After having a "cold shoulder" experience at another Rolex AD my fiancé and I were pleasantly surprised by our experience with Swiss Watch Gallery! Christie helped us and took great care of us! She was very welcoming and patient with us while we checked out a few watches and narrowed down exactly what I wanted to try and get for our wedding. We had such a good experience that after registering my interest for the watch I liked, we decided to check out some of their wedding bands. We ended up picking out 2 beautiful rings for our wedding! Overall my experience was amazing! I highly recommend checking them out and asking for Christie, she was terrific to work with! Hopefully I can get my dream wedding watch! read more

Went in and asked to try on a Rolex. They politely told me they did it have anything in stock, which was expected. They also suggested that I might have a better chance of getting one if I bought a ladies watch and/or purchased some jewelry. The entire interaction was awkward and uncomfortable. They then sent several follow up texts about available ladies watches, but never about the watch I had inquired about. Fortunately I was able to find a store that had what I wanted without being asked to buy thousands of dollars worth of merchandise I did not want. read more

I've finally found a jeweler I can trust. They have been fantastic to work with, helping me select the perfect gifts for both my wife's birthday and Mother's Day. Raquel provided exceptional service she was incredibly helpful, knowledgeable, and genuinely friendly throughout the entire process. I was also thrilled to learn that they handle custom pieces, which is exactly what I was looking for. Highly recommend them for anyone looking for high-quality jewelry and a personalized, stress-free experience. read more

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Woman up front was incredible. She was friendly, approachable, curious, and eager to help us find something. The two men working at the Rolex booth in the back this Saturday afternoon were extremely off putting. Cold. Ignored. Asked them a few questions and received 1-word curt replies before they went back to talking to each other and looking at their phones (store was completely empty with no other customers). If you want to be sized up and judged by pretentious snobs, then grovel to be on a waiting listing, this is the Rolex AD for you. This is the exact experience you read about online that pushes people into the gray market. What a bizarre industry where people eager to spend $20k+ get treated subhuman for not stapling a bank statement to my forehead and donning a designer suit. read more

Went to the store last week to follow up my inquiry in getting a rolex. Spoke to george very briefly. Very stand offiish to begin with. Told me flat out they prioritize repeat customers. It will take years to get one. Very rude individual. Good thing he works at retail. Imagine him working in healthcare. Will never go back to this store again. Thats the rolex experience I get from this AD. read more

Christie was very helpful, knowledgeable and super friendly in helping me buy my first Tudor watch. I went in knowing with some knowledge but she was very patient and accommodating as ai was trying on different models to help me decide which was the best fit for me. A few other men salesman seemed to be stuffy and not overly friendly but that was the vibe I got, we didn't deal with them. She also helped my wife with some jewelry that we also purchased. read more

Swiss Watch Gallery - Brea - Beautiful watch... - Watches Near Me - Brea, California

Very happy with my purchase from Swiss Watch Gallery Brea yesterday. I had my name on their waitlist for a rolex for quite sometime, but have not heard from them. I just called them yesterday to try my luck since it's Black Friday and told them that I'm trying to get myself a watch for my up coming birthday. Lucky enough they had an exact watch that I was looking for which was the 124270 rolex explorer 1 36mm and I pulled the trigger. Thank you Natasha and everyone in store for the welcoming experience yesterday. Very happy with the purchase and will defenitely comeback for more business. read more

Swiss Watch Gallery - Brea - Watches Near Me - Brea, California

My wife and I were at the Brea mall doing some shopping on our wedding anniversary (33rd). While walking by we saw the Swiss Watch Gallery, decided to walk in and check out some watches. George came out to greet us and help. Absolutely informative and patient. We tried on a number of watches from various makers and never once did we feel pushed or rushed in any way. Thank you George, this means a lot to us. After some serious consideration I decided on an Omega Seamaster Professional. George quickly sized the watch for me, and one of his colleagues offered to clean my wife's rings while we were there. And they turned out much shinier than we expected. Thank you SWG team for all the attention and awesome customer service. If you ever need a watch or would like to learn more about watches, you definitely need to ask for George. The knowledge he shared with me was incredibly valuable. We will definitely be returning customers. read more

