Why does it take 4-5 days to dry clean dress shirts? That's a separate review... In case you did not know, Brickell Cleaners charges a 3% surcharge for paying with a credit card. But the employees DO NOT DISCLOSE it ahead of time. And there are NO SIGNS letting the consumer know of the different prices for paying via debit and cash and credit cards. It's not the 0.30 extra cents that I was charged today - it's the principle. Why HIDE this from the consumer. it's the nickel and diming which is annoying.... Management / Business Owner: You can and should do better. read more

Brickell Cleaners - Receipt - Laundry Services Near Me - Miami, Florida

Great experience every time, I have come here for over 24 years and the service is always the best. As someone that needs HEAVY STARCHED shirts for 365 days I can say BC is the place to come. Adriana, Karla, Johana are the best employees ever. read more

This place is a rip off. They do lousy work and overcharge you like hell and then they just look at you like you have 3 eyes I will never go back. Please do not go there spare the headaches and paying over price go a few blocks further and you're going to get the 100% better service! This place thinks that they are the only one in Brickell. They don't deserve to be here ripping the people off just because it's an affluent neighborhood. Shame on them ! They are priced high like you can't believe for any little thing and as I said in the previous lines, lousy work and and they don't even value your business. read more

Brickell Cleaners - Laundry Services Near Me - Miami, Florida

Very poor staff service - I've been a customer for years and this last time I found an issue with the suit - attendants are very rude and bad attitude - We pay for the service, is not free. This was a new suit for a wedding. Disappointed with this kind of service. Would be my last time going to this place. Probable there are other much better including staff attendants. Alfred S. read more

If I could give negative stars, I would! I went in on a Tuesday. The ladies at the front are unbelievably rude and disgusting in their behavior. All I wanted was to have a dress ironed for a party on Friday. The place I ended up using had it done by Wednesday while Brickell cleaners claimed that they could not have it done before Friday. On a previous visit they tried to charge me for 2 years worth of dry cleaning and when I questioned the charge, the lady yelled at me. Their free delivery and pick up is not worth the unprofessional behavior of the old lady in charge of the front of the store!!! read more

Brickell cleaners are the best laundry, thank you very much for your kindness, and you can see the love you put into clothes and work; it is also super convenient because of its location; it is a two-minute walk from the place where I live. I highly recommend them. Thank you so much read more

Misleading advertising. They do not deliver to my home, which is only a few blocks away, unless there is a very large minimum order. They require extremely long lead times for both dry cleaning and alterations, and frequently, items are not ready after many days of waiting. read more

I've been coming here for years. They do a very good job with your basic dry cleaning and wardrobe adjustments you may need. My only comment is that if you need to have anything adjusted- make sure to take it with at least 4 weeks before the event. Though their service is good, they do take a long time to make the adjustment because they have to send it to another location for the actual work. Nevertheless, they do a good job and they did apologize for the delay. read more

So it's official, I'm an adult now. After a string of interviews, it was time to bring my one suit to the dry cleaners for a refresher. I had never done dry cleaning before and Brickell Cleaners is where I decided to make my move. The lady at the desk greeted me and quickly set me up with an account linked to my phone number. I gave her my suit and in return received a ticket for my items. My suit would be ready in three days, she said. Five days later I returned, nervous that my suit would somehow be different than when I left it, that its magical professionalism powers would be washed away. But alas, $13 later and I had a crispy clean suit back in my possession. Watch out, world! Here I come in my freshly starched suit! read more

Best laundry company in Brickell. Highly recommended. best prices and customer service

They lost my clothes!! I went in on Friday, left 2 pieces for ironing (on of them still with the price tag), they told me to come back on Tuesday. Went back on Wednesday, nothing. They said my clothes were being done in "the other" store, to come back Thursday. I was there yesterday and they told me that my clothes disappeared.... the owner was there, he apologized and asked me to come back after my trip (in 10 days), and if they are still missing he's supposedly paying for the missing items. I don't care about that, I wanted those particular garments for my trip! read more

Went in to pick-up my dry cleaning. After 5 minutes of looking forward it, they told me it wasn't ready. Why would a cleaners tell you when clothes are going to be ready at a certain time if that time isn't valid. Everyone makes a mistake, I understand. But I was so annoyed that no apology was offered and she was more offended that I made her look for it than willing to smooth over the situation. read more

