Youtube Reivew: https://bit.ly/3Q3UpLR Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly. read more

had an oil change. got a AAA discount, yay. in the past, with other oil change companies, they always check all fluids, and top off if needed, also clean my windows. they did neither, as far as i can tell. i think i have a bad hose on my window shield wipers. no mention. read more

I was driving on the freeway and my low tire pressure light came on. I took the next exit and googled tire shops. Phoenix Auto Center was closest so I went there. They were very accommodating and got me right in and fixed up, plus they did it for no charge! They made my day! What a refreshing experience! read more

Mechanic broke my light switch. Then, after trying to superglue it but could not, he tried to give it back to me again, broken. Does not offer to replace or fix... i have no complaints about the other things he fixed, but breaking the light switch and then not fixing it (nor offering to fix it) was not cool... read more

Stopped in on the way to Salem for a road trip. One of the workers (Kyle) was super nice and was able to check up on our car and found minor issues. Replaced some clips on our car and didn't charge us for the replacement. Even informed us on what we should get checked on soon. We appreciate you guys a ton! read more

The Quote Was a Joke - Called to get a quote on getting 4 Bushings replaced on a Control Arm that I removed and brought in myself (really easy job with the right tools) They quoted me 3 hours at $150 an hour. $450 plus I'm paying for parts? For comparison, another local shop quoted me $262 for parts and labor TOTAL. Either a huge misunderstanding, or this shop thinks I'm dumb enough to pay that! What a joke and boarder line scammy. read more

I'm so glad, and grateful, to have found Phoenix Auto Center to keep my truck in top running shape, as well as safe and reliable around the clock. The staff is the best, and I've found everyone there to be reliable, professional and honest. Hard to find that anywhere these days, especially in this town, but this shop is the exception to that statement. Thank you Phoenix Auto Center, for offering peace of mind ! read more

These guys are the best excellent service the repair was way less than I figured they got me right in.

Stopped by to inquire about changing a brake light bulb. They stepped outside and had it changed in a manner of minuets. Great customer service.... They will be my go to for future auto repairs/ work read more

We needed our tires put on our present rims. Quick, kind service!! Great to know we have such wonderful local Talent! The gentleman even helped to get the 51' started!! Thank you much! Joyce read more

Made an appt. at 1:00 pm for an install of 4 new tires. When I made the appt they assured me that I could wait while the tires were being installed. After 75 minutes, I asked reception about an ETA, and she said soon. After another 15 minutes goes by, I asked again, the she said I needed to talk to Jason, who wasn't there. When I said Jason wasn't there she snapped and said she couldn't do anything and couldn't go into the shop. After another 15 minutes goes by, Jason finally shows and said another 10 minutes. After another 15 minutes goes by (now a total of 2 hours to install four tires), they bring the car around to the front, and when I look, the tires are a mess, and the right front tire is flat. I pointed it out and the guy delivering the car said they would clean up the tires and check the air. He takes the car back around to the shop and comes back and the tires look okay. Then, we left and got on the freeway, and the car immediately began shaking terribly and dangerously -- the tires were so out of balance that they were literally bouncing off the road surface and everything in the care was vibrating -- steering wheel and seats included. We immediately called the shop from the road, turned around and came back. Jason then took the car for a test drive (assuming he didn't believe us), and he came back and drove it right into the shop, where they re-balanced all four tires. After the re-balance, we left and everything seemed fine, until 2 hours later, when we left for dinner with friends, we noticed the tire pressure indicator was on; so we stopped and upon inspection found that the right front tire was flat again. We stopped at a nearby gas station, where the technicians discovered that the leak was at the valve stem, which was brand new, but clearly not installed properly. The garage helped us remove the flat and mount the temporary donut. We are going to another tire shop to have the brand new tire repaired. We will never, ever go back to Phoenix Auto Center, for anything. As you can imagine, we don't trust the quality of the work and still feel that the installation was completely unsafe. read more

