Had them to do a clean and check for $89. Guy said he couldn't clean because high CO level from…read moreinternal blockage or damage to heat exchanger. Charged me $100. Then said I needed a new furnace. Had someone come for second opinion said something was just loose and if the other tech would've checked better he would've caught. I would never use them again.

It has been 2 weeks since my dog and I woke up to a colder than normal home. I always turn the…read morethermostat down to 60 before we go to bed but I could tell it was colder than that. I checked the thermostat and it read 56. I let my dog out and changed the batteries in the thermostat. Then I put the temp up to 70 and nothing. I put ut up to 75 and still nothing. I let my dog in snd called Glass City. I got a recording telling me yo leave a msg. I begged and pleaded for someone to come out because I am in my 70s and it was the 2nd day of a cold spell that was going to last at keast a week. I got a callback ftom the tech on call. I explained my problem and he said he would be here around noon. Meanwhile, I went to Home Depot and got 2 ceramic tower heaters and plugged one in when I got home. I received a msg that the tech was on his way. He arrived around 12:15p. I had already removed the folding door that covers the furnace area snd he proceeded to take the cover off and check all of the connections. I sat in my chair while he looked over my furnace. There was a code that said High Ignition. He found a small black hose that was disconnected from where it belonged so he reconnected ut and then saw done sending water in a pipe and blew into it. Then he fid z couple of other things and restarted the furnace. It started up snd went through it's stages and heat started coming out of the vents. I cried because I was soooooo happy I wasn't going to have to go somewhere until it could be fixed. The technician was really respectful and informative. He stayed a little bit to be sure the furbace was going yo continue running. It took almost 2 hours for it got up to the temp i set it at. It was the best $150 I spent. Of course, I was kind of leary for the next week, listening to the furnace and hearing it run through it's stages. I live in a very small house and i know every doubd tge furnace is suppose to make and do far do good it hasn't let us down. I am so, so, happy that Glass City was able to come on the same day and that the fix was one tgat didn't require any parts that could have delayed it working. My dog and I are happy, warm, and cozy Glass City customers!!!​

Fast response and gave me options instead of just telling me what I need. Price was reasonable,…read moretoo. Top notch customer service.

From the initial meeting with the owner, Neil Miller, to discuss a new furnace/humidifier/air…read moreconditioner system installation, Miller's Nu-Tech was all about high level customer service at every turn. The 2 day installation and subsequent follow up was an overall exceptional experience. This company honestly is a bit more expensive than others, but is worth it. The technicians: Brett, Ed, Joe and Matt (front office) and Bridget (back office re: rebates: are all personable, respectful, honest and took the time in explaining options available with costs in mind. The two technicians practiced safe measures at all times in lieu of the Covid virus precautions; they even wore masks while working in a very large open basement area! Highly recommend Miller's Nu-tech Plumbing and Heating. There is no need to research further!

I had a completely new HVAC system installed and this was a hassle free process from start to…read morefinish. Noel was responsive, professional and very polite. His quote was more than fair and his knowledge of his trade was very comforting. Ashton and the crew that installed the system went above and beyond to make sure I was happy and that everything was installed to perfection. I will be using them for all my future projects.

I needed to replace a thermostat that was not connecting to an app on my phone or to a Website…read more(Cor). Since my air wasn't working, I called to report the problem. They scheduled an appointment for the next day and their technicians came on time and put a new, simpler thermostat that did not need to use an app or the Internet to work. They were kind, respectful, thorough, and knew exactly what they were doing. I'm very happy with this company and their technicians. I highly recommend them for your hvac needs.

After decades of being a customer, I have decided to switch HVAC companies. I found the Pugh…read moreService Mgr to be rude in a recent issue with my Carrier furnace. The fan bearing had gone out and they did not fix, yet the he stated I had to tell their tech that I wanted it fixed. ? Seriously? I have to direct their technicians, even though I have been paying close to $500 annualy for their VIP program? He later wanted to reimburse me for the VIP and NOT fix the problem to avoid taking care of it. After a final legal threat, a tech was sent out to replace. They have no after hours support even though they claim to. Their on-call tech was sick when we called. He could not reach his backup or the Serv Mgr. Extremely poor management in my opinion. I contacted another Carrier HVAC company and they came out immediately as I smelled something foul in the house. They discovered that poisenous gases were in our house from a plugged heat exchanger. This same heat exchanger and model had a Class Action from over 20 years ago which Pugh did not notify me of or take advantage of. They had waited too long and compensation for a replacement had expired, now. This is inexcussable to allow to happen on Pugh's part. Thankfully, we have seperated and I now have a new furance and a company that I can trust my life with.

They have a great team of experts that can diagnose what I believe most any issue with a furnace or…read morean air conditioner. They've always been super responsive anytime we've needed them and our a pleasure to work with and they always do it at a reasonable cost, which we really love

My family members and I have used Rawlings for over 30 years in various houses and have had nothing…read morebut excellent service from them. I highly recommend them and also love that they're locally-owned! They've done good work when we've called them for repairs, total replacement of our heating and cooling systems, additions of mini splits, and yearly maintenance. They've been available in a couple emergency situations, and we've never been left waiting around for them (sometimes they've even called to say they're running early and ask if they can come earlier than scheduled)! Their staff is knowledgeable, professional, friendly, trustworthy, punctual, polite, and just a pleasure to interact with. They explain issues well, and have been clear about costs and fees upfront. They've honored warranties without hassle. It's so difficult to find companies like this anymore and I appreciate them so much. Thank you to Rawlings for all you do to be such a top-notch company!