Brickell Cleaners - Laundry Services Near Me - Miami, Florida

No go. TOTAL RIPOFF. In what world does it cost $5.99 to have a men's dress shirt dry cleaned. Standard price is $2-$2.50 anywhere else. Super rude staff too and long wait times for your shirts to be ready. No thanks. read more

I dropped my clothing off early December. I visited the store to pickup my clothing on the pickup date and my clothes were not ready. I returned the following week for my clothes, and they were damaged. My black cashmere sweater has pulls all over it now and the fabric feels like a fluffy cheaper fabric. My dress had some sort of yellow orange stain. The cleaners said to leave my clothes and they would have them fixed. I returned 2 weeks later (now a month since the drop off) and now all three pieces have some kind of damage. The blouse I left had stretching/fabric pulls all the way across the back of the blouse. I walked away today with still no resolution, and I still don't have my clothes. I moved from NYC. All of these pieces had been cleaned multiple times in the city. If you want to save yourself the pain I've been through, DO NOT GO HERE. The only grace of the place is Lola who tries to find a solution but the owner is unresponsive. I'm still hoping for a resolution and to get my clothes. In all, I'll have lost over $700 worth of clothing as a result of this assuming I don't get charged for the service. 1 week later: I have returned for my clothes and they are no longer here. I've been told to wait for the owner to call. This is truly absurd. read more

I really hate to give them a bad rating after meeting the owner and how he's a nice guy, but the product provided here is really sub-par. I also really wanted to like this place, seeing as how its right at the end of my street and SUPER convenient. Multiple times I've been disappointed to find something wrong with either them stapling the freekin "cleaned" tags to my shirts - even after me explicitly telling them "DONT EFFING DO THAT", they refuse. I've had them try and remove stains that other cleaners were able to but they were not. Also, they've lost buttons for a few shirts or even worse, made a brand new stain on one of my Hugo Boss shirts which really pissed me off... they offered a compensation that I accepted but still, I would have had my shirt not messed up. read more

I wish I could give this place 0 stars. The have ruined plenty of clothes by burning them. Now my black pants and navy blue skirt, have shiny white patches from the way too hot iron steamer. I as others came gere for convenience. You have to check your clothes there, and even so, they won't assume resoonsibility for their wrong doing. Avoid this place like the plague. There are olenty other cleaners around. And not to mention their ridiculously high prices. Shame on theM!!! read more

Doesn't even deserve one star. HORRIBLE. Ruined two shirts and one dress. And then didn't even refund me for the money I paid to dry clean it. If you care about your clothes and don't want it to get ruined. DO NOT bring it here. The "manager" was supposed to call me. I waited a week and went back twice and never spoke to him. read more

I came to Brickell cleaners three times and the first two times were fine - everything was completed to a good standard and it was all there. The staff are also friendly and helpful. That's what the two stars are for. I can't give any more because they lost a shirt I loved. I was told to come back two days later (would be Thursday) and collect my cleaning (I had about 7/8 items). I went on Friday and they told me one item was not ready. Went back on Monday and they told me they couldn't match the description to anything they had but after chasing they said one that matched it was in their other store. When I went back for it the next day, it wasn't my shirt and it was clear my MK one had been given to someone else and I was left with a less than desirable version. I was given a check to replace it after I gave the receipt (it was brand new) but it's just not acceptable - especially because I had given this as part of a bigger bundle and everything else came back fine. Very odd. read more

Have used their dry cleaning service about 10 times and have never had a problem. Their prices are expensive but after comparing them to all the other dry cleaners in the Downtown/Brickell area, they are about the same price, plus or minus $1. We use their complimentary pick up and drop off service. We live in Brickell and simply leave our laundry bag with the front desk. The laundry bag has our name and contact information on it so they know it is us when they pick it up and automatically deduct it from our credit card. The only downsides is that they only pick up or drop off on weekdays but if you need something sooner, you could always pick it up over the weekend instead. There is no extra charge for this service. read more

Convenient location since its next to Publix on 13th. Staff is friendly and I've always gotten my clothes ahead of the date they originally told me - call ahead and they check if it's done using your phone #. I use this place mainly for alterations: my boyfriend's suit pants, my bridesmaid dress and a couple of tailored shirts. They've always done a good quality job. Don't expect much in the way of ambiance-it's a dry cleaner people. There's a small fitting room in the entrance where you'll want to make sure the curtain closes completely or risk giving everyone a view lol Tip-Like most places in Miami be prepared to communicate in Spanish with the seamstress. Everyone else speaks English read more

