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    Ousley Vision Center

    5.0 (10 reviews)
    Closed 8:30 am - 5:00 pm

    By appointment only

    Services - Ousley Vision Center

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Ousley Vision Center Photos

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    Recommended Reviews - Ousley Vision Center

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    5 months ago

    Customer service is fantastic and selection of frames is amazing. The facility is always clean

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    2 years ago

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    6 years ago

    Great place and amazing people! Also a great selection of glasses and sunglasses! I highly recommend Ousley Vision Center.

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    8 years ago

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    12 years ago

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    9 years ago

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    8 years ago

    I have been going to Dr. Ousley for years. I have never met a more kind doctor and staff.

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    9 years ago

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    8 years ago

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    10 years ago

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    Pearle Vision - Photos in relation to Yelp Review.

    Pearle Vision

    3.0(18 reviews)
    3.0 mi

    don't go here I purchased frames for mysel, the next day I go in I'm looking around to purchase…read moreframes for m 6 year old daughter and with my wife. The lady that looks middle eastern but sounds Russian accused me of stealing frames when all I did was grabbed them looked at them and put them back. after putting them back she accused me of stealing and putting frames in pocket. my wife told me to empty my pockets to prove I wasn't stealing and I did. The lady the has audacity to pat my pockets down from over register. the sad part she was the lady helping be before with my frames. She felt embarrassed and try to apologize my wife told her how dare she make those acc on front of my daughter and that we will take our business else where. we were only in there 5 minute. I showed her i had $1,500 in my pocket why would I steal and I am Christian with a Christian hat on. At that she has all my information why we I still and top of that the glasses have sensors. I will never return again at that I'm going to return my glasses.

    Update to my original post 2 months ago: After several months I've been told the only solution to…read moremy complaint is to purchase other frame wear (unacceptable to me). With that said, Pearle Vision Lewisville made the choice to not refund my money. This franchise business owner has made the choice to keep the frames I purchased and the $1,198 I paid for them. Customer service is good, but in my opinion, their way of doing business is unethical. That's okay... because vengeance is not mine. I am sure this location needs the $1,198 more than I do. I am a true believer in sowing and reaping. Just as this business owner has sown a dishonest profit, therefore will reap a well-deserved loss.

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    Pearle Vision - Photos in relation to Yelp Review.

    Photos in relation to Yelp Review.

    Pearle Vision - Photos in relation to Yelp Review.

    Photos in relation to Yelp Review.

    Pearle Vision

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    Visionworks

    Visionworks

    4.7(9 reviews)
    3.3 mi

    Years ago this was my go-to store for glasses. I purchased many a pair here without incident…read more Occasionally an issue would arise but it was never anything worth discontinuing my patronage over. I only changed stores because I moved. Recently I found myself back at this location to get glasses for my son. The initial visit was uneventful and we were in and out quickly. Nearly 4 weeks later the only communication I had received from them was an emailed progress report that simply read "order delayed" with no other details. This prompted me to call the store to inquire about the status. In the past, orders only took that long because the glasses weren't made correctly the first time around so I assumed this was the case again. However, the only explanation for the delay this time was that they must have gotten lost in the mail. The person at the store was unapologetic, yet did proceed to reorder them. She said she had no idea when the glasses would be ready but promised to call me the moment they arrived. That never happened. Instead, I had to contact them after nearly 2 weeks with no word on the order just to find out that the 2nd pair was already in the store. To their credit they did grant my request to start the 12 month warranty from the time I actually received the glasses as opposed to the original order date which was over a month prior. I'm fully aware that these locations are merely store fronts and no longer make the glasses in house like they once did, therefore production or shipping mistakes aren't necessarily their fault. Given that, it makes their role as customer service providers that much more important. It wasn't until I went to the Grapevine location where I received better service from the staff and management that I was enlightened to what I was missing. I will stick to using that location for all future purchases.

    Many thanks to Tim for assisting me in finding the perfect glasses and being so patient while I…read morechanged my picks a 100 times. Lol My whole experience was great!

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    Visionworks
    Visionworks
    Visionworks

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    Wilken Family Eye Care - Our new optical design and new flooring (Remodel in 2018)