They have been out 4 times in the past 4 winters because my heat pump at swan Creek crossing is not…read morepumping heat when it gets below 30°. It will drop to the 50s or 62 and that's the most it'll work. They keep coming out saying it's different things I don't know if they are related to swan Creek crossing or what. Today is Jan 12 2024.they were supposed to be here to fix outside heat strip At 3:00 p.m. nobody showed up so I called the office and talked to maybe Adam and he said that I am on the list for the last run of the day and the tech was at the one right before me and they should be out before too long. They never came out they never called I said please call if there's a problem. DO NOT RELY ON THIS COMPANY. FOUR TIMES TO FIGURE OUT WHAT'S WRONG WITH IT AND THEY DON'T SHOW WHEN IT'S TIME THAT THE PARTS HERE TO FIX IT WHAT'S WRONG????

Kern Heating and Cooling is very professional in giving evaluations of existing heating and cooling…read moresystems. Their service is quick, efficient, and thorough. I highly recommend them.

less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

I contacted Fry Heating and Cooling on July 10th in order to obtain an estimate for a new central…read moreair unit. Fry Heating and Cooling scheduled an appointment window for the following day, July 11th, 2025 of 12:00 noon to 5:30 p.m. Their technician never appeared at my home. I sent a text to the company number at 5:30 p.m. and, about 40 minutes later, received a phone call indicating that the service technician was either unaware of or unable to make it to my home during the time frame provided by the Fry Heating and Cooling representative the day prior. The following day I received several phone calls and texts suggesting that I was the problem since I had contacted company personnel regarding the failure of Fry Heating and Cooling to honor the service call time frame that they had offered me, the customer! Then, Saturday afternoon, a salesman (Anthony) called me, apologized for the technician's oversight and asked to set up an appointment with me on Monday, July 14th, 2025 at 6:00 p.m. which I accepted. Wonderful, yeah? Nope. Early on the afternoon of Monday, the 14th of July, a customer service representative ("Karen" apologies if that wasn't her correct name) contacted my by phone with all sorts of ridiculous excuses as to why the service technician couldn't make it. When I explained to her that a 10-second text from the technician indicating that he was running late and would need to delay his arrival within the appointment window would've been appreciated (since I had set aside an appreciable portion of my day to wait for their service technician to honor the commitment that Fry Heating and Cooling had made of their own volition), "Karen" snapped, "We don't make specific appointment times for anyone!" I informed "Karen" that I was aware that a specific time was not promised and had agreed to the time frame as promised by the Fry Hearing and Cooling service representative of 12:00 noon through 5:30 pm, the Thursday prior. Then "Karen" started offering ridiculous excuses like, ''the service tech has a cochlear implant'' to which I countered, "That may be, but he also has a company cell phone, my contact information and phone number, and his fingers aren't broken so he could have easily spent ten seconds to send me a text indicating that he was running late.'' I told "Karen" that I would've happily waited in that event had that simple courtesy been extended to me. "Karen's" response to my statement was, "Well, he might not have known that he was scheduled to provide an estimate at your home that day!" to which I asked, "Who sends service personnel out into the field without providing them a schedule of work assignments and obligations?" Well, that did it! "Karen" responded with the following text (which was both 'tone deaf' and hilarious): "I'm very sorry that you are so upset about a technician that was working very hard for his customers who had no air conditioning, working after hours and may not have even known the time until he sent you that message. If you do not have the patience or understanding regarding his oversight, we do not feel that we will be able to work with you on this new equipment. We feel it is best to cancel the estimate appointment for this afternoon. Thank you." Classic deflection in denial of her tremendous incompetence. Clearly, the message that Fry Heating and Cooling is sending is: "The customer is not important and at fault if our personnel cannot perform or meet their professional obligations!" I'm pleased that it worked out this way. I cannot imagine being saddled with the burden of having to deal with such childish and immature behavior while in the process of having to have a central air unit (worth thousands of dollars!) replaced. Thanks, Fry Heating and Cooling! I dodged a proverbial bullet! Unfortunately, there is no option for 'zero' stars, so I reluctantly give Fry Heating and Cooling one 'star' only because a lower, more fitting, rating is unavailable.

This company is unprofessional and dishonest. took our money and did not perform the job that they…read morewere hired to do. when my husband asked mark to clean and tune up the furnace that he was hired to do, he pulled off. We ultimately, went with Jeff from Bluflame. They were professional and got the job done for us. Bluflame is highly recommended. The manager Sam replied that Mark suggested that we needed a new furnace, that was determined to be a lie. Mark, wanted to cover his behind because he was rude, unprofessional and dishonest. The manager never reached out to here our side. This is the proposal Mark gave us. We was hired to clean and tune up the furnace which he did not and wanted to charge us twice. Mark never said the furnace was unsafe. There is so much more I could say about our interaction with Mark bias position and his stereotype of my husband and I. Its well because Bluflame was professional and courteous. By the way is the house isn't for sale its sold. One has nothing to do with the other, again communication, honesty and professionalism is key here.

After years of dealing with M&M, I have lost all confidence. The technician who attempted to…read moreservice my furnace told me multiple times that my smart thermostat was the problem. He boasted he had thirty years in the industry but would only refer me to chat rooms if I pressed for a better explanation. As has since been confirmed by a separate HVAC professional, the smart thermostat was only indicating a problem with the furnace itself. M&M charged me each and every time they attempted to service this furnace between November and January, and charged me to replace the working thermostat. Still, when the furnace failed hours after their latest attempt, I contacted their emergency weekend services, but was never called back. My furnace is functioning now after minimal service from a separate HVAC professional, and I trust the advice they have given me about the longevity of the system.