Absolutely awful customer service, scheduling especially. Appointments made and cancelled last…read moreminute by them. Rude scheduling person.

This used to be a nice family owned company but it is not anymore! Their techs Just try and sell…read moreyou things and they are not trained properly. I had a terrible experience dealing with them lately as they said I needed a New furnace and AC and 3 other companies said I absolutely didn't after they did inspections. I also learned of an elderly couple they were taking advantage of by "not being able ti get a part" for their 9 year old Lennox furnace and scared them into a $13,000 new unit. They apparently did this twice to these people. :( Do not trust them!!!

Yes, they really are as honest as they say they are…read more After calling other companies and getting a convoluted runaround, I was able to reach Abe. He explained everything in a straightforward manner, and he already had an idea of why my AC was barely functioning. He intended to get the problem diagnosed and then fixed on the spot if possible. His associate arrived at the appointed time. He fixed the issue, charged a reasonable fee, and the AC is running normally now. In addition, Abe was very kind, fitting us in ASAP because we had no AC during high temperatures. We are very happy to have found this great company.

Honest Abe goes above and beyond to help his customers. He genuinely cares about their well being…read moreand you can see this in the attention he pays to detail. Quite simply, if you need help with your HVAC, call Honest Abe for services. He isn't motivated by mark-ups or opportunity to take advantage of a vulnerable situation. His company simply wants to help.

Had them to do a clean and check for $89. Guy said he couldn't clean because high CO level from…read moreinternal blockage or damage to heat exchanger. Charged me $100. Then said I needed a new furnace. Had someone come for second opinion said something was just loose and if the other tech would've checked better he would've caught. I would never use them again.

It has been 2 weeks since my dog and I woke up to a colder than normal home. I always turn the…read morethermostat down to 60 before we go to bed but I could tell it was colder than that. I checked the thermostat and it read 56. I let my dog out and changed the batteries in the thermostat. Then I put the temp up to 70 and nothing. I put ut up to 75 and still nothing. I let my dog in snd called Glass City. I got a recording telling me yo leave a msg. I begged and pleaded for someone to come out because I am in my 70s and it was the 2nd day of a cold spell that was going to last at keast a week. I got a callback ftom the tech on call. I explained my problem and he said he would be here around noon. Meanwhile, I went to Home Depot and got 2 ceramic tower heaters and plugged one in when I got home. I received a msg that the tech was on his way. He arrived around 12:15p. I had already removed the folding door that covers the furnace area snd he proceeded to take the cover off and check all of the connections. I sat in my chair while he looked over my furnace. There was a code that said High Ignition. He found a small black hose that was disconnected from where it belonged so he reconnected ut and then saw done sending water in a pipe and blew into it. Then he fid z couple of other things and restarted the furnace. It started up snd went through it's stages and heat started coming out of the vents. I cried because I was soooooo happy I wasn't going to have to go somewhere until it could be fixed. The technician was really respectful and informative. He stayed a little bit to be sure the furbace was going yo continue running. It took almost 2 hours for it got up to the temp i set it at. It was the best $150 I spent. Of course, I was kind of leary for the next week, listening to the furnace and hearing it run through it's stages. I live in a very small house and i know every doubd tge furnace is suppose to make and do far do good it hasn't let us down. I am so, so, happy that Glass City was able to come on the same day and that the fix was one tgat didn't require any parts that could have delayed it working. My dog and I are happy, warm, and cozy Glass City customers!!!​

Fry has been our Heating and Air Conditioning company for well over 25 years. They deliver good…read moreservice. I called less than 2 weeks ago, and set up a time to have our new furnace inspected for the Fall season (We bought a Guardian (York) Furnace and AC unit, directly from Fry, and installed by Fry. (January this year)). We follow Fry's recommendations and have our furnace checked, before the winter weather gets cold, and again every spring the AC is checked. The Fry Service Tech (Chris) called at about 10:45, and said he was running ahead of schedule, and was in the neighborhood, and could he do our Fall Furnace inspection now. (Originally scheduled 1pm). He was here in 5 mins, said he remembered a little about the house, and complimented us on our new furnace. Chris went right to work, removed covers, checked the air filter ("change in the spring"), check wiring, circuits, Voltage, drain tubing, condensation well and pump. Tested the furnace for a cycle, and said "everything looks good, has she been working well for ya?" (Told him we're very happy with it! And it was a good price!) He was done in less than an hour. Then he thanked us for being a customer, put his tool bucket in his Van, and emailed a service invoice before he left the driveway, on to his next service call. We highly recommend Fry Heating and Air Conditioning, for all home Heating and AC needs. Thanks Fry, see you in the Spring!

less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

Our furnace cut out during the extreme cold and had to call the emergency line. They came out…read morewithin 20 minutes of us calling and got our furnace working again. The service tech was friendly and helpful and answered all of our questions. They are reasonably priced, especially their emergency service calls. We will always use these guys!

Great customer service. Best hearing company in northwest Ohio. Would recommend to everyoneread more

This company is unprofessional and dishonest. took our money and did not perform the job that they…read morewere hired to do. when my husband asked mark to clean and tune up the furnace that he was hired to do, he pulled off. We ultimately, went with Jeff from Bluflame. They were professional and got the job done for us. Bluflame is highly recommended. The manager Sam replied that Mark suggested that we needed a new furnace, that was determined to be a lie. Mark, wanted to cover his behind because he was rude, unprofessional and dishonest. The manager never reached out to here our side. This is the proposal Mark gave us. We was hired to clean and tune up the furnace which he did not and wanted to charge us twice. Mark never said the furnace was unsafe. There is so much more I could say about our interaction with Mark bias position and his stereotype of my husband and I. Its well because Bluflame was professional and courteous. By the way is the house isn't for sale its sold. One has nothing to do with the other, again communication, honesty and professionalism is key here.

After years of dealing with M&M, I have lost all confidence. The technician who attempted to…read moreservice my furnace told me multiple times that my smart thermostat was the problem. He boasted he had thirty years in the industry but would only refer me to chat rooms if I pressed for a better explanation. As has since been confirmed by a separate HVAC professional, the smart thermostat was only indicating a problem with the furnace itself. M&M charged me each and every time they attempted to service this furnace between November and January, and charged me to replace the working thermostat. Still, when the furnace failed hours after their latest attempt, I contacted their emergency weekend services, but was never called back. My furnace is functioning now after minimal service from a separate HVAC professional, and I trust the advice they have given me about the longevity of the system.

Same day service at the premium rate as it was just after hours were VERY reasonable. Second…read morecompany to come within a week with repaired done right the 1st time! Running better and quieter than quite awhile ago. We are so happy with this company we have ditched the company that installed our unit and failed to return our calls that their 1st visit didn't work at all. Professional, speedy, needed parts on truck! Thank you OVERCASHIER!

On the recommendation of a friend, gave these guys a call to address a dying heater and sketchy AC…read moresystem. Had them install a new Trane HVAC system. They were friendly, courteous, professional, and efficient throughout the process. The pricing was reasonable and the overall quality was excellent, plus they offered very attractive financing options. If you live in the NW Ohio area and need a new HVAC for your home, this is the outfit for the job.

They came out as expected. They checked the Freon and the…read moresystem ( it was low). I wanted the system updated so more people came out. Determined what to do with replacing the system. Charged me $187.00 they said they would work up a quote (never heard back even after I called them). Beware

The team at AW Heating & Cooling did a fantastic job. They were clean and got the job done…read morequickly. We had a couple of challenging situations at our home and the owner came out personally to inspect/advise as well. I would highly recommend them! Thank you for being professional and caring about your customers! Lori