So pleased to have this auto shop in my neighborhood. I wasn't sure what my check engine light meant. The honesty from this shop was a breath of fresh air. Sadly my PRIOR shop did NOT change my oil. Phoenix auto center completed the necessary work; my vehicle is running good as new. Very pleased. read more

The team here did an excellent job preparing my 2000 f250 for a cross country road trip. They were even able to find a tire carrier that I didn't think would be possible. Excellent service read more

Great place, as always! Friendly, honest, clear communication with lots of personal service and attention to detail. Goes above and beyond in many instances under many circumstances. I love that they'll take time to answer all questions and give advice. This is how to run a car care business! I've been coming here for 18 years and even though I've been tempted to check out new places, I always come back here for the best care. read more

The owner is terrible. My daughter took her car there to have them recharge the A/c and look at why there seemed to be a hesitation at times. they decided to change some electrical parts and then blew up the motor on the test drive! Stan originally agreed to fix for cost but refused to take responsability. I agreed to do that and told him to get the motor. three days later he calls and says it was the oil pan that was on there that caused the problem and there was a lawsuit against the manufacturer because it was an aftermarket pan. I later investigated myself and none of that was true. the oil pan had been on for over a year so doubt that was the problem at all? said he not going to keep our arrangment and in fact we needed to pay 1800.00 for work done to get the car?? amazing turn around! finally after three months of being jerked around i offered to pay 1k to just get out of there and be done with him. he refused. i finally tossed in the towel and told my son in law that he would have to figure something out, maybe an attorney? he was being screwed. so my son in law goes down there and offers to pay 900.00 to get the car knowing will be over 4k to fix what they did and stan tells him he offered that to me and i would not do it??! this guy is very shady and an obvious cronic liar!! again this started with a simple Air conditioner recharge!!? Never go here or send anyone here! read more

I needed a flat tire repaired a while back and the entire staff was amazing. They did a great job and welcomed me to the neighborhood. I will definitely be back for any other car needs in the future. read more

We were down to one vehicle and had to get it serviced. I had to either wait all day with my kids or walk home. They gave me a ride home so I didn't have to walk with my kiddos. :) This is hands down the best place I have been taken a vehicle. They are honest, upfront, and their prices are amazing. I will continue to come here as long as we live in the area. If I could give more than five stars I would. Highly recommended!!! read more

No inflated price on parts, more honest about needed repairs than Less Schwab. Accurate estimate. Fast, friendly

The service is terrible, they sell their tires with a guarantee, if they puncture you they fix it. If they fix it in 6 hours, as far as the mechanic they fix you one thing to return in 3 months to fix it again. read more

Very impressed with the service at this place. My older Honda had a squealing sound whenever I started it up and needed its winter tires installed, and then my ancient Toyota needed new tires and alignment. It was very easy to drop my car off in the evening and pick it up again the next day after work. There is something special about the office staff who make you feel welcome. I was sorry to leave our old mechanic in Ashland behind but glad to find a great place for auto service that's not far from work. We'll be bringing our cars here from now on. read more

As a former customer, I needed four tires and possible alignment. On their website (https://phoenixautocenter.com/catalog/tires) there was no price, only a procedure involving quote, email, phone number, etc. I gave my business to another shop, where I found all info online. read more

The folks here are awesome, honest, courteous, knowledgeable and always have that can do attitude. Whether its tires, front end work, brakes this is one of the most complete automotive shops I've ever dealt with. Richard C read more

These guys are great! Fast and honest. Got my 02 Buick to pass smog in 1 day visit. Highly recommended.

My fiancé has taken his blue Subaru here multiple times now and we won't take our cars anywhere else!! Katrina and team do amazing work! They are the most honest, reliable, and hard working auto shop in the valley. They aren't out to trick you or make extra money on you. They are careful and transparent regarding the work your car needs and won't let you leave with a mediocre job done. I've never experienced a more trustworthy mechanic and absolutely recommend them to anyone. Thank you!!!!!! read more

Impeccable serves , knowledgeable staff , fast turn around! I always go there for tires & alignments for my show cars and I'm always greeted with a smile. Extra bonus they were super LGBT friendly and made me feel welcomed :) I will always go back read more