Amazing doctor who listens to his patients. I have spinal problems, 5 slipped discs in my neck causing pain and restricted movement in my neck, shoulders and arms. Additionally, a drunk driver broke my back in four places so my spine is fused from T10-S2. Dr Shih treats me with a combination of epidurals, PT and medication. He is compassionate, competent and easy to talk to. I'm always have pain, but these treatments help me function and get the most out of life. read more

1-Star Review Extremely disappointing and unacceptable experience. We had a confirmed appointment with Dr. Brian Shih today at 2:00 PM. We received multiple appointment reminders from Shih Medical Services and even clicked the confirmation link, which clearly showed that our appointment was confirmed. We brought my elderly, ill father all the way to the office for his scheduled appointment, only to arrive and find that no one was there. The office was completely closed/unattended. We received no phone call, text, or other notification telling us not to come. To make matters worse, we have also had serious difficulty getting his prescriptions filled because the pharmacies we contacted would not accept prescriptions from this doctor, which has created additional stress while trying to care for my ill father. It is incredibly upsetting to put an elderly patient who is already unwell through the difficulty of getting ready, traveling to a medical office, and arriving for a confirmed appointment, only to find nobody there. Mistakes can happen, but when a medical office schedules and repeatedly confirms an appointment, the very least a patient should expect is to be notified if the doctor or staff will not be there. This experience was extremely unprofessional, inconsiderate, and disrespectful of a patient's time and health. read more

Brian Shih, MD - Multiple confirmation reminders - Pain Management Near Me - Valley Village, California

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Although I absolutely love Dr. Shih, his office staff is curt, condescending and argumentative. Once again, I had to wait FIFTEEN MINUTES for someone to answer the phone. Regardless of when I call, whomever answers the phone immediately says "Please wait" and the long waiting begins. This a small office, rarely more than two or three patients in the waiting area at a time. I have never seen it so busy that would require a hold for over 10 mins. They never announce who they are. This staff badly needs receptionist skills. If it wasn't that I was very pleased with Dr. Shih himself, I wouild defintely find another doctor. He is a pain maagement doctor and disappointly his office staff contributes greatly to the pain of even trying to get help. read more

Saw Dr. Shih today. I've honestly never met a better doctor in my lifetime. He understood my issue, explained exactly what was happening....his plan of action. I'm comfortable knowing he's my doctor. Looking forward to the injections I was terrified of. Nothing but praise to that office. All of them are superior when it comes to caring. The office is so clean....and sorry the Dodgers lost today! I was the Giants fan in the office haha. Super cute though supporting your team :). Thank you again. My heart is happy. read more

Brian Shih, M.D. is an incredible Pain Management Physician, an awesome Surgeon and also an excellent Anesthesiologist! Dr. Shih is extremely knowledgeable, very kind and wonderful Physician. Dr. Brian Shih truly cares and listens to the problems that you are experiencing. I first saw Dr. Brian Shih on October 30th. On November 14th. He did an incredible Surgery on my Lumbar Spine as well as my Thoracic Spine. On November 25th. He did an awesome Epidural on my Thoracic Spine. I am so incredibly pleased with Dr.Brian Shih. He is so personally involved with making absolutely the best decisions for his patients are met and in my case he exceeded all expectations and boundaries. Because of Dr. Shih I am quickly gaining relief from my 25+ years of constant Pain and suffering from a major accident at the Dallas, Ft. Worth Airport. I will be seeing Dr.Brian Shih on December 10th. for a post Epidural follow up appointment. He will then order an another Epidural to my Lumbar Spine and 3 weeks later another Epidural to my Cerebral Spine so I can turn my head, get relief to both my upper shoulders as well as both upper arms. I have been in extremely difficult pain for almost 30 years. I suffer with Severe Fibromyalgia as well as Lupus. I've been suffering severely in 24/7 Pain over almost 30 Years. I also suffer from severe Arthritis as well as Chronic Neuropathy. I've have had 11 Knee Knee Surgeries, 8 on my left knee and 3 on my right knee. Since I've been going to Dr.Brian Shih I am now getting my life back after suffering for almost 30 very painful Years. I also suffer with Neuropathy. I have been diagnosed as a Complete ParaPlegic and have been confined to an Electric Hospital Bed as well as a Wheelchair. I'm so encouraged by the Treatments Dr. Brian Shih has provided for me in just 30 days. I can now get up out of my electric Hospital Bed, move with new walker to my New Wheelchair. This would not be possible if it wasn't for Dr. Brian Shih and his incredible Care, Knowledge, Surgery as well as my Epidural. I'm over 80 years Young and give credit to Dr. Brian Shih for helping to bring my Life back!! I'm really most grateful and blessed to have Dr. Brian Shih as my Physician. Dr. Brian Shih's Office Staff is extremely helpful, kind and the 4 Ladies work in harmony as a very supportive Team. The Staff always takes excellent care of all the Patients to make sure your Insurance is submitted in a very timely manner, sets up all appointments as well as an answering any questions you may have. Do yourself a favor and call Dr. Brian Shih's office to set up an appointment. You will never regret having such a Brilliant, Amazing and very gifted Physician help you regain your Health as well as your Life. Dr.Brian Shih's Office 13626 Riverside Drive Suite 302 Valley Village, California 91607 818-760-2993 read more