    Wilken Family Eye Care

    4.2(36 reviews)
    3.8 mi
    $$

    I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

    My wife and I WERE patients of Dr Bret Wilkin for the last 10 years until this week. We are leaving…read morebecause they refuse to take our new insurance. Naturally they claim several reasons for this decision basically that we "are not in their network"! Obviously that is open to interpretation. We are covered by Baylor Scott & White Advantage Senior Care because we are in our 70s and on Social Security Medicare Medicade. The first 9 years we had commercial insurance thru our employers. Last year we did not have insurance yet due to a waiting period. I went to Wilkin and had to pay cash because I am a diabetic and I had to have my diabetic eye exam for my regular doctor. I paid them $125 for the routine exam and also $40 for the OPTIMAT test that is for Diabetics. Wilkin changed insurance plans 2-3 times on us during our time there. on 2 occasions they stopped taking our insurance and luckily we were able to switch to our OTHER employer plan, just to get an appointment. We dont get eye exams just to see if we need glasses - I have to have the annual exam for my diabetes! yesterday we confirmed that our plan WAS ACCEPTABLE at any optometrist office IN OR OUT OF NETWORK! The plan documents we have states that in writing! We have now spoken to several people with Baylor Scott and White and they state that it SHOULD HAVE read that it was designed for in network doctors and the paperwork needed to be changed??? I personally spoke to a supervisor and then a Manager at BS&W offices and explained that they were required to pay any doctor until the new wording was in place - LEGALLY! I added that if they did not assist us that we could file a claim with the DOI (Department of Insurance) in Austin, and a second one with Social Security who governs these plans. I was quickly told that would NOT be necessary and they would honor our claim for my exam with any optometrist until the plan is ratified and reissued in probably 30 days. I did tell them that DAVID at Wilkins office stated they had NO WAY to file a claim because they were not in network??? The manager stated all they had to do was contact their claims division and they would give them the billing info and their address. They admitted this was a unique situation but THEY WOULD PAY THEIR CLAIM! We only spoke to David who claims he is over insurance. I did request to speak to Dr Bret Wilkins but was denied access! I did make a final offer to David after asking again to speak with the Doctor at his time and was not able to speak with Mr Bret. I had the utmost respect for Dr Bret over the last 10 years but refusing to even talk to me was not acceptable. David was very aloof during a 30 minute call with him and my wife and didn't seem to care we needed their services. All he kept saying was were sorry but we can't see you. As a last resort we made an offer to him. I told him I would be happy to give him my bank card information and if our claim was denied for ANY REASON I would give them written permission to charge my bank card for the full amount immediately! All we asked was a copy of the denial so we could go against BS&W with the DOI in Austin and with the Social Security Admin in Washington! David just said again "Sorry we have no way to file on your insurance" which is NOT CORRECT! As I stated before we found David very poor at understanding and customer relations. I remember him well because every time we were examined the Doctor sends you to David to pay and then listen to his SALES PITCHES TO GET YOU TO BUY GLASSES FROM THEM! I had to tell him around year 4 or 5 that we would never get glasses there because they were anywhere from 20% to 40% higher that other retailers on similar style glasses. After that time we never got the hard sell after our appointment. ** Last note: one of the supervisors at BS&W spoke to us on the condition of anonymity. He told my wife and I that they researched Dr Wilkins office site and found that they DO NOT ACCEPT ANY Senior Advantage Plans thru ANY company??? Seniors take notice you need to see if you are out in the cold like we are! We have to wonder why that is the case?? Maybe that is why in 10 years we never saw any seniors in the practice when we were there. We started there because our daughter Wendy Tabraham and her family were patients there. They moved out of state when we signed on at Wilkins! They are getting ready to move back to Texas in our area from Colorado. when we told them about all this Wendy was shocked and told us they would definately would not return to Wilkins either! Sad situation, but we were asked by the Manager at BS&W would we go back to Wilkins if they spoke to the Doctor? We both agreed that we still like Dr Wilkins but having to deal with David in their office is a deal breaker for us.

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    Wilken Family Eye Care - Our new reception area. (Remodel in  2018)

    Our new reception area. (Remodel in 2018)

    Wilken Family Eye Care
    Wilken Family Eye Care

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    Clear Vision Associates

    Clear Vision Associates

    3.0(2 reviews)
    0.9 mi

    After visiting Tylock-George Eye Care for Lasik options, I decided to get a second opinion and a…read moremuch-needed pair of eyeglasses. The treatment I received was fantastic in Clear Vision. The Doctor explained why what was offered as an option to me at Tylock-George was not something she recommended. Plus. she explained to me that I have the beginning of cataracts. This meant that any money spent on laser surgery was money wasted. So, I decided to get the eyeglasses, which are the best I have ever gotten, with no setbacks whatsoever.

    Just looking for every single penny they can make out of you - My VSP plan clearly states that I…read moreshould be charged 10 USD co-pay and I paid that a day before to one other doctor here in Coppell for my own eye checkup, but at this location for my other family member's eye checkup, they would not agree and charged 20 USD co-pay, came home, looked at benefits and clearly states that I should pay 10 USD co-pay! they will make you mandatory pay for 39 USD behind retina picture (eye map or something as they refer to) - all other doctors will tell you that it is optional, not here. they are next door to Costco entrance so many people thing they are part of Costco whereas they have nothing to do with Costco, they just enjoy benefit of doubt and all Costco traffic! -- Eye exam 120 ! What a rip off - took us 5 mins to go through 3 machine to check and 3 mins for the doctor and made them around 200 bucks!

    Ousley Vision Center - optometrists - Updated May 2026

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