This was our first time flying out of Tampa on United Airlines. We had a rental car so we checked that in first then took the train to the terminal. The ticket counters are spread out by airlines. We were on United so we found their counter. They are all kisoks for checking into your flight. I didn't realize it until I needed to go to the next tram station that the QR code didn't print out on my boarding pass and my husband's boarding pass didn't print out at all so he had to use his phone as his boarding pass. Few glitches in their kisok system. I don't recommend the Kisok, but I don't think you have a choice. Just come with a lot of time and patience to make sure the kisok gets it right and if not hopefully you'll find someone to help walk you thought the process. And double check that your boarding pass has the QR code on it. At the gate I was able to have the ticket agent print out another boarding pass for me so I could board. Other good news. Due to it was a full flight they offered to check our carry-on baggage for free. That made it easier on our next layover, we didn't have to carry around and keep track of our luggage as we waited for our next flight. Boarding went smooth. We were in group 4, but due to we had our luggage checked we went after group 2 so we could carry our luggage down the ramp and place it by the door so they could load it up. Even though it was a pretty smooth experience I only gave it 3 star due to the ticketing issues. I beeped at the gate to the tram, because my husband showed the system my boarding pass, but it didn't register, but they still let me though the gate. I was blessed that they printed me out a new boarding pass so I could board on my own without having my husband fiddle with his phone to get both of our boarding passes digitally. read more

United has become one of my favorite airlines to fly. The staff at the Tampa hub were very professional and helpful. The airline immediately rebooked me to avoid the largest snowfall in Florida history, which allowed me to maintain my travel dates, and avoid delays. read more

United Airlines - Airlines Near Me - Tampa, Florida

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Not the best intl airport I've visited. The interior is a bit dated with not enough seating that has charging and the ability to do work while you wait as there was only one lounge and it was Amex only. Dining options aren't the best and most don't have dedicated seating. TSA was easy to get through but no Clear. read more

Why I won't fly United Airlines: In 2005 United petitioned the courts to treat United's 4 pension plans as unsecured debt. The courts agreed, thus allowing bankrupt United Airlines to terminate its pension plans, leaving thousands of employees with reduced or no retirement benefits. The 9 billion dollar pension default is the largest in U.S. history. Pensions are supposed to be held by a third party to prevent this sort of thing, so not only did United steal 9 billion dollars of its employees money, they set a precedent that could jeopardize ALL pensions. But the airline did not fold. Instead it went on to merge with Continental Airlines in 2010, making United one of the largest Airlines in the world. United is now making a profit, but has no intention to compensate any of the employees who were adversely affected by the pension terminations. This is a FACT, not an opinion. If you Google United's standing among the world's airlines it receives 49.7 points out of 100. Which means United has a lower overall record of any of the major airlines (Records included are performance, on time, customer service, equipment malfunctions, competitive pricing, etc). These are FACTS, not opinions. In my OPINION, since United Airlines got away with robbing their employees of 9 billion dollars, United management thinks it can also get away with providing no customer service, even if it is mandated by law. You have to fight to get them to fulfill their obligations in the event of lost luggage or providing accommodations in the event of delayed or cancelled flights. read more

The staff is so friendly and professional. Body Room might be tight on the plane but comfortable for a medium size person .they make sure all the customers are comfortable. they carry gluten-free snacks and thank God for Ginger ale.! read more

I recently booked a reservation to travel cross country. My credit card was charged for the full amount, however there was a message that there was a problem with the seat assignments(I had upgraded the seats) Then I got an email itinerary (without the seats)for a lesser and incorrect charge. I tried contacting customer care (there's no telephone number anywhere on the reservation page) and spent 90 minutes trying to straighten it out. I was put onhold multiple times with long pauses in between This was all done via chat-with 3 different agents. They did fix the seats but said they couldn't send me a corrected itinerary and correct receipt for 7-14 days. When I asked for their name and file number, I was given a phone number if "things didn't work out", then they ended the "conversation". I'm very unhappy with United and feel their "customer care" is atrocious. I've flown with them before and other than the add on charges and small, cramped seats, I've been mostly satisfied. I don't plan on flying with them again if I can help it. read more

Terrible service. My wife is terribly allergic to dogs and the airline did not care and put a passenger with a dog across from us. I told them the dog cannot be that close so they told us we could take another flight and hope a dog was not on that flight. What a terrible airline for taking an animal over human health. We just received an email back from the customer service saying the same thing. read more

If I can help it will never fly United ever again! I booked a "Basic Economy " with a friend from Tampa, FL to Zurich, Switzerland on a single reservation. I knew that the seats were assigned on the day before departure and to my surprise, they did not even try to sit us together, but rather put each of us in middle seats in different rows even though there were available seats next to each other in the same economy area of the plane. This is an absolute shame and outrage that they would do something like this to force the passengers to buy seats together. What a shame, shame and just plain SHAME!!! This is a formula of how to loose a customer multiply it by friends and families of friends and families. read more

Flight extremely late. I know you can't control air traffic control. But why keep scheduling so many flights knowing this is a problem?

