Happened to engage this tour agency many years ago. Looking at the current comments and bad experiences from other users, it was almost unbelievable. Need to give a fair review based on 12 years ago, they do provide good service and very understanding tour guides( Taiwanese Bro ). They came all the way to Anaheim to pick up my family and sent us back after the completion of our tour. ( 3D2N Vegas tour ). Hope that they can improve their service after seeing those negative reviews. read more

Wish there was a zero star review. Cause this business does not even deserve a star period!! Worse customer service ever. I wonder how a place like this stays open. I called and asked what time do they close for the day, as it was 5:45pm. The lady who picked up said we are almost closing. So I asked, does that mean you close at 6. She said we are almost closing and what do I want. I asked again, do you close at 6 or 6:30pm as I'm not sure what almost means. Again she said we are almost closing. Frustrating... Save your time and patient from this location. I found a better travel agency. Elite 5 Star Travel. Much friendly and they actually have customer service which is less than 10 mins away. read more

THE WORST travel agency. I would give zero stars if I could. I planned a 3 day tour for four to San Fransisco, the tour guide (Angela Lin) was absolutely terrible. She came to the tour with a bad attitude and acts like she is the boss of everything. A few other people on the tour and I witnessed her yelling at the receptionist at the hotel for simply doing her job. The way she greeted the receptionist was ridiculously rude, the first thing she said was "is your attitude going to be better than yesterday?" Literally, the receptionist was just doing her job, but Angela insisted on standing there and giving her a hard time, even after I left the lobby. Not only was her English difficult to understand, but so was her Chinese! (Kidding right? She claims she's from Taiwan!!) The entire tour consisted of her mixing the languages, causing confusion amongst both the English and Chinese speakers. During the tour, she was not actually guiding the tour (SHE'S A TOUR GUIDE!!! WTF). The majority of the time, she just pointed out where the restrooms were and then sat on the bus. She also had a habit of leaving people behind. People were still getting off the bus and she would have already disappeared to the restaurant we are supposed to eat at; this left many members of the tour lost and confused. Another issue with Angela's tour was that she never really established a pick up point at the stops. She kept repeating that the bus would pick us up where it dropped us off at, but the bus was rarely in the same place. (Many times she told the driver to park ILLEGALLY). Angela was also bad at establishing a schedule, she would arrive at a stop and say "1 hour" but not tell us the time we got there, she only began doing it on the second day when people were consistently late. Because of how unorganized the tour was many people were late. Angela would then proceed to yell at the people who were late. However, this is ultimately an issue that stems from her. I, personally, would never recommend this travel agency to anyone, nor would I ever take it again. read more

Terrible Service, wasted both of my money and time. I called Jenny last week asking if she could assist me by getting me a VISA to Bolivia and she said yes, then quoted me $170 for it and even assured me that it would take no more than 7 business days. Afterwards I prepared all the required documents and mail them to her. The next thing that I know is she called me this morning and asking for more money ($300 now) for the VISA and told me it would probably get done in 20 business instead of 7 business days. And she even mentioned it's not guaranteed that I would get the VISA by paying her 3 hundred. OMG, what a terrible person. Now I have to go to the Bolivia Embassy to get a VISA in person since I cannot wait no more. I am gonna report this business to BBB and ASTA. My recommendation: AVOID this travel agent at any time, period. read more

NEVER USE BRAVO TRAVEL! Wish you had minus ratings. IMHO this place deserves it. Talk about lack of concern for passenger comfort, safety and enjoyment. We booked a 7 day bus tour to Denver, Mt. Rushmore, Yellowstone NP, Grand Teton NP, and a few other places. 3500 miles total. What a disaster. Company used bus with 60 passenger seats. Leg spacing uneven, so you either had room or your knees were shoved into the seat back ahead of you. Bathroom non functioning. 1st bus A/C broke down halfway through the Mojave Desert. Tour guide said temps in high 90s and maybe 100 degrees. Spent 2 hours in Las Vegas waiting for repair. Drive time too long to experience anything but a sore butt. Movie selection consisted of 5 Jackie Chan movies, a broken Spider Man I movie which we never saw second half of, a few others, and travel logs. CD player kept miscuing and we would often have to wake tour guide up to fix. Tour guide seemed mainly interested in gratuities from passengers and gifts from shops/restaurants we stopped at along way. 3rd day out we had a tire failure. Threw tread at high speed. Driver unaware until we told him. Changed new tire but never got a spare to replace. Did rest of trip without spare tire. Promised 4 comp. breakfasts but only got 3. Tour guide made no attempt to reimburse or pay for 4th breakfast. 1st bus broke down about 15 miles from end of trip. Got 2nd bus which broke down after a few miles. 3rd bus got us to end of trip. Discovered different passenger charged different rates for same trip. WHAT A NIGHTMARE. IMHO -- NEVER USE BRAVO TRAVEL. read more

