We stopped in today to use the store credit that my husband had been unable to use due to a new…read morestore policy of having to have the person and the drivers license there who had originally gotten the credit. Seems like an extreme thing, but I guess they were having issues with theft, so makes sense. They didn't have the product that I had planned to pick up, but one of the associates spent plenty of time helping me find a good substitute, and even brought a couple different options and discussed what I was using for, and read through labels with me. Super helpful! I still needed to find one more thing to use up the store credit, so I headed to look at storage bins and came across some hangers that were on clearance that we could use. I wasn't clear from the signage if the ones I was looking at were the ones on clearance so I grabbed it and associate to ask. It turns out the associate was the store manager, and he was super helpful and carried the hangers up to the front of the store since I was at full hands with kiddos. When I went to check out, the store credit wouldn't work because I had recently renewed my license and made a change. The entire store staff we came into contact with worked to resolve the issue within their store policies. They were all so helpful, I was really impressed!

I'm writing to share my experience with a 700 square foot ceramic tile floor installation…read more Unfortunately it turned into one of the most frustrating home improvement experiences I've ever had. The installation was subcontracted out to Floor Interiors, managed by Jim. From the beginning the quality of the work was unacceptable. After installation, I discovered more than 20 loose tiles scattered throughout the entire area. It was clear the installers had not used the proper amount of mortar, reportedly only half of the mortar ordered was used. The installers came back multiple times to address the issues and each attempt made things worse rather than better. After the 3rd unsuccessful attempt, I refused to allow Floor Interiors, to return. Only after significant time, effort and frustration on my part did Lowes bring in a different company. This entire process took far more time and energy than it should have. I was initially told that Floor Interiors was the only subcontractor Lowe's had in my area of Naples, FL. I hope Lowes reevaluates their subcontractor partnership in this region. No customer should have to go through multiple failed repairs and extended inconvenience to receive the quality of work they paid for.