Swiss Watch Gallery - Brea - Omega Seamaster Professional - Watches Near Me - Brea, California

There is not enough good things I can say about Christie!!! She is truly amazing! Extremely patient, works hard and well to find you exactly what you are looking for. They sell amazing jewelry fit for all, but Christie is the reason I continue to shop here and will continue to do so for years to come. Do yourself a favor and ask for her you will not be disappointed! read more

First off, when I went in the store, there was absolutely no acknowledgement nor greeting as I was standing around awkwardly for a while. Wanted to get a battery replacement for my Cartier watch and the man was so dismissive and said they don't do battery replacements and told me to go a kiosk. This is directly from their website: "At Swiss Watch Gallery and Fine Jewelry, we are proud to offer a comprehensive range of popular watch services. From fixing dial crystals and overhauling age-old timepieces to adjusting links for a snug fit, we do it all with genuine expertise. Whether it's a battery replacement in your beloved quartz watch, an elaborate machinery repair, or revitalizing your piece with a clean or polish, we are prepared." read more

I stopped by for the first time to look at purchasing a Rolex. Natasha was incredibly sweet, welcoming, and patient. She made the entire experience feel comfortable and special, taking the time to answer every question without any pressure. Her professionalism and genuine kindness left a great first impression. If you're looking for a luxury buying experience with amazing service, ask for Natasha!!! read more

I've been on the list now for a Rolex for handful of years and stopped by on multiple occasions. It's finally come to a point to leave a review that I haven't had any success. The customer service has been okay, but can definitely be better and more welcoming. I was hoping this local store could be a good recourse to build my collection. There are multiple time pieces and brands on my list to obtain through the years. Overall it' has been disappointing. read more

Customer service was exceptional and very knowledgeable, they went beyond yo accommodate us, we will give them 10 stars if we could! , Mike Kazandjoan was amazing, we admiringly this business. Thank you read more

2 PART REVIEW: 1. I have a Rolex Datejust 41on Oyster. I asked around my local ADs, who were also Rolex Service Centers, to inquire about purchasing a jubilee bracelet and they all informed me it was impossible. I finally contacted Swiss Watch Gallery and Raquel looked into this and informed me it could be done. I went in, ordered/paid for it and received it in a few weeks! 2. Wife loves Cartier jewelry and was looking at their Entencelle diamond/18k rosegold bengal bracelet. She was on the fence for that piece as it was expensive for what it was... small and didn't have any distinguishing Cartier designs like the Love, Clash or Just un Clou. Raquel referred me to Christie to help me design a Cartier inspired piece. I commisioned the custom piece and I requested the diamonds be twice the size of Cartier's. I was nervous along the way and Christie assured me that their jeweler was a master craftsman in the trade for decades. I got the ready call after appx 3.5 weeks. I nervously opened the box and was ecstatic with the final product. Wife shared the same enthusiasm! Thousands of dollars saved with diamonds twice the size! Thank you Raquel and Christie! You were both very pleasant to work with and I'm sure we'll be seeing lots of eachother in the future! read more

Swiss Watch Gallery - Brea - DJ41 with Jubilee and Oyster bracelets.. like having 2 different watches! - Watches Near Me - Brea, California

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Thanks Mike and Christie for the great service and showing me and my wife around the selection of watches. Both of them were attentive and enjoyable to work with. Hope to do business with them in the near future. read more

George and Raquel don't seem to understand the importance of local customers. Their selection is like their service; non existent. If you want a watch, they will add it to your profile and you"ll watch your newborn graduate college before you ever receive a call from them. I've waited for multiple watches and ended up sourcing them at other retailers who practice fair business and appreciate local customers. read more

