Dr. Higgins was recommended to me by 90+ year old neighbor who had had Dr. Higgins perform sinus…read moresurgery on him and was extremely satisfied. I had had sinus surgery performed by another doctor that was not very successful (understatement) and went to him in hopes that he could fix it. He performed a revision sinus surgery and first, the recovery was so much easier than the first surgery and second, the final results are so much better. .The surgeon counts! Pros: very easy to make an appointment. Dr. Higgins is very personable and extremely knowledgeable about all areas of sinuses (and I asked tons of questions). He is up to date on all advances. I never have to wait long to see him. Check out is even easier that check-in. I can't think of any cons. In my opinion, if you have any problems with your sinuses and you live in/near Louisville, Dr. Higgins (he's at Kentuckiana ENT) is the only one you should see.

My teen son asked to get his hearing tested for tinnitus. While scanning our insurance providers I…read morefound this location of UL Physicians with a specialty in audiology. I called the office to book an appointment and was originally put on hold because I wasn't referred by a doctor; however, a nurse confirmed my insurance and booked us. (We were also asked who referred us at check in, but it was not a problem that we'd booked without one.) We were checked in quickly and given paperwork to complete. My son got called back about 15 minutes after his appointment but we needed a few minutes to do the questionnaire. He saw Dr. Borton and was happy by this visit with her. She confirmed his tinnitus as well as his healthy hearing, and agreed to his request to provide paperwork for school. As his mom I appreciated him having a comfort level with the doctor and leaving with information he'd been seeking. This office hosts several physicians. Their doctors also work downtown on Chestnut Street if that location is preferred. Clean waiting room area. Masks optional. Plenty of parking spaces. Located near casual restaurants if you're appointment falls near a lunch or dinner appointment.

I was very scared after reading the reviews but guys everything went totally well and smooth. The…read morestaff was all so nice, I felt very comfortable and would definitely come back here for my next visit

The doctors and staff are all helpful and nice. However, their practice is too focused on use of…read moreelectronic systems and focused on maximizing insurance reimbursement over patient care. When you make an appointment by phone, it is an automated system. That results in not scheduling appointments correctly for the issues you're having. Then you arrive and they tell you they can only see you for one of your medical issues due to insurance and need to make a separate appointment. But then if you make two separate appointments on the same day for your two different issues, they tell you they have to cancel one because insurance won't pay for two appointments. If I could just talk to a real person, this would have been avoided. They should be able to address both complaints and bill a level 5 E&M code.

Welp, just had a myringotomy!…read more "What's a myringotomy", you ask. A myringotomy is a procedure to create a hole in the ear drum to allow fluid that is trapped in the middle ear to drain out. The fluid may be blood, pus and/or water. In my case, he suctioned out a mucus plug. Back in January 2024, I got a sore throat that progressed to a cold and ear infection. I ended up at Urgent Care with antibiotics to treat the infection and ease the pain/pressure. Pain went away, but that feeling of ear fullness/fluid and reduced hearing didn't. My follow-up with my PCP revealed that I may have eustachian tube dysfunction. We tried saline flushes, but also referred me to a specialist. Thus, an appt with Dr. Travis Schutt at the UofL Health Medical Center East. I see why he has such a long waitlist. He's been practicing for 3 years and has incredible bedside + knowledge. He took a peek in my ear and noted that I had amber-colored fluid behind my right ear canal. He discussed three options with me and since I'm a swimmer, we decided on the myringotomy as a best first option. (Versus waiting it out to see if it would drain naturally or myringotomy plus tube insertion.) After explaining the procedure, he put some numbing phenol drops on my eardrum; waited about a minute, made a slit, then suctioned out my inner ear. I could feel when he suctioned the mucous plug. Science/medicine is so cool. Everything, ear, nose, throat is connected. So I asked him if my eustachian tube dysfunction could possibly be the reason I don't smell well. He said yes, it's possible. He's changing up my allergy meds, and starting me on a nose spray. [Fluticasone (Flonase) can reduce inflammation and swelling in the nasal passages.] He took a peek inside my nose, and noted that I have a slight right septum deviation with turbinate hypertrophy. Basically, my allergies cause parts of my nose to swell up and those parts block the olfactories. I've got a follow-up appointment in four weeks. He's going to make sure our interventions are effective, and stick a camera down my nose to get a better look at those sinuses. Again, medicine is amazing. Shout out to Dr. Schutt and his Medical Assistant, Linda. Top-notch care and bedside manner from UofL Health. If you need an ENT, I highly recommend.

These people that work here do not know what they're doing. I had some labs done and something…read morecame up and they just sent me pills without knowing what I really had going on later on I went to my doctor and asked him if I should take those pills he had told me "no I don't know why they sent you those pills without knowing what you have. those can do some serious damage to your liver" I was upset be careful what these people send they just send just to send you pills so they can just discharge you. Whole time it was an uti I'm not sure why they took an uirne test just to say there wasn't no infection embarrassing do better.

This location gave us excellent care and service. Occasionally we had a wait after our appointment…read moretime. The staff was great. My husband was treated for a complex thyroid cancer, and everyone involved in his care was great. I was treated for other ent issues and allergy testing.

Carly Franklin is a wonderful provider but the billing department is a nightmare. I was actively…read morepaying on my son's bill but "per policy I needed to pay it in full before he could be seen" I cannot wait for his treatment plan to be over.

My wife went to Advanced EN&T a few years ago. She had been…read moreto many EN&T's in the past from medicines to several operations and finally gave up. She went to Advanced and they found a med that worked for her correcting several issues from taste to allergies. She has been doing well ever since. A'd ENT even advocated for her to the medication manufacturer to help address costs. We have been impressed.

BAD customer service. My husband had to send his hearing aids off for a battery replacement. They…read morealso replace the ear inserts. Wouldn't adjust them in the office, couldn't see him for three weeks, and is charging him for another office visit. Customer service sucks!

I went to Dr. Coppola for a deviated septum. The office is extremely clean and the office staff is…read morealways kind. I also had surgery with him. The scheduling process was easy and I was very informed. My recovery was swift. I drive all the way from Shively to go to this office and it is worth it.

Very thorough and informative. Explains and answers questions during exam. I was very glad to find…read moreDr Coppola and I drive from Mount Washington to appointments. Recommend him highly.

I had several issues with tonsil stones, etc. this is my first experience with an ENT and now I see…read moreDr. Carter. I've been here a total of 4 times and each time he explained the issues I was having in great detail and in a way I would understand. Luckily, I did not have to be medicated for anything, but he gave me other suggestions on how to help with the issues and it worked. The office staff were also always very helpful.