The office staff is useless and fails to respond. I had an eye exam in November that the doctor had…read moresome difficulty getting things in focus. When I got home, I pulled the previous 2 exams and the prescription looked wildly off so I scanned the three prescriptions and emailed them, asking to have the doctor review them since I did not want to order lenses that may not be correct. A week went by and no reply.... The previous prescription the doctor wrote but the staff couldn't give it to me when I was leaving because the doctor had left for the day - the prescription has an electronic signature so I don't get that at all! I just don't get the incompetence of this office and their staff. This is the second bad experience but there won't be a third.

I need a yearly exam for a medication I take and was referred to Family Focus Eye Care. There were…read moreno long waits to get in, and the ladies at the front were very nice and professional. Isiack is very personable and friendly. I look forward to seeing him at each appointment. Dr. Sprouse is the star. It helps to have confidence in the person who is looking out for your eye health, which I do. This last year has been a little strange with the changes to my eyesight with cataracts, but with guidance and new eyewear, it seems to be clearer and brighter. Next step is cataract surgery! I appreciate you all!

Excellent Eye Clinic -- 5 Stars!…read more I had an excellent experience here. Everyone was friendly, patient, and professional, and they took the time to do my examination. I honestly feel this was the most thorough and precise eye exam I have ever had. I also came away with a much better understanding of my eyes and the issues affecting my vision. My new prescription is absolutely perfect--the best eyeglass prescription I have ever had! One issue with the original frames I selected. They weren't quite large enough to accommodate my prescription properly, which made it difficult for me to read through the bottom portion of the lenses. I returned and selected a larger pair of frames, and that immediately solved the problem. I believe it took only about a week to receive the replacement glasses. Now I can see perfectly, and I couldn't be happier with the results. Five stars for the quality and thoroughness of the eye care, affordability, and the outstanding customer service from the entire staff. I highly recommend them!

I went in to get my glasses prescription filled. Walked in, got the absolute sweetest obstetrician…read moreever. She explained everything to me before looking for frames. I new my $$ out of pocket expense plus what my insurance would cover. I was absolutely more than pleased with the service. The overall staff was so polite and friendly Nice office and clean. They were going that extra mile for me. I will return. I have sent my spouse plus told my friends and family. This is our eye clinic for sure. Thank you Salem Eye Clinic for being the best experience ever.

I have been seeing Dr. Huggett for six years for my eye care. I travel an hour to his practice…read more He is attentive, professional, knowledgeable, and explains everything clearly. He answers all my questions. As a medical provider, this is the level of service I aim to give my own patients, and I receive it from Dr. Huggett. I highly recommend Dr. Huggett without reservation.

Dr huggett in his staff are absolutely amazing. He referred me for cataract surgery to a place that…read moreabsolutely lied to me and gave me a false impression to Dr huggett. I would recommend Dr huggett to anyone everyone my own kids my own grandkids with no hesitation.

The last three times I had to get new lenses, I had to send them back anywhere from 1 to 3 times…read morebefore I had clear vision. I've had a history of having difficulty seeing clearly with new lenses primarily because that office did not get the focal points, correct Vibrant Vision was able to get it done right the first time. It's really nice to not have to go week upon week seeing blurry because the office can't get it right I am so happy Vibrant Vision was able to get it right the first time. I would highly recommend you see them. They do a wonderful job.

I don't think I would ever go anywhere else. Dr. Dana always answers questions thoroughly during…read morethe annual routine exams. Very helpful. Then I had an emergency and she got me right in and diagnosed me and gave me the next steps and a followup. I was pretty freaked out about my eye and she was calming and competent and caring. Big gratitude.

This place deserves five stars, but they only get three today because of their lab. If I could…read morereview their lab, you can bet I would. They've had to send my glasses back twice because the glass was cut improperly. Covid has definitely made things more difficult, but it seems to me that this is a great opportunity for this really solid clinic (great doctors, friendly and patient staff) to reevaluate their relationship with their lab. I sincerely hope I'm the only one they've had this trouble with, because it was DEFINITELY less than stellar service as a result. I have been waiting for my new glasses for over two months. That seems excessive to me.

Dr. Justin Heather are excellent. Not a big facility or large collection. But great personal…read morecustomer service with a smile

Dr Bingham was great. I went forward with eyelid procedure and was amazed at how little pain there…read morewas. Especially considering how delicate the tissues are. During healing i had a concern and dropped by with no appointment. His team took immediate care of me and Dr Bingham was great. I was pretty nervous about doing this and could not be happier with the care and outcome.

