I don't think I would ever go anywhere else. Dr. Dana always answers questions thoroughly during the annual routine exams. Very helpful. Then I had an emergency and she got me right in and diagnosed me and gave me the next steps and a followup. I was pretty freaked out about my eye and she was calming and competent and caring. Big gratitude. read more

I had a deeply disappointing and frustrating experience at this eye doctor's office. Initially, the doctor's exam was professional, but everything after that was a series of poor communication and lack of care. The office staff seemed disorganized and uninterested in providing quality service. During my first visit, after the exam, I was directed to a staff member to discuss frames and lenses. In the middle of our conversation, he abruptly abandoned me to assist an attractive young woman who had just walked in. He greeted her with delight and left me sitting there alone, completely dumbfounded. After several minutes of waiting, I decided to leave. I told him goodbye and he said thanks for coming in. He provided no explanation as to why he left me sitting there. I didn't return until over a year later. When I finally returned for another eye exam, I was determined to get new glasses. The exam went fine, but later after the exam the doctor rudely interrupted my discussion with the glasses specialist, abruptly and loudly stating, "Brian! She needs to go to lunch!" I didn't know it was her lunch time. How would I know that? I felt rushed and embarrassed, but I went ahead and picked a pair of frames I wasn't entirely sure about. Weeks passed, and no one contacted me to let me know my glasses and contact lenses had arrived. When I finally called, they told me they were there, which I found odd since no one had called to let me know. When I went to pick up the contact lenses, I had to practically beg for instructions on how to care for them, which felt very strange. Upon trying them, I found that one lens was clear at a distance, but the other was blurry at a distance, and both were unusable for mid-range and close-up vision. When I reported this, they vaguely mentioned trying progressive lenses but did not provide a clear explanation as to why they hadn't considered this in the first place. Instead of ordering progressives, they simply reordered another pair of the same lenses, which made no sense. I also wanted prescription sunglasses and had an excellent pair of frames that a friend gave me, but the office seemed confused and unwilling to use them. That issue was never resolved. Then, in the midst of all this, my best friend passed away suddenly. I was devastated and put my glasses situation on hold as I grieved. A few months later, my father also passed away. I was overwhelmed with loss and grief, and during this entire time, not once did anyone from the office check in with me or follow up about my glasses or contact lenses. After grieving for a couple months I decided I needed to finally resolve the issue. When I returned to the office and discussed the delays, the glasses specialist blamed it on staffing issues but showed no empathy when I mentioned my father's passing. As I was trying to have an open conversation about the difficulties I had been facing with the office, she abruptly went to the back and printed a refund check for the returned glasses. I was shocked. I told her I didn't want a refund, I wanted glasses and contact lenses. I handed the check back, found a pair of frames I really liked, and ordered progressive contact lenses. I left feeling like, finally, things were moving forward. This was February 10th. I was told the new contacts would take about ten days to arrive. I waited. But, instead of getting a call that my contacts were ready, I checked my mail about two weeks later and was shocked to find a letter from the doctor, informing me that she was discharging me as a patient. After two years of back and forth, after all the difficulties and delays on their part, after the time and effort I put in to finally find the right glasses, I was being abruptly dropped as a patient, while I was still grieving the loss of my best friend and my father. Now, I have to start completely over with a new eye doctor. This cold, uncaring treatment was disturbing, and I would not recommend this office to anyone seeking compassionate care or professionalism. read more

Vibrant Vision made the eye exam fast and easy and Michael helped me pick some amazing frames. I have never had a better prescription fir glasses! They fit perfectly and the tricky prescription is spot on. I have a tough prescription with prism lenses that require perfect adjustments and they nailed it first try. I am not easily pleased but I am over the moon with my new specs ; and NO VERTIGO read more

Vibrant Vision + Optical - Optometrists Near Me - Salem, Oregon

My daughter and I visited for what will now become an annual visit. The doctor was wonderful with our 3 year old, and was able to give a thorough eye exam to both of us. It had been 5 years since I'd last been to an optometrist because our family has been busy, but this visit helped us establish a regular place to go. read more

The moment I walked in the door I felt welcome. Dr. McLaughlin was extremely knowledgeable, kind, and thorough. She answered all my questions and really gave me her genuine care! I felt comfortable and in good hands throughout my entire appointment. Micheal, her optician, was friendly, very personable, and helped me with my insurance (which confuses the heck out of me) and made sure I got what would work best for me financially. This review is coming from someone who works in the dental field, so I work with patients all day as well... with that said, I was impressed! I also got my contacts for an entire year, a cute new pair of glasses (with their helpful, patient and honest opinions) AND my appointment itself well under the cost I was expecting! I would highly recommend making an appointment with Dr. McLaughlin! You won't be disappointed and you will walk out a happy patient. read more

I'd have to say that I am beyond impressed with Dr. Dana. I was referred from my Facebook mom's page. I had a good eye doctor that I liked for a long time but I was upset by something that happened there and then I went to a very inferior place (America's Best) not even. First impression her staff, Kendra is delightful & Professional. Dr. Dana, I would highly recommend beyond anything I've ever seen out there. One on one time not just letting the assistant help me with the test and then turning me back to her. I have some serious complications. And I am so appreciative that my Karma was drawn to her. I hit the jackpot. Seriously. read more

Just moved to the area and needed to find a new optician. Found this place on places who accept my insurance. I think there's a small selection of glasses and I wish there was some sort of sign that told you the general prices. Otherwise great place to come and get your eyes checked. The doctor was wonderful and mentioned to my things she's saw in my eyes that my last doctor didn't mention. She was quick, efficient and very wonderful to work with! read more

FINALLY I can see!!!! I've visited several optometrists over the past several years and NONE have been able to sharpen my vision like Vibrant. Dr Dana and optometrist, Michael, are thorough, professional, and don't give up until you can have the best vision possible. And the bonus is they're affordable! I was pleasantly surprised at that feature. I highly recommend this office. read more