First and foremost, I would like to disclose that I use this company as a dry cleaning and laundering service; not as a seamstress, and not as a personal tailor. In the downtown area, the price point for dry cleaners is extraordinarily high. So much so that I used to pay DryEco to launder and dry clean my shirts at an astounding $6.00 per piece. Brickell Cleaners is competitive in price, offering a fine laundering and starching process to the tune of $2.00 per shirt, and dry cleaning suits for a little under $8.00 per complete set. The turnaround is typically within two business days, which is phenomenal, and the quality thus far has been more than satisfactory. For special needs clothing and household items, or for garments that require exquisite care and/or hemming, I opt to take them to establishments that primarily focus on restoring designer or high-end goods. For tailoring, I go to a tailor. Getting what you pay for is a no-brainer, and what you pay for here is a quick, simple, and easy clean for your daily wear. Even a few of my mid-range and upper-range suits were well received and taken care of. I recommend them, and have been a loyalist since 2011. read more

long wait times, expensive as hell! I now go to one on 8th street, literally 4 minutes away and its like 2 dollars cheaper and takes 3 days when I have 5 or more shirts, if not 2 days. I dont understand how this place is always full. read more

Look at the other reviews. Clearly, a negative consensus on this place. Takes 3 days to dry clean 2 shirts? Luckily, nothing has been lost, yet. $3.15 to launder a shirt. Will be taking my business elsewhere. 2 stars because nothing has been lost and there is decent parking (outside of rush hour). read more

This Cleaners is next to the SW 13th Street Publix and delivers to many Buildings in the area. Unfortunately, mine is off the list because of some dispute. The first time I tried them out, I had very good results. The second time, I went to pickup my shirts and they said they were not ready, only the pants. Several days later I returned, they could find only one of the the shirts, the others were sent to their Downtown location. The friendly worker apologized, said she would have them delivered and would call me. I never received a call, but by the time I arrived home that evening, my shirts were there. read more

I should have listened to the bad reviews this place has gotten but against my best judgement I decided to give this place a try and took several dress shirts and pants. The dry clean shirts did not smell clean and they used small hangers which made creases on the shirts from just hanging. I told the lady I did not want any creases on my pants but guess what, all of my pants had very hard pressed creases on them. I don't even want to complain to them as I don't want to risk them making it worse. I strongly advice people to go elsewhere. read more

There are not enough words to describe how horrible this place is. It was my first (and ONLY) time going there, and one of my favorite and expensive dresses was ruined, and they didn't even want to tell me. Not only did they shrink my dress, they managed to rip the front, and put a "spot found here" sticker on it. The least they could have done is taken ownership for RIPPING and SHRINKING my dress, not try and fool me by thinking it was a spot. read more

I used them because they were so close to my place. The first time, my boyfriend took his shirts there and at time of pick up, they could not find one. They made him return the next day. I took a very nice quilt there and it was not there at time of pick up. I had to wait 1 1/2 hrs for them to bring it from another location. When I brought it home, I noticed markings on the quilt, small round ones all over one side of the quilt, as it it were done by some process involving a machine. I will not be returning. read more

Go anywhere but here. Out of 8 shirts one of my shirts was left behind at another store and was supposed to be given to me two weeks ago. Went back again for the shirt and it still hasn't made its way back to the original store I dropped it off at. No one at this dry cleaner knows what there doing. Update 1/30/16 they've official lost the shirt. Save yourself the headache and don't drop your clothes off here. read more

Nice customer service from the front of house folks. Reasonable price and delivery service for the neighborhood. Dress shirts are returned with dirty collars. Errors aren't repaired, you need to bring it back 1,2,3 times. They got blood on a $100 dress shirt, I took it back 3 times. I spoke to the owner, which stated "you can complain, nobody reads those things". What a moron. I'll be contacting AMEX, let's see how they feel about it. read more

Went for the first and last time. This was the worst dry-cleaning job ever. I asked for very little starch and My shirts came back as cardboard (the shirts could literally stand up on their own) and the color was faded on all of my Polo shirts. I have dry cleaned my clothes many times and never got them back miscolored. My white shirts came back with brown stains that they didn't have going in. And they are the most expensive cleaning service of anywhere I've ever been. Save money and headache by going anywhere else. read more