$1,200 per a ticket for a family of 5. They wanted $200 per a ticket extra to be able to sit together. Since we couldn't afford the extra $1,000, United put my wife and daughter in one row, my two other daughters in a different row away from them, and me all the way in the back by myself as punishment for not paying. read more

The flight from Tampa to California was supposed to depart at 6am. The captain informed us around 6:15am that this is a new flight and they were not prepared for it. The flight has no fuel and it has limited beverages, no food to purchase or give to first class passengers, they were trying to stock up on ice and refreshments while all passengers are on board. The crew said that they couldn't even fuel the aircraft at the moment. United is VERY prepared to charge my card, but can't get their situation in order? It's currently 6:35am and still no departure, instead they let the passengers off of the aircraft so we can buy our own food and drinks for the flight. Which means, the delay is greater. First class treatment? ZERO. I'm absolutely appalled. If you're going to sell tickets and price them as expensive as you do, at least make sure that the flight is good to go when you board all passengers. Don't bother flying with this airline. What a joke. The flight departed at 7:15am. The did not resolve the food situation. read more

United Airlines - Airlines Near Me - Tampa, Florida

Paid 20,000miles X 2, Plus 400.00$ x 2 . In October of 2022, for upgrade for CDG to TAMPA May,31,2023. No upgrade , no refund or miles returned. Linda read more

Pulled away from the gate to sit parked without air conditioning for 40 minutes. Pilot kept lying about how long the delay would be. Flight 661 from Tampa to Chicago. read more

I have been United Airline since I don't know when. Many time is business travel. Only a few time are leisure travel. Most tickets I bought are they have the cheaper among the top airlines. They are comfortable enough on seat you can upgrade for more room. Usually they give credit for other flight if their plane got cancel. Most of my flight with them are on time. Sometimes they have other airlines combine plane which is out of their control. I alway like their plane. Today we have Boeing 737 the interior design is very nice. It also has head set retaining so if you fall asleep not leaning to your neighbor. After the plane overhead compartments is retracted, the plane interior room become larger for walking. It has blue overhead light to guide you during the dark hour. read more

Each time I've flown with United, my flight has either been canceled, or severely delayed. I have never once felt like a priority by this airline or it's crew. I was scheduled to fly a returning flight from Tampa to Newark December 26th, 2022. My flight scheduled at 5:50am was canceled. The next flight would not leave TPA until 1:43pm. I was put on standby for this flight, and patiently waited for my seat. Only to be turned away and be pushed to yet another flight. This is not the first, offense I've had with United. The last time I flew to Tampa, for my grandfather's 80th birthday. My flight leaving JFK scheduled for 8:30pm, was delayed until 11:45pm. Not to mention this was a connecting flight, that then put me in a 4 hour layover in Atlanta. Not once have I felt like my schedule was a priority for United airlines. I do not pay a premium, to fly with a big airline with the expectation to be treated like this. I will NEVER fly with United again. read more

United Airlines - Airlines Near Me - Tampa, Florida

if I could give them 0 stars I would I traveled to San Francisco for the Comic Con and my roommate brought a limited edition Boba Fett blaster when I arrived at home from San Francisco the WOODEN prop that got signed in San Fran was completely snapped in two! Got into contact with United and they said that it wasn't covered and they weren't going to pay for the damage even though he was assured by the people nothing would happen too it and it had like 6 Please be fragile stickers and it was invaded in a protective foam.the worst part is the US Department of Transportation says that anything that is damaged in their care is covered! Dont FLY UNITED Unless you want them to break your stuff. read more

United Airlines - Airlines Near Me - Tampa, Florida

Very helpful staff and handsome steward ! Thank you for being so considerate especially with the current COVID situation read more

United Airlines - Handsome and friendly staff - Airlines Near Me - Tampa, Florida