Waste of time and seemed arrogant or disrespectful. Came in here with some coworkers looking to buy their first Rolex. We were dressed casually since we all work in IT department, but we do have the money. However, the moment I walked into the store the older guy (I assume is the owner) hardly lifed his head at us. I felt that I was being judged simply for the way I was dressed, like he thought we had no money and didn't want to bother with us. It wasn't like he was busy with any other customers though. He just sat there staring at his phone the whole time and never bothered to help us or say a word to us. When we left there wasn't even a goodbye or anything. Horribly unprofessional service. Would never recommend going here. This is 100% my personal opinon. read more

Christie has been my Rolex specialist for over a year now and she helped me in acquiring a Rolex piece for my dad's retirement. Look forward to a continued relationship thanks again, ask for Christie and tell her I sent you. read more

Very good customer service. I called, they said they would help me, and provided a quick turn around. Thanks.

I have been visiting this shop for more than a few years now. So far, I have purchased 3 timepieces from this store. The most recent one was from last Saturday, July 20 - a beautiful Rolex Explorer. Every visit is a wonderful experience when you are being attended by a wonderful sales team. One particular salesperson-gentleman is George Mourad who is always accommodating, helpful, and knowledgeable. Purchasing a timepiece marks an event that is memorable and special. But purchasing it from Swiss Watch Gallery-Brea makes it even better. read more

Had a wonderful experience at Swiss Watch Gallery!! Raquel is the best!!! She was so attentive and listened to my story when I first came into the shop a few months ago. She helped me maneuver what size dial, band style and model would be best for a first time Rolex buyer. She took the time to swap bands, case sizes aswell as showing me what would look best on my skin tone. It was a very pleasant experience, and most definitely a memorable one. A few months later I got a call! At the end of the transaction with the watch in hand I was greeted by Leyla (store manager) who congratulated me on my first luxury time piece. It was really the icing on the cake to have someone be genuinely happy for you and your purchase. Will definitely be returning for another watch in the near future :) read more

Swiss Watch Gallery - Brea - Watches Near Me - Brea, California

Walked into this shop and an older gentleman and older lady sat behind the counter on their phones and completely ignored me the entire time. After a few minutes I headed for the front door and the older gentleman finally asked what I was looking for. I mentioned that I was interested in a Rolex and he looked bored and irritated. I asked for a specific model and he said it's highly sought after. It was difficult to have a conversation with him because he kept dismissing any possibility of buying any Rolex model there. He has a long list of eligible clients that would come before me. I was polite and respectful but I was not treated in the same manner. I don't recommend this place to anyone. Save your time and effort and find a different watch and jewelry store for your needs. read more

This is long overdue, but every time I look down at my beautiful ring I am reminded of how happy I was with Christie's kindness. She helped me design a gorgeous diamond pave band for my anniversary. I receive so many compliments and 7 months later, my ring is as sparkly as ever. Christie, you were so much fun to work with and I truly appreciate your professionalism! read more

I was recently in the market for a Rolex watch and called Christie at Swiss Watch Gallery. She was so helpful with the watch information and texting me pictures! She was gracious enough to offer me a watch that I tried on when I visited the store. Although it was not the exact configuration I was after, it was an option and I did mention to her that I would be interested in this particular watch if it became available. I visited the store on Sunday and Christie called me on Tuesday to offer me the watch! I was super excited and told her that I would be down that evening to purchase. Unfortunately, I received a call from another AD on the same day and they informed me they had my watch in the exact configuration. When I called Christie to let her know I wouldn't be purchasing the watch....she was SO understanding and sweet!!! She even texted me to congratulate me on my purchase. I have to say, Christie Thompson is an AMAZING sales person! Please see her if you are in the market for a luxury watch or fine jewelry!!! I know I will be visiting her again soon!!! read more

Swiss Watch Gallery - Brea - Watches Near Me - Brea, California

Christie was exceptional to work with, demonstrating honesty, punctuality, and professionalism throughout. I would be delighted to collaborate with her again in the future. read more

