Had a scheduled bus to leave at 8:30 in the morning from the Tijuana International airport. I got…read morethere 20 minutes before and the bus had already left . They did put me on the next bus an hour later. But because the bus left earlier than departure time it ruined my entire plans and day it made me miss my train therefore I had to buy another ticket so not only did they waste my time, but they also made me waste more money. Customer service told me the issue was resolved by putting me on the next bus. But it didn't resolve the fact that I lost out on money and time. How could the bus leave before departure time knowing that not everyone was on the bus it is unprofessional and unfair to the customer. I will never be using this bus company again and I wouldn't recommend it.

Compramos un viaje redondo de Los Ángeles a El Paso y de regreso con Express Limousine, y…read morehonestamente fue una experiencia muy decepcionante. En ambos viajes nos tocó una unidad donde el baño no funcionaba. La limusina se veía muy descuidada, vieja y poco limpia. En el viaje de regreso hacía muchísimo calor y el aire acondicionado casi no llegaba hasta la parte de atrás, haciendo el trayecto muy incómodo. Además, las terminales también estaban en muy malas condiciones. La terminal de Los Ángeles estaba súper sucia, muy descuidada y daba una impresión de abandono total. La de El Paso también se veía muy deteriorada y claramente falta mucho mantenimiento. Honestamente, no se sentía un lugar cómodo ni limpio para esperar un viaje. Originalmente habíamos comprado un boleto para una menor de 13 años que al final no pudo viajar. Cuando llamamos para pedir un reembolso, nos dijeron que no podían devolver el dinero, pero que podíamos usar el boleto más adelante para otra persona. Como ella no podía viajar sola, aceptamos esa opción. Sin embargo, cuando intentamos usar ese boleto después, el gerente Sergio simplemente nos dijo que no, que el dinero ya se había perdido. Fue muy frustrante porque tratamos de resolver la situación de buena manera y aun así perdimos el dinero. En general, el servicio al cliente fue muy malo y la experiencia del viaje también. Honestamente, no recomendaría esta línea de transporte a otras personas.

I am pleased to have used a private car service on my last vacation…read more It's always stressful to use Uber to get to LAX, especially at 3:00am. Using a private car service meant I didn't have to worry about being picked up at both my home and the airport. Route 66 Shuttle Company arrived on time and the vehicle was very comfortable. The owner was an excellent driver and was helpful with our bags. And picking us up from the airport was a breeze, he found us quickly and was there only minutes after I walked out with my bags. I will never use Uber or another shuttle company again. I also want to mention booking a reservation was easy!

Our family uses Vick at Route 66 Cab Company to get us to LAX for business and pleasure travel…read more Vick is awesome, he goes above and beyond. He's excellent at customer communication and services, punctual and professional, friendly and his car is spotless. I highly recommend Vick. John Sheehan Managing Attorney The Barnes Firm. Monrovia resident.

