I did a quick trip getaway and this was one of the best flights I've experienced! Our flight attendant Cameron was amazing! The nicest, kindest, man ever. He was so patient the entire flight and his energy was unmatched. I really hope he sees this review and southwest- protect him at all cost. Cameron Feagin- southwest employee number 173872 2394 flight number read more

Southwest Airlines - Airlines Near Me - Tampa, Florida

Flight was delayed more than once with little to no communication at the gate, an annoyance but it happens, I get it. Better communication would have been nice. We sat there with an app status of boarding for over half an hour with no update. Boarded the plane and was met by a flight attendant named Eboni who had a scowl on her face. I asked her for a belt extender, she asked me how I was doing today while still scowling, I didn't think she heard me the first time because it was a bit loud entering the plane and she did not acknowledge my request. She snaps back at me and says I heard you the first time, I was asking how your day was, in an extremely snarky manner. She digs me out an extender and I head to my seat perturbed by the unnecessary situation. My family was in row 1 and my Wife and Aunt both needed extenders. We sat down, I asked if they requested theirs, they both said no and that they were afraid to after hearing the way the attendant talked to me. She eventually walks by and my aunt tells her she needs an extender. My wife still being intimidated didn't say anything. When the attendant came back by she started searching through an adjacent compartment and my aunt spoke up and told her we needed 2 extenders. The attendant stops, looks at her with her trademark scowl and says snarkily, I'm getting them right now. First off, we never requested 2 so how did she know we needed 2? Second off, she never acknowledges a request so how can anyone know if she heard and understood or not? She obviously had a chip on her shoulder about something, race, weight, or just having a bad day, I don't know but it was deplorable and absolutely uncalled for. She kept a scowl (and I don't mean a frown, I mean a look of disgust) on her face this entire trip except when she is on her cell phone (pretty much the entire flight) and when the pilot announced there would be no in flight service. Delayed flight, deplorable attitude and service from the attendant, plane was EXTREMELY hot even after her announcing for us to open our vents and that it should cool down in a moment, it never did, no in flight service even though they announced there would be, and on top of that, while we're all sweltering and parched, the other attendant steps to the drink area and cracks her open a drink. Could have at least had the decency to muffle the sound. Awful experience compared to other airlines I've flown (dozens of times) and even the first southwest flight of our round trip. read more

Southwest is what airlines I prefer to travel on. The prices are reasonable and the employees are usually nice. I thought I would fly in the plane where I can charge my phone. But this was isn't one of them. Anyway, I'll definitely be back soon. :-) read more

Southwest Airlines - Airlines Near Me - Tampa, Florida

I am a Southwest devotee. That is until recently. It would appear that Southwest is intent on becoming just like all the rest, giving me no incentive to continue my loyalty. Their latest little scheme is to now give people an opportunity to upgrade their boarding status for a whole lot of extra money. If you check in on time, but don't want to spend the extra money for upgraded boarding then you are stuck with the crappy seat. As of the end of May, they will now be charging for checked bags. And I believe around the same time they'll be changing their boarding procedure to be just like everybody else. So, if they eliminate upgraded boarding, how will they make up for all that lost revenue. Simply by charging for bags? If I continue to see them as the money grubbers they've become then I will have no choice, but to go to Expedia just like everybody else. Sayonara Southwest. read more

This was the first time I'd flown SW after they changed their seating policy. It stinks. I was seated 3 rows from the back, but had paid extra for an aisle seat. When I boarded I discovered the row I was assigned was full, but the row behind me was empty. They wouldn't let me move back one row, citing weight balancing. The flight attendant was surly. For many years I would drive 50 miles to BWI to fly SW even though I lived 10 minutes from Dulles. Now I plan to use up my flight credits and SW miles, then never fly SW again, if I can help it. They used to be special -- now they are just another airline. read more

Check in was very easy and painless experience. Boarding was very organized and the plane was very clean. Flight wa smooth and we arrived earlier than expected. Flight crew were very friendly. I would fly with them again. read more

