ZERO STARS. BEWARE OF THIS SERVICE DEPARTMENT AND DEALERSHIP…read more
I am extremely disappointed and angry about my experience here. What should have been a straightforward, free recall repair turned into a situation where I was suddenly being asked to pay $4,800 for a transmission failure that occurred immediately after this dealership had possession of and driven my vehicle.
I brought my car here specifically to have a recall addressed. The dealership completed the recall work and returned my vehicle to me. Shortly afterward, I contacted them because something was clearly wrong with the car. They came and picked it up, and that is when I was told I suddenly needed a new transmission.
Here is what makes this situation even more concerning: when I questioned how a vehicle that was functioning properly before the recall appointment could suddenly require a transmission immediately afterward, I was told there was no documentation showing the condition of my vehicle when they initially received it or when they returned it to me. That lack of documentation is incredibly troubling.
I spoke with CLARK, who identified himself as the service department manager. The customer service I received from him was unacceptable. I called approximately 10 times trying to get a response. I left messages, and on multiple occasions I was transferred directly to him, only for him to pick up the receiver and hang up rather than address the situation.
When we finally spoke, Clark acknowledged that my position--that the vehicle had been fine before the dealership had it--was reasonable, but said he needed to speak with the employees who had handled my vehicle and review what happened.
According to him, however, no one could remember my vehicle or what had happened to it. Big surprise.
I was then told that transmissions can fail unexpectedly and that it was simply a "strange coincidence" that mine failed after the dealership had driven and serviced the vehicle. Maybe transmissions do fail unexpectedly, but given the timing, the lack of documentation, and the fact that my vehicle was functioning perfectly before I brought it in, I find that explanation extremely difficult to accept.
The dealership initially wanted to charge me $4,800 to repair the transmission. After I pushed back, they suddenly "found a discount" and reduced the price to $2,800.
That is not a minor inconvenience. That is a $2,800-$4,800 financial burden that I was left with after bringing my vehicle in for a recall repair that was supposed to cost me nothing.
The entire experience left me feeling that I was being held financially responsible for a problem that occurred while my vehicle was in their possession, while simultaneously being given little documentation, little accountability, and virtually no customer service.
I strongly recommend taking your vehicle somewhere else. Based on my experience, I would not trust this dealership with my vehicle again, and I certainly would NOT purchase a vehicle here.
If you value your vehicle, your money, and being treated with basic honesty and respect, think twice before doing business here.