This is a review I honestly wish I didn't have to write, but people need to be aware of what can…read morehappen when using this service. My sister recently used Executive Line Bus, which advertises transportation from Baldwin Park to the TJ airport area. I dropped her off in Baldwin Park and everything seemed normal at that point, but what happened on the return trip from Tijuana is something that, in my opinion, needs to be investigated. According to the schedule, my sister was supposed to be picked up in TJ at 8:00 in the morning. She arrived at the pickup location on time and waited. And waited. And waited. The problem was not just the delay. The problem was the complete lack of communication. No updates, no clear explanation, no sense of urgency for someone who was essentially waiting to get into a stranger's vehicle in another country. That feeling alone is incredibly stressful and honestly unsafe. When you are relying on transportation like this, especially crossing borders, timing and communication are everything. Instead of leaving at 8:00 AM as planned, my sister did not actually leave until around 11:00 AM. That is a three hour delay with no proper coordination. Imagine if she had a flight to catch. That would have turned into a complete disaster. What made the situation even worse was the response from the company representative, Yessenia. Instead of acknowledging the frustration or taking responsibility for the situation, my sister was told she had to pay another $10 just to get on the later 11:00 ride back to Los Angeles. At that point it wasn't even about the money. It was the principle. When a company causes a delay and a customer is stranded waiting, the last thing that should happen is charging them extra just to get home. The entire experience felt careless and honestly alarming. When people are traveling between cities and countries, reliability and safety should be the priority, not squeezing a few more dollars out of someone who is already stuck. This situation left us feeling uneasy and unsafe, and I truly believe this service needs better accountability and communication before more people end up in the same situation. Esta es una reseña que honestamente me gustaría no tener que escribir, pero creo que otras personas deben estar alertas sobre lo que puede pasar usando este servicio. Mi hermana utilizó recientemente Executive Line Bus, que ofrece transporte desde Baldwin Park hasta el área del aeropuerto de Tijuana. Yo la dejé en Baldwin Park y todo parecía normal en ese momento, pero lo que ocurrió en el viaje de regreso desde Tijuana es algo que, en mi opinión, debería investigarse. Según el horario, mi hermana debía ser recogida en TJ a las 8:00 de la mañana. Ella llegó al punto de encuentro a tiempo y empezó a esperar. Y esperar. Y seguir esperando. El problema no fue solo el retraso. El problema fue la falta total de comunicación. No hubo actualizaciones, no hubo explicación clara, y no hubo ninguna urgencia por ayudar a una persona que básicamente estaba esperando subir a un vehículo de desconocidos en otro país. Esa sensación es muy estresante y honestamente insegura. Cuando dependes de un transporte así, especialmente cruzando la frontera, el tiempo y la comunicación lo son todo. En lugar de salir a las 8:00 AM como estaba planeado, mi hermana terminó saliendo alrededor de las 11:00 de la mañana. Eso es un retraso de tres horas, sin coordinación adecuada. Imagínense si hubiera tenido un vuelo que tomar. Habría sido un desastre total. Lo que empeoró aún más la situación fue la respuesta de la representante de la compañía, Yessenia. En lugar de entender la frustración de mi hermana o asumir responsabilidad por el problema, le dijeron que tenía que pagar otros $10 dólares para poder subir al viaje de las 11:00 de regreso a Los Ángeles. En ese momento ya no se trataba del dinero. Se trataba del principio. Cuando una empresa causa un retraso y deja a un cliente esperando, lo último que deberían hacer es cobrarle más dinero solo para poder regresar a casa. Toda la experiencia se sintió descuidada y, sinceramente, alarmante. Cuando las personas están viajando entre ciudades y países, la seguridad y la confiabilidad deberían ser la prioridad, no simplemente hacer más dinero. Esta experiencia nos dejó con una sensación de inseguridad y creo que este servicio necesita mucha más responsabilidad y mejor comunicación antes de que otras personas pasen por lo mismo.

No schedule no answer phone when you need the service no one is in the office and the website don't…read morehave information about the schedule or service

The nicest Happiest guy picked us up and was so interactive with my kiddos. It was a wonderful…read moreexperience. Great, save driver and then picked us up from the airport when we got home. Our flight was delayed then our baggage's were even later. Our original pickup time was 7:55pm and we didn't get to the shuttle until almost 11. Him knowing I was traveling with little ones he covered to let them come and wait in the van until our baggage's came. You don't find that kind of service anywhere!! Thank you so much Happy Shuttle and Rich!! We will definitely be hiring you the next time we travel. Oh yes and we were able to rent 3 car seats/boosters for the little ones as well. Easy to book On time Convenient Great communication Very personable Entertaining Great price Thanks from the whole Family!

Absolutely love using this service! Rich and his team always provide excellent service and go above…read moreand beyond. Most recently, I needed to use the service for a pick up from UCLA to home for my baby Bruin who wanted to come home for the Halloween weekend. While I easily could have went with Uber, Rich gave me an incredible deal that came out to the same as Uber. Our driver was Harry. Not only was he amazing, but he was completely reliable and most importantly safe. The car was spacious enough for my Bruin to bring home laundry to do at home. So if you have a college student who needs to arrange a ride home, Happy Shuttle is definitely the place to call. They continue to exceed expectations and their prices are affordable. Will definitely be using them again!

