Excellence experience. Will recommend to anyone in the areas…read more They service both with doctors and the people that assist you selecting your eyewear are great. Ask for Dr. Naquin and Emily to assist with your frames.

Very professional and clean office. Exams are thorough and all concerns are answered kindly and…read morewith great professionalism.

Customer service is fantastic and selection of frames is amazing. The facility is always cleanread more

We are new to needing any kind of vision care so suffice it to say we had no idea what we were…read moredoing when we first went out seeking new glasses with our prescription in hand. Let's say our first experience was less than desirable so I took to Facebook to find something better - insert Ousley! I called yesterday morning to ask about the process since the day before didn't go well. Even on the phone I already knew Ousley should have been our first and only stop. They essentially held our hand from start to finish to help us find the perfect glasses for my daughter from shape to design and on. Even better is my daughter was lucky enough to have lenses ready in store so she got to walk out with her new glasses and she can see clearly for the first time in a long time. Ousley will be our go to from now on!!

I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

Don't waste time in calling to get the appointment. Reception is very slow, and they are not…read moredirecting in answering questions. waste of time.

This is a great team. Highly recommend for kids who may be nervous about the eye test procedure…read more They are welcoming and patient. Dr. Battanyi (I'm sure I spelt that wrong) makes the visit interesting and entertaining so my daughter was not as nervous. Thank you for a job well done.

Thanks for putting my family at risk by not allowing them to reschedule their appointment today…read moreeven though we're in the middle of a tornado warning and severe storm. They are now waiting it out on the side of a road somewhere. I hope your employee's cars aren't all hail damaged. Short term thinkers.... We'll be working with someone else.

This was my first time going to Ogletree Eye Care and the first time going to an optician since…read moreretiring. I was very happy with the experience. The entire staff was friendly, knowledgeable, and helpful.

I've been going here for years. The staff is awesome- I'm always greeted as I walk in and the wait…read moretime is minimal. The techs have a great sense of humor! The doctors are very caring and thorough, and will explain the test results in terms that anyone could understand. Parking is limited onsite, but it's usually not a problem. The office is very clean- even the saltwater fish tank! They have an outstanding collection of frames, and will help to keep glasses selection within my budget.

This wonderful office got me in for an urgent situation and I was treated so well. From the first…read morephone call inquiring about availability to the end of the visit I was taken care of by the staff in a professional and truly caring manner. They took the time to listen to my concerns and the exam itself was very extensive and put my worries to rest. I will be going here from now on as will my husband. They got me in same day ( within 3 hours of my call) whereas my now former eye doctors staff could not be bothered by my semi frantic phone call. So glad to have found Eyes in Sight!

Great customer service. The gentleman helping with the glass fitting was really easy to work with.read more

Years ago this was my go-to store for glasses. I purchased many a pair here without incident…read more Occasionally an issue would arise but it was never anything worth discontinuing my patronage over. I only changed stores because I moved. Recently I found myself back at this location to get glasses for my son. The initial visit was uneventful and we were in and out quickly. Nearly 4 weeks later the only communication I had received from them was an emailed progress report that simply read "order delayed" with no other details. This prompted me to call the store to inquire about the status. In the past, orders only took that long because the glasses weren't made correctly the first time around so I assumed this was the case again. However, the only explanation for the delay this time was that they must have gotten lost in the mail. The person at the store was unapologetic, yet did proceed to reorder them. She said she had no idea when the glasses would be ready but promised to call me the moment they arrived. That never happened. Instead, I had to contact them after nearly 2 weeks with no word on the order just to find out that the 2nd pair was already in the store. To their credit they did grant my request to start the 12 month warranty from the time I actually received the glasses as opposed to the original order date which was over a month prior. I'm fully aware that these locations are merely store fronts and no longer make the glasses in house like they once did, therefore production or shipping mistakes aren't necessarily their fault. Given that, it makes their role as customer service providers that much more important. It wasn't until I went to the Grapevine location where I received better service from the staff and management that I was enlightened to what I was missing. I will stick to using that location for all future purchases.

