My internet goes offline Every. Single. Day. They send me a new modem and promise it won't happen…read moreanymore. Still goes out every day. In a chat they tell me they've "provisioned" my modem so it won't happen anymore. Still goes out every single day. I had NONE of these issues with Fios, unfortunately only Comcast is available in my area.

Do not get xfinity if you have any other option!…read more If you do, for god's sake do not ever do a an ownership transfer. It will somehow fuck up your credit score for life. Customer service had no idea how to fix it, or even let me pay off the debt I shouldn't owe in the first place. Spent several hours on the phone with their "experts", only to find out no one knows how to fix it. And don't get me started on their network speed. It's just shite quality all around.

Had them do an in home consultation to hang a TV above a fireplace. I could tell they did not want…read moreto take on the job because of its complexity and did everything they could to discourage me from hanging it above a fireplace. This is commonplace nowadays and is very doable but the complex cabling and electric was clearly too much for this outfit. They basically are just looking for low hanging fruit. Also, they often don't reply to emails...so mediocre.

Elite Media Solutions had a reputation for being elite but in our experience that is no longer…read moretrue. We have had dropped conference calls almost daily. This is embarrassing and makes work challenging. More than two weeks ago we filled out the first of many electronic requests for service, the form of communication they prefer. Service is slow. Excuses are quick. Elite Media installed a new port at great expense. We saw no improvement. After another service call, a television didn't work and another service visit occurred. Two weeks into our journey, Elite Media proposed two alternative solutions that are expensive and they said may or may not solve the issue. In our experience, there may be alternative providers who can provide better services in 2023.

One of the best systems on the planet in a great sounding room, at one time they had Magico Q7…read moremkII, Spectral DMA500SV, being fed by a dcs VivaldI Apex stack. I've heard amazing systems. This one was clear and holographic on another level. Probably could cost 300,000$ for that system today, but it made Wilson Alexia V sound like garbage TBH. They also leave you alone at Goodwins. They just let you listen as loud and long as you want even if they know you can afford it. It is true that they don't provide much customer service but people going to Goodwins gener may know more than even the staff does so I consider this a plus.

Very weird experience. Went there last Wednesday, met with sales person who could not have been…read morenicer. He thought it best to send someone to my house to look at the layout, and we agreed we would do it Saturday subject to the person's schedule. He told me he would get back to me later that day. He didn't call, so I called on Thursday, and he said he wasn't sure if the guy who was going to come over was available, but he would get back to me shortly. Well, here it is, Monday, and I am still awaiting the call. Not used to this type of poor service. Perhaps he sensed that my price point was not high end enough for them, although I never mentioned a budget and was and am prepared to pay quite a bit to get a great system. It is the simplest thing in business to communicate. They lost a good sale by dropping the ball.

The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

Everything is fine until you have a problem. Then you will get shuffled off to interact with a bot…read morewith no human intervention allowed. I am sitting in my apartment right now with no Internet, and I cannot get a single human individual to interact with me. Instead, I keep getting routed to a bot who disconnects me when I ask a question it cannot answer. The test of a good business is how it handles customer service when things go wrong. Starry has failed on every count. I would give zero stars if I could. I will also be sharing this feedback with my apartment management company.

These nice people are experts in most software & hardware issues, ready and able to solve any issue…read moreat reasonable prices. I have been a customer for over ten years, after starting my own business, purchased two computers from them, they set up the computer, and have solved numerous problems over the years. I rate them a "6 out of 5". /s/ a VERY happy customer George D.

It's wierd that this is the first review because I read about FirstCall on Yelp, but it must have…read morebeen in a talk thread. Anyway, I took my lap top here because my DVD player wasn't working and my computer was very slow. They fixed the player (memory problem) and removed a virus. I'm only giving four stars because they didn't explain anything to me about what they did when I came to pick it up or give me any info sheet to explain. But, my laptop is in top working order so I am overall extremely pleased with their service.

I was scammed!!! Free phone? Bullshit!!! I was charged $636 for bogus charges. First bill was…read moresupposed to be $65, but was $298! I complained so hard that they gave me back $425. Now my bill is $174!!! What lying bastards!!! Verizon signal also sucks! Have experienced 3 different spots with no signal!!! T-Mobile is much better!!! I'm going back after 90 days are up.

Verizon Saturday morning customer service is TERRIBLE!!! Told guy I didn't buy my refurbished…read more(15)iPhone from VERIZON, so he lied to me about my VERIZON account, & said he couldn't transfer my old number to new iPhone!!!!! Called Verizon mobile FROM HOME & THEY SAID ACCOUNT IS FINE. Do not trust THIS LOCATION!!! Horrible customer service!

We called them about our a/c, they came the next day and had it up and running in no time. We have…read morealso have our heating system serviced by them every year. They are always on time, clean and efficient. I would recommend them any time. Just a terrific company to deal with.

Don't bother with these people because they won't bother with you. Made an appointment with them,…read moreran home from work and they never showed up. Called them and left a message, couldn't even call back. Nice way to do business especially when it was a large job, guess then don't need the money. Should be NO stars, but was unable to do that.

I called Pasek for a service call and they asked me to send them pictures of the door and the…read morelicking mechanism which I did , it has now been 4 days and no one has gotten back to me . I called another locksmith company just yesterday morning and they sent someone out just hours later to assess the work and scheduled an appointment for next week to do the work that they believe is required.

Continually sending me an incorrect bill for service call initiated by my management company…read more Furthermore, I had to wait two hours for them to arrive for this call. I do not know how they can run a business like this. I called and left a message to speak to someone about the bill, never received a call back for a week. Then when I called them, all I got was serious attitude by Kelly about how I was responsible for the bill and would not listen to my story and then she hung up on me. DO NOT DEAL WITH THEM.