After the eye exam itself, the opticians barely paid us any attention. We told them what we wanted…read moreand the optician just kinda fumbled around while the other was clearly surfing the internet. We asked for a specific shape of frames and were hoping to be shown some options, but all we got was to look through a box of frames, none of which matched what we asked for. I don't think that the optician knew the inventory or the styles available. The optician was not at all engaged and seemed disinterested in helping us. When we left, the optician just went back to surfing the internet. The eye exam was OK, but I only saw the doctor after dialation. Someone else did the refraction, so that was odd. There are plenty of optical shops in town, so no need to go back to this one.

Dr Brown was the best eye doctor that I've had in 20 years, but he had to move to another location…read moreto share with another eye doctor. He is only at this location for 2 days a week. Since the move, the communication has been horrible: No one answers the phone, nor do they return voice messages. The worst part is that no one actually seems to care. I actually had to drive (30 min) to their clinic to speak with the person I needed to talk to. I will no longer give this establishment my business nor would I recommend them to anyone.

The Dr barely had time to spend with me, the assistant did all the eye exams…read more He came in did few things & then said see you in 2 years bye for now!

I had a hit to the eye and was worried about a scratched cornea. I had never been to this clinic…read morebut called and the doctor was willing to squeeze me in same-day even though they were full. I'm one who has anxiety surrounding anything eye-related and have had bad experiences in the past. Dr. Hoover was calm, patient, down to earth, wasn't pushy, and took his time to thoroughly explain things to me. It was the first eye exam that was positive for me. I'd recommend him to everyone! Their pricing is affordable as well.

The receptionist was unwelcoming , set the mood in the office poor. She came up with excuses not…read moreto even go look to see if they had samples in for contacts. then refused to give me my eye prescription written out until I ordered from them. they also tried to charge me over $860 to get contacts from them. People go online for your contacts this place is a joke and over priced. I genuinely will no longer be going to this office just because of that. The office may have upgraded into a better facility but down graded in staff. Any Optometry doctor can get you a prescription, do not settle for entitled unprofessional and poor customer service. I'm giving this two stars only because Dr. Hoover is a nice guy and very professional. He just has poor staff.

From start to finish everyone was friendly, smiling, professional and made it a low stress and easy…read moreappointment. Was able to get a same day appointment for exam and glass fittings and was in and out in just over an hour. Will be going back and will be recommending as well.

Not too familiar with what a bad eye doctor looks like but this place is alright I guess. Parking…read moreis good. And Dr. Glennie is cool enough. #Luxxotica Not too familiar with what a bad eye doctor looks like but this place is alright I guess. Parking is good. And Dr. Glennie is cool enough. #Luxxotica

Last year in 2024 and in 2023 I thought it was just a fluke or bad day with really poor customer…read moreservice... and yet again the moment I need something not routine or 1 step easy, even something as simple as a copy of a bill for tax purposes, I am met with attitude like how dare someone request something that complicated. I , the paying customer of SEVERAL THOUSAND DOLLARS, have been told ( like it's the customers fault or problem) that this company changed computer systems and now my documents would be very difficult to obtain! Seriously!!!!! to the point of Not calling back!!! Like they hoped I would accept this as the norm .., WTH , is this what " Quiet Quitting is???" Today I physically had a witness to hear this workers total annoyed attitude that a customer would call back 4 times over 6 days for the same thing. Have they considered actually following through with something so a customer doesn't need to keep calling back????? Today, Having someone else hear this phone call made me clearly recognize the problem is systemic to this company Optic'49. For goodness sakes, all that was requested was my own medical records and now I have spent over 4 hours of my own personal time calling, driving over, trying to open emails that fail.... Absolutely ridiculous! If you have a simple need, Basic glasses and don't mind workers that treat you like you are the obstacle to the end of their agonizing day, then they are the right eye clinic! Thank goodness for other options!!!!! I am DONE! The basic Rx never worked properly to begin with & I was told it was me, try harder I was told. Well 2 years later they still don't work. Do yourself a Huge favor, Go somewhere where the staff actually care about good results! Even Costco has better customer service! I rarely write yelp reviews, this was absolutely needed & I see another review from a recent customer also dealing with their malignant customer service.

I have had my glasses less than 2 weeks. Teeniest screw fell out and I can't get it back in! Don't…read morebother calling the office! They only take messages for people with appointments or people wanting to make one!