hello he has been a family doctor since I was a kid I used to go with my dad when he was in pain to go see Brian Shih and afterwards my dad was fine. thank you hopefully I could be your patient because I was recently in a car accident thank you haven't spoke with their office yet..-Hiram Gutierrez read more

WOW, Dr Shih has been out Dr now for the past 5 yrs, he's the MOST caring and compassionate person. He really cares for you and your pain health & management. Thank You Dr, and your Wonderful staff; Kimberly, Stephanie, Melissa & Jasmine. All are equally as Wonderful & Caring. This will be the LAST pain mgmt. Dr you will Ever see. THE BEST of the VERY BEST. THANK YOU, Jan H. read more

that's where my nightmare started ! trust your doctor? right the chiropractic surgen referred me to pain management .from two norcos a day to 6.x 30mg tabs of oxy. little jump and unfortunately it worked until satin came ...omg ! never was told of he sideeffs / addiction/ dependence! I just trusted my doctor like a dumb ass ! thanks. bro! i hope Purdue Pharma made you rich! but it's all my fault right. you and the Sackler family..a plague on both your houses!. falcon1 out read more

Dr Shih has taken care of me since 2019. He has helped me live a better life. I can't recommend him enough. He listens and cares. Great customer service and the girls in the office are always accommodating. The quality of care is amazingly surprising as other pain management Dr's decided I could live a regular life with the amount of pain I was in. Dr. Helped tremendously with my quality of life and I can't thank him enough!!! read more

Concerns are growing about whether or not the doctor is going to continue to treat patients who have suffered from a stroke, the same way post stroke. Example: if a patient had been treated by this doctor for chronic pain due to a distant car accident that crushed their pelvis- over 10 years ago, by prescribing drugs such as fentanyl patches or morphine in pill form, would the same apply post stroke which occurred 1-2 years ago? If the doctor fears his license could become suspended or at risk, would his office staff have the authority or feel compelled to stand up for something they may see as potentially dangerous for the patient. Given evidence a patient is misusing their fentanyl medication and still being prescribed more as well as being prescribed medication such as morphine pills along with the fentanyl patches, it raises great concern for patients and their families with regards to addiction and whether or not this is actually the best treatment for them. I do hope this doctor as well as all nurses and front desk staff are aware of this matter as it was brought to their Att over a month ago. Today, the patient is due to have a follow up and one can only hope that the doctor as well as his staff can help with this issue and help the patient understand that addiction is not an option and that their means of using these very strong drugs could result in not just another stroke, but also many other worse outcomes for them and their family members who have had to deal with this issue for years and who have suffered through the trauma that has been associated with the pain medications that have been prescribed to the patient causing their further addiction and abuse. read more

Great pain specialist he is working with me to resolve my problems he cares you feel it

Dr. Shih offered EXCELLENCE & precision to my challenging (& only recently - determined, rare and severely painful and organ - threatening systemic) condition. His goals were like mine: healthy functionality for me. With his expert treatment, we both succeeded! I hope I can restart treatment with Dr. Shih, now that I have the right insurance again! read more