I used to use Southwest Airlines for all of my Business trips. I can say that after this trip I will never take Southwest again. Upon entering the parking lot I get text message that my flight has been cancelled. Find out it is because they have no crew for the flight. There are no additional non-stop flights. The next flight they get me on then I tried to get xtra time as my husband is disabled. The customer service rep was very rude. I tried to explain that was not sure how quick we could get to the terminal and with the cancellation the ticket boarding got messed up. The customer service rep at the counter then continued to berate me and drill me on how often I fly and that when they have to cancel flights that seating changes. I feel this was uncalled for. I will definitely fly with another company. Berating someone due to their spouses health issues and because of simple questions you don't want to deal with is totally uncalled for. read more

Southwest sold out to survive, but they are now a terrible flight experience. We are paying roughly 30-40% more this year than last, and more then double during spring break. The new seating system is a joke. The new boarding system is worse. I always boarded A1-30. Now unless I pay as much as going on American, United or Delta I am group five. FIVE! Thats's my thanks for 25 years of loyalty. Burning my 1 million miles and booking whatever is easiest. I look forward to first class again on other airlines. Herb is ashamed of all of you! read more

Tampa international Airport is the perfect prototype for transportation. From the time you enter the door and go to the ticket counter to get your bag tags to the time you step on the plane, you get the best of service. As a mobility challenged person it is not easy to go from city to city. Southwest airlines handicap assistance has been the best that I have encountered this summer at this location. I had no issues I was taken through TSA and to my gate with care. The attendant had conversation with me and even ask me did I need to visit the restroom before he took me to the gate. The TSA agents were very careful when handling me. They took it to consideration my needs and accommodated me as best as possible. This Airport has a simple layout and it is easy to get to the gates. It's just a pleasant experience all the way around. read more

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Southwest Airlines is just about the best choice if you are traveling from Chicago to Tampa. Southwest's hub is Midway Airport in Chicago. Midway is where all SW planes come to roost at night. There are several flights to choose from either with additional stops or nonstop. Their prices are usually the best available either to or from Tampa. The only negative thing I have to say is that there are no assigned seats. If you buy your tickets way in advance you may get to board early and have a good choice of seats (A-1is the best you can get as an ordinary traveler), but passengers in wheelchairs and families with kids will still board ahead of you. read more

I am a loyal customer of southwest and have been for 21 years. Having more than 90% my flights being on SW planes. Alex A. Employee #e153792 was an absolute godsend when I was a moron and left my phone, AirPod, keys & passport. She went out of her way to get them, twice, because I was an idiot and forgot about my keys being with them, so when she got back, I mentioned it and she had to go back... ‍ I absolutely give her the most props possible and am so grateful that you have someone staffed who holds such a high level priority for her customers priority. She is absolutely incredible. read more

Southwest Airlines - The incredible Alex A. of Southwest's baggage check. - Airlines Near Me - Tampa, Florida

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On our flight (#3405) from Tampa to Dallas (#136) to final destination...El Paso, my wife's electric wheelchair was damaged. The first thing we noticed was the rear safety wheel was missing. Secondly a bolt holding the the rear back support was missing and the rear handle was just dangling. Additionally one of the rear wheels was damaged, causing it to overheat and abruptly cease causing the chair to just go in circles. Upon getting our luggage, I saw that my duffle bag was ripped. I was offered a $50 travel credit. To which I declined. We were directed to make a claim which we proceeded to so. At the claim center the two clerks did not know how to deal with someone under great anxiety. They became rude towards my wife and even threatened to call medical. They made the claim with GRG and said a technician would get ahold of us. A rep from from GRG finally called an hour later stating there was not a tech available until Monday. Mind you, this was Saturday. So we spent the next 5 days very frustrated using a damaged wheelchair. Having to "rig" the broken backrest and, putting into manuel mode when the motor heated up. We canceled several outings and had to have family visit us at the hotel. My wife cried every night and i was helpless. We are still dealing with GRG amd Sarah has been very helpful. I'm certain the chair is going to need replacing as it'll never be the same. On our return flight (#1384) from El Paso to Chicago to Tampa (#1634) the experience started out good...with Gina at the Southwest counter being helful and kind to my wife. It was on flight #1643 that things went horribly south. We sat in row 4, paid for business class...giving us early boarding and one free drink each on each flight. The stewardess started to take orders and when she got to us, we order our two alcoholic beverages and two coffees. After ordering the coffees the stewardess rudely said that she has 40 other passengers to serve...which was no bigger. My wife stated 'we're going to end up being forgotten" which at that point flipped a switch in this seemingly overworked person that blurted out "fine, I'll go ahead and serve you first, she then snatched the vouchers from my hand and stormed off to the front cabin and proceeded to bring the ingredients to make the drinks. She brought an unopened can of coke and unopened can of bloody Mary mix, a miniature of jack Daniel's and miniature vodka, two cups of ice, and two coffee with one creamer each. Well, by that time we were no longer interested and felt so belittled and that we were no bodies and more of a burden for her. So the drinks sat UNTOUCHED for about 30 minutes after everyone was served. As they sat, I got up to use the restroom and ask her if she would kindly remove them which to she rudely WHY...I told we were no longer interested. I then asked for her name, which she replied Shelley, with with an "ey". My first thought was that this wasn't her first encounter. While I was in the restroom she took her bag to get amd trash the drinks....had a few words with my wife. When I sat down my wife was crying and cried the rest of the way home. I believe Shelly with "ey" needes a good coaching, more training and some time off. This was the biggest waste of money and caused so much anxiety to my wife that she is still hurt and saddened at he while ordeal. I would like someone from Southwest to contact me as I don't have the energy myself to continue posting this everywhere I can. None of our expectations were met and our time away was spent in frustration for at least 90 percent of the time. read more