The driver brought me to walgreen to get my medication. The driver left and didn't tell me she was…read moreleaving. She left no phone # to call and tell them I was ready. She dropped me off at 11:40 and oi told her I would be done by 12. I was done by 12. I am on oxygen and can't charge my portable unless I'm in a car . I had to drop me oxygen intake by half so I might still have some when they come back. I use a walker and have no place to sit. will never allow kern transportation to use T & J unlimited medical transportation again. I have been waiting 45 min now and still no sign of my driver

One of their service vans with a unit number 22 posted on the rear door almost hit me on the rear…read moreleft side of my car while traveling on 14 north freeway near Acton, CA. When I turned my head to look at his face to see his reaction for almost hitting me, he kept looking down at his phone. He seemed to be more concerned about what he was looking at his phone. I called the companies office to report his driving behavior, and I was asked for his unit number, and I explained what had happened... it was not a pleasant experience! Awful operations from management!

We had a great experience with their service! Steve was very responsive, and communicated openly…read morewith me throughout the ordering process, as well as on the day of the service. I researched a number of party buses and he responded the quickest and with the most clarity. Even though it was daylight, we were fortunate to have the dark curtains in the van for privacy, as well to enjoy the lights inside. My kids and their friends had the best time, and i would recommend his service to anyone!

Had a great experience overall with the business, they had great communication and they were…read moretimely, thankfully! The speakers worked great, they had Bluetooth and there were no issues with that. The driver also dropped us off to go to the restroom and then we had another stop to make, so he was very accommodating and patient with us. My only complaint would be that the bus didn't have a curtain of some sort on the bus from the front, so when we got on the bus at around 5pm it was still super bright out... it would've been nice to be able to see the lights from the inside of the bus... but it's okay! Still a great time, but just be aware if you plan to book it during the day, it will be bright inside.

I went into the El Monte office on Tuesday to purchase a ticket for Thursday, as that was the only…read moreday I can go to Tijuana. On Thursday at 6am , I was at El Executive waiting for the transportation van , the driver looked at my ticket and told me to go into the van. Made 2 stops in Baldwin park, on the 2nd stop he told me to go into the office , the lady at front desk , said I owed $10.00 because my ticket said Wednesday not Thursday, I told her the misprint of ticket was not my problem and I did not pay. The driver was a Maniac, driving very fast, weaving from one lane to the next like he was drunk. He was rude to elderly hispanic people entering the van, he was rude to the women in the bus ,including myself. Driver was aggressive, and so Rude to everyone. Everyone paid their ticket for a ride, we didnt pay to be scared of this driver and his erratic behavior. I DO NOT RECOMMEND this company to anyone.

Poca seriedad de esta empresa. Dejaron a mi mamá *señora de…read morela tercera edad, varada en San Isidro, cuando hable me dijeron que me validaban el boleto de regreso o cuando ella quisiera viajar., cuando llegue a la empresa para hacer valido el boleto, la supuesta manager fue grosera y altanera. Tengan cuidado con esta empresa y más si van a viajar personas de la tercera edad.

Miguel and his team were fantastic. The party bus was right on time, super clean, and our driver…read morewas great the entire night. Everything went smoothly and made the event stress free and fun. We'll definitely be using them again for all future events. Highly recommend

Booked a 38-passenger party bus with two poles for a fun Christmas bar crawl with friends, with a…read morestop in Little Tokyo and Pasadena, and Miguel was very helpful and responsive with answering all of my meticulous questions! He collected all of the info and deposit for the contract, and called me the day before to reconfirm all of the travel details. Our driver, Jorge, was really great too. He remained attentive and communicative all night, managing multiple stops with a bus full of tipsy Santas. This is an annual event, and we'll be calling Miguel to book for the next bar crawl!

Excellent friendly service by Jonathan, as well as a great confirmation phone call the night before…read moreto confirm our next day morning pickup. Great car, friendly driver, a lot of space and curbside pickup at LAX is effortless. Highly recommended for sure, thanks!

Well we made it to/from LAX alive and in time. I will say John was communicative and let us know…read morehow and where to meet, and let us know when he was on his way and if there were any delays. Otherwise, his driving was a little scary; we were picked up not super early in the morning (between 9-11am), but he looked like he was struggling and swerved 2-3 times to stay in his lane. The van was also pretty filthy on the inside; there were nut shells on the floor and didn't seemed it was cleaned for several weeks. I would not recommend especially if your family has any food or pet allergies.