This dry cleaners is average. The staff is friendly and my clothes were always ready on time- however the facility is very dirty. My clothes even smelled funny everytime I brought them home. Too bad- it's a convenient location & they are reasonably priced. read more

The lost 3 articles of clothing worth thousands of dollars. Awful. Another reminder to take yelp stars into account.

pricey for sure, but very kind and prompt. everything in miami is expensive so....... anyway. i moved out of town and left a shirt there. they sent it to me. they didnt charge to send it and never charged me for the shirt. they just waved it. thanks guys. read more

Always on time and very courteous. A little more expensive than other places but for the convenience of location and quality of service no complains here. read more

Please avoid this place! I had a really bad experience there . The location is perfect , I just picked the place because was near to publix and was very easy to drop off or pick up the clothes , but the quality is awful !!! The personal is very nice , but your clothes retur to you still dirty . The last time they just destroyed my dress , after many times trying to spek with th owner he told me that was not his fault , that something was wrong with the reaction of the dry clean , whatever I was very dissapointed and I never again came back . If you aprecciate your money , your time and your clothes don't go to this place . read more

The worst dry cleaner in Miami! Multiple bad experiences. The worst was bringing them a Gucci dress. I let them know in advance that it was a special cleaning and to be gently treated. They said it was no problem and that they could do it. They took no notice, did it the regular way and made a hole in the 1200$ dress!!!! I asked to speak to the manager and phoned multiple times to reach him but he kept dodging my calls. The manager would not even phone me back and address the issue, even though he should have at least apologized for the inconvenience. They reluctantly gave me a refund. Worse service ever!!! They do not know how to treat their customers, nor dry clean the clothes. Often times, when you receive the clothes back, they are poorly cleaned and stains are still there. If you have valuable professional clothes do not take them to this dry cleaners!!!! Or they will be ruined! read more

This place is probably the worst dry cleaners I have been to..ever. I should have paid attention to the other reviews here. First off, I dropped of a work dress and a pair of pants on Wednesday, I was told that I would have to wait until the following Monday for them to be delivered. Also, there is a language barrier for any English speaking folks as the front staff only speaks Spanish. I decided to pick up the clothes on Friday rather than wait the three extra days for them to be delivered and they still smelled dirty. I doubt they were dry cleaned, just ironed. Go somewhere else. read more

I don't understand how these people don't go out of business. I have lost count of how many items these people have ruined. The only reason I go back is because I keep forgetting how bad they are. So I will have a bad experience, then a few months later I'll need something either cleaned or hemmed and I think, ok, this place is right by my house. And then, when I pick up the crap job they do, the memories all come rushing back. This week, I dropped off two jackets for alterations and one suit to get cleaned. The value of these items is in excess of $1,500. The suit came back so badly pressed with SEVERAL lines and folds that should not have been there that I can't believe someone actually looked at this and said, yeah, this is ok to give it back to the customer like this. One of the jackets only needed the sleeve to be made a bit longer. She did a decent job with that but left a crease that I had asked her to please make sure to remove. The other sports jacket was a disaster. She altered the length but it was completely uneven. When I tried it on, the bottom of the jacket flaired out like a skirt. I called for the owner and he couldn't take my call so I left a message, then spoke to the seamstress. She said that she would fix it if I go back on Saturday to try it on. That will be the last time I go. The fact is, however, that I deserve this. I have had so many bad experiences here and I keep coming back for more. Hopefully I'll smarten up after this last debacle. read more

This place blows. I had a full designer wardrobe and not only did they ruin my favorite linen suit, they took 4 days to do so. On top of that, the shirts always come back with wrinkles read more

I am so displeased with the quality of work this establishment has to offer. I have been a long time client of theirs only becuase of the fact they are conveniently located. However, as I take my clothes there on a weekly basis, I find myself having to inspect the clothes upon pickup to see if they properly cleaned them. This is NOT my job. I can assure, that at the minimum, over the last 5 times I have picked up my belongings, I have had to leave them behind for a "re-do" (one time the article of clothing had to be "redone" 3 times!!!) I am extremely picky and mark all stains with a yellow sticker to ensure they see it and clean it accordingly. It has become a frustrating and unnecessary task upon each visit. I finally brought this to the owner's attention, and despite my frustration and near write off of this cleaners, I must say, he was extremely apologetic and accomodating. I will give them a couple of more chances, however, not sure that I'm gonna stick with them as loyaly as I have. read more