Bailey Elliot at Butler Ford went above and beyond to get me the best car! I would highly recommend…read morehim.

I'm very happy, very satisfied, and I would highly recommend all American TIRE and Their quality…read moreis very good and they gave me good service and good value on my tires. They got me in me very quickly and their prices were fair and honest anybody looking for a good deal go to all American tires and wheels so

What a bummer of an experience. After being a customer here for years, and bringing all of our work…read morevehicles here for tires, today, after waiting nearly a total of an hour between two trips in am attempt to have a leak fixed, they continued to assist other customers coming in after me without even acknowledging me there. My business now goes somewhere else.

Youtube Reivew: https://bit.ly/3Q3UpLR…read more Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly.

had an oil change. got a AAA discount, yay. in the past, with other oil change companies, they…read morealways check all fluids, and top off if needed, also clean my windows. they did neither, as far as i can tell. i think i have a bad hose on my window shield wipers. no mention.

Will never be back! Nasty woman at the front counter! She was both rude on the phone and in person…read more I have never had a business treat me with such disrespect and rudeness as was with this place. I would advise you to take your money and business elsewhere!

Brought in a stock kawasaki prairie 650 4x4 that had top in issue wouldn't run right after about…read more30mph did a carb kit didn't fix it. Then Gary who is owner stated he thought it was fuel pump? Replaced that no that wasn't the problem. So he said let me replace intake boots on both carbs nope that wasn't it either! He even adjusted the valves so he said the guy is a little quirky four weeks went by finally picked it up and he starts rambling about gas being in my crank case and said he didn't know how that happened but it won't happen anymore? So took it home changed my oil and filter then rode it run exactly the same nothing changed still won't go over 30mph $820 out of pocket! So I give him a chance to make it right nope basically said he's done couldn't figure it out gave up! No I have an oil leak that wasn't there and a bike that still has no top in! and he said I was quirky and not a good customer from the start because I guess I ignored his wife LOL! WTF! I'll never step foot in that place again what a joke!!

This review gives me no pleasure to write given that in the past I have written an excellent one…read more I have spent many thousands of dollars at Aaron's Autowerks repair shop over the years, and my last few visits were financially damaging. Things changed after Doah left the company as manager. He used to make sure that everything was completed well and properly as promised. My Range Rover is hard to adjust. Some are. That is not my fault. I have repeatedly had to bring it back because of quirks not corrected or, more commonly, because certain final adjustments were forgotten by the mechanics time and time again (resetting things such as the idle speed). Usually they took care of such things immediately but I had to get rides for some things or take extra time to deliver the car and wait. That was frustrating. It happened repeatedly. A year ago I spent great deal of money to fix a fair number of problems, most of which were handled well (faulty electric windows, etc). However, I had to bring my car in several times to fix a power assist vacuum brake problem that made the 3 ton SUV dangerous to drive. Multiple times I had to have Aaron's fix an air suspension valve problem ( see below), and, strangely an expensive Xenon headlight bulb that supposedly went out while in their care with the new one seemingly less bright than the old. Within a number of months it too went out. It is still out. Only rarely were there apologies, usually from the ex-manager or the mechanic both of whom are very nice. I was made to feel like a 'problem' customer at times despite always being polite correct in finding their errors. I did not appreciate that either. Where the suspension issue was concerned, Aaron, the owner, knowing how much I had spent on other repairs kindly found me a used air suspension valve at the car facility next door, taken off an old Range Rover that had sat outside unused for years, and he put it in without asking me first or making clear to me any warrantee issues. His motivation for that, however, was good: he was trying to save me $400. However, it immediately went wrong and after at least five failed electronic resettings and a refitting, he would not stand by the product or work and told me that a new one was the only way to fix it and that it would exceed $1,200 (installed) after I had already spent $800-$900! He then steadfastly refused to look up or find out from others if my car was still safe to drive given that I had a permanent dashboard computer warning regarding the suspension fault. It affects handling, gas mileage and towing. It has yet to be fixed. Several attempts were also made to find a persistent drain on my battery. Eventually, a fuse was removed to a faulty headlight wiper motor. That did not fix the drain. So, between the multiple visits for failed brake assist vacuum line work, air suspension repair, and the battery drainage problem, not to mention the years-long lasting Xenon headlight bulb being replaced which subsequently went out again within a few months, I have been unable to drive my car at night, unable to tow my trailer, have had to drive slowly by day not knowing if my suspension is safe, and I was dismissed rudely from the store without any support at all for the clearly faulty air suspension valve that had been put in in good faith but without my prior permission and which had never worked! I have been a customer of Aaron's Autowerks for years, spending thousands of dollars there. We had never before had a disagreement nor has there ever been a rude word spoken in either direction. I was and remain extremely disappointed in the way that I have been treated. And I have held off this review because I genuinely like them as people. I have since been directed to other high end mechanics, although I have not yet been able to double pay on these still persistent malfunction issues that have already been paid for. Needless to say I am very disappointed in the quality of work and their attitude although I do like everyone who works there, including the owner. Jeremy Goodwin, MS, MD