I went to Bravo-Rosemead's 3-day Lake Tahoe tour on the Labor Day weekend. Overall it was ok considering the tight schedule. For example I wish we went to see the General Sherman Tree in addition to the General Grant Tree. But I think the tour guide Mr Sino Lee and/or Bravo was not professional. He collected $46 per person for the cruise in Lake Tahoe and gave us each a group ticket. There was another tour group on the same cruise and they told me they paid only $39 for a group ticket. Lee should have disclosed that he/Bravo pocketed the $7 "commission"/"service fee" when he recommended the cruise to us. I don't mind paying $46 but I don't like to be cheated. read more

I went on the Lake Tahoe 3 day trip back on Labor Day weekend. For the most part it went smoothly and was great. The tour guide did not talk our ears to death and he didn't rush us. However, maybe it was just the route we took but every stop we went to for food, fast food was the only choice. IMHO, it is nice and fast but its not good for your health. There was other restaurants but I honestly do not feel comfortable eating at a hole in the wall. The first hotel we went to was The Hilton. Beautiful but it may have set the bar too high. The second one we went to in Reno was Ramada and it part of Diamonds Casino. This place was... well how do I put it, unique? It was in the middle of nowhere where with, a completely overpriced empty restaurant, a diner with some guy my parents swear was dead and, a fairly uncomfortable feeling room. Instead of walking around the streets in the dark at night, we just got stuff at a convient store and made sandwiches. Although this isn't a review for the hotel, I would say my experience at this very location dropped it by one star. My reason being, Vegas is a mere 5 minutes away and filled with buffets and other restaurants. I was really hoping to cleanse my body of fast food with a healthy stuffing of buffet food however, I never go to to do that. I could get an overpriced taxi but... do I really want to do that? The tour guide could have let us wander around the strip for 1.5 hours and come back to the bus and then settle in at the dingy hotel. read more

In fact, I would like to know the travel agency manager is a good staff or what the situation, asked yesterday to go to the Chinese visa what material, today to travel agency asked about the process, obviously able to speak Chinese, come in the previous minute on the side Tell me Cantonese, after a while speak English, 3-5 minutes after speaking Mandarin, in fact, I know you are professional, but the service attitude is really bad, I hope you do not go to this travel agency，Lisa liang is really bad agency read more

I bought a RT ticket from Virginia L at Bravo Travel for the express bus to Las Vegas and it leaves from Monterey Park for $50 what a deal. It is cash or personal check only. I took the trip we made it all the way to Valley Blvd in San Gabriel had to change buses next stop Rowland Heights which we had to get off the bus due to problems with the bus and had to spend two hours @ the 99 cent Ranch Market. Finally made it to LV two hours late. Return trip no problem from LV to LA. It would only be right to offer a one-way ticket for future use since the delay was no fault of the passengers. As far as Bravo's creditability no luck Virginia says she is new refers me to Eva she acts like she can't understand what I want. Bottom line you get what you pay for if you are willing to sacrifice half a day it could be okay. Good luck to future passengers read more

Very bad experience with them. Before we buy the tickets the agent Lisa said they have tour guy, but turn out they just had a driver, my family members they just come from out of country, they have no idea how to travel inside of the universal studio, that's why we need a tour guy. And when I complain that, they said they don't know anything about the tour, so...guys don't go here. read more

Wendy Wang of Bravo Travel located in Rosemead ate retirees $798 refund for the trip to New York since Mar.2010 and their accounting confirmed there was no pending refund for the invoice#80668. Hope you do not get the same experience like us. Best regards!!! read more

WORST TRAVEL EVER. Warning you don't ever use their services.tour guide Lee is the worst. Hotels are hygienic and understandard. Service is terrible read more

This place stinks!! I think they may have moved, or have another location at 7459 Garvey Ave, Rosemead. My aunts came to visit and wanted to take a short trip to Vegas. I swear, they almost died, and yet the business owner did not even apologize. First bus they were in, the two front wheels flew off on the road. Luckily, no one was hurt. Two hours later, another bus came, with no AC! 100 degrees inside a stinky bus for 5 hours to Vegas. They did not mention that the AC was not working, otherwise my aunts would not have gone. One was really sick and almost had to go to ER. She was throwing up all day in Vegas. This placed needs to get sued! They have no concern for people's safety. read more