Many thanks to Tim for assisting me in finding the perfect glasses and being so patient while I…read morechanged my picks a 100 times. Lol My whole experience was great!

Dr. Hamid Hashemi is not even a human being. I stopped and visited his office and asked to look at…read moresome new frames. He was very rude and told me I could not come inside to have a look at the variety of frames on display because I did not have a prescription. He didn't even bother to ask me if I have a prescription. I then responded and said I'm only looking around for new frames, why can't I come inside to have a look at the frames on display. Dr. Hashemi's response was don't worry about it. This is in reply to Lois N. After reviewing Dr. Hashemi's professional history from his Eyeclinic Medical practice in Lewisville, Tx, Dr. Hashemi may be the best eyeclinic around, but he is definitely not a kind and gentle man. Sorry to disappoint you. This is in reply to sharleen S. Dr. Hashemi may be very informative as a medical professional and have the greatest customer service at his office, but he is not as wonderful as a person. This is in reply to Makenna D. Dr. Hashemi may be very knowledgeable, but he sure has an issue with knowing kindness. This is in reply to Marcas R. Dr. Hashemi may be an excellent professional, thorough and genuinely attentive, but the bottom line is with all his tenure, and aquired training and education from Schools of Technology and Medical Universities, what he should have specialised in is Moral conciousness and Ethical behavior.

I had an excellent experience with Dr. Hashemi--professional, thorough, and genuinely attentive…read moreduring my eye exam. I left feeling confident in both the care I received and the accuracy of my prescription. Unfortunately, things took a sharp turn when it came time to pick up and adjust my new glasses. The staff member assisting me clearly lacked the training or experience needed. During the adjustment, she mishandled the frames so badly that she ruined a $1000 pair of glasses. It was incredibly disappointing. To make matters worse, the lenses themselves are flawed. When I wear them, my computer monitors appear trapezoidal instead of square, making them essentially unusable. I had already signed off on the glasses before the adjustment and only noticed the issue with the lenses once I got home. Now I'm stuck with $1800 worth of eyewear that doesn't work for me. Bottom line: Dr. Hashemi is an outstanding optometrist, and I would highly recommend him for eye exams and medical care. But if you need glasses, take your prescription elsewhere--you'll save yourself a lot of frustration and expense.

Had the BEST experience at this Eye Doctor location from the time I walked in and was warmly…read moregreeted by Eli who checked me in to the time I left with a big smile on my face. Within minutes, I was escorted to the back by a young lady who asked me questions about my medical history and took some eye readings and turned out we had the exact same pair of eye glasses which progressed into a long discussion about our favorite imported frame vendor! I didn't get her name but she was very personable. Then came my eye exam with Dr. Peterson who listened to my concerns and was able to hook me up with a prescription for new reading glasses. There were some pretty cool high tech features that came into play while he was doing my eye exam. He was also pretty funny and has a great music selection playing in the waiting room (this is one of those things I take notice of anytime I'm in a business and makes an impression on me). Last, was my interaction with Ray who helped me pick out a new pair of glasses. He was very helpful in recommending frames to try on while still letting me do my own thing and he was also very patient while I struggled to make a decision. One thing I love about this practice is their vast selection of designer frames. I've been to other practices where I struggle just to find "a" pair that is decent. I have the opposite problem here (can't decide on which one I like most!). This is my 3rd pair of glasses I've purchased from this location. I would highly recommend everyone to give them a try especially if you're new in town or looking to switch providers.

