I had an unexpectedly stressful experience at Breeze Airways in Tampa when my friend and I missed our flight. This had never happened to me before and I was so overwhelmed and unsure of what to do. Chasity at the baggage desk was absolutely amazing. She was incredibly kind, patient, and helpful, and she went above and beyond to help us. She was able to secure some flight credit and rebook us on the next available flight. I'm extremely grateful for her help and excellent customer service. Because of her, a stressful situation was made significantly less overwhelming. Thank you, Chasity! read more

Breeze might be my favorite new airline... if only it went to more airports and abroad!! Leaving Tampa sucks only when I'm staying in the U.S., but the blow isn't as bad knowing TPA is the best airport of its kind and now there's an option to fly with Breeze. I've always wanted to fly breeze since it's 2020 arrival, but the smaller markets it flew into weren't that great. Fast-forward to 2025 when they've added so many more markets, including the teeny tiny Pensacola airport which I happen to go back to when I'm not abroad and not in Tampa (the parents live there, and I run Airbnb's out of there). When I got back to Pensacola from abroad in July, I flew my daughter up on breeze and she told me how great it was. On my first breeze flight, it was a brand new plane! A first great impression for a germaphobe pho like me. I'm a bag checker so I don't know how it is to fly with just a carry-on and I feel like the plan with a check bag and Wi-Fi is worth it. You get full Wi-Fi on the plane. Only Water was served for my #Short one hour flight so I'm not certain if they serve other snacks, but there is a paid menu. For now, I'm giving this airline a five star because it was a smooth, clean and comfy flight. I'll update when I can do a round trip and also fly to a different market. After I'm done with my Southwest points Breeze will be my first look. I just hope it keeps expanding and takes Southwest place since Southwest decided it would like to be just as average as every other airline these days. Breeze feels like a better version of what Southwest was when it first started as you do get to choose your seats! I hope they keep up the great service. I wrote an article on breeze Airways upon its inauguration and the CEO at least at the time it was the former CEO of JetBlue. I remember loving JetBlue then hating it so I hope it's due to the CEO understanding what customers really want. read more

Breeze Airways - Brand new plane! - Airlines Near Me - Tampa, Florida

WARNING TO ANYONE FLYING WITH Breeze Airways I'm sharing this so nobody else has to go through what I'm dealing with right now. My luggage never made it to my final destination, and trying to get help has been extremely frustrating. There is NO real customer service line, no direct baggage office contact, and no clear communication on where your belongings actually are. Instead of getting answers, you're left: Texting and waiting Being redirected with no real updates Unable to speak to anyone who can physically locate your bag This is a serious issue when airlines don't have efficient systems or procedures in place to track and return luggage quickly. TRAVEL TIP (PLEASE READ): If you are flying--especially with budget airlines--PUT AN APPLE AIRTAG OR TRACKING DEVICE IN YOUR LUGGAGE. Why? You'll know EXACTLY where your bag is You won't have to rely on the airline for updates You can push them to act faster when you already have the location At this point, passengers are forced to do their own tracking because the system isn't reliable enough. I truly hope Breeze Airways improves their policies, communication, and customer support--because customers deserve better when trusting an airline with their belongings. read more

I usually don't add feedback about flight experiences. This was my first time flying breeze. For a smaller airline, it wasn't bad. The flight was very sooth, and we had a solid landing. No breaking where you get whiplash when the plane is landing. The only gripe is how long it took for our luggage to come to the belt. read more

I was recently on a trip home from Memphis to Tampa when I ended up sitting next to a man with horrible hygiene. Without embarrassing the man the flight attendant could see I was distressed and offered another seat to me. You have no idea how grateful I was. The flight was once again on time and a positive experience. Thanks Karen for the rescue. I'm a retired NYS Trooper but she was the real "Trooper" that flight. I found out she was a retired teacher. Breeze Airways she's a real asset. Thanks for your service. read more

So I booked my first trip with breeze airline and I had an issue with pricing. I received an balance due a couple days after I booked so I contacted customer service. I like the fact that I can message them and not have to wait on phone on hold for hours. They finally was able to see the issue and they took responsibility of the confusion and made things right. I truly appreciate the fact that they did not try to fault me for it and charge me extra money that I was not made aware of. Honesty and dedication to ensuring their customers are treated right and is satisfied is very important for a business. So I am giving 5 stars. I will write another review once I complete my trip. I would like to personally think the representative named Dawn for her help, time and patience. read more