I brought my Rolex in thinking it needed a new crystal, but the salesperson Mike Kazandian said it probably just needed to be buffed out. He took my watch and 2 minutes later, it looked brand new and there was no charge. Great service!! I highly recommend this shop of yours have a high end watch. read more

Had the pleasure of obtaining my first Rolex from Swiss Watch Gallery. The staff were very pleasant and they were upfront about the waiting time. Once the time I arrived, I received a call from Mike who was very professional and explained everything about the watch as I was picking it up. Looking forward to continuing the relationship, and will definitely bring my Tudor here when it needs to be serviced. read more

Swiss Watch Gallery - Brea - OP41 in Silver - Watches Near Me - Brea, California

Brought my watch in for repair, had to wait 25 minutes for anyone to help me. Took two weeks to look at my broken watch and when finally called me for an estimate made it clear they never even looked at it. Just made up estimate based on how it looked on outside. read more

Absolutely amazing people to do business with, helped me acquire one of my dream watches. Thank you soo much! read more

Swiss Watch Gallery - Brea - Watches Near Me - Brea, California

One word, patience. My second purchase from SWG and a shout-out to one of the greatest salesperson they have, Mr. George Mourad! Since the first time I met George, I have expressed my love for two-tone watches and how I'd like it to be a Rolex. I chose the yellow-rolesor Datejust 41 with the black diamond dial, fluted bezel, and jubilee bracelet, and George got me on the waitlist. I thought it was going to take a while, but in two months, I got the notice! Came in, and George brought out the Datejust, BRAND NEW. Brand new, as in it was inside the foam box that is used when Rolex ship the watches to their ADs, not the green presentation box. I know it's not common, but I like knowing the watch I've waited for has been untouched (personal preference). Thank you George for helping me with the 'daily', my Omega Aqua Terra, and the 'special occasions', my new Rolex Datejust. I'll definitely be coming back in the future when I'm ready to add more to the collection! read more

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I have contemplated on not writing this review because it will seem petty. But due to playing the "game" and after waiting for years for a Rolex steel model, I'd realize it's time to leave a review. I have a pretty okay, not huge, but okay sizable purchase history with Swiss Watch Gallery. My first transaction was in 2018/2019, purchased a Tudor GMT. At that time the Tudor GMT was fairly new and I was forced to buy additional jewelry. I didn't mind too much since I the jewelry will be a gift for my girlfriend at the time, now my wife. It did leave a slight sour taste but I'll let it slide. Over the years I did managed purchased more watches and jewelry. Recently I dropped by and inquired for for sports model Rolex, and was giving the same answer, "There is still a wait list for sport model steel Rolex". It's been years and I'm tired of the shenanigans. I'm done with the game. Will probably go grey market. And Swiss Watch Gallery have lost my business. read more

This week I had another excellent experience at Swiss Watch Gallery. I came in to make a special order, and George took care of me. He made it easy to order a specific piece of jewelry for a Mother's Day gift. (For anyone who may not know this, they have more than watches. They also have necklaces, bracelets, earrings, rings, and more.) Also, if you like Rolex watches, they now have exhibition pieces that you can check out and try on. read more

I purchased this custom bracelet from Swiss Watch Gallery in Brea and am just loving it. The owner designs these and this bracelet is awesome. The black leather was put together to perfection and the build quality is great. I have made multiple purchases at this store for luxury watches and jewelry. Hratch, Leyla, Kiki, and the entire Swiss Watch Gallery family are a pleasure to work with and I will definitely return for my next. I 100% recommend this place if you are looking for your next custom jewelry purchase. read more

Swiss Watch Gallery - Brea - Custom bracelet - Watches Near Me - Brea, California

