I would give Zero stars if possible, the carpet they installed was put in so poorly it is already…read morefraying after less than a month. Customer services is 0 stars as this is my home that was just rebuilt after the Almeda fire and now I am going to have to replace it and they refuse to compensate for the carpet. When I went in, I had placed an order and then went back in to upgrade my carpet. As a customer, I trusted them as the expert to place the correct order. They did not update my order and the wrong carpet was placed. When I called to express this, they stated they never spoke to me about an upgrade and refused to fix it and address their error. Very dissatisfied. Seek business elsewhere that will actually take their customers seriously and treat with respect.

I've had some good customer service from the store until recently. We go into the store inquiring…read moreabout some flooring we had purchased prior, instead of helping us right then and there or maybe perhaps taking our information he gives us his email and tells us to email him ,with what we need. I ask him, since we came down here, are you not able to help us right now with our request? His response was I didn't know if you were busy or if you had plans for the day! A couple of months later ,I call to get a quote on a rug that we had purchased prior but a different size. They took my information and told me they would call me and email me that same day and the next day I called, the guy is not working and the other gal can't find the information. Don't waste your time go somewhere else that will provide excellent customer service.

I really like these guys. Excellent attention to detail, friendly. Several things went wrong and…read morethey moved heaven and earth to make it right. The way you can tell truly exceptional people is how they behave when not everything goes as expected.

From the owner: I-TILE is a Tile contractor, Bathroom Remodeler, General Contractor, interior designer, and…read moreflooring contractor serving the Rogue Valley and Southern Oregon. We opened in July 2000 and offer a wide range of services, including bathroom and kitchen tile installations, remodels, and custom residential artwork. We are committed to providing our customers with the highest quality work and service.

Beautiful selection of tile, had the specific tone I was looking for! My green dreams have come trueread more

There are very few tile stores in the area so we thought we'd have a good experience with…read moreBedrosians. It's a very nice showroom but unfortunately the customer service wasn't. When we entered the store, we could see other customers being helped. We walked around and admired the selection. Never once did anyone greet us, look our way or show any interest in assisting us. We won't ever return. We aren't the type of customer who is used to being treated like this. Will take our business elsewhere which includes buying from Perigold or even locally such as Home Depot!

DO NOT USE THIS COMPANY FOR LAMINATE VINYL FLOORING INSTALLATIONS!!…read more THIS IS THE TEXT I SENT TO CONVERSE FLOORING: Hello Laurie, this is Greg DeBré and I just wanted to let you know what was going on with our flooring. We are replacing all the flooring you installed 5 years ago, which we discussed. Here is what we have learned so far as we completed the bedroom yesterday: 1. There were NO major dips or uneven areas in the concrete which is what your installer claimed to be the cause of our issues. 2. There was NO vapor barrier installed as is required on all installations over concrete slab subfloors. 3. There were NO expansion gaps as is required by all flooring manufacturers for laminate flooring installations. In other words, everything that could have been done incorrectly was exactly that; an extremely faulty and poor installation. I will update you on the livingroom replacement when it is completed next week. I expect to find the same outcome there. The installation Converse provided was terrible and caused all the damage we incurred. As you refused to take any responsibility or even to come look at the problems, there has no way I was going to allow your company to do any further work in our house. This is a shame because your work installing our carpet upstairs and HD linoleum in our laundry room was excellent. Converse should not be selling and installing vinyl plank flooring as that is not something you do successfully. I've informed the Oregon Construction Contractors Board (OCCB) which unfortunately will not follow up as your installation was over 1 year ago, which is their time limit. They did inform me that I have 6 years to take legal if I choose to do so. We were trying to avoid any type of litigation but your actions have made us rethink that position.

I had a home insurance claim affect my children's upstairs bathroom that leaked through my walls…read moreinto my downstairs dining room. I knew Ryan and Travis Converse for many years through work (as a Realtor) and they had down many jobs beyond flooring, such as bathroom and kitchen remodels. Ryan had just done several jobs for multiple Clients in a variety of aspects so I called him about my damaged floors, walls, and full bathroom. He worked with the insurance, hired plumbers, drywallers, obviously did the flooring and tile work, and then billed and handled EVERY DETAIL that was well beyond the scope of what I actually thought he and his company did. Because of Ryan Converse, my children got a brand new, full bathroom, I got all new Brazilian cherry hardwood flooring in my entire downstairs, new plumbing, and a whole new wall (insulation, paint, etc). I cannot really tell you how pleased I am with the job him and his vendors and employees all did, but I am thoroughly impressed that he saved me as much money as he did and how efficient and timely he performed. I ended up having them replace the carpeting in the rest of my downstairs a few months later, and I am again, very impressed. I will continue to refer Converse Flooring to all my Clients, friends, and family... oh wait, he just did 4 jobs for my brother and 3 Clients!

They're not interested in customer service. They're just interested in you buying the flooring…read more There is no follow up and they don't really tell you any information regarding their products. Save yourself some $$$.*

I went in to purchase all new flooring, I found what I wanted and was told they would put my name…read moreon it and hold it for me. I went back to get it and was told they sold it to someone else! DO NOT TRUST THIS STORE, they lie. Thanks for nothing Ron and Bob. I hope you go out of business.

Reliable, conscientious, honest contractor . Jason and his crew were amazing in our whole house…read moreremodel. No detail left undone. He has been doing this for over 20 years and has found the best subs. He only takes on a few projects at a time so he follows through in a timely manner. He has great ideas that made the project shine. So happy with him and crew.

From the owner: New Construction, Cabinetry, General Contracting, Custom Remodeling,flooring, tile Custom tile…read moreshowers, kitchen remodeling, bathroom remodeling, framing, custom beam work, siding, decking.

The choice of a carpet was so pleasant working with Joella. She used our estimated square feet to…read moreput together a ballpark quote on a Saturday then came out to measure on Monday. We purchased within our budget a premium brand & the highest quality padding. The install was fantastic, on time, and total attention to detail. They moved the larger pieces of furniture out & back after the carpet was in. WOW, it elevated the living room beyond my expectations. Very happy with Joella at Lippert's .

Lippert's did a great job. From the sale to installation everything went smoothly. The installation…read morewas great. They moved a lot of big furniture and did the tear down. They were able to save my molding and touched it up so it looked brand new. The floors are beautiful and it was a pleasure working with them,

Great experience! Very knowledgeable, fair prices and responsive. So refreshing to find someone so…read morecompetent and ethical in this space.

Joe saved my bacon by getting a gas water tank installed. Very knowledgeable. Very fair priced…read more Very easy to work with. Am looking forward to hire Joe again.