My GL 450 Mercedes was giving me trouble on a trip up the coast from California. I have some family…read morein Oregon, and I was referred to this sleek shop. They replaced my breaks, and a broken light but they also made a point to tell me my suspension was on its last legs. I was worried about the time commitment, but they had it ready in a days time. Thanks for keeping this machine in tip top shape!

After working with several dealerships, Tosha was the first person I connected with who truly…read morelistened to my needs. I was searching for a special birthday gift and anniversary surprise for my wife and wanted a payment that fit comfortably within our family's budget. Noah and Tosha took the time to find the right vehicle and put together a deal that worked for us without overextending our finances. Once we found the perfect two-seater for my wife, Noah had everything cleaned, prepared, and ready to go within hours so we could complete the purchase that same day. A big thank you as well to Frankie in Finance for making the paperwork process quick and seamless. The entire transaction was completed in about an hour. Excellent customer service from start to finish. I highly recommend BMW of Medford, especially Noah and Frankie.

Went in for my Recall and ended up having SUNROOF problems when I got it back. and then said the…read moresunroof was like that when they got it. when it Was working fine befor I brought it in... then asked if I wanted to be charged to service the sunroof. lol NO Your not touch in my car again.

Marco and his team were great to work with, and they did a beautiful job on my baby!!!!read more

Based on my interaction with Star Body Works, I question their ability to repair Teslas at an…read moreaffordable cost. I dinged my rear door a few weeks ago - nothing major, but body work can be expensive. Tesla in the Bay Area gave me an estimate for $4,200. I thought surely the job would be cheaper in Southern Oregon since body shops don't have a captive market like Tesla, and Southern Oregon labor rates should be dramatically lower than the bay area. I guess I was wrong since Star's estimate was 50% more expensive than Tesla San Jose. Why? Star's estimate included significantly more labor hours, including for portions of the car nowhere near the site of the damage. That's a head scratcher. In addition, I suppose it's possible Tesla has access to technologies not available to Star, but this is body work on a rear door we're talking about - nothing requiring exotic technologies. Anyway, lesson learned. I'll take my Tesla down to the bay area for the work with the satisfaction that the work is being done by the manufacturer and I'll save over $2K in the process. Oh, one more thing. Star Body Works posts in public view their labor rates. Bonus points for transparency. That said, they have two sets of published rates - one set of rates for normal cars and one set for "Luxury & EV cars" which are about 35% more expensive than the non-luxury cars. Why? If these cars are more complex Star should simply use more labor hours than the simpler cars. Why charge a substantially higher labor rate for paint, body, mechanical, etc.? This makes no sense. These guys might be great. I'll never know. But if you own a Tesla (or perhaps a "luxury vehicle") you might want to look around for a quality job at competitive rates.

Jeff has shown me what customer service and integrity are all about. We purchased our truck "as is"…read moreno warranty, as is the case with most used vehicles. Despite that, when I returned for some agreed upon due bill work and I showed something else that had crept up, he took care of it, at his cost even after I said I'd take care of it since there was no warranty. ABSOLUTELY the best service and integrity I've EVER experienced with a dealership!

This car dealer is a rip off the people leaving good review might be the owners they sold me a…read moreChevy traverse a total piece of crap they lie to you and no I would never buy or recommend this place My power steering went out a month an two weeks leaking power steering fluid and to repai was like 2000 dollars plus the ac another 400 we got this car for twelve thousand and the windows stopped rolling up and down air conditioner stopped working and I even told him I have three kids and I want a car that won't break down in half a year he said this a good car well let me tell you he ain't a man of his word sold me a piece of junk for me and my family your better off having to spend 100 for someone to check your car cause then you will end up like me but sometimes to come up with 100 for every car you look at be safe out there and take care