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Southwest has been one of the only airlines that has not disappointed me lately. First of all, I appreciate that you don't get nickel and dimed with all those added fees. They provide free wifi, free entertainment including movies and shows, and free beverages. Luggage is free, too! The staff at the TPA Airport were professional and efficient. We took off and landed on time. Again, what's not to like? read more

I am very dissapointed in Southwest airline. I needed to travel to Houston to pick up my elderly disabled cousin to bring her to Tampa because she could not fly alone. I needed to book our flights seperately because I was flying round trip but my cousin only needed to fly one way. On the day we were to return my cousin could not fly so I returned alone. Here is the part I am upset about. I went straight to the Southwest gate at Hobby airport, I spoke with a Southwest representative, she stated no problem just call Southwest and they will handle getting me a credit. I knew I probably wouldn't get my money back but felt a credit towards another flight would work. When I reach out to Southwest they tell me my money is non refundable because I did not notify them. BUT I DID NOTIFY THEM BEFORE THE FLIGHT!!! They eventually reviewed my complaint and offered "one time gesture of good will" for $168.00, about half of what I actually spent. I am sure this will be some sort of flight credit when now I have soured on this airline and I NEVER WANT TO FLY WITH THEM AGAIN!!!!! Buyer beware! Very poor customer service. read more

If I could give a negative rating I would. Horrible customer service. Boarded flight and then sat on the plane for 2 hours not moving. Fuel was over filled by 2,000 pounds and we had to wait for a truck to come remove the fuel and then do paperwork. During this time flight attendants were drinking their personal beverages and not once thinking what the full plane of passengers were enduring. Weather in Las Vegas was over 100 degrees and we are sitting on a plane baking. Southwest has always been a last resort when booking travel. But rest assured I will factor in extra travel time and money (if needed) on any trip now to avoid using Southwest. read more

Southwests new seating policy is nothing more than a cash grab. You can overcome the first bag fee by booking your ticket on their Southwest CC but the additional cost to sit in the front half of the plane is ridiculous. A base ticket gets you randomly assigned to the rear of the plane most likely middle seat. The next price point ticket approx $40 more on my flight gets you a choice row 16 and back, the next level $120 more, row 7 and back and finally the last price point approx $170 more for all rows. I have yet to travel under the new plane with my spouse who is in a wheelchair and needs the narrow aisle assist chair. We board first and have sat in row 2, middle and window to accommodate her disability. It appears we will certainly have to pay more per ticket to have a suitable option. We will see what transpires in May when we travel again. Seriously just shoot the middle on the price range and go back to the way it was and just charge a bag fee for the second bag. More than likely will be looking at other air options. read more