4 hours late 0 nothing , no communication s It's horrific how they treat people. It's getting worse everyday read more

Paid for first class got coach They give my seats to people who paid for coach What wrong with this ?????! read more

How far United has fallen. They are Basically spirit airlines make sure you know they charge for everything. Wouldn't recommend. Very unhelpful staffing. read more

Stupid that you can't get a boarding pass unless you purchase bags sounds like blackmail

I don't like airline travel so much these days, but If I have to, I'll fly. I was lucky enough to use the newer gate at Tampa, and was there for the grand opening of the new stores. They've done a lot of work. United is fine, The price was fair for my needs. I was not impressed, but It is what it is. read more

United Airlines - United is now in Terminal A. Which is now open. - Airlines Near Me - Tampa, Florida

I visited the United ticket counter at TPA, went through the Premier line, checked my bag using the kiosk, and was promptly processed by a United agent, and was on my way to the proper Concourse. Boarding at the Gate was easy. I was in Boarding Group 1 and boarded the plane no fuss, no muss. Good United experience at TPA. read more

United Airlines - Airlines Near Me - Tampa, Florida

Ridiculous baggage work rules in Tampa airport. No storms but a few distant stray lightning bolts kept baggage services closed for 2.5 hours while frontier baggage somehow was delivered. Worker safety is important but common sense needs to be considered. Hope the workers were safe in the break room while everyone waited. Take some pride in your customer service. read more

United really doesn't even try anymore. Four flights within a month and it's the same dumb story. They tell everyone that it is a full flight (which they were) and that they will check rollerboards after boarding groups 3 or 4. What happened? They didn't. They just didn't. So, all those novice travelers who insisted on hauling their rollerboards up the aisle after group 3 couldn't find space in the overhead bins, and the crew did NOTHING about it beforehand (at the gate like they said they would). So, now, those of us who did it right (packed lightly, checked luggage, brought only one carry-on) get punished by having to make special accommodation to those thoughtless ones, we had to pull our bags out of the overheads and stuffed them underneath the seats in front of us, LOSING PRECIOUS LITTLE LEGROOM while they get to have their legroom. All because United crews did nothing about their annoying rollerboards. Do we get a thank you? No. Do we get a discount? No. Do we get so much as a small apology? No. At least spit on us a little, that's at least something in return. United Airlines... what a joke. Things just got worse and worse, especially after the Continental merger. Avoid if at all possible. read more

Me personally I only upgrade to First class if it is a long flight or it is a free upgrade because it can be very costly. When the upgrade option is offered, TAKE IT (as long as the cost is manageable) :) It's hard to get excited about most in-flight meals, but on a long flight, you need to eat and my meal was pretty good, tasty and believe it or not flavorful. Legroom, Seat Comfort, Value for Money, Cleanliness, Check-in and Boarding, Food and Beverage, In-flight entertainment (WiFi, TV, movies) were all 4 of 5 stars. Boarded on time. Departed on time. Excellent customer services. Great price (value). I'm sure there is always a bad apple in there somewhere, but of the most part, the flight crews are getting better and much more friendlier than before. I'm a frequent flyer and traveler. I have been on many different airlines, and if elite status and benefits matter to you, then I'd recommend this carrier, at least for domestic purposes. Of the major US domestic carriers, they have the best overall balance. When booking make sure you always choose your seats as soon as possible. In case they get over-booked or sold, you will be guaranteed a seat. The 737-900s have AC power. Try to fly on one of those if you can. With United Airlines always-improving fleet of planes and on-board amenities, flights for customers are always getting better. Amenities such has free on-board/on-demand entertainment, chargers for electronics, and wifi are all very convenient and life savers. read more

United Airlines - First class meal it was tasty and flavorful. - Airlines Near Me - Tampa, Florida

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I really wish I could give less stars than one. This is absolutely the worst airline I have ever had to deal with. I booked my tickets months in advance and picked flights that had very little layover time. Ofcourse while I was waiting for my trip to come up, they switched things around and all of a sudden I have a 4.5 hour layover in Houston airport. That wasnt so bad because I understand things get switched around. Well the flights to my destination were with Amercan Airlines and I was able to have a carry on bag without any problem. Then when I show up to the airport to fly with United, all of a sudden I have to pay 35 dollars and check my carry on. No notice, because I would have packed things differently or zip tied my luggage so noone could go through it. So now I have to trust an obviously untrustworthy company with my bags and spend a lot more time in airports while paying more money for the experience. They are just garbage and I will NEVER go through an app that uses them to provide an airfare package. GARBAGE AIRLINE. I really can't stress this enough. read more