I wanted to follow up on my previous review. I had a great experience with Jake roughly two years ago! Unfortunately, since that review things have changed! Jake has since retired and and any communication and positive interaction has been nonexistent. I have gotten generic pre populated mass text messages. Also, because of a system change my text messages have not been apparently received and thus not replied too. Showed my message to my sales rep and saw there system where no messages were received. I have been working to try and purchase a Rolex from Swiss for myself for nearly 3 years. My sales rep now is supposedly Mike but that's a very loose description. I completely understand the market is very hard to adequately supply a watch for all the demand. Nonetheless, I would expect for better service and at the very least a opportunity to purchase a Rolex for myself. I am always happy for others but I see several reviews of others waiting not long at all for watches I have on my list. I was told purchasing the watch would definitely increase my odds to buy a watch for myself by creating some purchase history. After purchasing the watch I was told leaving a review would help the store and myself. Since doing both nothing has happened for 2+ years. After the first experience I had such high hopes for the relationship to come but that's no longer the case. I fully expect after this review no further opportunities (not that I had any chance anyway) with the store but I felt it necessary to update my experience. (My apologies for the grammatical errors) Thanks, Ivan H. read more

I love visiting this place for anything that I need when it comes to jewelry as well as watches. I've purchased countless gifts and rewarded myself multiple times for accomplishments in my life from Swiss watch gallery, Layla and Haratch are the best to deal with! Additionally Gorge is a well of knowledge. I love stopping by whenever I'm near the area to see what they have in the showcase. I'm a big watch guy and can say that their selection beats that of every other Rolex authorized dealer in all of Orange County ty and LA. I know I will definitely be going back! Thank you everyone for maki g me always feel like family. Update, I miss this place so much! Hope everyone is well. Please send my love to Haratch & Layla read more

You would figure this store sell watches, but if you would even want to be considered, you'll need to create a purchase history through some undesired jewelry within their store. Building their "trust" to get "rewarded" an "opportunity" to buy watches from the SWISS WATCH GALLERY. The sales people will try to gage your wealth by expecting you to purchase VS1 grade jewelry. Comical!! Hopefully the people that make the journey past your doors, have a better experience. Remember pre covid mall foot traffic? Well looks like those days have returned. If you expect someone to purchase off your clearance rack of display goods to gain access to watches. Check the date and time. Those days are gone for false scarcity of luxury goods, if a consumer falls for these business tactics in current times, the jokes on the buyer. Plenty of dealers in the So cal region that will happily place your name down for a desirable model. For those who are desperate to buy, I would suggest traveling 15 mins to South Coast Mall Tourneau. At least you're greeted with respect and spoken to like a human. They know how to attempt to gain a client. Fact, they'll deliver and satisfy your purchase with a smile. read more

I want to give a shout out to Christie of Swiss watch gallery at the Brea mall she was genuine and loving from the moment I first established relationship with this store, despite high demand of Rolex watches, she told me to be patient and that eventually I will get my desired timepiece when it becomes available.. I did listen and yes it happened, still unbelievable to me that there are genuine sales rep like this, she's a woman who keep to her words' beside Rolexes this establishment sells quality high end jewelry for affordable prices, I got a beautiful John hardy ring from Christie , It's super beautiful and I love it. Thank you so much Christie, you have no idea how much this meant to me, you came through right in time before Father's Day. read more

My second wonderful experience in the same week. Picked up an outstanding Breitling from their Mission Viejo location and found that they had the Rolex watch I have been interested in. Came to Brea for an appointment with Layla and she again, did not disappoint. Finding an Authorized Dealer with the ability to get the inventory allocation in the current market is a blessing with the relationship with Layla. Picked up the brand new release Rolex Submariner Date solid 18k White gold, ceramics blue bezel. One of the most sought after of all. Thank you again and you know I'll be back! read more