I typically don't give a one star review unless of course when you poke the ants nest - meaning my family is involved. I don't feel bad giving this 1 star review, I think Dr. Shih should know the incompetence and rudeness of his staff. First and foremost, If a patient already told your staff that he doesn't have the written prescription that you prescribed they shouldn't question the patient's integrity. He cannot produce a written rx if you haven't given it to him!!! He's not a magician! The least they could do is try to FIGURE OUT A SOLUTION to remedy the situation and COME-UP with an AMICABLE SOLUTION. They shouldn't make a 75 year old perfectly sane man feel like a demented human being. Your office specialize in pain management and YOU of all people should know the importance of these medications especially those that are administered ROUTINELY. A patient with Spinal cancer and Guillaine Barre are on routine pain meds for the love of God!!!!! Wasting your time and energy for senseless back and forth arguments will not do the patient any good and wouldn't reflect really good on you either. I was so frustrated and infuriated with this incident. I will NOT retract this review as people should be cautioned about what to expect of your office staff!!! It's UNFORTUNATE as Dr. Shih is very good but with a staff that makes the patient feel like a senile human being we would probably ask the referring physician for another specialist. read more

Dr. Shih is quite good at his job. I've never seen a Dr. who could read an MRI like he can. Most of us patients have nerve issues for a variety of reasons and he knows, by looking at an MRI, just how nerves can become inflamed. I've had well over a dozen epidurals over the years and were all done under a laparoscope, so he knows EXACTLY where to place the steroidal injection. I've been seeing him for almost 10 yrs. after having really bad neuritis and stenosis in my spine. I would caution anyone who desires to take narcotic meds for pain to be VERY CAREFUL. Space out your meds as best you can. Drug dependency is a very miserable experience. Please listen to what I am saying. TAKE MINIMUM NARCOTIC MEDICATION for short periods of time.... Don S read more

good thank you brian shih for healing my back pain i am so grwatful i had extreme food poisoning from jack in the box

Dr Shih is the best, I don't understand the negative ratings. He's been nothing but accommodating and understanding to my Dad who has severe chronic pain. Great staff, great doctors, overall 5 stars, and I highly recommend! read more

I have had horrible shoulder pain for years. I have had 2 surgeries to fix the problem and was referred to Dr. Shih for pain management. First off, I really don't understand the negative reviews on here... he and his staff have always been nothing but professional and I truly feel like he takes the time to listen to me and my ever growing frustration with healing from this shoulder issue. I never feel rushed or not listened to. I work in the film industry and have had to juggle my appointments at times and his staff has always been really accommodating. I can't recommend Dr. Shih highly enough. read more

I came to this office I believe in 2010/2011 for chronic pain management. Mind you, I had no idea how pain management worked. I was with Dr Shih for 4 to 5 years. During this time my prescription to opiates was ever increasing due to my body's acclimation to the drug. By 2015 I had gotten up to 365 mg OxyContin. I was a mess. I knew I could not go forward like this. I was going to die if I continued on this path. I asked the doctor to start reducing the medication. He explained to me I'll always be in pain and that I would have to remain on pain relievers. Then, he suggested to put me on Fentanyl. Lucky, I had just seen an episode on 60 Minutes on the dangers of Fentanyl. I said no and please take me off this vile drug. It took me a full year to step down from this vile drug and it was the most painful experience, which also compounded my chronic pain. I ended up in the Hospital ER 5 times towards the end of tapering off. The hospital's attempt to reach his office was to no avail. Not even the hospital could get through to Dr Shih. What the drug did to me mentally and physically had caused me to move out of my apartment of 20 years to move into Assisted Living for a couple of years to work up to my independence again. During this time I was connected to a Neurologist who asked me if any alternative pain management was explained to me? I said no. She explained to me that less evasive alternatives were available to manage my pain (I.e., acupuncture, physical therapy, cognitive therapy and etc). Today, 2020, I'm on the path of alternative healing and able to live with my condition with more integrity than when heavily medicated. I feel that Dr Shih's office is part of the pandemic of our reliance on opiates. I lost a decade under his care. I hope I can help others not to do the same. read more

