Came on a Saturday to fix a leak in our fire suppression system. Carlos and Lester do great work.read more

We worked with Fortify Fire Protection as part of CaptiveAire hood installation. It was a pleasure…read moreto work with them! As a result of several prior installation issues they ended up coming onsite 4 or 5 times without charging extra for the time spent. I would like to separately mention Jaren who not only completed the job but also helped us navigate some of the issues with installation as well as identify the root cause and corrective action on part of our general contractor and electrician. Jaren was always super responsive including on weekends. I would absolutely recommend working with Fortify Fire Protection; they are very supportive and make a rather stressful construction process easier.

Major Alarm is a top notch and dedicated company. They were there at all hours for an important…read moreclient's needs. I highly recommend Major Alarm in Petaluma.

Alarm system not checking in with Major Alarm. They sent a tech out who said he checked the system…read moreand found that the issue is our phone line. I called the owner who stated the same thing and then went on to explain that the panel calls a 1-800 number to check in and you must have long distance service for this call to connect, so you must have changed your service to save a few bucks. Let that sink in....I was polite and told him I would have our phone carrier check our line and service, also telling him I am the person that manages the phone system. Called our carrier and they sent out a tech who checked our line, had a senior engineer do a call trace and our account manager confirmed our service on that line. The call is being blocked at Major Alarm, so it is a problem with their carrier. 1-800 calls do NOT require a long distance service to connect. Nice try but they just learned the hard way, not all customers are uninformed, uneducated and willing to accept the aw shucks two step. Do not do business with this company, they lie and deceive.

Service was great , communication was prompt and always helpful. Price was great I would highly…read morerecommend them . Performed the job very fast and efficiently. Requested fire extinguisher services and they delivered.

Another great business who responds to Yelp quotes, available on my typical "I need the service…read morenow" requests. Jim responded, showed up, did the job, and Fire Inspection passes!! Thank you!

Just had my vintage home alarm serviced by First Alarm Rohnert Park. Koby did an amazing job. He…read morewas able to troubleshoot and discover the problem immediately. He was knowledgeable, efficient and completed the work in a timely manner. He was such a nice guy! The office staff, Laura and Daisy, were very helpful and supportive. I highly recommend First Alarm for all your alarm needs.

Our 32-year-old, fully wired residential house alarm system stopped working. I left a message at…read moreFirst Alarm asking them if they could help us. A First Alarm Sales Consultant, Maddie, returned my call within 30 minutes. Maddie came to our house within an hour to assess our situation. Within just a few-day process of Maddie quickly responding to all our questions throughout the various proposals she presented, we ended up deciding on the simple solution to just replace the two old control panels with awesome new ones...and use the existing hard wiring to each door and window! Roger, the technical installer, did an excellent job installing all the wiring to the new control panels. Both Maddie and Roger were exceptional workers: they were polite, have excellent communication skills and personalities, accepted our input willingly and started and completed each task on time and on budget! Maddie is an exceptional Project Manager, getting all the resources lined up to make the installation such an exceptional experience. She said we could call her directly if we had any problems in the future and she will take care of us. No long hold or wait times or cookie cutter solutions, like the big security companies I tried before reaching out to First Alarm. We would highly recommend First Alarm!!

Amazing team. They came when they said they will. Produced all the required papers work for the…read morecity. Designed a budget friendly system and deployed it. FYI passed inspection on first try :)

If you are looking for a reliable and professional company look no further. They are awesome to…read morework with and they are able to provide service quickly. I always receive outstanding customer service and will continue to use them as my provider for fire protection

Had all the hallmarks of a reputable and pleasant company. We liked that they had a handy reference…read morethat we could use to prepare and ask for a quote. They came to do a fire extinguisher inspection. It was orderly and quick. Rates were lower than our old fire equipment company in every category. They answered the phone on the first ring, and were even able to come the very next day in our case. Sincerely recommended.

Best Fire Equip did an outstanding job servicing our fire extinguishers. Melinda was on time and…read moreperformed a thorough inspection. Great job!

See review from December 2022 - in that review I mention that we spent $3,500 to update the set up…read moreat an apartment building that we had recently purchased. This past summer (2025), my husband needed SRFE's services for that panel and because of my Yelp review they refused us service. We had to break into the set up and then start from scratch with a new service provider. TODAY 12/10/25 I received an email. "Our goal is always to ensure past customers remain satisfied and compliant with safety requirements. If there's anything you need or if you'd like us to provide services again, we'd be happy to help." ACTIONS SPEAK FAR LOUDER THAN YOUR WORDS SRFE! You have made it VERY clear that you never want to provide service to us again so we have decided you are not a company that we will ever give business to again. Thank you for permanently removing our information from your database.

This company has an employee who is a jerk. When you enter someone's home for inspection, RESPECT…read moretheir property especially if they don't allow shoes to be worn indoors, this idiot complained about putting protective coverings on his shoes, name calling me "silly" and barely looked at the alarm. Please don't use this company, they hire middle age complainers who do a half a@$ job!! I don't value a dime about their services.