The last three times I had to get new lenses, I had to send them back anywhere from 1 to 3 times…read morebefore I had clear vision. I've had a history of having difficulty seeing clearly with new lenses primarily because that office did not get the focal points, correct Vibrant Vision was able to get it done right the first time. It's really nice to not have to go week upon week seeing blurry because the office can't get it right I am so happy Vibrant Vision was able to get it right the first time. I would highly recommend you see them. They do a wonderful job.

I don't think I would ever go anywhere else. Dr. Dana always answers questions thoroughly during…read morethe annual routine exams. Very helpful. Then I had an emergency and she got me right in and diagnosed me and gave me the next steps and a followup. I was pretty freaked out about my eye and she was calming and competent and caring. Big gratitude.

Last year in 2024 and in 2023 I thought it was just a fluke or bad day with really poor customer…read moreservice... and yet again the moment I need something not routine or 1 step easy, even something as simple as a copy of a bill for tax purposes, I am met with attitude like how dare someone request something that complicated. I , the paying customer of SEVERAL THOUSAND DOLLARS, have been told ( like it's the customers fault or problem) that this company changed computer systems and now my documents would be very difficult to obtain! Seriously!!!!! to the point of Not calling back!!! Like they hoped I would accept this as the norm .., WTH , is this what " Quiet Quitting is???" Today I physically had a witness to hear this workers total annoyed attitude that a customer would call back 4 times over 6 days for the same thing. Have they considered actually following through with something so a customer doesn't need to keep calling back????? Today, Having someone else hear this phone call made me clearly recognize the problem is systemic to this company Optic'49. For goodness sakes, all that was requested was my own medical records and now I have spent over 4 hours of my own personal time calling, driving over, trying to open emails that fail.... Absolutely ridiculous! If you have a simple need, Basic glasses and don't mind workers that treat you like you are the obstacle to the end of their agonizing day, then they are the right eye clinic! Thank goodness for other options!!!!! I am DONE! The basic Rx never worked properly to begin with & I was told it was me, try harder I was told. Well 2 years later they still don't work. Do yourself a Huge favor, Go somewhere where the staff actually care about good results! Even Costco has better customer service! I rarely write yelp reviews, this was absolutely needed & I see another review from a recent customer also dealing with their malignant customer service.

I have had my glasses less than 2 weeks. Teeniest screw fell out and I can't get it back in! Don't…read morebother calling the office! They only take messages for people with appointments or people wanting to make one!

The new location is awesome! Love this trendy environment and all the people in it. The opticians…read moreare so helpful and know their stuff! Can't wait to get my next pair of glasses here!

Great selection of frames and the service in getting them put together for me correctly was…read moreawesome. They went out of their way to make them perfect!

I have been seeing Dr. Huggett for six years for my eye care. I travel an hour to his practice…read more He is attentive, professional, knowledgeable, and explains everything clearly. He answers all my questions. As a medical provider, this is the level of service I aim to give my own patients, and I receive it from Dr. Huggett. I highly recommend Dr. Huggett without reservation.

Dr huggett in his staff are absolutely amazing. He referred me for cataract surgery to a place that…read moreabsolutely lied to me and gave me a false impression to Dr huggett. I would recommend Dr huggett to anyone everyone my own kids my own grandkids with no hesitation.

Eye Exam…read more Pros: upon walking in I was met with a fresh scent of cleanness and flowers. I mean it smelled really really good in here. The place was super clean and organized. And the staff was super professional and helpful. Nk long wait to be seen for my exam. The doctor provided great recommendations for itchy eyes due to allergies so no major issues here. Cons: n/a

Would not evrn give 1 Star. The service is horrible. They made a mistake and did not print out my…read moreprescription. I called before i spent $30 on Uber to make sure it was done when I got there. They did not print it out. When i called to say just put in the mail; they want to charge ne $15 for them to fix their mistake. or i could spend another $30 to come down there???!!! then called me a liar and said i did not call to make arrangements. and if I had requested it to be printed then it would have been. then to say ut was my fault?!?!

This place deserves five stars, but they only get three today because of their lab. If I could…read morereview their lab, you can bet I would. They've had to send my glasses back twice because the glass was cut improperly. Covid has definitely made things more difficult, but it seems to me that this is a great opportunity for this really solid clinic (great doctors, friendly and patient staff) to reevaluate their relationship with their lab. I sincerely hope I'm the only one they've had this trouble with, because it was DEFINITELY less than stellar service as a result. I have been waiting for my new glasses for over two months. That seems excessive to me.

Dr. Justin Heather are excellent. Not a big facility or large collection. But great personal…read morecustomer service with a smile

Mirage has become the only place I'll go for eyeglasses (and now my new and very excellent…read moresunglasses). The owner Lisa has the skill to match her passion for getting you the right frame and lenses. It is a very reassuring process to start with all the ones you like and then gradually winnow them to the one(s) that are best for you. We refer people here with 100% confidence that they will be not only satisfied but enthusiastic about their new glasses.