UNited has the worst boarding procedures every. People blocking folk exiting airplane and others blocking the main walk way so people can not get through. Why not just have all sit and call up by Group Number since that is on our tickets. Plane should have finished boarding 5 Minute back. read more

United Airlines - Airlines Near Me - Tampa, Florida

$89 each way to select a seat so I don't get stuck with a middle? ridiculous I accidentally selected $30 for a checked bag when I'm taking my bag on the plane and can't get anyone to pickup to issue a refund (assuming they do that). Their Ai first transferred me to a guy who told me to access some United website... but then I only saw rules and no place to apply for credit. So why have him answer the phone in some baggage section when he doesn't do anything? When I called the regular 800, I'm just waiting forever until I hung up... am I supposed to wait for an hour? Just bad service. read more

This is the worst airline in the United States. The staff simply do not care about customer service. We arrived early for a flight out of Tampa this afternoon, only to be ultimately delayed by staff themselves. We ended up missing our flight due to employee incompetence, combined with rude service, and curt replies. Just do not bother flying with them at all. Complete waste of time and money. read more

I used to fly United all the time when I lived in San Francisco. And they used to be a decent airline. Now I only fly them when I have no other choice. They have a new product. Basic economy. My company booked me on it. I can live without seat choice. And with being in the last boarding group. But no full sized carry on and mandated in person check in so the United rep can confirm that I'm not trying to sneak on more than a personal item? Absolutely unacceptable. My company's policy is to book me on the cheapest ticket available on a flight. I'm never flying on United for business again. read more

I had amazing service in Tampa. The front desk man, Orlando, really helped me to get to my destination since my flight was delayed. Thank you United Airlines. read more

(Since you can't give 0 stars) I have always enjoyed flying with United because how they take care of their patrons.. Today on he last leg of my trip (which included 6 United Flights) I noticed that my bag had been damaged.. The Seam that holds the bag together was completely ripped... I took the bag to baggage services only for them to tell me that they could not do anything for me but give me a complimentary $5 coupon for repairs that costs $50+... I have never once complained about damage to my bag as I am a frequent flyer and I understand things happen, but this left my bag unable to be used again... I am very disappointed in TPA Baggage Services and very saddened that this is the thank you I get for my service... Jan the Supervisor just kept apologizing but still basically telling me Sorry You're SOL go make a Yelp Review like all the others. Customer Service is Key to any business and this was just not fair to me at all and was a bad customer experience that has now left a horrible taste in my mouth... read more

After all the charges against them I was sure they would be smarter. I heard today about a case where a dog was killed on their charge. My grandmother passed away during my parents' trip and they had to shorten the trip. The company said they would be charged 160 dollars per person for changing the ticket and shortening the trip. They charged us $ 160 per person, but in addition another $ 2,000, you heard right 2000. Since then, a month and a half have gone by and I call them every day, sent a death certificate, and each time we are transferred from one to the other. they simply try to exhaust the customers until they Give up. Opacity read more

1) Deceptive advertising. Don't be fooled! When they quote you a price, there are a lot of hidden add-on that you don't see immediately. Once you think you got a competitive price you start making your reservations and find that you then have to pay extra for a seat! The cheapest seat available was a center seat for $15. If you wanted a window, it was an additional $25. You want leg room? You'll pay a lot for that luxury. Exit row? That's an expensive one. Can't imaigne what their "upgraded seats" will cost you. When it's all said and done, you could have easily booked a more comfortable seat on another "legacy" carrier for less. The next thing you'll know is that they will charge you for using their seat belts and bathrooms! Forget inflight service.. They don't even give you a saltine cracker to go with your small cup of water. read more

Every time that I fly United I SWEAR that I'll never fly them again. It's like beating my head against the wall for the sole purpose of it feeing soooo good when I stop. Continental Airlines was a class act. United will never live up to the customer service that Continental provided. Booking an aisle seat because you have a bad knee? It doesn't matter WHAT you request... you get what they fee like giving you. Unless, of course, you're ready to pony up another 40 or 50 bucks. So much for calling the reservation line - yes, I spoke with a real-live person (Incidentally? She barely spoke any English...)to guarantee that I had an aisle seat both ways. So much for the human touch, huh? After 25 years of flying Continental/United? I'm done. I'll fly Jet Blue or Southwest where I may at least have a slim chance of the airline getting shit right. read more