We took the same trip on a Bravo bus to Mount Rushmore as Don F, but at a different time. (see his 7/21/09 comment) The bus was designed for 56 seats, but they also added an extra row on each side so there were a total of 60 seats. This reduced the space between rows and prevented one from getting out of his seat unless the person in front , straighten up their seat. It was terrible to be on a bus everyday for the long trip without any leg room. The smell in the bus was terrible too. On day 6, the bathroom holding tank was finally emptied (on the return trip thru Las Vegas). read more

This is my complaint email sent (also posted on Sonic Tour) I writing to express my disappointment and displeasure with my recent 3-day San Francisco-Yosemite tour (5/1/13-5/3/13) which was booked through Sonic Tours but I believe operated by Bravo Travel. First, your tour guide by the name Eric should be removed from his position immediately. He was hostile to customers: screaming, scolding and swearing at customers. Constantly raised his voice to intimidate customers and threatened customers who do not return to bus on time at any point of the tour, will be left behind and will be responsible to find their own way home. By the way, first day of the tour, we were waiting for him for more than 30 minutes. Second, San Francisco city tour was offered at an extra $25/adult and $20/child. Only 4 locations with 10min stops. Most people felt cheated by him as he said it was better than the local city tour bus. He was dishonest and did not want to explain in more details about the extra cost. We expected to ride on an open roof bus with a bigger route of city tour. Why was this optional excursion not listed in itinerary and also listing the price? Finally, the service tips as informed by Bravo office to be $4 per day/person, however, tour guide collected $6 per day/person. The $2 per day/person increase is not a big deal however, this tour guide did not deserve any tip with his terrible attitude and services. I will point out that the Bus driver on the other hand was a very nice cool guy and was worth to be paid extra service tips. As a result from this ordeal of a tour you are not only losing me as a future customer, I'll also be adding a review with BBB, YELP and on my Facebook page so that everyone is fully informed of what to expect from a Sonic Tour / Bravo travel tour experience and how your tour guide can turn a decent tour into a nightmare tour. I'll never ever go on a Sonic Tour / Bravo travel tour again. read more

This was the complaint letter written to Bravo. I would give "ZERO" star if that was an option. Jiuzhaigou Yangtze River Zhangjiajie 15 Days Tour Package 1. On October 13th, the local tour guide from Chengdu informed our tour members that we will be dropped off at the airport to Jiuzhaigou. Our tour itinerary will not proceed any further as a result of non-payment from the Beijing office to Chengdu local tour operator. This news caused tremendous stress and anxiety to all of us, being in a foreign place left by ourselves for the rest of the trip. With many telephone calls made by one of the tour members, payment issues were resolved and the tour continued on. 2. On October 13-14, our hotel accommodation at Jia Bo Villa in Jiuzhaigou was a major disappointment. With the weather at freezing temperature, the heater was not working in our room. A request was made to the front desk for additional blankets but none were available. As a result, we slept in the cold and to prevent us from freezing, we wore layers of clothing and a jacket to sleep. 3. On October 15th, the itinerary is sightseeing in Huanglong. The local tour guide used tactical persuasion with the tour members not to proceed in visiting Huanglong due to snowing and safety concerns. With the insistence of a few tour members, the trip to Huanglong proceeded. When we arrived at the park, there were other tour buses and the park was opened for visitors. A complaint was made to a manager with the Chengdu tour operator and refunds were given to those that didn't enter the Huanglong Park; local tour guide didn't informed us that we will receive 200 Yuan refund for the admission ticket if we do not go. In addition, not in our tour itinerary was a stop at the Tibetan herbal store which took up 1 1/2 hours of our time from Huanglong Park. As a result, the time spent at Huanglong was cut short and we were not able to see the main attraction, "multi-colored pond." 4. On October 20th, the itinerary states that we will take a train from Yichang to Zhangjiajie. Instead of a five hours train ride, we were boarded on a bus that took 11 hours, traveling on unpaved roads and roads under construction. Driving in these conditions raises serious safety concerns and causing us to be extremely stressful as the bus drove through mountain edges on narrow roads. We all requested that the bus driver take us to our destination safely. 5. On October 23rd, our tour members requested the local tour guide to take us to Tianmen Mountain National Forest Park. The unscrupulous tour guide collected $60.00 from each member for admission fee, cable car ride, and inside park bus transportation while the actual admission fee included all for only $35.00. 6. When we sign up with Bravo Travel, we were specifically informed that this is an English/Chinese tour package. This was not the case as the tour guides in Chengdu and Zhangjiajie didn't speak any English. This resulted in me not being able to understand what was spoken half the time since I was not proficient in Mandarin. It was difficult to enjoy and learn the culture and history when one does not understand the language fully. 7. For a few days in our tour, our meals were below economical standards. read more