I have been a patient of Dr Shih for about 9 years now and cannot recommend him highly enough! He is THE BEST PAIN MANAGEMENT DOCTOR I have ever had; he is personable and compassionate and easy to talk to and doesn't rush you. His professionalism and surgical skills are unquestionably the best! I have had many epidurals, I have many issues and he helps them all. His office staff couldn't be more patient and more compassionate as well, so very helpful especially when dealing with stressful issues. Love this doctor and his staff!! I would give 100 stars if I could! read more

I started going to Dr. Shih when my pain management doctor retired. I have been having back issues for the last 15 years. He is an extremely compassionate doctor and very knowledgeable about his field. I can't say enough nice things about this Dr.. my crappy insurance does not cover his visits . gave me a slight discount to make up the difference. I'm actually doing much better just knowing that I have a doctor on my side read more

I assume Dr. Shih is a good doctor since he is so busy. But it is downright unethical of him to be taking new patients when he can't see them in a timely manner. This is a doctor dealing in pain management! It took me one month to get the initial appointment for a compressed nerve in my cervical spine. At the appointment ge told me his plan was to give me 3 epidurals. He said it would happen in a week or two. (I am on the verge of having permanent muscle atrophy in my forearm due to the compression, not to mention the constant and extreme burning pain in my hand.) But when the referral gets in the next work day, I call the office and they tell me I can't get the epidural for a month. By then I will definitely have permanent atrophy. After all this waste of time, I saw Dr. Jeter today and will get the epidural next week. read more

Dr. Shih has been my pain Dr. for at least 10 years! He is one of the finest Doctors that I have ever had! He listens to your pain issues with such concern and care! He makes sure you understand what is happening to you and what he can do to help you! I can't imagine seeing another Doctor, ever! Or ever feeling that anyone cared more! I recommend him to everyone who needs a pain Dr. He has helped me so many times! He is the BEST! Forever Grateful, Jane read more

Neil G. -- You're RIGHT about Dr. Shih's front office staff. I'm preparing my review right now regarding their incompetence and thorough LACK of any idea what 'customer service' (yes, even in the medical industry) is all about. Nothing but insensitive, incompetent, low-level minions sitting there out front. More to come. read more

Phenomenal Pain Management Doctor. Thorough in review of past procedures, for finding the optimal plan forward. A great disposition and a trust inspiring personality. I personally have 100 present trust in every recommendation, and Dr Shih staff is a direct reflection of him. Intelligent and warm. The whole experience is phenomenal. I dont hesitate saying the quality of my life , for the rest if my life is in expert hands. Thank you Dr. Shih, and staff, thank you read more

Never going here. Got a referral for an epidural. Called in, they refused to schedule an appointment because they didn't have a referral... which had been faxed over long before I called. Instead, they tell me they'll call me back. Several days pass. They don't. I call in, NOW they tell me they will NOT perform a procedure if my injury is due to a car accident, even thought my insurance WILL pay for it. Instead, they demand a letter from an attorney stating the case is closed, or they won't see me. Staff was RUDE, doesn't communicate well, and left me hanging. BE FOREWARNED. I see other negative reviews for the SAME THING as well. The office STAFF HERE SUCKS. The doctor himself may be great, I don't know. But his staff is ATROCIOUS. read more

Dr. Shih is the best and takes excw;;wmt care of myself, Angeltompkins, Golden Globe Nominee and my comedy writing husband, Ted Lang for 2003, and I would recomend o other so have your regular doctor give you a referral, Nothing more to ask....of him...Thank you Dr. Shih. read more

After years of chronic back pain and arthritis in both hands, I attempted homeopathic injections for months, tried acupuncture and so many other remedies. I was referred to Dr. Shih by MPI and now I wouldn't go anywhere else! His Assistant Daisy Franco is very compassionate, professional and very knowledgeable, as is Dr. Shih. I like that they both take the time to explain what's going on and then personally treat the condition. The office staff is wonderful and everyone makes you feel very comfortable. Special thanks to Nancy, Monique, Mirna & Adan for always taking my calls and answering my questions! read more

