Unprofessional intake/ customer service. Bad phone system and unresponsive to emails. I called as a potential new patient but AI said it will relay the message yet the only thing I got in return is a text that states they are unable to get to the phone and instructing me to call back. I then emailed them TWICE and NO response for them. They wasted my valuable time. read more

Horrible management, unempathetic staff, poor products, and unprofessional service. In March 2025, I purchased a Kör whitening kit and a night guard from this practice. The whitening system, which cost me $800, was a complete scam--it did not work at all. Unfortunately, that ended up being the least of my concerns. On Monday, I checked my Care Credit account (which I thought was fully paid off) and discovered a shocking $13,200 charge from this dental office. Care Credit confirmed it originated here. While it turned out to be an error on someone's end (so thankfully I was not being stolen from), what followed was inexcusable. I reached out immediately, and it took Melissa three days to respond--her explanation was that they were "short-staffed." Instead of showing empathy and helping to resolve the issue, she argued with me over email, insisting that because I wouldn't call, she couldn't assist since Care Credit needed me on the line. I made it clear that I would only communicate by email due to potential legal concerns. Ironically, in her final email, she admitted she had in fact spoken to Care Credit--proving this back-and-forth was completely unnecessary. Because of their negligence, I've wasted days calling Care Credit, emailing this office, and losing valuable time and money. Their lack of accountability and professionalism is beyond frustrating. Please check their other reviews--this is not an isolated incident. This practice is horrific. read more

I was initially thrilled to discover Brickell Dental Care and instantly connected with Dr. Mara. Her professionalism and care made me feel confident about choosing this office for my dental needs. I scheduled a teeth whitening treatment, fully understanding that results could vary. Both the staff and Dr. Mara assured me that I would see a significant difference. However, after the treatment, my teeth unfortunately reverted to their original color. I mentioned this to Dr. Mara during a follow-up appointment, and she kindly offered a complimentary treatment to address the issue. I scheduled this follow-up on my way out of the office specifically with the manager, Amanda. I also spoke with other staff about having to come back for a complimentary treatment. So multiple people in the office were aware that I needed to return for the treatment at no cost. Last week, I spoke to Amanda again, only to learn that Dr. Mara is no longer with the practice--a disappointment, but what made it worse was Amanda's response. She pretended our previous conversation never happened, insinuating that I made up the story. This was not only unprofessional but downright shady. The right thing to do would have been to honor Dr. Mara's commitment to me as a patient. Unfortunately, Brickell Dental Care has lost my trust, as well as the business of several friends who came here on my recommendation. I hope the owner sees this and reaches out to make it right--not with a discount, but by standing by the promises made. It's not about the money; it's about principle. I strongly advise others to stay away from this office, and especially from Amanda, whose behavior was highly unprofessional. Really disappointing it took this turn. What a shame!. read more

5 STARS and well deserved! From the moment I walked into Brickell Dental Care, I knew I was in for a nice experience. The office is centrally located, modern design, clean waiting area with water bottles provided, and the latest dental technology - that's a win. The entire teeth cleaning process was hassle-free and easy. I've been to many dental offices before, and I can confidently say this was among the quickest yet most thorough appointments I've had and everyone is so nice. A huge shoutout to Amanda and Shaira who were incredibly accommodating. Not only were they welcoming with a smile as soon as I walked in, but they also took the time to provide me with vital information about my dental health insurance needs, ensuring I left more knowledgeable than when I came in. The entire staff seems to operate as a tight-knit unit, making me feel more than just another appointment and more like a valued guest. Brickell Dental Care staff show professionalism and genuine care, and that's why they've gained a new loyal patient! I highly recommend anyone in search of dental care to visit their office to get great service with a smile. See you soon, Brickell Dental Care! read more

Kindest staff and doctors helped my Invisalign process achieve PERFECT results! Thank you Dr. Rachel

Met Dr. Rachel for the first time she was great. I have a complicated dental history with a failed root canal for many years. She came up with a terrific plan to address it and explained if very clearly. Highly recommend her and the office. read more

recommend Brickell Dental Care a million and a thousand times more. My name is William. I made the decision to travel from Boston Massachusetts to Miami to have my smile designed at Brickell Dental Care because I think that the most important thing above all things is trust. , the kindness and respect that all the dental care staff gives you, you can see and feel the professionalism and preparation that they all have, and the work done goes without saying, currently I feel satisfied and super happy with the work that I realized Dr. Delia Mara, her understanding, kindness is indescribable . read more

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this dental care scammed me out of $1,900 and refused to give me a credit for refund and kept payment from a different company , scammer alert read more

After my experiences, Amanda from the office reached out to me the following week after her return from sick leave to discuss how to improve on my experience and to provide more context. I better understood the source of the issue with the appointment booking system and I also appreciated that for my inconveniences, the team was able to offer a discount on an additional appointment for the service I was originally seeking. Appreciated the prompt reachout and commitment to improve on a longtime patient's recent experience. read more

Great experience . Loved the office ! Staff was super nice and the doctor had such great bedside manners