I've been to this location 3 times, one per each of the last 3 years. First year I was there, my…read moreeye glasses had to be corrected 2 times because they were not good to me. I was told that it was maybe because I was used to "cheap" eyeglasses (I used to have them done in Walmart, or Sam's or Costco). Second year I went there, I was sure my measure had changed because I was kind of uncomfortable with the old eyeglasses. The doctor told me that the measure had not changed but pointed out that my 62 year old eyes were not the same as younger eyes. Really? Do we need a reminder we are getting old? I decided not to be so sensitive and gave them another opportunity this year, because I believe in second chances. BIG MISTAKE! After waiting for a week or more, I was told my eyeglasses had been sent to another location in a different state. Then, when I finally got them, once again, I could not read with them. They took it back to make an adjustment. Mind you, this time I was wearing THEIR glasses, not the "cheap" ones, as before, so it was not a matter of adjusting to a better quality. A week or more after I received the new eyeglasses. The left lens was incorrectly cut and kept falling off the frame. Took the eyeglasses back for yet another fixing. 3 weeks in a row I was told that the eyeglasses were going to be ready "next week", and Brian kept apologizing profusely for all the issues. After the 3rd time the eyeglasses were not ready when I was told they were going to be ready, Brian told me they were giving me the money back (I did not ask for it, he offered it), which they did. Today I went there decided to just get my prescription and have the eyeglasses done somewhere else. Something I didn't do before, because I did not want to wait again for the glasses to be ready somewhere else. This time the glasses were finally there. Out came Brian with the eyeglasses, and put them on the table while telling me that they did not have any warranty anymore because they had refunded me with the cost. Again, I did not ask for it! So, at this point, I hope this time the glasses are fine, because I will have to start all over again somewhere else if they are not, due to the refund and lack of warranty. Needless to say, I WILL NOT GO BACK THERE. I have never given a review before, but this time I really felt the need to do it, not as a revenge, but an opportunity for them to improve their service, and an advise to any other want-to-be customer, so that they don't have to go through what I did.

My search for top quality and highly trained ophthalmology care is over -- North Dallas Eye in…read moreFlower Mound (they have other locations as well) is terrific! My entire life I've had complex eye issues (since birth) and luckily NDEA is IN network and very conveniently located next to the hospital with easy parking and new, clean and modern offices (elevator too if needed and not crowded -- office on 3rd floor). Fill out the online forms ahead of time and you do not have a long wait at all. Staff is super friendly (thanks especially to Melissa and Amanda) and guides you through front desk, testing, dilating, exam room, etc with ease. They introduce themselves and you feel safe and not forgotten throughout your time in the office. I hit the jackpot with Dr Elieff (he's IN network with my insurance!!) as he is very well trained at IU and has been practicing for many years but he is energetic and eager to meet new patient like me (many docs are not just run through the motions) and he truly listens (bring your list of questions so you don't forget) -- he is so thorough and helpful in his exam by taking the time to explain everything to me in a kind yet non intimidating or patronizing way. Dr. Elieff gave me current solutions and also long term realistic expectations of what to expect as I get older. My issues have changed over the years from strabismus to dry eyes to vision to eyelid pain to cataracts in my family history and he addressed them ALL. Scheduling my next appointment was easy, paying co pay was clear and fair and they give an itemized receipt for your taxes and they send appointment reminders as the date draws near. I also noticed how KINDLY the doctor and staff talked to each other as well as elderly patients -- I point this out because this is not always the case at other offices -- this is an office that VALUES each person and doesn't just treat you like a number. Each one has issues that are crucial in their life and you feel like they get that importance and you for the time at this office are a VIP with medical professionals who are going to help your life improve! I highly recommend North Dallas Eye and my husband will have appointment with Dr Ku next month -- if you need top quality ophthalmology care by highly trained medical doctors (not just optometry -- actual MD's) please try any of the locations at North Dallas Eye Associates!! I will SEE you there -- get it?!

Be very careful with these guys at this location, its the matter of your eyes!!!…read moreOne bad fish Monica made the whole pond dirty. They will not return your calls, will not give you names & numbers of facilities to get scans done and would lie, oh we never heard from you ever before, when you have been leaving messages every day! When reported this inefficiency and malice to her boss dr Truong, very conveniently, they waited two full weeks to inform me that all of sudden and effective immediately the doc has stopped taking insurance (hahahahaaa!) They waited for two whole weeks and waited till the last day to inform me that you are left high and dry and no new appointment with ANY doctor, ANY location for 25 days!!! You decide for yourself...