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    Brickell Chrysler Dodge Jeep RAM

    2.3 (24 reviews)

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    Ricky L.

    Prior reviews should have been a good warning! In the market for a used car for my son and saw a vehicle online that we were interested in. Several actually! Inquired online and nice to get immediate calls and text to set up an appointment by 3 different people. Seems a bit overly aggressive and confusing from 3 different people who seem not to be on the same page. Day before the appointment, everything was confirmed and the vehicle was told it's still available. Showed up only to find out that it's in Orlando and the system updates weekly so they didn't know where the car was but apparently they know it's in Orlando. Sounds like a devious Bait and Switch tactic that's unprofessional. Time is money and time is valuable as a buyer as well and it's not appreciable that a vehicle is not available after a customer arrives. Not only the vehicle was not available but other vehicles listed on the website was also not available. Also be warned that the dealer does tend to add hefty fees and cost to the out the door pricing such as reconditioning fees and preparation fees etc! Definitely walked out and not worth my business!

    Christian S.

    Awesome experience with Tony he took care of me and I looked at the Wrangler and upscale dealership

    Car scanner
    Giovanni C.

    I was completely blown away by the service and attentiveness at this store. They have a cool machine that scans your car when you drive into the store and it gives you a 360 view of everything, even the bottom of the car and the tires. Then they have free valet parking. The store is huge, and very modern. The people were all friendly and made the process extremely easy. I love my new charger!

    The mailer they sent out

    Their new "Break the Bank" mailer is super slimy... Apparently everyone is a winner, everyone gets the three money bags. They want you to come in so they can grab all your info to try and gain new clients. No matter what number you give over the phone when you call them they will say you are a winner. With the exception of like 5 actual winners for the expensive prizes, most will "win" a five dollar POS smart watch. But you won't know if that's you till you give them all of your info. The mailer is worded in such a way and designed to make it look like you won the $50,000 or the new Jeep. I actually have a Jeep and I won't be coming here for anything! You lost a potential client.

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    1 month ago

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    7 months ago

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    2 months ago

    They sent me a link four a used truck. Then when I tried to purchase at the price on their link. They refused and wanted thousands more.

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    Car Factory Outlet Miami

    Car Factory Outlet Miami

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    West Flagler

    Awesome experience. Rey was very kind and showed great professionalism and was able to provide me…read morewith the information I needed about the vehicle. The manager Leonardo made me feel like at home and was able to satisfy my needs, Everyone in the office was great and friendly I would definitely recommend coming here!

    Unfortunately, I did not walk away happy at all from my experience with Car Factory Outlet Miami…read more STEER CLEAR OF THIS PLACE To begin with, the car I purchased did NOT come with the original key or key fob. Instead, I was given a completely different third-party key, and I was told I would receive information later to obtain the proper FOB. That never happened. Honda quoted me around $275 plus tax just to cut and program a replacement key/fob for the vehicle. Every time I followed up with the dealership, I was given the runaround and told the car was sold "as is." Second, the pricing and financing process felt extremely misleading. I was initially told my payments would be around $367 monthly, but after fees and paperwork, the payment ended up being about $400. Important details were not properly explained before I signed. I also noticed the contract listed the vehicle at around 43,000 miles, but by the time I drove it off the lot it was already showing around 46,000 miles. What became even worse was the financing situation afterward. The dealership apparently could not secure financing through a bank, yet they continued having me make monthly payments directly to them instead. My checks were being deposited into the dealership's account rather than through an actual lender. During this process, my credit was negatively affected. The experience became so stressful and unprofessional that I ultimately had to hire a lawyer to resolve the issue. After legal involvement, the dealership was forced to take the vehicle back and issue me a full refund. It was an exhausting and horrible experience overall. While the staff may come across as friendly during the sales process, I personally felt misled and poorly handled throughout the entire ordeal. I strongly recommend that anyone considering buying a vehicle here carefully steer clear. Don't waste your time or your money.

    Brickell Chrysler Dodge Jeep RAM - usedcardealers - Updated June 2026

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