Trust me, don't do it!! I have so many thoughts about this bait and switch company! First issue, my brand new luggage was badly damaged. I reported it at the airport at the breeze ticketing counter as soon and I retrieved my checked bag. I was told the person who handles this was not available and to go to the ticketing counter. The rep spoke with their supervisor via cell phone. I was given a website to report the issue and she wrote down a phone number. I went to the website which stated that I needed to report it at the Breeze desk at the airport, which is what I had just done so that was a waste of time! I called them and they had an automated message that said to either call or text them. I texted Breeze and they stopped responding to my texts. This is getting ridiculous! How do I get reimbursed for my luggage? Also, the day before, we were switched to a smaller plane with none of the amenities that we were promised, including no WiFi. I also had a seat that was full of someone's chewing gum in multiple areas of the seat, including the menu, seat tray, and other areas. I have photos of these issues. Then, to make matters worse, our flight was delayed twice within the span of 2 hours and they switched our return plane AGAIN!! No one wants to be on that nasty, dirty plane again! Someone needs to refund us our money and replace my luggage!! I will add this review EVERYWHERE I can with photos! read more

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These folks are awesome always great service reasonable cost just love flying them .. the keys flight is awesome

Horrible service!!! Ripped my elderly mother off, agent at the desk lied to her about the cost, as well as adding travel fees of$56.70 and another charge that just says fees of $70, besides???!!!! The agent told her to come back a week later and she could get the ticket for less, so after my 87 year old mother stood in line for over an hour, she ended up paying more than she would have if she'd have bought the ticket the week before, when she went to inquire about getting a ticket!!! read more

Terrible pieces of sh*t. My 2-year old niece passed away and I was unable to change the date of my flight because I had purchased a No Flex fare before she died. This is an unforeseeable emergency and they have no empathy and give absolutely no f@cks about their customer. May their executive team experience tragedies in their own families. read more

My girlfriend flew this piece-of-shit airline from Tampa to Charleston in order to visit her terminally,-ill best friend. The flight was delayed over 12 hours and the best they could do was offer her a $20 dinner comp for the delay. AVOID. AVOID. AVOID... read more

On my trip from Nee Orleans to Providence on 3/3/26 I paid for a carry on bag. There was a stop in Raleigh to let passengers off and new ones on. I received a phone call from a man who mistakenly took my bag. I informed the crew and they told me they couldn't wait for it to be returned so I had to leave it there. In Providence they said they would expedite it to Bradley Int'l airport and deliver it to my house. That did not happen. When a real person texted me back because there are NO live people to talk to in customer service she said it was coming into Providence today and I will have to pick it up. She said they DO NOT deliver if a fellow passenger took a bag by mistake and that I have to pick it up because it was not a delay from Breeze. There is NO consistency between workers as far as knowing what their policies are and do not care about customer service. The flight itself was good but customer service is awful and they don't care about their customers at all. Very frustrating because I did not cause this as well. They are a big company with little customer support. Beware. read more

The flight experience Was amazing great legroom amazing flight attendants (they were very nice) the seat was comfortable and amazing views out of the window I'm so glad I flew breeze airways read more

I would leave no stars if I could. Breeze broke one of our bags where the wheel was completely gone and all our stuff was falling out of the bottom. We spoke to Bruce and he dismissed me saying I overpacked luggage even though it was all the correct size and weight. When I asked to speak to manager he said no and that he was no longer going to respond to my emails. This is very poor customer service and we are very unhappy. We now need to buy a whole new suitcase because of their poor handling of our bag. read more

There was an accidental booking that occurred and I immediately contacted Breeze less than 2min to inform of the situation and they refused to change my reservation or refund me. I would not recommend Breeze airways as the their website will glitch and malfunction and Breeze will do nothing to rectify the situation. Also, the non human support is not helpful at all. Breeze doesn't have a customer service number in which to contact regarding issues read more

Absolutely abysmal experience - They don't tell you that you need to pay additional money for carry-ons and such, the only airline that does this. Feels like a scam. Bumpy ride, bad beverages. Overall terrible experience. Most definitely the worst airline out there for domestic travel. Would never ride with them again. If you are over 6 feet tall you can't even fit in the seats. Don't fall into this scam. read more

I enjoyed this flight, it was smooth ride. The only complain I would have is their seats are a bit tight even paying $25 dollars for them. The person behind me during the whole ride had his knees up my back, pushing my feet under the seat. But great pilot made it home safe and sound. Also there's no Wi-Fi not even for purchase. read more

