Web portal was down. Meaning you can't fill out forms in advance and have to sit in their dingy…read morestore front office waiting room and fill out the forms all while they were running late. The fact I was obviously physically disabled and masked didn't register with them and the Dr knew my condition because he mentioned it to me... before I refused to fill out his forms... and left. Disclaimer: Im extremely tough on professionals I pay good money to. I expect them to be up to date in their systems and equipment and to not only understand but actively accommodate their clients/patients. Tired of paying for poor goods/service.

I've been going to this place since I moved to Florida. One of my medical finds that I'm very happy…read morewith. I recently had my cataracts taken care of. I highly recommend Dr Jeffery Davis.

listen carefully to "diagnostic explanation ". Ask questions…read more Get a second opinion. watch billing closely. Be careful and your own advocate.

A friend of mine have been trying to schedule an appointment to check his eyes for the pass 2…read moreyears. Recently he tried in December to no avail. He tried once again today and was put on hold, transferred to different people, hung up on as well. The last person that he was transferred to as she was putting him on hold again asked the first lady which is sitting next to her said why did you transfer him to me!!!!! Wow such Unprofessionalism at its best!!!!!!!!! He will NEVER USE THIS LOCATION EVER AGAIN!!!!!!!!!! I WILL NOT AS WELL!!!!!!! AND WILL BE LETTING OTHERS KNOW OF THE UNPROFESSIONALISM AT THIS LOCATION AS WELL!!!!!!

First and last visit. Had a medical issue with my eye, requested an ophthalmologist, not an…read moreoptometrist when I made the appointment. When I arrived, I was seen by an optometrist. He prescribed drops that did not work. Being unhappy with this visit, I went to another practice down the street. Saw an ophthalmologist who prescribed a different drop that work within a day. The real kicker, my bill from this office was double the fee of the second office where I actually saw an ophthalmologist. Do not recommend this practice!

Took my grandma here for follow up appointments. BOTH times the front staff is very rude. We say…read moregood morning and they give us weird looks and act like they don't want to talk to you at all, they just hand you a clipboard to sign in. Personally, if you take the job to be the front receptionist at the counter you should have that cheerful welcoming attitude. you're the first face people see when they come in. you set the reputation of the place. Outside of that, the doctors and staff are efficient and very kind. It's a shame that when you first walk in the first impression of this place is not good because of the front staff. The only other thing i'd add is more seats, it gets crowded.

"Dr. SUSAN PAYNE took the time to listen to my concerns and…read moreexplained my treatment options thoroughly. Her empathy and patience made a significant difference during a challenging time."

Dr. Maddalon passed away. My time under his care was excellent. I recommend the group practice for…read moreorthopedic surgery in our area.

Never saw the doctor 'cause I walked out of office. As I waited for my appointment an older man…read morewith a walker and oxygen tank walked in and sat down next to me. I heard him tell his friend and helper that he earlier cancelled his appointment because he wasn't feeling well, but that he called back and spoke with someone that told him just to walk in and that he would be seen. He was there to be seen for hip surgery. The receptionist, knowing the man's condition, made him get up and walk to her instead of walking 12 feet to the lobby to speak to him. He did so in obvious pain and breathing difficulties. She told him that she didn't know who told him to come in, but that he couldn't be seen and had to reschedule an appointment. He couldn't believe it. He explained that he was assured to be seen, and that it was very difficult getting ready and getting to the office. He was distraught and almost in tears. This exchange went on for several minutes, until I heard enough and interjected. I told the receptionist to cancel my appointment and give the slot to him, only to be told that I couldn't because I had an appointment as a new patient. I thought that this was absurd, and told the receptionist to cancel my appointment and that I will see another doctor. As I left the office I said in a voice loud enough that every patient could hear, "There is no compassion here. Absolutely no compassion!" Just before I stepped out the door an old man in a wheelchair said that he had already been waiting for 2 hours past his appointment. So I guess I'll never know how good the doctor is. I'll never see him!