United airlines service is terrible, rude & nasty! On top of that, UA gold members are given Marriott Gold members but platinum Marriott members are given UA silver status. Not equal trade! read more

i have had problems with this airline the last few years. This was the final straw. My flight to Chicago was canceled due to weather. I understand that. The worker helping me asked me if I wanted to go to New York on Saturday, stay overnight, then travel to Chicago from New York the next morning. Well I was just supposed to be in Chicago 1 day and then come back on Sunday morning. The guy kept saying sorry and i was like, it's not your fault, you can't control weather. He said that my refund was put through and I would have it in 1-3 hours. That didn't happen so I thought I would wait until Monday, and see if it gets in the account on Monday. Nope. Tuesday I called and spoke to a rep that said, well I am sorry they told you that but it takes 3- 5 business days. I just got an email last night, that said the refund was finally initiated and it will take 7-10 business days for it to hit my account. Good thing I am not starving, I would die. read more

Highly disappointed in united lately. I always fly with united and I am a frequent flyer member. I have always stood by them, but apparently the feeling wasn't mutual. I recently booked a flight to NJ from FL for me, my mother, my daughter (1 year old) and my niece (8) who was visiting from NJ. Since my niece was just visiting and would not be flying back to FL with us, she only needed a one way ticket where the rest of us needed round trip tickets. Had a lot of trouble booking this, called and was informed by a rep that I needed to buy tickets separately. So I booked one flight going there for all of us, and then a separate flight coming back for the 3 of us. Upon a visit with my doctor today, she told me that I probably shouldn't fly considering I'm pregnant and haven't been feeling great. So when I got home, I called united and asked if I could cancel my ticket. They offered me a credit, which was fine with me but then the lady said I would need to pay $200 to use the credit - because my ticket didn't cost over $200. I tried to explain to her that I needed to cancel both tickets, it was a round trip but I had to book them separately because my niece was only going one way. She told me that there was nothing she could do and that since there were two tickets for under $200, that I would need to pay a total of $400 to use the credit in the future. So, in summary, I paid a total of ~$230 for my tickets, but since I booked them separately (because I had no choice), I can get a credit for the ticket but have to pay $400 to use it. If someone can explain to me how that makes any sense, please let me know. I don't think that's very fair. So I can either go against my doctors wishes, and take the flight, or I can just throw away $230. UPDATE: decided to take the trip so that I didn't throw away money. Highly disappointed in the trip. Staff was very rude. Normally they have giant plastic bags that they use to cover the baby car seat, however they didn't cover mine this time. When we arrived to NJ, I found my car seat in the baggage claim area, on the floor (must've fallen off the belt), not covered, completely dirty on the Newark airport floor. I had to wash it once I arrived to my family's house. They also broke my suitcase, completely smashed the bottom of it, so that the wheels didn't work. I had to buy a new suitcase for the flight home. While on the flight, the flight attendant lady was completely rude to another customer, I was shocked. She offered the man a waffle snack which he declined, I guess he didn't know that they were free. Once he realized, he asked her if he could actually have one, to which she replied "uh didn't I just ask if you wanted one and you said no." But she said it with the nastiest tone and rolled her eyes. I was surprised she talked to a customer that way. The flight home was better, they actually bagged my car seat and didn't break my luggage like the Tampa airport did. However the man did throw the bags onto the conveyor belt right in front of us, instead of just placing it down. Luckily nothing broke. Staff was much more pleasant the way home. But I will not fly united in the future because of their twisted "policies," rude employees, the fact that they treated my daughters car seat with such carelessness and broke my suitcase. Nope. No thanks. read more

United Airlines - The inside of my suitcase after I got it back from them. - Airlines Near Me - Tampa, Florida

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Awful is all I can say.. I am active duty military and was supposed to get free check in for my bags and they refused to give it to me. I went on emergency leave to go to a funeral and upon time for my return to Hawaii I was treated as I was a worthless scum bag as we went back and worth trying to explain to the employees at the Tampa United check in counter as they laugh at my face saying they can not and will not take my luggage. I can not believe the amount of disrespect I received by them. After coming back to Hawaii I called my United in Hawaii where I was issued my refund so satisfied there 5/5 stars for Honolulu's United but as for Tampa I will not fly with them and I highly recommend and encourage military not to fly with them.. no actual no one should fly with Tampa United. read more