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Best round-trip flight ever! If you need an inexpensive but excellent flight to Vegas, Breeze is for you! Breeze is a newer airline. I paid $413 for round-trip tickets from Tampa to Vegas, leaving the Friday prior to Thanksgiving. That price tag included a $25 "Nicer" upgrade; it allowed me a carry-on bag, a whole lot of leg room up front, a Kind brand nut bar, & a small bottle of water. Just the added leg room was well worth the money! Other bonuses are that this airline has new planes (w/ comfortably wide seats); there was not one passenger waiting to check in luggage before my Tampa departure, & only a small handful of passengers prior to my Vegas departure. This is my first time flying where the flight attendants were VERY friendly, even conversing with us passengers in the cabin while we waited for others to board in Huntsville, Alabama. (The Tampa/Vegas flight & Vegas/Tampa flight each had a 35-min wait on the plane in Huntsville.) Having few worries about lost luggage was also a plus. The flight from Tampa to Alabama was approx 1 hr 20 min. The flight from Alabama to Vegas was approx 4 hours. This was perhaps the easiest flight I've ever taken. FROM TAMPA, BREEZE CURRENTLY OFFERS THESE DESTINATIONS: Huntsville, Alabama; Las Vegas, Nevada; Akron, Ohio; Canton, Ohio; Columbus, Ohio; Oklahoma City; Tulsa, Oklahoma; Bentonville, Arkansas; & Fayetteville, Arkansas; Charleston, SC; Louisville, Kentucky; & Richmond, Virginia. (New destinations are being added often, so don't rely on my list.) Breeze came into existence in July 2018, but its first flight was on May 27, 2021. It is owned by David Neeleman; he founded JetBlue & three other airlines. Neeleman has plans to gradually add additional domestic routes to the current 32. (As of Nov 2022, the closest passengers can get to New England is Rhode Island & New York.) There exist no international routes. Breeze has three types of planes: ten E190 jets w/ 108 economy seats, three E195s planes seat up to 118 passengers, while thirteen Embraer jet aircrafts offer two seats on each side of the aisle-- no middle seats. (New planes continue to be added to the fleet.) There was no first class section on our plane; however, those who upgraded to "Nicest" had a footrest & possibly other amenities. (These passengers were located @ the rear of the plane rather than the front.) Was hoping to surprise a Maine family member on Christmas, but I'll postpone the trip until Breeze offers Portland, Maine and/or Boston, Massachusetts as destinations that originate in Tampa. DEFINITELY A QUALITY AIRLINE that offers GREAT SAVINGS! Don't hesitate to buy tickets... read more

Breeze Airways - A typical Breeze Airline plane... - Airlines Near Me - Tampa, Florida

don't ever try to get a refund or a credit for a cancellation. they dangle an amount in front of you and put you in a never ending loop to insure you'll never get it. want to text them? they send you to the app. get in the app? they tell you to text them. absolutely terrible service. read more

I purchased this flight on Black Friday 2021 for $29 each way. My flight ORF to TPA was originally scheduled to return to ORF at 7pm but a few weeks prior the return flight scheduled changed to a 9pm departure which was disappointing. I was given the option to cancel with a full refund. The airline was very clean but still carry your wipes for your chair and tray. Bring your own snack because those prices are out of this world! Bring an empty water bottle to fill up because a can of soda is $3. Other than that, I would definitely take Breeze again! A wonderful weekend trip. They are offering great flights to great destinations for a great price. You can't go wrong! read more

Breeze Airways - Airlines Near Me - Tampa, Florida

I flew from round trip from TPA to SDF on a direct flight. There are three categories of seats. There is Nice, Nicer, and Nicest. I chose Nicer. Nicer gets you a carry on bag, checked bag, and a personal item. You get a snack and a bottle of water too. The ticket was about $120 which is really good considering I purchased it a few weeks before. There was plenty of leg room! REALLY friendly and professional staff! Plane is brand spanking new with that new plane smell...mmmm. Nice! Roomy bathroom! The bathroom was big enough to turn around in and there was even a place to put my purse. For travelers with infants, there is a nice size changing table, too. There Nicest area has automatic reclining seats and foot rests. You can lower and raise your headrest. I might have to treat myself next time and luxuriate in the nicest section:-) We boarded and left on time on both my departure and my return flight. I will definitely fly Breeze Airline again! read more