Never got a bill from them did get sent to collections thanks a lot for that.try billing the…read morepatient first

Communication with front desk and Doctor seems like none. Waited over an hour in waiting room only…read moreto be brought in to room and waited another 45 minutes, mind you after going up to the desk and asking why I was waiting so long when there were only 2 other people ahead of me when I first came in and watched as other people came in and were called in ahead of me. I think they had crossed me off as seen, but put me in room and told me I would be next only to wait again. I lit into doctor when he came in room and he said he would find out what happened in which he did as I left I heard him asking, needless to say I haven't been back since.

Poor patient care. Uses interns and students. Extremely uncooperative medical staff and zero…read morecommunication between Dr Lopez and his staff. Patients' health should come first! Not with P. Lopez. The only option is surgery with this Dr. He should retire and stop mishandling the elderly.

So this is my first experience with eye care in Florida and I am very satisfied. We did our due…read morediligence researching doctors reputations, customer satisfaction ratings within our vision plan network and Kaufman Eye Institute had great reviews and seemed to be a one stop shop. The physicians employed here all possess a variety of specialties ranging from Optometry to eye diseases, dry eye conditions and eye plastic surgery...Hmmmmm not what I was seeking but maybe a few nips and tucks to this old girl wouldn't hurt.. Okay back to my review. Elizabeth was who took me in and did all the testing and she was great. Very efficient and personable. She cleaned all equipment just before using anything on me as well as frequent hand sanitizing which is important to me. Dr. Parker examined me and explained all things well. My experience was excellent.

To start Noone greets u with a smile the optical girls made me waited 45 min very unprofessional…read moreall the people are rude n stuck up they think there shit dont stink the whole place is very very unprofessional

Long long wait over 3 hours, returning patient with no problems. I will not return very poor…read morescheduling. Talked with others evidently this happens on a regular basist

I moved to Riverview area a couple months ago and was looking to establish myself as a patient with…read morea good and reliable Doctor. I ended up with the nurse practitioner Gloria Ossa who is excellent. Very clean place and they go out of their way to listen to your concerns.

These people were rude, inept and run the most unprofessional clinic I have been to. Do yourself a…read morefavor, and avoid this place. They would screw appointments...their tech/nurse was constantly, openly rude to me...they didn't care. There were SEVERAL instances of their unbelievable behavior...here is one from my letter of complaint to John Couris, president of Tampa General Hospital: "I will NEVER understand why you and your staff treated me the way you did. I did NOTHING wrong...I am happy to share what happened to me in reviews. I went to their clinic in Sun City Center...and that turned out to be a massive nightmare. I'm 65 right now and have never...NEVER met people as inept and rude as the staff that runs this place. It is almost funny it is so bad...but when you are on the receiving end of their nastiness...it is really ugly. Here is just ONE event I endured with these people. 1) My appointment with Dr. Lamielle was for 1 PM 2) I arrived at 12:45, checked-in, told to take a seat (usual stuff) 3) Soon, it is after 2PM so I walk up to the next open window to ask how much longer. 4) The girl says to me "Oh! You are really late!!" 5) I said no, I had been waiting since 12:45. 6) This office manager walks up and points out where I had indeed been checked in. 7) The girl said I missed my appointment but could come back in 6 weeks. (No, I am not kidding...they both told me that.) I was so angry, I just walked away but not before I asked how on earth could I have missed my appointment when I was there, on time and waiting. She told me the doctor did not have time to see me now, but I could come back in 6 weeks. UNBELIEVABLE!!!" To add to this lunacy, the doctor actually called me at home, a few days later, at 9PM at night (yep, that late at night) and told me he actually wasn't even in the clinic that day. So...ummmmm...wait a minute here! What the hell is going on? You lied? They lied? Why was I asked to even be there!?!?!? Hopefully, this clinic will shut down or, learn how to deal with patients in an appropriate manner instead of doing what they did to me. They are unprofessional, rude, and clearly incompetent. Sadly, this is the "Shared Purpose Statement" for Tampa General Hospital We heal. We teach. We innovate. Care for everyone. Every day. ...that certainly was NOT my experience with TGMG.