Stay away from these bus drivers... you are putting your life in danger if you drive wirh them! They are not professional! Listen to the news the accidents with buses the majority are from Bravo travel!! read more

My receptionist was Wendy, she sucks! Their selling trick was like keeps telling you they'll have cheaper flight tickets tomorrow...Ahem! there was a thousand of tomorrow, and in the end all they have is Sh*t! The WAY more expensive price than the price on the airline website. And this kind of keep-people-waiting-trick costed a friend of mine missed his last chance to see his father. If you read my review and still go for it, fingers crossed! read more

August 2009. Consumers beware! This is a horrible horrible, irresponsible agency. Purchased a package from LA-Napa-Monterey Bay, with guaranteed seating, ending up to Yosemite, Hearst Castle Solvang. Was not informed of the change of route, or merging with a different group to a different itinerary. The boss Mr. Lu himself put us onto this bus without telling that it's heading to a different destination operated by a different agency. We only found out that the bus was not going to Napa-Monterey Bay 2 hours after the bus already departed L.A.( AND WERE TOLD BY THE COMPANY PHONE OPERATOR, THAT IF YOU DON'T WANT TO GO, YOU COULD GET OFF THE BUS AND WALK HOME). Was stuck with the other group for 3 days, with no explanation. There was NO apologies, NO compensation, and NO refund after the trip. Basically they just take your money, and stuff you onto any group that has an empty seat. Go to other agencies, and AVOID THIS ONE AT ALL COST. read more

I agree with the review by Mary Ann. This is the worst travel agency. My parents, brother and his family of six booked a 2 day tour of Vegas from LA including transportation and hotel stay at Excalibur. It cost almost $700 for the tour. While on the trip, the guide mandating they pay $15 per person as a tip for the driver. If I was there I would have flatly said no. I believe they do this to take advantage of tourist who do not know any better. On their way home, they force them to stop at two outlets where they are asked to where a sticker so the outlet stores will credit the tour company with bringing people in their stores, so the travel company makes money off of them while delaying their trip back home. Their drive home ended up lasting 12 hours from 8 am to 8 pm. Bravo travel have this office in Monterey Park and Rosemead. They are both owned by the same company according to their website. read more

I bought 6 airplane tickets to Asia 3 months prior to departure date in June. There was no direct flight from LAX-Thailand So, I was specifically looking for 1 layover since I was traveling with 2 elderly and 2 small todlers. 16 days before the trip, I found out by accident that the 1st leg of my flight which was direct LAX to Japan was cancel. The agency didn't even notify us of this big change. If I hadn't gone into Delta website, I wouldn't have known until check in time. So now we go from LAX to Seattle THEN to Japan then to Thailand (2 layovers). I called Delta and they said I needed to deal with my travel agency since I booked the flight through them (Grace Mo at BRAVO TRAVEL). When I contacted them, they said I could cancel the flight without penalty. If I were to make any changes to the airline tickets now, I need to pay the current price which was at least $800 per ticket. They took no responsibility of the tickets they sold. They blamed it on Delta Airline for cancelling flights and not allowing them to make changes without penalty. So they pass along the penalty to me the customer. I chose to go with a travel agency because I thougth they could give us better service and I was very very wrong. read more

BAD SERVICE!!!!! The trip from LA to Las Vegas is totally a uncomfortable and irritaing one! First, we had booked for 5 people , it turned out that they made a mistake and booked 2 people, there was almost no seat for us! Second, the tour I booked was supposed to be english and chinese speaking, we expect the tour guide's english standard should be not bad since we are in US, but it turned out that is ATROCIOUS ENGLISH! Third, We had opted for a free and easy tour so we decided to not join their city tour and other tours, she seems happy as we didn't join any tour and said "then what are you all gonna do in Las Vegas, if you all didn't join anything. (Can't we walk around ourselves or gamble!). Lastly, in the optional tour given by her, there is 2 buffets provided at a price of USD27, so I ask the tour guide where will we be having the buffet, she told us is they are chinese restaurant so we decided not to join again, she say it in front of all the people in the bus, the buffet is in the hotel is expensive which we can't afford, why not join their buffet which is at a cheap price with lots of variety and can fill the stomach (in las vegas, although the buffet in the hotels is not cheap but is still affordable and there is a certain standard of quality there as compared to some chinese restaurants, I went for 2 different buffets for 2 consecutive nights), the way she phrase it is like we can't afford. Overall, is a very bad experience for us, and this will be the first and last time I gonna to use their service. read more