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This airline has been the most disappointing from both ends of my round-trip flight of any airline I have been on. My first flight was postponed five times, because they couldn't find a flight crew. I ended up going from getting in at 10 at night to 5am on Thanksgiving the next day. Today, I was in the TSA check in line and was sent a text saying my return flight was cancelled. When I went to the Breeze check in line, they said there were no flights at any point and to go to Jet Blue. They wouldn't even help book. What was even worse is the flight I booked to go home was $685 one way, but they only reimburse up to $500. You have to fill out a 28 day reimbursement form within 6 days. In a nut shell, both sides of my trip were messed up, no help from customer service to reschedule, and I am out at least $185. My advice, go with an established airline. read more

Breeze Airways - Breeze's reimbursement policy. - Airlines Near Me - Tampa, Florida

We used the boarding pass printed from The internet and it was to big to scan so we went back to ticketing and got different passes. Then when we got to the gate there was no one there. No one until our flt departed. Two employees and both left.you would think at least one would stay at the gate incase if issues. We fly a lot from Tulsa to Tampa and back. We will probably not use breeze in the future. read more

What a sheet show! Over two hours late and they changed the plane from a nice new airbus 220 to a dirty embrauer. Then landing in Tampa past midnight we have to wait in the tarmac for them to figure out which gate to go to go 30 freaking minutes? All this for their "nicest" fare which was about $100 less than American...not worth it at all. Avoid at all costs! read more

I've been on 5 flights so far and I can say that this fairly new airline has excellent customer service, fair prices and comfortable seats. Most times they have been on schedule compared to other major airlines. Keep up the good work Thank you. read more

I called 4 days before my flight to make a change only to be told the reservation was never made. now they are telling me I missed my flight without contacting them and supposedly I talked to a scammer when I called them before my reservation. they Are not even trying to make things right but just want my money without giving me their service. read more

the worst airline I've actually ever been on, first time i flew it was a 3 hour delay, I kept my cool as much as possible as it was Easter okay shit happens. I give them another chance, they actually kicked me off of a flight after I waited another 3 hours on a delay, saying I was being rude for asking them when yet again it's delayed. this is the farthest thing from a breeze ever. what ever that curly headed fuck that works at Jacksonville airport, just know you deserve nothing. don't ever ever fly this airline. ever. read more

Terrible customer service. I booked a flight on Breeze and and an hour later I noticed that I had received an email from Breeze indicating a promotion of 35% for flights booked today . I tried calling but their customer service only accepts text messages. Long story short , they refused to give me the discount because I didn't ask when I booked the flight an hour before. Also , their customer service texts are computer generated. Very disappointed in their customer service! read more

I flew to and from Gulfport and Tampa last week. Easy loading flight attendees were so nice.I am looking to fly to Vegas in May with Breeze. read more

Airline should be avoided at all costs! DO NOT USE BREEZE if you want to get to/from your destination!! Seems like good price but flights are delayed or cancelled. Worst part as many other reviewers mentioned is there is no customer service phone numbers for help when you're stranded. Absolute worst position to be in as a traveler. Would have given less than one star if possible! Pay a little more to ensure you can travel or at least get help if something goes not as planned. DO NOT FLY THIS AIRLINE!!! read more

Do not book with this airline! If you want to get stay home or stuck in another city then book with breeze (can't say fly because they don't). We have had flights cancelled twice on different months because they have no crew to operate the plane!!!! How is that even possible for a serious airline and all the offer is to change your reservation to the next time they fly out of whatever airport you are in (it can be in two days or a week) or get you money back. They don't care about your plans, their customer service is the worst ever, rude and unprofessional. This airline is so bad that makes Spirit airlines look like a 5 star luxury airline! Beware and don't let them scam you with prices because they are super cheap but YOU WILL NEVER FLY! read more

Worst booking experience ever. Luckly my problems happened before my flight because it was booked ahead. I booked my flight and was emailed that my seats were changed but my entire flight was changed the the next day at a later time. I went to try and cancel the flight but there is no customer service person or anything. All automated. Nice prices but such a horrible experience. read more

3 months in advance scheduled weekend flight from Sarasota FL to Hartford CT 9/21 to 9/24/23. My 9/21 flight rescheduled to 9/22 leaving at 7:30 pm. My 9/24 return flight had departure time changed from 3 pm to 6 am! My 3 day family reunion visit went from 3 days to 1 day! read more

