, and I did not upgrade my subscription!! I spoke with several workers at the location that I go to on 19th avenue and baseline and no one has answers and continue to refer me to submitting an email for this issue. The problem with the email, it takes days for an actual response. I still haven't received a valid response regarding my refund for June. I've only received the same automatic reply that you are working on my service request. This is getting out of hand and if I hadn't paid attention to the charge, you would continue to do this. I have reached out about this issue last month, now you have done the same thing again this month. You are playing with my money, and I haven't even complained about the service quality at the location. Please refund both months!!

I went here for a brake inspection on my high mileage vehicle. I was prepared for the news that I…read moreneeded a complete brake job, front and rear. Instead I was told my brakes were fine and that the fluid was also. This was a great surprise. I really appreciated the great customer service and totally honest evaluation. I will be back here for work I would have otherwise taken to the dealer. Highly recommended.

Highly recommend getting your car serviced here if you are in the South Phoenix area. Service was…read morequick & will be a returning customer! I originally went in with a list of services the dealership insisted were needed on my car, but after inspection at Brake Masters found out a lot of those were unnecessary and my car was in way better condition than expected. The customer service from Loc was the cherry on top for me. As a young woman, getting your car serviced can be intimidating and not a good experience, but I felt welcomed and was spoken to like a human. I very much appreciated the honesty which ultimately saved me a lot of money!

This location has a gentleman name Carlos as the manager. I came in with the "Ac Performance check"…read morecoupon for $10. On Friday when I went in, Carlos initially told me they were super super busy and won't be able to hey me in till Monday, he then went out to make the appointment for me in the computer and Upon learning I was a first time customer in the system, he went over to the mechanic and pleaded to get me in that same day. I left my car and was called approximately 1hr later with pricing. I was quoted $1500 for a new condenser; parts and labor. I politely declined and said I would be picking up my car. Carlos then stated he can knock $400 off if I was willing to go ahead with the appointment. I also declined. When I went to pick up my car, Carlos wanted me to pay $150 for diagnostic. Mind you, I let him initially when I first showed up that I was here for the AC PERFORMANCE CHECK. he didn't provide ANY paperwork showing what type of work was done and I was again explained to him that I have my $10 ac check coupon. He right away got frustrated with me and said that coupon is not valid and I had to pay the $150. At the point, I was very well aware that he just wanted to pocket my money and take advantage of me. so i told him I won't be paying that amount. I told him he can call the owner of my company since we have a credit card on file with Firestone and he may authorized it. He then grabbed my keys and handed to me and asked me not to come Back to the location. Carlos went on to call the company I worked for and advised them that we are now BLACKLISTED from this location. (Will provide voice text in screen shots below) The owner of the company now frustrated because we have a fleet of vans that Firestone services all across Arizona called Carlos back. When asked if we can speak to a manager or supervisor Carlos claimed that he was the only manager working till Monday. Today is Sunday so will follow up on Monday with hopefully another manager. After speaking with Carlos for 5 minutes regarding the blacklist of our company, he then went out to say our company is now welcomed back if we're willing to let this go and not continue looking into the matter any further. ( call was recorded so we'll provide proof) If I could give zero stars, I would. I brought my car in for what should have been a simple repair, and this so-called mechanic saw dollar signs instead of a customer. Not only did he try to upsell me on completely unnecessary work, but he also quoted me an outrageous price--three times higher than what any honest mechanic would charge. When I questioned the inflated estimate, he became defensive and tried to talk circles around me, clearly hoping I wouldn't catch on. Luckily, we got a second opinion and confirmed that most of what he listed wasn't even needed. If you're thinking of going here, don't. This place doesn't fix problems--they create them, just to line their pockets. Absolute disgrace.

I took a chance by taking my car to Firestone , because I really thought that they would be…read morequalified to figure out why my car just started jerking out of no where. I also had a small leak coming from under the cars engine. Whatever the jerking was from , it jerks no more. But , they never told me about the leaks that I enquired about. And , when I did come to pick up my car , it was leaking gas , as if my cap wasn't screwed on , or something. I ended up taking it back to them , twice , and they said something about a pinch in some cord. After taking it to them the second time , I thought that everything would be back to normal. But , now , I have an oil leak , that seems like my car have a giant hole in the engine somewhere. I'm now spending about $100 a week , just to keep my car full of oil. First it was the gas leaking that had me digging into my pockets. Now , I'm having the exact same problem with my oil draining all over the road. I understand that these guys told .e about a couple things that needed repair. But , it was nothing major. Or , something that couldn't wait. Since leaving that office , my car has basically been sitting in the driveway , be ayse Everytime that I drive it , I have to stop by an AutoZone , for more oil. I'm pissed , to say the least. I'm almost scared to take it back to them , because I don't want them to think that I'm trying to get work done for free. But , I can barely drive now. And , on top of all of this , I now have a big yellow scape on my front bumper , that I'm sure was caused by pulling my car in or out of the bay. You guys really messed me around. And , I'm highly upset , and am really feeling like I got the short end of the stick. I want my car fixed. Because , it ran smooth before I took it to you guys. Now , how can we get beyond these problems ? I'm open for suggestions. - Sincerely , Eric P. Phoenix AZ.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

muy buena atencion de la muchacha de la ofina te explica muy bien lo que tu auto nececita. te hace…read morelos estimados y te manda fotos de lo encontraron mal. y tambien la forma de pago se puede pagar con targeta de credito o zelle o efectivo pero al final me financiaron una parte. la otra la pague en efectivo. de hoy en adelante llevare mi carro para problemas mecanicos y mantenimiento de mi carro siempre lo recomiendo al 100

Great Service all the way down to Great Customer Service. The actual technical was great as well…read more I thank these guys for the excellent work that was done on a complete replacement of rotors & brakes I purchased off of Amazon. I wanted performance brakes & rotors, so I went with drilled & slotted brakes w/ ceramic brake pads. Pina's Auto Repair quoted me a reasonable price & told me to be there at a certain time. I pulled up & immediately they took the keys & got straight to work. Amazed at how quick & precise technician was. I will definitely return w/ any other services needed. Thanks Again! A++++