Had dinner with friends and couldn't help but notice their frames. They were stylish and looked…read moregreat on their faces. Asked where to go and they recommended this Lk Oswego business. I read online about Lisa,the owner, and how as an artist she works to fit each client with proper shape,style and fit. I had a new prescription and wanted lenses with a higher end process due headaches with recent purchase from Costco and a new look. Great fitting. Can't wait for new glasses. Never had anyone really work at making sure my focal point on progressive lense was in the right location. Please visit this shop,meet Lisa and her team. Yes, I am paying more than Costco but at 71 yrs and having actual vision in only one eye having a proper fit,quality lens and loving the look of them is huge. Maralee Greeno

The office staff is useless and fails to respond. I had an eye exam in November that the doctor had…read moresome difficulty getting things in focus. When I got home, I pulled the previous 2 exams and the prescription looked wildly off so I scanned the three prescriptions and emailed them, asking to have the doctor review them since I did not want to order lenses that may not be correct. A week went by and no reply.... The previous prescription the doctor wrote but the staff couldn't give it to me when I was leaving because the doctor had left for the day - the prescription has an electronic signature so I don't get that at all! I just don't get the incompetence of this office and their staff. This is the second bad experience but there won't be a third.

I need a yearly exam for a medication I take and was referred to Family Focus Eye Care. There were…read moreno long waits to get in, and the ladies at the front were very nice and professional. Isiack is very personable and friendly. I look forward to seeing him at each appointment. Dr. Sprouse is the star. It helps to have confidence in the person who is looking out for your eye health, which I do. This last year has been a little strange with the changes to my eyesight with cataracts, but with guidance and new eyewear, it seems to be clearer and brighter. Next step is cataract surgery! I appreciate you all!

Byron and Riley fixed my readers at no cost--professional and courteous service. Highly recommend!read more

Sarah was very helpful replacing lenses in my grandson's glasses…read more I've used them in the past and each time the staff was very professional. I will definitely use them again.

I have been back to this clinic for 2 years. This year would have been my 3rd year, but I have…read morechosen to find another place for my eye exams. I love my eye doctor; I hate the billing staff. I also found the employees that help with your frames to be rude. Perhaps, they should find another job or look up what customer service means. The billing department needs to know how to add and subtract. I learned that in the first grade. Good luck to you all that stay with these rude, unhappy people.

I was going to let this entirely weird experience go until I read these repeated references to the…read morerudeness of the staff and other issues which I also experienced. First of all I went in to get tested for glaucoma and cataracts but was subjected to an endless eye exam by an impatient rude condescending know it all early 20 something demanding I answer the questions in a very black and white manner. I assume she cowed most of her "patients" (though she was clearly some kind of tech) into responding the way she wanted them to. I mentioned to the doctor my concerns about the testing being off as a result though he said I needed glasses and he would be concerned about my driving and added " Let me put it this way you would never pass a DMV eye test. I said I begged to differ with him as I had passed a DMV eye test, without glasses, a few weeks prior. Though I can read 6 pt. font without glasses, I didn't want to risk the safety of myself or others so on his recommendation I filled the "prescription". I ordered ( progressive) bi focal and (transitional) sun darkening lens with anti glare and scratch protection. As the weeks wore on though I wore the glasses frequently I saw little to no improvement in my vision wearing them. My chief presenting concern was not seeing road signs at much of a distance however the glasses made NO IMPROVEMENT at all in that regard. Also I cannot wear them at all on my computer though they said they would improve my ability to read on a computer screen. Then I discovered the lens were not transitional and did not darken in sunlight at all. They said I was confused about the terms and blamed me for the error. THEN they tell me I owed an additional 67.00 they tacked onto the bill. Also I received an additional bill for thirty dollars after already paying nearly 400 out of pocket the total bill being almost a thousand dollars. FINALLY I called the billing department who CLEARLY assured me I did not owe the 67 or 30 dollar additional charges. While relieved I had a sinking feeling this would not be the end of this matter and sure enough, it wasn't. Like many said you can't call and ask the simplest of questions on the phone. THEY SAY they will call you back but don't or even bother to let you know when your glasses are ready for pick up. ALL the staff I interacted with seemed short not rude really, but were almost without exception, humorless and VERY condescending. Even the last person in billing who was nice enough to finally split the 67 dollar added fee in half (none of which I should have had to pay) but had to tell me the transitional lens which darken in sunlight are called progressive when indeed they are called transitional . She also had to add at the end of our conversation how PEOPLE don't like being on the other side of anger presumably she meant mine, though I was not angry only irritated and just trying to get my needs met and trying too hard to get them to be accountable which was a waste of my time and energy. Her creepy gaslighting behavior kind of wrecked the positive aspects of her knocking off half of the 67 dollar added fees as well.