We were helped out by Kelsey and she was so helpful! Helped us with our selections as we were…read moremaking side comments about what we liked and didn't like. Great at her job and really does well explaining the deals and just very friendly! Would recommend going to her for help.

Extremely disappointing experience with Brenda and Leslie. I returned within the 30-day return…read moreperiod to exchange my sunglasses and cancel the $40 warranty, but they refused the exchange over a claimed scratch that was never disclosed when I purchased them. I also paid $40 for a one-year warranty, only to be told I had to pay another $40 to use it. None of these restrictions were explained to me at the time of purchase. The way this situation was handled was frustrating and unprofessional. I expected much better customer service and transparency. I will never buy anything from that store again. If I even looked at their review, I would automatically know how misleading Brenda is, my bad. Please be careful when you deal her.

Very interesting glasses store at the South Coast Plaza. It is very spacious and feels futuristic…read more It's a different type of vibe in there. First time I have seen glasses that can do more folds.

Great product, poor customer service. Lots of staff walking around cleaning glasses but no one…read moreoffers assistance. Had to go up and ask an employee my questions and then had to go up to the register with my picks to purchase. Spending $600 should warrant you exceptional customer service.

I came in looking for a sunglasses and I actually got one repaired by Angel great vibes and great…read moreservice. Thank you so much Angel

My family and I had a very disturbing and disappointing experience at the Sunglass Hut location in…read moreSouth Coast Plaza in Irvine. What makes this even more upsetting is that my family and I have made countless purchases from Sunglass Hut over the years, and it is extremely disappointing to see how we were treated during this visit. We went in so my mom could browse and try on frames she was considering for prescription glasses. We were approached by a sales representative named Kathy, who initially asked if we needed help. We politely told her we were just browsing and that my mom was still deciding. Just a couple minutes later, she approached us again and asked the same question. We again politely said we were okay and that my mom was simply indecisive and still looking. She came up a third time and continued to pressure my mom while she was actively trying on frames. My mom told her she was still deciding, but Kathy then took the frames directly out of my mom's hand and said, "Let me put that back for you," even though my mom was in the middle of trying them on. She then came over to me and took the frames out of my hand without me saying anything and said, "Let me put these back for you." This was extremely odd, uncomfortable, and inappropriate. We were clearly trying on the frames, yet she was physically removing them from our hands without our permission. It made us feel unwelcome and disrespected. As people of color, this interaction felt especially troubling and made us question whether we were being treated differently. After this disturbing interaction, we decided to leave the store because I told my sister that I felt very uncomfortable being there. My sister, however, went back inside to calmly ask the employee for her name. The employee said her name was Kathy, but then suddenly began yelling at my sister at the top of her lungs, saying, "What is wrong with you?" This was shocking, aggressive, and completely unprofessional behavior. We entered the store as respectful, loyal customers who have supported this company for years and were genuinely interested in making another purchase. Instead, we were treated in a way that made us feel uncomfortable, disrespected, and unwelcome. This experience was unacceptable, and I hope Sunglass Hut management takes this seriously and ensures that customers are treated with professionalism, respect, and basic courtesy.

Helpful and friendly staff! Went in to see if I can get a replacement nose piece for my glasses…read more The worker was polite and serviced the eyewear for free.

This is the best Glasses spot I've ever worked with. The service and quality are top tier. Best…read moreHigh End/ Luxury Frame selection. David, Alexis, and Mariel are super friendly and helpful. Highly recommend for best lense work.

Island Eyewear is the best and JOJO rocks! Great selection and prices best in Oc! Don't mess with…read moreanyone else!

I stopped in here while on vacation. I stopped in only trying to get an idea of what sunglasses I'd…read morelike to order back home. I've been searching online to get an idea of some nice prescription sunglasses but that's one of those things you have to try on before you buy. I always struggle with my face shape to find glasses that go well with my face. Jojo was so helpful and the first pair she picked out for me was it! I tried them on and loved them. I had my prescription emailed over to me from my eye doc office in Vegas and Jojo said she'd have my sunglasses ready the next morning! I was so worried they wouldn't be ready because we were leaving town to go back home the next day. Sure enough I stopped in the next morning right after our 10am checkout and they were ready!! I'm so glad I stopped into this shop. The wide variety is hard to come across in Vegas and there's no way I would have gotten them back with prescription lenses in 24 hours.

Heard about this place specializing to cater to people with low to no nose bridge, and Mark was…read moreincredibly helpful giving me suggestions for what would go good with my face shape and the thickness of my prescription. (Oh yeah you do need to come in with your prescription as they dont do eye exams). Mark also has a great attention to detail fixed my old glasses to sit better on my nose. The next day, I brought my prescription back and Kevin was just an incredibly helpful getting my new glasses all put together, and making sure I get a perfect comfort and fit.

I've been wearing glasses for 15 years, and this has been the best experience I've ever had. Mark…read moreand Kevin are both very kind, patient, and genuinely want you to walk out with a pair of glasses that is right for you. There's no pressure at all, and I got to spend a good amount of time trying on different styles before I settled on a pair of glasses and sunglasses. My glasses were ready for pickup the next day! The pair of sunglasses I picked were perfect, except for the fit. No worries because Kevin is an expert at adjustments and carefully customized the frame to fit my face.

I love Oliver Peoples eyeglass frames. They are the only…read morebrand I wear. I love this store (miss the sample sale, but that is gone since Covid) I love that salesperson Brian remembers not only my name but also my little pup Edith Piafs name too ...it's been ages since We were at the store. Courteous, helpful, friendly, tightens my stretched out frames without me asking & a great memory, what more could I want besides the sample sale coming back & the B&O CD player on the back wall? Someone who gives me his opinion on different frames on me...that's Brian. Most of the staff has been at this location for a while now & that says something too!! Love it!

After posting this review, the Malibu store reached out and immediately resolved this which I am…read moregreatful for. I do hope that they get rid of Luxottica however (the company you are supposed to use for warranty issues) as Luxottica has still been unhelpful in resolving this issue and has continued to not resolve. Thankful that a manager at OP actually saw this and did something about it..

I've been shopping at Surfside for decades, since they were on the peninsula. By far still the best…read moreshop around for surf/skate/snow. Stopped in to look at a new snowboard yesterday and ended up with a rad new setup. John in the skate/snow section was super helpful and so was everyone else. It reminded why I used to always get my gear from Surfside. While we were there my son grabbed a skate deck from the $40 bin. Ended up back at Surfside today to build his deck up and had awesome service again. 10/10 service 10/10 vibe 10/10 value Surfside is by far the best neighborhood shop around!

Great selection and service. Friendly staff and easy parking. No issues exchanging a body board for…read moreanother.