The entire flight from Louisville to Tampa was without air conditioning, after asking twice the person told me when they switched captains that the last on turned it off, I guess they can't talk to the captain, terrible flight read more

very disappointed. my daughter and sil traveled to Tampa for my 85th birthday. Because of upcoming second hurricane in two weeks, they needed to change their flight home. I thought Southwest would make changes without charging, but they were charged $620 to move their flight two days sooner. If they had waited till hurricane advisory, there would have been no flights left. I think this is outrageous! Even though I have several hundred dollars of Southwest points for free flights, I don't think I'll ever use them again. read more

I have been a loyal A-list Southwest Airlines customer since 2016. I have flown a minimum of 20 to 25 flights each year with the exception of the Covid years and they kept our A-list viable during the times. We didn't travel. In 2023. I did a Status match with Delta Airlines to try for one year to see how much better their specific customer service and their flights were, they were ok but not superior, then at the end of 2023 Delta changed their status achievement to only reflect $$$$ spent urging travelers to spend their money using their AMEX to gain status. So in 2024, I did status match with SWA which was approved and I had the requirement to keep A-list status match by purchasing 3 qualifying flights within a time period to keep A-list status match for remainder of the calendar year. I accomplished that by March 2024. I got a confirming email stating that I had met all qualifications and would be afforded A-list status. In May, i took a round trip flight to Philadelphia, A21 boarding but upon my return flight my A-list was canceled and my boarding status changed. I have tried without success to get my status back yet every live person I speak to kicks the can down the road to some other department. I have tried to be patient and today 5/19/24 I check in on my 13 paid flight only to receive a C boarding pass. I try and pay for earlybird checkin which charges $25 for the service only to be told no that's for your return flight! Why?!?! I did as prompted. I have 3 flights until A-list comes back, however, I should still be enjoying my status as I abided by their rules. Word of warning, NEVER delete your emails based on your confirmations because they will not honor their terms. Very Disappointed Loyal SWA customer. I should've known better that they didn't have excellence in customer service when I never so much as got an email asking where I had gone in 2023. On a positive note, the young lady I spoke with on 5/19/24 at 9:30am was extremely polite and professional throughout our interaction. Kuddos to her to let a customer rant about the deceptive practices of her company and then offer solutions for the current situation she was dealing with. It didn't get my A-list status back, however, she should be elevated to a leadership role for her professional service. The company claims to have exceptional customer service, but in reality as all other huge company, only want the money to keep rolling in. Very disappointed customer. read more

I never fly southwest and now I know why! Their customer support is non existent! I accidentally hit an 8 instead of 9 with my fat fingers on my email. I therefore had no confirmation email with confirmation number. It literally took me two hours to resolve this! Reservations hung up on me twice! I finally was able to uncover a customer complaint number! The agent was able to correct email but was very condescending!!!! I already knew it was probably a typo! I told her I was having trouble accessing my account. She did not let me finish instead responded 1 thing at a time. You have too many things going on here! Never let me explain the problem! Just assumed! I will never again book a flight on Southwest! read more

flight from midway airport on 6/21 with connection in columbus ohio . never materialized. a 150 flight with connection at 5. i finally went to desk and told the employee i needed another flight. mine would never be there on time for connection. i than got on a 750 pm flight to sarasota my destination. i was delayed 7 hrs and after filling out voucher request. i received info that i would be receiving 100.00 by email. it has not come and i have called 4 times with each employee telling me its coming. disappointed that i havent received it in 2 weeks so far. unable to speak with any one outside of the phone bank. i would like my voucher. read more

I can't say enough how much I hate Southwest Airlines. Planes are dirty, flight attendants no help when it comes to seating. They just let anyone sit anywhere... is it not part of their job to be sure there are seats for parties more than 1? I had to fly Southwest to a family reunion in Sarasota and had the last of group B to group C each time. I couldn't find one flight out of my four that allowed me and my fiancé to sit together because the single riders (or whoever came on before us) only left the middle seats open! And the flight attendants were anything but attentive. It would have been nice if they could tell people to fill the rows. Nice way to make me never fly Southwest ever again. read more