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Let me start off by saying that we came to this store a total of 8 times for the same unresolved issue with our engagement and wedding rings. We also PURCHASED 2 matching Rolexes. Our experience consisted of gaslighting, lack of professionalism, poor/amateur work, and lots of time wasted. I can finally write this review as we are officially done dealing with this place. We first came in 2 months ago to get our rings and that's when we were introduced to Kiki, our sales associate. At first, she seemed to be very knowledgeable and attentive to what kind of rings we were looking for. We were also introduced to the owner, Arthur at this time. After much discussion, we proceeded to get the sizing of our fingers because we thought this store would be perfect. When we first received them, my husband's ring was the wrong size; my ring had the wrong number of prongs and BOTH our platinum BRAND NEW rings had dents and scratches all over them. We spoke to Arthur over the phone and explained to him what had happened and he agreed to making us brand new rings with the correct size. Kiki contacted us saying that the rings were in so we come in and she tells us that they're not there. Um excuse me? Didn't you just tell us they were in? So without double checking, you made us come back? Anyways.. a week later, we make the trip back only to realize that there were imperfections again. So of course we leave it and ask them to fix the scratches. 2 weeks later, we get our rings and my husband's ring size is wrong.. AGAIN and our rings are dented and scratched again. I came in to get to get this issue resolved and that's when Michael helped me out. (Thank you for being so kind and helpful btw). He agreed that the rings were not up to par and will get it fixed. When we go pick it up, he mentions that Kiki put in the wrong ring.. lol At this point, we've been in and out of this store a handful of times already. Wasting our gas and time. Fast forward because this review can get super long... So at this point, we're just done working with Kiki. She's already ruined our experience multiple times with her careless work ethics. We go in yesterday to pick up the rings from George (whom I left the rings with a week ago). We sit down to take a look at the rings together and guess what. They're scratched again. Not minor scratches but big ones. We told George we were very unsatisfied with the quality of their work here. He informed us that Arthur was going to be in today so come back. We come in today, Kiki walks up to us and tries to take over our visit and I told her, "respectfully, our experience with you wasn't great and we'd like to speak to Arthur". Arthur doesn't come out so we had to speak with the GM. She was so dismissive and gaslit us during the whole interaction. She constantly reminded us that this was her first time hearing of these issues. Ma'am we don't care that this is your first time hearing our situation. We are explaining now. We had to come back 8 times because your employees are incompetent and couldn't get it right and basically tell us to take the rings now and go home happy because it's here now and finally "perfect"? Instead of listening to us and trying to understand, she kept talking over us and giving us excuses. You guys.. the professionals have NO quality control and that's what lead us here. Rather than owning up to her mistakes, Kiki walks over to us again and says "it fits". No shit Sherlock, we had to come back 2x to get the correct size. I'm not sure what Kiki thinks about while talking to her clients but she's definitely not fully there. How do you get the important details wrong? Not once but 3x? I just don't get it. And then the GM kept saying that they "rewarded us" with Rolexes. LOL.... We purchased them. If you didn't want to sell it to us, you shouldn't have. You sold them to us because you wanted that "relationship". But don't come at us now saying that you "rewarded us with the Rolexes". Nothing was rewarded. To be frank, we did want to maintain that relationship with this place. We were also planning on purchasing more jewelry in the near future. Every time my husband and I came back, we made sure we were understanding and respectful because mistakes can happen but if it happens more than 2-3x you know that's an internal issue. Kiki downplayed it all and was very dismissive about it all. How she still has a job there, we have no idea. Would I recommend this place? Heck no. But it's up to you because according to them, "they have great google reviews". What was supposed to be a simple & special purchase at the jeweler turned into a total shit show. We ended up getting our full refund on my husband's ring and at this point that's all that matters now. P.S.- they were both BRAND NEW rings.. couldn't even wear them because 1. They didn't fit my husband and the ring lived at the store. 2. I'm 9 months pregnant and very swollen so the ring doesn't even fit me yet. read more

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What a great experience coming into this store today to get my very expensive watched looked at. Our Sales person was Mike Kazandjian and he was very polished, professional and knowledgable about my watch. Not only did he help me, he polished/cleaned my watch while I was in the store. I will definitely be purchasing my next watch from Mike and I would recommend Swiss Watch Gallery to everyone who is in the market for jewelery, watches and exceptional customer service. read more