Dr Shih is a marvelous person and superb physician. One of my parents has been a Pain Mgt patient for nearly 20 years. I've attended many appointments with prior pain mgt Md's. Dr Shih asks questions, genuinely listens to patients and speaks with them not 'at them'. My parent lives in a nursing facility. Because of this some administrative flexibility has been required and he's been helpful. He's been generous with his time. His support staff have been courteous and highly responsive when needs have come up. Highly recommended! read more

I went to Dr. Shih over a period of a year. My condition (bulging disc) was correctly diagnosed by him and I was treated for pain. The treatment worked over periods of time, but eventually we felt that surgery was a likelihood. I went to three surgeons for their opinions, and they all disagreed on the best course of action, but interestingly the one thing they'll agreed with was Dr. Shih's diagnosis and treatment. Dr. Shih and his staff treated me with professionalism and care, and thanks to his diagnosis and my surgery, I am 90% better than I was. I would recommend him highly. read more

Great people and great care. Thorough and thoughtful. If you're struggling with chronic pain or referred for a minor injury these folks will take good care of ya. read more

Have been seeing Dr. Shih for epidurals for many years and I really like him a lot. Last couple times office has been less than helpful. On last epidural they went to wrong insurance for pre-approval delaying my getting the procedure. After 1st, and 25% relief, Dr. Shih said would order 2nd that day. Checked 4 days later to find that staff had not applied for approval. When called office I was told my insurance would not approve 2nd until 6 weeks after 1st. That will be after I'm no longer available to get it as I explained to both Dr. Shih and the staff. My insurance said that the 6 week requirement was not true and they would approve based on medical necessity. Shih's staff would not even submit when I asked them to, even even if it got denied, as I would talk to insurance to get denial reverse. As much as I like Dr. Shih, I'm done with his practice solely due to the office. read more

Dr. Shih is the very best that there is. He has fought for Pain Management Science to be recognized as the right method of treatment in many cases. And now it is. Thank you Dr. Shih. read more

Dr. Shih is wonderful. Kind, thoughtful, thorough.

I have been seeing Dr.Shih for 6 years. He is amazing! I too had a hard time getting in at first and my pain was so intense, it made it hard for me to wait to go see him. The office staff, I agree, could be kinder at first. At this point in time, I haven't any issues with them from the initial visit. He is worth the wait and is extremely patient with all my questions and issues. He never rushes and answers every question I have. I am so thankful for the relief of pain he has given me. read more

One of the finest doctors I've been to in many a year. He is not only an outstanding physician, his staff is courteous, compassionate, and highly skilled. A reflection of Dr Shih's medical practice. read more

Been a patient of Dr. Shih for the past couple of months. Been undergoing weekly cervical epidurals for the past 3 weeks. Not sure if its the steroids in my neck talking but I have not been impressed by the doctor or his office. Not much in the way of doctor - patient communication. He speaks to me when I'm on the gurney and the anesthesia has started. I'll let you know how lousy I feel during my next appointment. As for you staff, I was charged $40 to have the 2 page state disability extension filled out. Initially I was annoyed. Then, as I thought about it, I became disgusted. How dare you hold state disability checks hostage for people who are sick and injured? We can talk about that too during my next appointment. I'd rather be talking to my doctor about how to get better. read more