I hate this airline. For all of the people who "love it" I implore you to actually take a look at it. The prices aren't cheap anymore. United, Delta and American all offer better service for approximately the same price. The loyalty program is a sham. I promise you'll get more from any of the other airlines for your dollars spent and miles travelled. Yes southwest gives you 2 free bags but have you ever had them lose or damage one? Good luck getting any kind of reimbursement for damages. And good luck finding your bag. Their system can't track where your bags are. So if it doesn't turn up they tell you that they're gonna call you if it turns up. If not ‍ The gate agents are hit or miss. I will say that I have run across some shining examples of humans that are working for SW. But I've also run across some spiteful horrible humans as well. I wonder if corporate even cares about customer service at all. The seating arrangement is plain screwed. You're upgraded to premium boarding, A1-15 or you're c43 and Decide to pay the $171 to upgrade. You're on the plane first and sit near the front. So what. Your seat isn't any bigger or more comfortable. And you still may have a screaming kid kicking your seat behind you or a very large man want to sit in the middle seat between you and your colleague. You just can't win unless you're on an empty flight or are traveling in a group of 3. Once you make it ONTO the plane, the Flight attendants are usually worth a few laughs and a conversation. Although the flight attendant tried to convince me they the 737-Max is the safest plane in the sky The in-flight snacks and beverage options are extremely lacking compared to the big 3. Peanuts or pretzels are all you get on a 5 hour flight. But hey, we'll fill your belly full of whiskey (for retail price) so you don't complain. It's not surprising because from what I've heard they treat their employees like . And it's no wonder some of them are spiteful. And they are stuck at southwest! It's so hard for them to switch to another airline once they've worked here. Compensation is a joke. You have to be delayed a total of 3 hours I believe before you get any kind of compensation. If it's only 5 mins under that and you miss your meeting, oh well. Thanks for flying SW! read more

Southwest Airlines - Airlines Near Me - Tampa, Florida

Southwest Hotels - Booking.com, the "Invisible" partner, and the Blame Game: Suggestion: NEVER, EVER, prepay for any service through Southwest Booking.com ("Southwest in partnership with Booking.com"). Even Hurricane Milton closing your airport (TPA), causing the cancellation of your flight - rebooked, cancelled again, rebooked again - till you finally lose power to your home, and not being able to make your reservation is a valid reason for cancellation of a prepaid reservation. BUT, it gets more interesting given the conversations and emails with Southwest Hotels Concierge. Southwest Hotels Concierge would continue to ask for my patience as they were waiting for "...written confirmation from our relevant team regarding this matter." In my last email from Southwest Hotels Concierge on October 18, 2024 at 1:03pm I received the message 'As you requested, we contacted the Hyatt Place Tempe/phoenix Airport to request a refund for your reservation 461865595. Despite our efforts, the hotel has decided to enforce the current policy and is not allowing any refund.'" HOWEVER, in response to my Google review on October 18, 2024, the Hyatt Place Tempe/Phoenix Airport responded with the following: "In accessing your reservation I do see that the 3rd party that you booked through did cancel your reservation and they were never charged by us. We sincerely apologize for any misinformation provided to you by the 3rd party booking agent that you booked through. We have not billed them and they should have refunded you in full. Please feel free to have that 3rd party booking agent reach out to our management team for any clarification because we show a fully authorized cancelation on our end on October 9th. Please contact us directly if we can be of assistance." SO, Southwest Hotels Concierge "appears" to have explicitly misrepresented their communication with the Hyatt Place Tempe/Phoenix Airport. My impression of Southwest Hotels Concierge is definitely unfavorable. With the exception of one email from cs_suppliers@rocketmiles.agoda.com, (signed Southwest Hotels Concierge) all emails were from concierge@southwesthotels.com (also signed Southwest Hotels Concierge). It appears there is some "invisible" entity between Southwest Hotels booking.com and the Hyatt Place Tempe/Phoenix Airport. Perhaps more investigation is warranted? read more

I wish I could give this so-called airline a zero that's what t this bunch of misfits deserves. I have been flying all over the US and this is the first airline I have ever seen that delays a flight cause it says of weather yet other airlines were taking off and landing.. then when we went to leave FLL they said oh we gotta find a chew to load your luggage. We also will have started leaving to go to Albany,NY at 11:45 and arriving there at 6:40pm well now its gonna be midnight!!!...What a shit show!!! They should pay me to fly on them!!! read more