My wife's flight was cancelled 2 hours after they asked her to check in. Had she not checked her phone before going to bed, she would not have known. This caused a panic trying to find last minute tickets on a more reputable airline. Breeze cost her 2 days and over $500 in new tickets. Don't bother calling... all they do is text. Worst customer service ever. Another poor excuse for affordable travel. Breeze sucks. read more

My bag was damaged, there is no one at the airport to complain to at midnight. I sent an email 7am next morning, finallly got a response later in the day saying I needed to have complained within the hour of receiving my bag. They basically will not accept responsibility or get me a new bag. I tried my best to report it but there were no agents, no office, no one at TIA at midnight when I got in. I will never fly with them again. read more

BUYER BEWARE- BREEZE AIRLINES- flight was canceled after 3 hrs of delays- no explanation! The next flight available is April 27- 2 weeks from now. It's Spring Break- no flights on other airlines available unless you want to pay $1100 and travel 13 hrs-!! Not possible for my older sis & 9 yr old granddaughter ! BREEZE will ONLY refund cost of flights- NO REIMBURSEMENTS for this debacle!! Disgusting- but our FAA allows this - airlines are not required to offer you anything!! NO STARS for BREEZE! read more

I bought a round-trip ticket for my brothe-in-law from Norfolk to Tampa for $363. His returni flight was canceled after numerous delays and he spent the night in the airport until the next morning when he had to fly home on another airlines. The cancellation was due to mechanical problems. I contacted Breeze customer service, which is impossible to talk to a representative, via text. They only refunded me $114 for their error. I would have expected at least half the cost of the initial fee. Bottom line is I had to spend additional money on this trip not to mention the significant inconvenience to him. Terrible airline and terrible service! Never fly them again. read more

Brand new airline from the founder of jet blue. Planes are smaller embracere and soon new A220 in a 2-2 configuration that's perfect as no middle seat. Plane was comfortable and clean, flight crew and attendants very nice. Limited space overhead on carryons. That's the good. The bad is the gate attendant in Tampa did not load the plane properly and people that paid to be in the first five row got on behind people in group 2 and had no space to themselves over head. The gate attendant in Richmond was even worse and needs more training as he did the same thing. Normally you load with wheelchairs and people needing extra assistance and parents with children under 2. This guy said all people with children please load. There were 100 people that got on the plane in front of zone 1 again no overhead space. Come on Breeze get this right!! Not hard to do. read more

Never in my entire life have I been treated so badly I show up to the airport a hour early for my flight with Breeze Airways im waiting on a ticket agent to call me up for a flight at 8 am by the time they call me up it's 7:16 and they tell me I'm 1 minute too late they won't take my bag I beg them to take it then say you know what that's ok I'll just have to throw away all my perfume and other stuff I say can you please print my boarding pass they say no we won't print it like excuse me! Flight doesn't take off till 8 they tell me it's too late you can't get on the flight ! Then they proceed to be rude and say oh well I asked them to look up another flight they REFUSED to even talk to me then called a police officer who then proceeded to tell me OH WELL get on yelp and make a review they handed me a small piece of paper that says text only!! They have no customer service line it literally directs you to Facebook!! So they continue to be rude now I've completely missed my flight with no flight credit no rebooking NOTHING. After THEY refused and the THE ABSOLUTE WORST customer service in the world I had told myself I would never fly with them again after my first experience of them having the most uncomfortable seats no WiFi no TVs and the cabin pressure was off so nobody could even hear each other talk on the flight that I took last time but it was the earliest option HIGHLY DON'T RECOMMEND!!!! Never will I ever fly with breeze airways ever again and don't recommend them and to the extremely unprofessional rude employees that work for their airline at the Tampa airport I hope yall catch the flu!! if I could give less than 1 star I would!!! read more

A hour and a half late leaving tpa. Plane was there 5 hours at gate then they pulled one as I watched from the what appears to be fix it lot. Captain repeatedly states please give us another chance at tpa. After letting us board knowing they had to cut plane off for 10 minutes with no ac to restart computer. Then they cancel flight home at 0100 day before flight. They expect me to pay extra 2 days Hotel stay. Next flight was Monday. Canceled flight was Saturday. Then they think 50 credit dollars covers my last minute flight costs to get home to work Sunday. We're nurses. They lost me. They beg for a second chance then cancel. Gave them a try. Never again. read more