I have been a patient of Dr. Shih's for well over two years now. I deal with chronic disease/pain issues which hit an all-time high (or low really! LOL) during 2009. I have been dealing with Dr's of all sorts (specialists/general etc) over the years and have become quite adept at sizing them up and making sure that I am communicating properly and that they, in turn, do the same. If I feel at anytime that the Dr. is not listening or that I am not getting my questions/concerns addressed, I will either try to work with the Dr. to fix it or leave IMMEDIATELY. My conditions are such that I can ill afford (no pun) to waste my time with a Dr. who is not going to take me seriously; make me feel like a hypochondriac; rush through an exam/consultation; or make me wait on him/her forever. Dr. Shih and his staff do none of these things. Dr. Shih is the ONLY Dr. (and I saw at least 5 prior) who took me seriously, properly and correctly diagnosed my conditions and then proceeded to aggressively treat me. I had so much paperwork done by his office for disability (permanent), insurance matters and a disabled placard to name a few, all of which were done in record time and with no errors or back and forth that the fee was nothing! It was worth it. I have nerve root blocks done routinely by Dr. Shih and have nothing but the utmost respect and admiration for what he does. He is thorough, compassionate, professional, knowledgeable and a GREAT person to boot. Daisy Franco, his associate, is no less awesome. They communicate with one another and to my amazement and wonder, they communicate expertly with all of my other treating physicians AND my insurance company, which in my experience is truly remarkable. Sometimes, Drs don't properly "talk" to one another and things are missed that can be either costly, painful or both! His office staff is no less professional and efficient and some have even become personal Facebook friends of mine! If I could, I would clone Dr.s Shih and Franco and make them my specialists in all the other areas that I require medical attention in, and there are a few, trust and believe me... If you've had any experience other than the one I outline in this "review", you may want to consider your own approach because more than likely it's NOT THIS Dr.'s issue. No offense. I have been put "under" at a minimum no less than 6 times by him and I trust no other, except maybe my primary care guy, with my life. Dr. Shih, Dr. Franco and staff, you get nothing but love from me. Oh, ok, and maybe some of my money but I will gladly give it over knowing I got more than my money's worth and maybe even feeling a bit like I should give more. But, I won't get too crazy..LOL Make your appointment ASAP! You will NOT be disappointed. If you are, hey, everyone has off days, but it's not likely his fault. Credit given, where credit is due. God Bless you all at Dr. Shih's office! Frank Lopez :) read more

I like Dr. Shih as a doctor, and really have no problems with him. The problem is his office staff. Asked three times to have the doctor's notes faxed to my general practitioner, but they never did. Had an MRI report sent to the doctor's office and asked twice that he call to discuss. Never did. The scheduler told me three weeks in advance when my epidural was scheduled, and the day before when my ride was arranged... She changed the time. When you call to ask a question, there often seems to be confusion on who should handle the call. Often times when on hold, I was disconnected and had to call back. I reported all of these complaints to the office scheduler on my last followup visit, and told her I was going to change doctors because of it. You would think she would have told the doctor about my concerns and that he would have called to discuss... No, nothing. They are in desperate need of an office manager, but I'm in good hands now with a different doctor. read more

It's almost impossible to ever reach anyone in this office. If you get lucky enough to.. then all good. Maybe need more office help ? I don't want to get a voicemail every time I call my doctor. Days go by and a lot of phone tag. Otherwise Dr Shih an staff great and always helpful. read more

If I could give this a zero star I would. Dr. Shih at first was fine. It took a long time to get the first appointment though. I received my referral and received no calls from Dr. Shih's office. I called them up and they told me they had not received the referral. This went on for a few weeks. Then I finally got my appointment and went in. He seemed like a nice guy. I have an L4-L5 bulging disk. I schedule a series of 3 epidural shoots. After the 3rd shoot I scheduled a follow up appointment which I was eager to because the shoots did not work. In fact I was having leg cramps at night which I never had before and over all it felt a bit worse. I finally got a schedule 2.5 weeks later. I had to cancel do to work and another 2.5 weeks for the next appointment. Another job came up and had to reschedule again for another 2.5 weeks. It took 1.5 months to get a follow up appointment. It takes for ever to get an appointment with him. 2.5 weeks is a long time. So, I showed up and we decided to get a new MRI to see if something else was going on because the shoots did not work. I received my MRI and scheduled a follow up with him. 3 weeks to get my follow up appointment which of course I received work and had to cancel. So one month later after the MRI I go in to have my follow up appointment for him to tell me there is nothing more he can do for me and I should look into going to a surgeon. I waited a month for him to tell me this!! I could of received a phone call from him or from his staff. I was in pain during this all and I'm still in pain. During all of this his staff seemed rude and disconnected. They seemed to not care. I mentioned to Dr. Shih during our last visit that it takes such a long time to make an appointment. His words were, "Yah, good luck with that.". Really!? I guess he received his check. Lucky my medical payed for it because there was a number of $6100 for this. It annoys me that doctors have no repercussions to treating there patients poorly. If the staff and Dr. Shih cared a bit more it might have changed my view. Except the long time it takes to get an appointment. Do yourself a favor. If you primary doctor gives you a referral to see Dr. Shih. I would request to see a different pain specialist. I plan to never set foot in that office again. read more