Do not fly southwest. If your child is older than 6, don't plan to sit with them! Prices are high, buy tickets together but no assigned seating. So if seats not together, don't plan to sit with your children unless you want to upgrade for an even higher price. Learned my lesson to buy the cheaper airlines to at least sit with my kids. read more

Generally, I have a great experience with Southwest Airlines. This trip was less than pleasant. After taking it for 1582.00 for flights from ALB to TPA (round trip 2 people) we decided to up grade our boarding group to the tune of 150.00 !. When we were at the airport we found out that it only incorporated one "1" leg of the flight. Southwest, after stuffing us without lube, did not even smile or spit on it before plowing us one more time. . . . Buyer beware ! read more

I booked a round trip flight from St. Louis to Tampa. I ended up having to drive to Tampa and intended on flying home. I was considered a "no show" on the departure flight and my entire flight was "forfeited" and I had to pay another $418 to fly home. I understand my departure flight was forfeited but I was not a "no show" on the flight home. I should not have had to pay for another ticket home. This is poor policy and poor customer service. read more

They did not announce boarding clearly. We almost missed our flight. They do not let you pick your seats ahead of time. The gate was far from the counter which added to the confusion. Circus. read more

Horrible treatment by a flight attendant who kept bumping me repeatedly followed by a hostile supervisor who lied about what happened. AVOID SOUTHWEST AIRLINES at all costs. It used to be a good and friendly airline, but those days are gone. read more

The positive Staff is really nice and accommodating. You can check up to 2 bags for free. Plane is nice and smooth riding. The price was good. The Negative: The seats are small. They have no assigned seats. They call group A. Group B and Group C. They call the Pre-boarding group first and slow boarders. Then Group A numbers 1-30 and families with children. Then Group A 31-60. This happens for b and C. I was always in the second group of B. So I found 2 seats together for me and my daughter but always towards the back. They start to announce there are no more seats together in the back, so if you see an open seat It should be taken. If you are traveling with a family you should pay the extra to go on early if you want to sit together. I don't like the idea of not having an assigned seat. Another thing is they changed my flight and only sent an email. It totally messed up my plans at the layover. Overall not to bad but I will look into other airlines next time I travel. read more

Southwest Airlines - Group B ticket - Airlines Near Me - Tampa, Florida

This used to be my favorite airline to fly but not anymore. Apparently, having a cocktail prior to boarding a flight out of Midway is a sure fire way to be denied travel. I arrived early and had a cocktail at Reilly's in the concourse. At that point, I had no idea that this was against the rules for SW. When I got to the gate, they asked if I had been drinking and I answered yes, and laughingly said I would have a nice nap on the plane. At that point, I was pulled away from boarding and security was called at which point they made me leave the terminal. Southwest says that their gate agents have discretion and I'm screwed. read more

I think airline reviews are a challenge to construct. I also believe that many that write may have a negative view and those with a positive view do not always broadcast over social media. This may be only the second airline review I have ever written. I love Southwest and attempt to fly them whenever I can. The one free bag policy with no hidden fees works well for them and I assume other customers feel the same. The only charge I'm aware of outside of the ticket is to early bird check-in. I think this is $29. Communication is always excellent via email on charges and itinerary . When time to check-in an email is sent 24 hours prior. This particular time I was not able to get the boarding passes on my smart phone. This is my only issue. My recent flight into Tampa from Baltimore was uneventful in a good way. The staff did a safety talk. I found my space in the aircraft tidy. The plane had an on time departure. The crew smiled and was friendly. The crew had beverage service out in a timely manner and picked up passenger debris afterwards. I did not need to use the lavatory. The pilot to my knowledge never broadcasted. I see no reason why I will not continue to seek out Southwest itineraries first. read more

We took Southwest on a short trip from Tampa to Ft Lauderdale 1/25/23 returned 2/5/23. The flight over was fine except for the outdated boarding process for no seat assignment. My wife and I didn't get to sit together on either trip. But the main complaint. Our return flight had departure time of 2:25pm. We loaded a few minutes late, no big deal. Then we sat in the plane with no explanation for about an hour. Then two of their pilots got onboard to two saved seats and got some Bronx cheers. Then we got in line for takeoff an hour late and had lost our takeoff slot. We were about 12th in line for takeoff and got off about 3:40pm. Just before takeoff the pilot made an announcement that the Air Traffic Control had shut down routes to the north due to weather. I think this is blowing smoke and covering up for the delay in the two pilots arrival. And losing our takeoff slot due to that. read more