This review is for a family member I decided to look up and send here. But wow I mean over the phone it was professional but the long wait and unresponsive staff and just overall really bad bedside manners just bad experience. read more

I wanted to share my experience with this dental office I've the past 6 months. I want to assure you that I am a real client of this facility and I have no ulterior motive to sharing this information besides wanted to make sure other people don't go through the hell that they so unprofessionally and carelessly put me through. I went to them for a few checkup and cleanings and all seemed well enough. Eventually I was told that I would need a crown, to which I agreed. I was asked to pay for it in full ahead of time so that the mold could be created, so I made the payment in full. A return appointment was scheduled for me when the crown was supposedly completed. On the the day of that appointment, roughly 30 min prior, I received a call asking for the appointment to be moved. I was of course disappointed but it is certainly understandable as emergencies can change the doctors schedule, so I thought nothing of it. We rescheduled my appointment, and the exact same thing occurred the day of the next appointment and again with in an hour of its start time. This proceeded to take place for the next 6 months and all ended exactly the same way, cancellations the day of. I can't tell you how many times this inconvenienced my work and life and to do so by them is simply heartless and callous. I finally gave up and asked for my money back, to which I was ensured it wouldn't be a problem and as you can imagine from past actions on their behalf has yet to be refunded. After yet another attempt to refund my money, I gave up and had to ask for my credit card to reverse the payment. This is an absolute scam, and looks to be a good centralized source to prey on people they believe have no ability for recourse. Please beware and don't get taken for your money and your health. read more

Soy paciente y he referido a toda mi familia con Brickell Dental Care , La mejor experiencia y los mejores cuidados nos han dado . Gracias Dr. Mara por ser paciente y atenta a mis necesidades como paciente ! read more

Brickell Dental Care - General Dentistry Near Me - Miami, Florida

I look up this clinic on Yelp, like I do before going to every office or business I visit, I kind of was scared for a previous review I saw (Nicole S) but then I went there and it was completely the opposite, I had absolutely no problems whatsoever for the service, came in for a deep cleaning and they show me a very good affordable plan to fix a couple things on my mouth, I loved the attention, I love how they helped me and I loved the outcome. I have to say that I'm afraid of dental offices, I always hated going to the dentist but the people and the attention here made me change my mind. I Truly recommend this place for any kind of dental issue you have. keep on the good job! read more

Dentist would not wait for novocaine to kick in and drilled for hours without it. Billing is shady, I was told my claim was submitted in January for $2,700 which I paid upfront and have only received $400 because the office billed under a second doctor who doesn't take insurance, which was not explained and was clearly not OK to do without consulting me. They have refused to take my calls or my insurance advocate's to discuss the matter. read more

I am someone who avoids the dentist at all costs, however, my experience at Brickell Dental compelled me to write a review. Dr. Krupnov's detailed and delicate examination left me truly impressed and my teeth clean. She took the time to make sure I was comfortable. She explained everything she was doing. Additionally, she graciously answered all my questions regarding implants. Very detail oriented. I believe the options she offered were both honest and well explained. The office felt extremely clean and sanitary. Everything was very high tech and modern. I would highly recommend Brickell Dental Care to anyone looking for a great dental experience. read more

If you need a dentist in Brickell Miami this is it. The staff were warm and helpful from day one. After moving to this area from New Jersey a few years ago, I had a hard time finding a dentist I felt I could trust. Reviews and testimonials to me as well as word-of-mouth brought me to Dr. Mara and I couldn't be more thankful. The entire staff is incredible and patient and kind with all of your questions. Dr Mara was so wonderful, sweet, kind, transparent and always on time. She and her team are truly top notch and they helped me so much. Highly recommend for all your dental needs!!! read more

Dr. E did a wisdom tooth removal and it literally took 5 seconds, it was amazing! I will definitely come back if I need more wisdom teeth removed. read more

I planned visit to the dentist my first time going here it took 30 min to check in they seemed very unorganized i told them i am here for cleaning and transferred my updated xrays to their office i explained to them its very difficult for me to do xrays as i gag on the mouth piece. i tried and could not do it was told that they would send dentist in i waited another 30 min no dentist and i walked out told them very unprofessional i am paying for the service that i came for cleaning and not xrays. I will not return read more

Amazing office with even better staff. Dr Ayala was able to fix my chipped front tooth to where it's not even noticeable now. She was excellent and I will be coming to this office from now on!! Highly recommend read more

My husband and I love the team and Dr Vera, everyone is super nice and prices are great. Quality of the dental work we received so far amazing. Thank You Brickell Dental Care for making my visit painless and comfortable. read more

Brickell Dental Care - This is a beautiful front of the office - General Dentistry Near Me - Miami, Florida

This office is right in the heart of Brickell and very convenient location if you're anywhere walking in Brickell. If you're planning on driving though I'd leave a few minutes early to look ahead becaUse it's mostly pay to park street parking and the BCC garage next door. The staff is very young, friendly and energetic. The office is clean and the doctors all knowledgeable. One thing to know is some days different doctors come each day so I would let them know if you have a preference for a certain doctor for following treatment. Good quality work and excellent prices, not to mention they make you feel very comfortable :) read more

Excellent dental office here in Brickell. They accept most insurance but the exam and X-rays were on $50.00. Cleaning was $150.00. Great place for dental care. read more

Best dental office ever , amazing staff , competitive prices .one of the best desicion that I made was come here . Am so happy I highly recommend this office. read more

These people take such good care of me. The prices are reasonable. The staff very organized and my Dentists KNOW what they're doing, which is something that is not very common nowadays. read more

I had a great experience getting work done here. Shaira was extremely skilled professional and kind. Everything was done in a timely fashion and I would definitely recommend this place to my friends and family. read more

Had an awful experience in this "Dental Clinic". I showed up to establish care and for an initial evaluation. I was seen by Dr Ayala, the evaluation took literally 5 min, I had some X rays done and was supposed to have a dental cleaning, however was told I had to return another day as the hygienist "was busy". To make things worst, I got a bill from my insurance for $100, which has never happened before when I have gone to other dental clinics. In summary, please do not waste your time and money in this place, there are other places in Miami way better than this one. read more

So unorganized staff....they charge you before service like a cattle ....they interrupt your service to let you know of new charges or leave the room...confused dentist needed a crown, they charged me 50% upfront and it's almost a month and they don't have my crown or called me to come get it done read more

One of the most timely run healthcare offices I've been to-- don't think I sat in the waiting area for longer than 5 minutes for any of my appointments. Dr. Pham and really all of the staff are extremely friendly and helpful. They make the dental experience as best as it can be, considering all the tools and tiny drills in your mouth. read more

They were able to see me at the last minute the same day and as a new patient. I needed work done and wasn't sure where to go but I am so glad I found Brickell Dental Care. Chris and Alex were very helpful and informative at the front desk. The doctors and assistants as well were all friendly and professional. Super thorough check up and quick results. Thank you for a great experience! I will definitely be returning. read more

Brickell Dental Care - Lobby - General Dentistry Near Me - Miami, Florida

If I could give this place 0 stars I would. First off they kept trying to get my social security # to verify insurance. What is the point of my insurance card? Did not feel comfortable with how hard they were pushing for my social security #. They were unable to verify insurance so I had to do it myself, wasting 30 minutes of my time. Afterwards they tried to con me into doing a deep cleaning when I only needed a regular cleaning. Stay away from this place they are only there to try to up charge you as much money as possible. There are plenty of better dentists in brickell to chose from. read more

Great Place! Definitely will be coming back! In and out the door in a timely fashion.

I came into Brickell Dental care with a traumatic situation 5 chipped teeth and one fully cracked in half. I didn't think I would ever be able to have my smile again. But I was wrong. The brickell dental care team made me regain my confidence and helped me with an even better smile. In The specifics Dr Afja Ayala & Dr Ledia Mara. They are marvelous and the best at what they do. Most important they were delicate and caring with my other facial fractures. Best dental care in Miami ! read more

Great dentists! I can't see how anyone can say anything different..The entire staff is a class act.

The level of professionalism and care from Doctor is astounding. I was seen for a root canal on June 12, 2021. I was seen within 10 minutes of my appointment, and the root canal lasted less than 30 minutes. The entire procedure was pain free and Doctor handled me with care. I truly appreciate this experience, as I know people have many horror stories about dentists. Thank you Dr. and the entire Brickell Dental Care staff! I will definitely return. read more

Went to their office as it had decent reviews and was in network with my insurance. The Dr. Herself was great and was able to do everything I needed. When it came down to payment and insurance however they do not submit everything to your insurance!!! It is legally required to submit every procedure and cost to insurance yet they told me at the office I would have to pay $300 up front because they know insurance doesnt cover it. I was confused and just paid it but turns out after receiving a different bill from my insurance, they actually do cover it. I called numerous times questioning it and requesting a refund in which i was told I didnt know what I was talking about, I was rude and being hung up on. Eventually after getting everyone in the office involved and my insurance company calling then directly, I was able to get some of my money back. Will not be going back. Completely unprofessional and basically running a scam to avoid negotiated rates with insurance!!! read more

Dentist and hygienist were fine but the worst office staff ever. Before my first apt I sent in all my insurance info and confirmed they received it. On the day of the appointment they didn't have anything ready and I ended up paying more than I expected. Still I didn't feel like that was a big deal. Annoying but whatever it happens. When I tried to set up my next apt I mentioned I would be starting a new job and would have 2 dental plans. They said that's "not a thing". WTF? I decided to go to another practice that knew what they were doing with dental insurance and have been trying to get my X-rays from this place for over TWO WEEKS. I was told that they would be emailed multiple times but nothing. They had mentioned to call if I never got them so I tried but it would always go to voicemail and no one ever gave me a call back despite leaving messages. When I was able to get ahold of someone again he said the office was closed. Dude why did you pick up then?? Called the next day and got hung up on. FINALLY got my records after being forced to harass this office. I hate being that customer but how else was I going to get my records?? To say I'm frustrated with this office is an understatement. read more