Southwest Airline has been on time for all my flight. They are the few airlines I like to use for domestic flight in US. This airline has good discounts when you buy early. The flight can be changed without additional fees within 24 hour if you decided to flight in different time. Just need to pay the difference. The seat is actually more leg room than most airline. I like the humor that the attendant that flight on board. They always surprise me with a joke of the day. Sometimes I wait at the gate, the gate attendant has trivia question to give out the drink coupon on flight if you got it right. This is a good perk they give out while you waiting on your flight. I like they don't have assigned seat. Only first register on the flight check in before 24 hour determined you line up of the flight. It is also has early bird check in for small fees. read more

Definitely my favorite airline when flying well. South and West. Boarding at Tampa is a breeze and the staff is extremely organized here. I fly Southwest about twice a year and have had 0 complaints when flying out of Islip and LaGuardia in East Elmhurst Queens. You've got to love how easy it is booking deals on the app. It's so simple. The app keeps your boarding pass etc so organized. Once you Check-In and valet your free bags, off you go through security. What's great about Southwest is that they're located in the C Gate which is easily accessible after leaving security. If you're late for your flight this is a MAJOR PERK. I've never been on a crowded flight leaving out of Tampa back to Long Island. Flying Southwest is literally a breeze. read more

Southwest clearly the worst Airlines more & more each flt!! When i pay the extra fee to be business Select & then SW decided to change our flight to mix w another flight ...( making us depart late ) SW let the flight that is being added to our original flt to board before us... which in turn our carry ons can't fit... & seat selection?! none.. I had to take this late flight due to working at 0400 this AM... so this will cause me to get off the plane later.. rental later.. & out in the dark in downtown New Orleans!!! This is why I pay extra $$ out of MY wallet to be safe.. On 1st off 1st to the car & in hotel before dark.. ‍ Waisted $$ & I sure hope nothing happens... it will be on Southwest !!! read more

If you go to Expedia or any of those other discount sites to book your flights, well, you're missing out on the best deal around. I've rarely had issues with this airline. Add to the fact that most of my destinations include a direct-flight option and Southwest is a no-brainer. Traveling to NY or KS is about 2 1/2 hours, and if you keep your eyes peeled it can be done for $200-$250 max, sometimes cheaper, round-trip! What a bargain! You don't get an assigned seat, but who cares? If you really want to be sure you get your pick, up grade to business for $40 a leg abs you'll get 1st pick of your seat. They periodically mail you free drink coupons, and also have a points program that doesn't expire. read more

There were two older ladies in our seating space claiming they had a "very bad cold with flu like symptoms" alluding to possible COVID-19. They were most likely saying this as a way to get extra seating space. However, my wife is still breastfeeding our infant and we can not afford to take a risk sitting next to someone claiming to possibly have COVID. We asked the stewardess if she could help us all work out an equitable compromise. They did NOTHING to help us. Thank fully a very kind gentleman traded his seat with my wife, putting her at a safe distance away from the "sick ladies" and I was able to stay masked for the flight. I asked the flight attendant why they would allow them to fly while these people were claiming to be sick. She told me it was not my concern. I asked again, this time filming her with my phone - and she lied saying that "they didn't say they were sick, and they weren't coughing". I'm sure she changed her tune when she saw the camera. It is not acceptable their staff will support and cover someone abusing the seriousness of COVID. People have died. This was Southwest flight 2646. These passengers said from their own mouths they were "very sick exhibiting flu like symptoms" and the staff allowed them to remain on the plane. This is not the type of behavior I will support with any further business. read more

I've never had such a poor experience! I had a direct flight home and we boarded and deboarded 2 planes. They never told us why and that we would get $200 credit for a future flight. They also said a flight was coming in from Nashville and we would board at 11:30 pm. We ended up only getting $100 credit for a future flight and they know they were dishonest because they all acted like they had no idea about the $200. Just before midnight our flight was canceled and Southworst put us on connecting flights home late the following day. There hold times we're over 2 hours and we've requested refunds for hotel and taxi. read more